Swiggy Complaints & Reviews

Order #[protected]
Restaurant Kumarakom Gundy
Ordered Kerala Chicken Fry
Delivered Chicken roast...

Very Disappointed – Found sharp plastic pieces in My Food

I usually don’t leave negative reviews, but this experience was unacceptable. I ordered Dal makhani rice bowl from BOX8 - Desi meals on[protected], and to my shock, I found pieces of plastic in the food. This is not just poor quality control — it’s a serious safety hazard.

I expected a safe, enjoyable meal, and instead I was left...

I am writing to raise a complaint regarding my recent order (Order ID: [[protected]
]) placed on may 21 2025 at 2:13 PM. The order has been marked as delivered in the app, but I have not received it.
The delivery guy has asked me to tell the OTP to get the order from the store so I did tell him the OTP and now he's not even answering calls.
I was waiting at the delivery address throughout the expected delivery...

I am writing to lodge a complaint against Swiggy for non-delivery of food despite payment and fake delivery confirmation. The details of the order are as follows:

- Order Number: [protected]
- Order Details: Veg Cheese Grilled Sandwich
- Payment Method: Online Payment
- Date of Order: 16.05.2025
- Time of Order: 1.13 PM

Despite making the payment online, we did not receive the...

My friend placed an order for me from swiggy with the order ID#[protected] which was already paid at the same time. However the delivery partner(Avdesh Kumar Mishra, [protected]) told me that the order was COD and double charged me at the time of delivery. Ever since the delivery boy's phone number is either unanswerable or switched off. I tried taking help from swiggy customer care but neither did they connected to the delivery partner...

I ordered two items from McDonald's via the Swiggy app. However, the McFlurry was missing from my order, and the cold drink had completely spilled over all the food.

I specifically ordered this meal because it included the McFlurry. I called your representative, but they put the call on hold and seemed to go elsewhere. After some time, the call was disconnected. I need you to refund my amount and also ensure better handling...

Hello Team,

I've ordered Pedestal Fan(Havells) and I received Defective Product and I've raised concern yesterday itself(As soon as I received Order) and uploaded Video of Defective Product as a Proof and by that time support team said it was eligible for refund/Exchange and they said me to wait 6h after 10h also I didn't get any update on my issue and again i contacted them via chat support in insta mart now...

I ordered a Tomato Pizza via Swiggy, but received a cold, messy pizza with a piece of capsicum inside. The box was also partially damaged and the pizza was upside down.

This is a clear case of wrong item delivered and careless handling. I uploaded a photo through Swiggy’s app and even tweeted tagging @SwiggyCares, but there has been no response or refund.

As a customer, I expect the item I paid for — not...

I ordered food using Swiggy app order id [protected]. This item was showing for bolt delivery hence I ordered it because i am hungry. They literally delivered after 45 minutes the food was not hot obviously not eatable because that was Rolls it has no taste after gets cold.thats why it was gone in dustbin. I chat with their bot and also after multiple times of try connected their support on chat. Asked them that order not even ready yet, they said after confirmation that restaurant not prepared order yet, but before that i already confirmed with the restaurant that order was already ready within 10 i asked them for a proof so they said they have CCTV their so i can get it. Even restaurant already mentioned that the updated the status Swiggy not showing to their customers that was restaurants faults. After that Swiggy support team accepted their mistake and apologised me.
Request direct customer care support and fine them for false commitment and misleading advertising of bolt delivery and biggest one reason to wastage of food. ( i am from the farmers family i know the values of food )
I have that all recordings of chat.

Complaint:
I’m raising a final escalation against Swiggy for a completely unacceptable delivery experience and poor customer support handling.

On 12th April, I placed an order with Swiggy (Order ID: [protected]) in Hyderabad, where melted ice cream was delivered, making the item completely unusable and unfit for consumption.

I immediately reached out to Swiggy customer support, and what followed...

I am running a cloud kitchen name with anand shekhawati foods restaurent id 1048033
last week payout from date 16 march to 22 march and payout recieved date is 26 march. Sewiggy deducted extra amount 2224.72 rs for order dispute but not giving any valid proof.

