Redbus — Unethical behaviour

Address:	New Delhi, Delhi, 110074
Website:	redbus.in

Hi
I am highly disappointed with the service provider of redbus.In named "shrinath travel agency". I booked my bus ticket from website "redbus.In" from gurgaon to beawer on dated 27th july 2016. Bus departure time was 9.30 p. M. From 'iffco chowk' i was there on 8.55 p. M. To board the bus as per the mentioned boarding point beacuse my daughter was hospitalised and immediately have to go.
At that i got a call from shrinath travel agency from the no.: [protected] to contact in the office. I reported to travel agent office and they said wait here when the bus will come will inform you, till 10.30 p. M. I was waiting no one informed me anything. When i asked about my bus they said it have been moved.
That person was drunk and started to use very hash language for me. When i called to "redbus" customer care no one picked the phone. When i called to shrinath travel agency that person said i have to report to the main office not at the agent's office.
It was so disgusting to deal with such a drunk person who is not even in the state what he was saying.
I want my money back from redbus.In & should apologize for the same, red bus services are not customer supportive.

Name: priyanks sharma
Date of journey: 27th july 2016
Boarding point: iffco chowk at 9.30 p. M.
Travel via: shrinath travel agency
Ph: [protected]