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Swiggy Complaints & Reviews

www.swiggy.com

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Updated: Feb 27, 2026

Complaints 5232

Resolved

654

Unresolved

4578

So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝

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Swiggy reviews & complaints page 2

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My name is Lalita Singh, mobile number [protected], and email me.[protected]@gmail.com. On 22 November, I made a payment of ₹4448 via the Dineout/Swiggy Dineout platform under Order ID [#[protected]] to the restaurant listed as “Moonbucks cafe” in Dwarka, New Delhi.

Unfortunately, this payment was made in error. I had actually dined at “Mark's Eatery”, Sector 17, Dwarka, but the payment was applied to the...

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Address: Baguiati, Kolkata

I have ordered and paid for an 8-slice Domino’s Pizza, but I received the wrong item. Please find the attached screenshot for your reference.

I have already raised concern and sent screenshot of today's order.

Kindly look into this and arrange for a replacement at the earliest or refund....

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Address: 8/70, UIT SECTOR-8 BHIWADI-301019

I've been a regular customer for swiggy since many years. I placed an order today, but it has been over 2.5 hours and I have still not received it. The restaurant is located less than 1 km away, yet there has been no progress or resolution. I have tried calling the delivery executive more than 5 times—with no answer—and attempted to reach customer care over 7 times, but the line has been continuously busy or unresponsive. Swiggy Care...

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Address: mig 1 2912 CGHB COLONY. Industrial estate bhilai

Website: Swiggy.com

I am extremely disappointed and mentally disturbed after receiving non-vegetarian food in a dish clearly ordered as pure vegetarian Paneer Masala from Punjab Hotel, Arya Nagar, Durg, through Swiggy. Although I am a non-vegetarian, I strictly refrain from consuming meat on Amavasya due to religious and personal beliefs. This incident has caused immense emotional distress, disgust, and a sense of violation of my faith. What was meant to be...

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Address: 283 Canal Street, 3rd Floor, Shreebhumi, Kolkata 700048

I orderd food from Swiggy at 1:55am. on 7th October, 2025.
It was never delivered.

The delivery partner who was Muskan Parveen, marked the order as delivered but never picked up my call on calling.

I have cctvs all around my delivery address (the location where the food was to be delivered) but there was nothing but air at that time.

I tried contacting swiggy and called the customer service...

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Address: No. 55, Sy No. 8-14, Ground Floor, I&J Block, Embassy TechVillage, Outer Ring Road, Devarbisanahalli, Bengaluru 560 103, Karnataka, India, Corporate I

TO WHOM SO EVER IT MAY CONCERN

I had ordered a few items from Theobroma via Swiggy on 5th Sep 2025. Order Id / number as shown in the app is [protected]. It was a prepaid order made from my ID (mobile number).

It showed me the order was delivered as per the schedule time. As this was a delivery for my daughter at a different address so I came to know later that from the entire order...the most important Cake...

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I placed an order on Swiggy on 11/09/2025 with order ID [protected]. After waiting for several minutes, I received a message from Swiggy stating that my order was cancelled because the restaurant was closed. This cancellation was initiated by Swiggy and not by me.

After this, I did not receive any update regarding my refund. I had to personally reach out to Swiggy’s customer support team. Their representative made me...

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Website: www.swiggy.com

I had placed an order through Swiggy (Order ID: #[protected], Old Request Number:[protected] on[protected] for the following items:

Double Cheese Clucker Pepperoni Medium Pizza

Double Cheese Chicken Tikka Medium Pizza

However, the restaurant delivered normal pizzas instead of the double cheese versions:

Clucker Pepperoni Medium Pizza

Chicken Tikka Medium Pizzabr...

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Address: Bangalore

Website: Swiggy .com / Swiggy app

I have ordered on Swiggy with an Order ID : #[protected]

It has 1+1 offer applied and while checkout the cart value has changed suddenly and in that moment I have placed the order. I have placed the same order with twice the amount due to last minute sudden changes. I proceeded after confirming the order value and taxes but later it got changed at last step.

I have added lazypay which is instant payment...

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Placed order on Swiggy.
It was supposed to be delivered around 4.21pm. I am writing this around 5.20 pm.
Delivery person not responding after reaching the premises.
2 different agents have spoken over call and there is no solution.
There is no weather condition or something.

It is total harassment. This is not the first time, such an indecent by SWIGGY....

