Reliance Communications Complaints & Reviews

sir i have rechared in my reliance sim of rs 123 which gives 1gb data for usage 510mb instant and 514mb after 48 hours when i used data in my donggle then data becam 0mb before one minute and i have also lost my main balance when i called to coustemer care then he told me that it was only for mobile but they did not mention any information about data use only in specified conditions regards Abhishek nagar [protected]

I have not activated any sms services but reliance is activating sms pack of STV37 continously from 2 months ie.. august and september on my no. [protected] and when I am deactivating the sms pack by their toll free no or sms stop ,the services are not responding. help me in these regards.

i activated my whatsapp services by sending the message ACT WA to 53739, a confirmation message was sent that my service has been activated and 16 rupees was dected it worked for one day and now its not working and i am unable to call the 198 customer care number as they have blocked my number. please resolve the matter as early as possible

I have port my no [protected] from reliance cdma to reliance gsm today @ Rs 60/- and the store commit me that i will get 1 GB data for two months and all local call @ 25 paisa pet minute for 6 months I got 1gb data but my call rates is all call @ 1 rupees per minutes. Customer care of reliance Gsm Company told me that it either wrong promises or mistake by the store which provides me the porting sim but the store are blaming reliance gsm company. Customer care not registered a complain.Ultimately i am suffering they are not helping me. Store address is POWER MOBILE, VILL- SATAPATIMALOPARA, PO- PURBASATGACHIA, PS- KALNA, DIST - BURDWAN, WB - 712512, MOBILE-[protected] Please provide as much information as possible...

My Name is Prasoon Kumar and my data 3g sim which is of reliance number is [protected]. I bought this sim in Ranchi and it was working fine. In patna also it was giving a download speed of maximum 500kb/s to a minmum of 150 kb / s . I worked fine till i did a recharge of 1033 rs which was an unlimited plan. But after that when i recharged it for rs 255 a 1 gb plan ... it started giving a speed of less trhan 10kb/s . so next mont i recharged it with rs 1500 3months pack of 12gb data . My download speed has reduced to a max of 5kb/s and when i do a download it continuously decreases and finally goes into bits. The download stops ultimately . It is happening for a month. So i tried to call customer care on a toll free no which ultimately goes to a customer executive and my call cannot be completed because it says i have no balance. I mean what about the toll free DHAKOSLA then. I have a data sim and i dont want to recharge any balance to call because i have seen complaints of people recharging call on data and their data balance dissappearing . So i have complaint here. MY time is waisted in simple PDF downloads , my electricity is waisted. I feel Cheated and dissappointed. I have a proof which is attatched. I want my money back or the my 3g speed gets back .

Hello, I am using the Reliance GSM number From almost last six months my mobile phone balance is being deducted by Rs. 3 every 5-6 days in the name of VAS USSD services. And 5 rs for VAS evolve . I lodged a complaint.[protected] They refunded back me the mny deducted ensuring it will not be deducted in near future. But again today, Money has been deducted for the same. I did not activate any such service. So please stop deducting my balance in the name of the said service and refund the deducted balance ASAP

I am a customer of reliance broadband services(UID[protected]. I have raised a complain regarding Internet not working on 24/08/2013(Req. ID[protected]. But, the problem was not resolved and I have made another request for this on 26/08/2013(Req Id[protected]. But the problem was not resolved. This time when I asked the customer care for the status of this particular complainID they have informed me that these particular complain IDs are from Gujrat(what a irresponsible customer care). I have raised another complain on 31/08/2013(Req Id[protected]. But, even today(04/09/2013) they are telling me work in progress(officially). On very first day on 24/08/2013, I have came to know that, the local joint box(through which the Internet connection is distributing) got damaged and needs to be replaced. Even I, as a outsider of the reliance network came to know that the box has not came (from Banglore to ballygaunge) even today. But, I dont know how much irresponsible and unconscious reliance is to its customers, so that the box is not replaced yet. And, I am the customer who is suffering the problem and end of the month they will send me the bill with a due date and If I am not able to pay the money within due date I have to give late fee. I want to know, what about this delay which is doing reliance with me. Who will pay for this loss, harassment? Will reliance pay late fee to the customer as they charged for late payment from customer end? - Why the customer care is that much irresponsible so that I have raised a complain from Howrah, WB and they converted it to Gujrat. Is it the way how Reliance bypass their fault and end of the month they will charge from customer. - Above all no one is able to tell me when the problem will resolve(Though officially they assured me 24 hours will be sufficient to them to resolve the problem). Already 9 days has been passed out from the date of raising the request. I will simply terminate my connection if the problem is not resolved today itself. There are so many companies are waiting for giving the broadband connections. Thanking you, Prasun Banerjee [protected]