I escalate issue with swiggy restaurent partner team on[protected] but still no reply ffrom there end and I conected with swiggy appointed manage neha bhanot (+91...

Dear Swiggy Customer Care Team,

I'm writing to bring to your attention a concerning issue with my Instamart order (#[protected]) placed on 12.03.2025. I had ordered boAt Airdopes 141 earbuds for my husband on the occasion of Holi.

Upon opening the package, I found it empty except for the box, charging cable, and manual. The earbuds and case were missing. I immediately contacted customer care and was directed...

On 13th March 2025, I ordered 6 Black Forest, 1 Alpansho Mango family tub, 1 Oreo and Cream cup ice cream of Kwality Walls from Swiggy. Of which all the Black Forest Ice creams were expired. These were expired in Aug 2024, still they send delivered those Ice creams to me. Me and my 6 years old nephew had 1 ice cream each, after that we saw that. I have informed Swiggy about that, but they are not taking any action. I have mailed them as well...

I placed my order on seiggy application on 14 march 2025 @ 5:46pm
and order reaches me @ 7:23pm
the order was 1.27 hrs delay and when i raised my concern for the same to one of the executive, she cancelled my order without any knowledge of mine
now its showing an cancellatine fee of ₹293 on my account
so when i haven't cancelled my order of my own, why i am liable to pay the charge
when i try to contact...

I had placed an order in Swiggy with an estimated time of 25 mins. But order was not picked up even after 25 mins. When I contacted the delivery person, he said he has 2 orders and will deliver only after 20 mins more. So I asked the customer care to cancel the order. I didn't receive proper response for 20 mins. Meanwhile, the delivery person arrived to deliver the order. I told him to wait untill the problem is resolved. The customer care...

I have placed an order in Swiggy in Aminia restaurant. Just in a minute I realised that the quantity confirmed for the order was wrong it was 1 instead of 2. I raised a request for modify/ cancellation. They have deducted the whole amount I paid Rs.141 immediately. I spoke few customer care executives also. They have told that it is the company policy that they will charge full amount as cancellation fee. The invoice shared with me is just...

I am extremely disappointed with the pathetic service I have received for my recent Swiggy Instamart order (Order ID: [protected]). I received completely incorrect items, and despite raising a complaint via the in-app help center, I was asked to wait 6 hours with no immediate resolution.

The delivery agent then called, claiming he would pick up the wrong order. When I asked for my actual order, he had no clue about it. Instead, he took me to the Instamart store, where I wasted another 30 minutes in pointless discussions, only to return home empty-handed.

This is beyond unacceptable. I have wasted my time, energy, and effort due to Swiggy’s lack of coordination and terrible service. Since you have failed to deliver what I paid for, I demand:

1. Immediate refund for my order.

2. Compensation/concession for the time and frustration caused by your service.

I ordered lunch from Adayar Ananda Bhavan through the Swiggy app. The estimated delivery time was 17 minutes, but my order was significantly delayed. When I contacted the delivery person, he mentioned that he was waiting for another order and advised me to seek help online.

However, Swiggy’s customer support was unhelpful and did not provide any assistance. After multiple delays, my food finally arrived almost an hour later,...

I am writing to raise a serious concern about the unfair deduction of ₹268 for my recent order. The details are as follows:

Order ID: [protected]
Order Date & Time: Today, 11:50 AM
Amount Paid: ₹268
I accidentally ordered the wrong food and provided an incorrect address. I realized this mistake immediately and canceled the order within a minute of placing it. Despite this, the full amount of ₹268...

On 13th of December 2024 I was just checking for the Cash On Delivery Option for my order then all of a sudden my order got placed and then Within a minute I raised the cancellation request on the app but the customer support executive didn't cancelled my order and also penalized me for cancelling my order.
But I'm well aware about that I can cancel any order within 60 seconds of time gap. But here I'm being forcefully asked to pay...