Swiggy Complaints & Reviews

Hi,
I placed three orders worth: 227, 227, and 120 rs on nov 4, 2018. The order was placed on swiggy and payment was done via zeta app. However, the amount was debited from my account and order wasn't placed. Thus, i contacted the zeta customer support for refund. However, they mentioned that the transaction has been already settled and they need a confirmation from swiggy or refund arn for processing reversal for this transaction.
Following are the details for the three order placed on nov4, 2018

Rs. 227 - id:[protected]
Rs. 227- id:[protected]
Rs. 120- id:[protected]

Attached is the mail from zeta, as well screenshots of the payments made via zeta app.

After connecting with zeta, i raised the issue with swiggy for giving a confirmation for failed order and initiating the refund from there end. I raised the issue on 29 november 2018 (Attached is the screenshot of the same). However, swiggy has not acted on the issue till now.

Registered mobile no on swiggy by which the order was placed on swiggy: [protected].
Registered mobile on zeta is [protected] via which payment was made.

Regards,
Vimmi
Phone: [protected]
Email: [protected]@gmail.com

Hello sir,
My self vinay chouhan, soory for talk about your staff, actually i have a complaint your indore office staff and aasistant manage anis pyasi and manager operations ishan vyas and office staff aakash, he took the wrong advantage of his post. He gave ujjian's job to his family and friends. Actually i scearch about that, anis sir recurred his friend and ishan sir also recurred his brother. Is unfaire for every new capable person.
Sorry sir but it is very serious matter for your company and i hardly request you please action and this seriours matter.
Thakyou

Today (09/01/2019) i ordered mutton biriyani from lebanon, kelambakkam through swiggy application. But the delivered mutton biriyani was not fresh, and it was old food. From the food itself we came to know that it was not hot but it was cool and the food was damaged.
Also the food was not used by any family members because of damaged mutton pieces and rices. Please do something for us. Please kindly take action and we need the refund amount.

The swiggy executive named dilip kumar who is appointed in station area in kota, rajasthan is saying that the location which he has got in app is 1.7 km and the area where i have ordered using gps location is from 3 km away. He is saying that "swiggy will give me covenience for only 1.7 km and then as far i will go the petrol will be from my pocket."he is saying to mark the correct address but i have already marked the correct address. This is not my fault. I want apologization from the executive or take action immideately.

On 9/1/19 placed an order with McDonald's tambaram through swiggy. Order was assigned to a man called kannan. After getting directions to my residence he called me up after half an hour and said the directions we're not correct and forced me to cancel the order. I refused to. Cancel and he started abusing me verbally and called me derogatory names. I cut the call. Action needs to be taken against third rate people like this. I have been regularly ordering thru swiggy but now I am scared to.

Dear swiggy
Do not play with the emotions of the people who trust you. Very sadly i have to say that today is the last day with swiggy coz the inconvenience i got today from your side is unpredictable and the way of your customer care executive handled it was very pathetic.
I have ordered food from relax press, the estimated time to deliver food was 47 min but after 40 min i've seen that ur delivery is still around the restaurant, then i called him and i am shocked what he said that the restaurant is denying my order, i have no idea about that.
Then i called your customer executive (Mr somnath) and he is also blank about my order, he told me to wait for 2 minutes to check, i was waiting in between restaurant owner called me that your order can't be provided to the delivery boy for any such reason and i disconnected his call as why he is calling me as i have never called him for delivery its you whom to be responsible.
Your executive disconnected
Then i called again and what i listen is "sorry sir for the inconvenience".
Is this a joke to you, may be it will but not for me as you are claiming that you are no. 1 food delivery app, today i experienced worse from your side and what will you offer to hungry person who orderd food at around 9.30 pm and after getting feedback at 11 pm from your executive that sir sorry by mistake it happened and we offer you 75 rs coupon as inconvenience.
So mr swiggy i want to tell you that if this is to just remind you that i was a very loyal customer of yours till yesterday...
Keep doing such things to break the myth about what you really are not what you represent yourself on adds.

Wish you all the best for your future

Regards.

As if have ordered the chicken shwarma as per the order was npt proper and chicken was very less in that and mayo was more and it was sweet and not even hot or grilled.
I want the refund of my amount not even justified with the quality and to my amount that i have paid
I have contacted them but they said that sorry we can't do the refund and all etc..
I have also told them for the refund but they are not doing it.
And without seeking the permission they are closing the conversation.