Took Reliance 3G data card in Feb from a local vendor. He charged me about Rs 2500 and said i could use 15GB and later on it would be about Rs750 for 5GB. At the end of April my internet got stopped and when contacted REliance customer care[protected] i am told that 15GB got exhausted and i need to pay about 750 to recharge. I didn't recharge and never even tried to connect to internet from that data card. I never received any monthly bill nor any update on my usage. Now since 2 months i am getting calls from REliance that i need to pay Rs 800 and last week they said i need to pay Rs 1777. I keep telling them that about the call i made in April when the data card stopped working. They wouln't listen and keep calling very day and now started sending SMS's. My Reliance data card No: [protected] i got sms that case has been filed with file-id ( 76847). I figured there is no use talking to those call center folks and i can take any legal action if Reliance doesn't resolve this issue.

have bought a reliance netconnect+ wireless broadband dongle on 26/08/2013 . As the company promises on their official website for 3.1 mbps downloading speed and my town Deoria in their broadband coverage area , but till now i am not connected even a single time with broadband its alwayse connected with high speed 1x network and provides me aprox 130kbps speed only. I have complaint several times to reliance customer care but my problem is still unsolved , Please help me. I want my either better service or getting my money back.Please help.

Hi, I have applied for Reliance Broadband on 11th July, 2013. CAF number for this request was '[protected]'. At the time of selling this product, their sales person told me that installation will be done in 3-4 days. But installation was not done till now. I had to follow up with different people in Reliance Pune office for installation request and I did not received proper resolution from anyone. Then i tried to call their customer care number multiple times. Every time i called they took new requests without giving status of previous requests. After 1 month of continuous followup finally i got call for installation and installation engineer came for installation. When their installation engineer came for installation, society said that Reliance is not paying rent to them for installation of server in their premises and again installation was not done. Till now i have not received any call from their end and also not received my money back. RCOM's service is pathetic and i wouldn't recommend RCOM to anyone. Regards, Hardik

Dear Customer Care ! I am using a reliance GSM number since past 2.5 Years. My number is[protected]Delhi Circle). Yesterday I recharged my number with an amount of 180/- and this entire amount deducted and my balance reached at zero. I called *333 and 198 for this issue but these customer care people are most ridiculous people. After spending 3 hours to connect my call , I got reply that Sir , You have activated a Joke VAS That's Why your money is deducted. What rubbish reply . I am using an android phone and I have my 3G balance in my account( 89MB data is still remaining ). If if is happening because of Internet Then It is your fault. When I talked to customer care second time (Name of person was Mr. Sunil ) He said that I am returning your 50/- only. After a long discussion He said that Okay I will return your entire money 180/- but i didn't get back my money. Today I found a number of higher authority (Called APPELLATE AUTHORITY[protected] . I described entire issue with this person. Appellate authority person told me to register a complaint in normal customer care office and if your problem isn't resolved then you should call back to appellate. So I again tried to connect to *333 , 198 , [protected]. When I said that I am facing this issue please Logged my complain and give a complain number every time I got same answer "Sir , We are not able to get the details of your number please call after some time." And it happened 5-6 Times. Thus I have lost my 200/- (180+10+10). and if i recharge my number , my balance again turns to ZERO. My Experience with reliance is very disappointing. If this issue isn't resolve then I have to PORT my number in any other network because without main balance i can't make a call.