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Sir/Mam,
I ordered some food from my account on swiggy.. and the delivery person called me and asked my phone number as he was saying that his bike have some issue. I gave him my phone no. and the person who delivered asked for the OTP which i later saw and it said login otp. I think i got scammed as there is some new number which is now associated or changed with my phone number. Please look it this and do something as soon as possible....

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Address: Village- Sahadara, Sector 140, Noida (uttar Pradesh)

Subject: Urgent Complaint Regarding Delivery of Expired Product via Swiggy Instamart
To: Head Office, Swiggy
Bundl Technologies Pvt. Ltd.
Bangalore, India
Dear Swiggy Team,
I am writing to formally lodge a complaint regarding a recent order placed through Swiggy Instamart, in which I received a product that was past its expiry date. This is not only unacceptable but also poses a serious health risk to consumers.br...

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Address: Arihant Amodini, Sec 24, Plot No. 04, Phase 2, Taloja

To,
The Consumer Disputes Redressal Commission,

Respected Sir/Madam,

I am filing this complaint against Swiggy Instamart regarding non-delivery of a paid item and denial of a fair resolution.

Order ID: [protected]

Date of Order: 17th August 2025

Registered Email ID with Instamart: [protected]@gmail.com

On 17th August, I placed an order...

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Address: Kolkata

I was scammed through Swiggy Minis by seller "Artvilla by Rishika". Received a broken product, and when I complained, the seller blocked me. Swiggy refused to take responsibility even after I contacted their support.
Consumer complaint filed: Docket No: 7572254
#ConsumerRights #SwiggyScam #FraudAlert #IndianConsumerLaw...

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I placed an order on Swiggy on[protected], and waited for over 2 hours, but the order was suddenly cancelled without any proper reason or prior update. This caused a lot of inconvenience and wasted my time.
Despite waiting so long, I didn’t receive any food or a satisfactory explanation. I request an immediate apology, refund, and compensation for this experience.

Order ID: [protected]
Registered Mobile...

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Address: SVS mens hostel 1, beside gauthami pharmacy, qcity backside-500032

Website: www.swiggy.com/instamart

I bought an umbrella from Swiggy Instamart on 24/07/2025. In the images, the product looked very good, but in reality, it turned out to be of very poor quality and much smaller in size. Even a slight breeze causes the umbrella to flip backward. I'm completely dissatisfied with this product. However, the company is not responding and is saying that there is no return or exchange policy. Please help me resolve this issue.

OrderId...

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Address: FF, S.No.41-23/3, Near Kaman, Moula Ali Rd, Kamalanagar, R.T.C. Colony, Moula Ali, Secunderabad, Telangana 500040, Hyderabad, Telangana

Website: Swiggy Instamart App

To: Consumer Complaints / Consumer Forum

Date: 22/07/2025

Subject: Complaint Regarding Damaged Product – Kari A Skin Rituals Rose Water

Dear Sir/Madam,

I am writing to formally file a complaint regarding the Kari A Skin Rituals Rose Water that I recently purchased from Swiggy Instamart. The product arrived in a damaged condition, and despite my attempts to resolve this issue with...

+1 videos

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Ordered Dal Makhani & Kadhai Chap (half each) from
@Swiggy, but delivery took 1 hr 15 mins Vs promised 25 mins and items were in quarter quantity only! Raised complaint but no help. Seems, to earn high commission @Swiggy don't care Cx service.
They charged 30 rs for packaging and delivered me in a polythin bag.
Customer care even didn't try to reach restaurent or might be reached and deducted amount from vendor but didn't...

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Myself Mahi Khandelwal I ordered A pressure cooker From Swiggy, few days back on 10th july, at aprox 9 pm, And the product Wasnt mentioned Correctly On the store Hence after ordering I got to know That it Isn't what I was supposed to order and hence I returned it. Now it's almost been a week And I'm not getting any form of responses Firstly I was told I'll receive three coupons valued 500, 500, 385. When i discussed more on this with the...

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Address: Haridwar

Hello sir/mam

on 12 July 2025 I have placed a order from swiggy app, order number was #[protected]. In which one food item was missing. Same day I raised a complain on same app. But not positive response recieve from their side. Then I mail them for same matter- request number 25451797, now they replied they wont be able to refund in this matter. Plz help to get my refund....

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