ShopClues.com Complaints & Reviews

I ordered an Car Vacum cleaner with Shoplcues order Id : 26735109 on 15th of November 2014 and they sent an email telling Shipping is done and gave a tracking number.I found the tracking number never had any data and informed them and they also told they are checking the issue.Its been almost 20 days and without any information they are indicating in the site Item is undelivered and refund is not initiated.I have ordered more than 10 items from them to the same address before.I mailed customer care n times and no information or reply on that, their phone number for customer care will make us wait for thousand minutes and no one will pick the call. I hate their customer service and no one replies. I want the refund and interest for the money as I waited 20 days uselessly.

Hi, Please find below details Order Number:27366821 Order Date:21 Nov 2014, 11:41 PM Product Name: Skyline VT5017 Sandwich Toaster As per commitment order has been confirmed on November 21, 2014 & it should be dispatched on November 29, 2014. Today is December 2, 2014 but still it is in Processing - Procurement Delay from Merchant However, i have paid all mount RS 555/- via Netbanking (Netbanking options for Billdesk). When i place order, product was available with Merchant. There is no transparency in Process. I have ordered product on 21 Nov, 11 days past still it is in processing. As per commitment product should be delivered on 1 Dec. I had taken all screen shots & all email prints.

Had ordered Black Low Drop crotch Cotton Harem Hip form online shopping website call ShopClues.com. Was not satisfied with the product as wrong size was send, hence asked to return it. Received a msg from them on 19th November 2014 that the return request is approved and will ask the courier ppl to collect it in 6-7 business working days. But now its been 15days no reply them. Had paid Rs.1630/- for the Pant. Order No is 25779149

I placed an order for Crompton Geyser from Shopclues.com on 19th November. They confirmed me through mail/sms that the order will be delivered by 27th Nov. However, after waiting till 30th Nov, I made a call to customer care executive to get the details. The Executive said the product is not available in their store and so cannot be shipped. When I started asking them why it was not intimated to me earlier and is being informed only when...

I regular member Sophocles but you are not provide good service I book order 26 Oct 2014 but today 1 December 2014 not response your side I sand you many mail but not received answer any mail. please cancel my order and return my money Rs. 469 in my A/C immediately you build fool me after one month because my order booked 26 October your service very cheap and unrecognisable Order Details Shipment Details 24545343 Order 26 Oct 2014, 01:38 AM Order Date Undelivered – Returning to Origin Status Part of combined order number: 24545339 Please click on the original order number above to view complete order details What’s this? ReturnedConfirmedSun, 26 Oct ProcessingMon, 27 Oct Quality CheckMon, 27 Oct DispatchedWed, 29 Oct Delivered Products information Product Selling Price Quantity Subtotal Medium Size Dust Pan With Brush Code: 313200 Price in Clues Bucks: 94 Rs.94 1 Rs.94 Buy Dough/Atta Maker With 3 Measuring Cup & Get 5pcs Stainless Steel Bowl Free Code: 2214760 Price in Clues Bucks: 300 Rs.300 1 Rs.300 Payment method: Billdesk Netbanking (Netbanking options for Billdesk) Coupon Code : SC5DS20 Customer Notes: -

HI, This is venkat, i ordered " 100% Waterproof Mattress Cover - 3 Size Options " on Friday Oct 24, 2014, till now i did not get the order. Order NO : 24465143 Kindly look in to this issue am the customer in Shopclues from 02 Feb 2013, 03:49 PM Thanks lakum

Myself Ashim Bose I placed an order from shopclues.com on 2nd november, the order id is 25413153 and the expected delivery date was 13th November. But till now the product is not delivered to my booking address. My mobile no. Is [protected]

Here I Want To Know That I Have Ordered 1 LED Model 32eh4003 On Dated 10/11/2014 Morning, But On That My Order Is Placed & Amount Is Deducted From My Account Same Time, No Single Information Is Given From Shopclues End Till Date:-20/11/2014, On Order Date Estimated Time Of Arrival Is 19 Nov After 15Nov Its Status Shows 21Nov To 24 Nov Now On Dated 20Nov My Order Is Cancelled Due To Non Availability oF LED Stock And Till Date I Have Not Get My Payment It Is Confrimed By Me To Customer Care Executive No One Call Me On My No. Please Let Me Know This Is Very Poor Quality Of Service From Shopclues End, I Will Face Many Problem Due To That, Please Help Us For Refund My Payment,

Order no : 25993025 it's puma socks which I have ordered month back still dint receive the product... I need the money paid for it else the product order no: 27601401 it's sports water bottle which I have ordered in a deal... dey says liklike iititsit's out of stock from the merchant... I need the product or else money back order no : 27160641,[protected] it's the products I received but it's of worst quality... especially the gym gloves of order 27160641 is totally not of design wat I ordered also its of bad quality... I need it to exchange to the product what I ordered or need my money

Dear Sir, Order no. 23469807and return id 550297 the product hand they hand over to the shop clues been handover to the Shop clues on 121.Nov.2014at 11.20 am) .I return the product at time but you cant return my refund amount!. When you return my amount I have also written so many complaints to you . Even customer care no also not connecting, it is fraud company and don't purchase any product from shop clues.