My number is[protected] of Reliance GSM West Bengal Circle, in which I have recharged for Rs.123 on 24.08.13 in lieu of which I got only 500MB of 3G data instead of 1GB as per the tariff prescribed by Reliance GSM. I contacted to customer care in this regard on 25th of August. I was informed by some lady on other side that my 3G account will be credited with rest 500 MB data within 48 hours. As per said by the lady I waited for that 48 hours but no data was credited. I again contacted to the customer care on 28th August complaining about this. But this time the reply which I got from them was shocking. The gentleman over there told me that I should have complained about this until 27th and that I have missed the time limit for registering a complaint. As per them this is my fault and I will not get any further credit in my 3G account. Kindly help getting my proper 3G balance for my recharge. Thank you. Deepak Nandi Alternative nmbr: [protected]

Hi,

I am from Gangtok, Sikkim. I used to get good internet speed of reliance 3G when i first brought it, but after using it for long the internet has gone so slow. Even cant do the speed test, i had recharged it for 12Gb pack after that nothing works. I thought there is some problem with my SIM card so got it exchanged but it didn't work, now i don't know whom to contact or complain for the horrible services being rendered.

My reliance no is [protected]

Regards

Anup Lama

I had taken a new connection on July 27th from Reliance Broadband along with a landline, with rent paid in advance for August (Rs. 1200) plus installation charges (Rs. 800) The line went dead on Sunday August 11 at around 12 PM, after which I filed a complaint (No.[protected] which was promised to be resolved within 24 hours. After repeated emails and calls to customer service daily, and receiving nothing but template emails back saying "We regret the inconvenience" the issue still remains unresolved 23 days after being filed. Emails to the nodal officers, appellate authorities and president of customer services remain unanswered. No status is communicated, the issue remains unresolved and when I called them today, they tell me that the issue was closed by the technical team for no reason without any confirmation sent to me or any communication. They now tell me that my services are discontinued pending non-payment (in spite of paying in advance for no service) and now they want another month's payment to be made, which I don't want to do when I am not getting any service. I expect the issue to either be resolved with adjustments in payment made from Aug 11 till the time the services are restored or my connection terminated and the initial rent refunded for non-service.

I'm using Reliance broadband wireline connection for a long time because it is the only best internet provider in India. But recently some connectivity issue they are forcing me to deactivate my connection instead of solving my problem.. I pay the bill properly and i'm using this provider for long time.. pls solve the issue i don want to disconnect from reliance. My user id is :[protected] my name is haseena..

Reliance is the worst company i have ever seen. They are facing technical problem since the world begun and they are helpless, uncivilized. Since last 2 months they cut my 90% balance for their unknown services. I have called them many times but they have only answer that they are having a technical problem so they can not help.

i have complained in the reliance store at 3 times but there is no response.i have balance in my phone last day rs 41 at 4.30 pm.at 11.30 pm the balance is nil.
i have 2 numbers of reliance the 1 is- [protected] (registered at the name- Atik Garg )
and the 2 is- [protected] (registered at the name- Lalita Agarwal)
i have lost my balance last 3 times of recharge...i have full net balance. and the store receptionist is not responding.
the deduction amount is as follows: 250 , 167 , 39 Rs.
and in second no : 45
i had complained 3 times at RELIANCE STORE ,NEAR GANPATI PLAZA ,AJMERI GATE . BEAWAR (RAJ.).
But there is no response....
So please do some action otherwise i have to go to the court.

I have registered 3G data plan to postpaid number([protected]) on last 12.08.13 and reply to me your request has been successful. there for I have conformed this plan has been active. so i continue used this service but I while checked the unbilled amount last 22.08.13 I saw unbilled amount is 684/- so I call customer care for complain but replied me your unbilled amount is Rs.684/- for net searching. yet I have registered 3G data plan with Rs123/-. and my complain can not received customer care executive. so I request that please conformed action as soon as possible. Thanks!

I was using reliance prepaid sim from last two years. One day i got a call to convert it in postpaid if i want. i submitted the documents. In prepaid i was using internet pack and many others packs. After seven days of submitting the documents i called customer care and asking about conversion of postpaid then they told me it already been converted three days before and they didn't message or call me for confirmation. Now they are asking for pay the internet use bill for the period when they didn't confirm me for conversion of postpaid and i was using it like before as prepaid connection. i had gprs pack in prepaid for next three months. They are not even ready to write a complain against it. My reliance no is [protected]

I’m atul, My number is [protected]. I used sim since 6 years. My problem is that unexpected detection of my balance. I was told customer care but not solve my problem. I wish return my detect amount, as soon as possible. Thank you