I was ordered SET OF 3 PUMA SOCKS in offer @199 on 18th Nov. But they sent 3 used dirty poor quality socks in the brand name 'MAN'. Even it was not packed properly, they just put it in a 5rs courier cover. My friends laughing at me while i opened the cover, , It is unforgettable ashamed moment...

i order to everpure 16ltr unbreakable non-electric water purifier to is this itam dehivery[protected] time is 12.30pm that box open that itam os fatafal old itam then full damaged so pls refund my mony or shiping to new one order no is #27795333 by suriya kumar mobile no [protected]

I purchased a product on 11 Nov 2014 and my order ID is 26431919. On 18 Nov 2014, I got a shipment confirmation mail On 23 Nov 2014, I got one more mail saying "Shipped - Possible Delay in Transit" On 28 Nov 2014, I got the last mail saying "Shipped - Untraceable. We are unable to fulfil your order 26431919 as the shipment has been lost during transit. We sincerely apologize for the inconvenience and have initiated the order cancellation process for your order. " I still haven't got any refund yet. And the worst part is, no one is picking up the phone.

Ordered on 19 Oct 2014, 07:22 PM Ordered No:[protected] Order:- Benetton Sport Deodorant - 200ml (QTY:1) Estimated Delivery Between: Mon 27 Oct and Tue 28 Oct I DIDNT GOT MY ORDERED. I SENT THOUSAND MAILS TO SUPPORT TEAM & @ INFOSHOPCLES, BURT THERE IS NO RESPONSE. ORDERED ON 19OCT 2014. ITS MORE THAN A MONTH. ITS LIMIT SHOPCLUES I ALREDY PAID FROM NETBANKING. ITS FRUSTATING EVERY DAY TAKING FOLOW UP FOR AN ORDER. EVERY TIME UR CUSTOMER SERVICE SAYING WE TAKE 48HOURS TO RESOLVE THIS ISSUE BUT NO RESPONSE. NO UPDATE. AND ON YOUR WEBSIE ORDER STATUS IS COMPLETE, WHAT IS THIS?? I DIDNT GOT MY ORDERED I ALSO ATTACHED MAIL FROM SHOPCLES SIDE. THAT ORDERD IS DELAY. Order details: Order number: 23952843 Order Date: 19 Oct 2014 Products: Benetton Sport Deodorant - 200ml Merchant: Shri Giriraj Global Enterprises

They Cheated me by giving fake product and missing spares for the order of 23319777.No action cant taken from shopclues, Only return the product to the aqua drop Ro, If any action can taken about my issue i get my refund money. when i ask for missing spare they tell lie I send all the missing spare on DTC.When I ask for tracking no.they cant give and no replay onwards

I am asking for my refund money, for the order of 2331977 they cant send any information about my refund money!They always tell Your returned product is delivered back to the merchant. You can expect the reshipment/refund soon.form 8Nov2014 onwards.now started Dec!.How many days they say soon, , , , , , , , , , , , .From shop clues I cant get the Product, Cant get the information's and also my Refund money.

Sir..with due respect, I am pranil thapa of north sikkim have complain about the SHOPCLUES company, sir this company SAID EXCHANGE MY LAPTOP last TWO month of they said to me that they CHANGE MY LAPTOP. write them many time about to exchange MY LAPTOP but notthing happened, they always used to say that they will SHIPPING me but till now I didn’t get my LAPTOP back so.they always lied and cheatd to me, so my request to u please help me to get my LAPTOP back which they took from me by wrong way, so please help me to EXCHANGE MY LAPTOP it shall remain grateful to u sir.thank u is mobile ….the e-SHOPCLUES this is my order no 13759935

I had ordered a phone from shop clues on 9th nov, 2014 but still didn't received it. My order no. is 26308319. I have complained for it thrice but the customer care people simply raise a ticket which is never resolved. they will say that they are following up with the courier service people, but when u call the customer care people sometimes they will say that the product has been couriered with india post, second time I called they said it has been couriered with DTDC and delivered at wrong address that too after 20 days of dispatching. third time I called they said they will update my complaint as they cannot see in their system through which courier service they have send my product. They have given some tracking number which is not working as there is no specific courier service. Really fed up of their service and support.

I ordered this item on 02 Nov. It was shipped on 04 Nov. Since then, i have not received it. On raising multiple complaints on Shopclues, Customer Care says the item is with ECOM courier. On entering the consignment number on ECOM tracking, invalid consignment error comes. Its already 27 days & my order is yet not delivered.

I have placed the order on 21/10. Amount 3769 was paid for Electric tandoor. Till 29/11 this is not received and I am getting mails asking me to return the product so that refund can be done. When I have not received the product how can I return back.