I am a swiggy partner.
I am not able to add "item category" and "item sub category" option in menu bar. These options are the older ones. I want to make a new category and a new sub category. I don't want to choose from older options.
Please make this a proper user friendly website. I believe many restaurants can't make desirable changes. I read many complaints and no solutions were given to them.
Add options for more...

Spoke rudely, doesn't want to listen to the customer instead he is asking me to come at his location and pick the order up
Didn't reach on location
Order is not delivered and message received as delivered
Order no [protected]
I need refund for this and also do not hire such kind of person who doesn't understand maps and is not in a good mental state
Ask him where has he delivered the order or kept for himself?

I ordered the food on Swiggy with order id - ORDER #[protected] on Sun, Jan 6, 8:54 PM. The order was placed to a restaurant Homely. It had two items- Moong Dal Ki Khichdi and Aloo Dum, Chana Masala & Rotis or Rice. It was delivered in a sealed package. I was busy in some work so I opened the delivered package after some time.Once I did I found out that only Moong dal ki khichdi was in the sealed package. Now I went to help on Swiggy app and opted for chat. The support person was not helpful at all and all she offered was Rs 50 coupon. Now there were two issues. First was that I was hungry and at that moment coupon wouldn't help. Second was I paid Rs 145 for the order and clearly any sensible person won't accept Rs 50 coupon. So I asked the support to reorder the missing item but all she did was keep repeating the coupon. After this I called the customer care and the person did the same thing that is repeat the Rs. 50 coupon offer. I asked him that I wanted to talk to his manager. He muted my call for 3 min. and after that he started saying sorry and said the company policy was to just offer Rs. 50. He did it for half an hour. After that I thought that It's snesible to accept Rs. 50 coupon as I may not get anything for my money. Now after cutting the call I again called the customer executive on a separate number I I told him the same. What he said was that since I accepted the Rs. 50 coupon I am at fault and they can't do anything. Now I think Swiggy clearly duped me. Instead of contacting the "Homely, Kormangala, Bangalore" restaurant they kept repeating the company's policy. The support instead of being helpful was very unhelpful and utterly disresectful. I will never order on Swiggy and also ask others to do the same.

You have provided delivery timings of max 45 mints still we have not received order till 1 hour. We have to eat cold food because of your delay.Would not recommend anyone to order from swiggy.

It is the worst app ever found.
It does not consider the needs of customer. We did not expect this kind of service.Such a bad experience with swiggy.

Team,

Restaurant id: 7857

By september 2016 we discontinued the trade discount. Post that there was no confirmation from our end to start any trade discount. Till june 2018, payout and our system used to reconcile. But from july onwards our system was not reconciling and that we discovered by november end. I sent all the correspondence on swiggy partner support keeping associate manager from swiggy in loop and till date there is no resolution. 20% amount got cut unnecessarily from our credit.

Please look into this matter asap and credit back the amount from july till date.

Delivery guy saved my number and now he is texting me to be friends!! Is this is how you provide service??? Should we believe this # site and give our numbers?? Who takes responsibility now?? If company cannot hire a verified employees then don’t ask for phone numbers! His name is shashi gowda and his number is [protected]. This guy is texting and behaving badly! And this so called computer doesn’t have coustmer care number also!

I ordered pizza and garlic bread from platoon pizza an hour ago with order [protected] but the delivery executive executive balwinder kumarjal_ft2 ([protected]) was so unprofessional and has no etiquette to talk on the phone to a customer he was screaming and shouting and threatening that he will not deliver the order and will cancel it though i told him to deliver my order when i called him he kept disconnecting the call. Please make sure that strict action should be taken against this kind o[censored]neducated executives who brings bad name to the company just because of their stupid attitude

Ordered food from swiggy using hotel sunita in andheri... Order number [protected]... Delivery guy name was mahesh patel... He came for delivery and the food was spilled in his entire bag.. He asked for replacement they said no possible stating items are out of stock.. Tried for a refund but they are not able to process it.. Want a solution for this.

Aapke ke pune ke office me jit sir ne mere ko 1 mahine se karke deta hu bola hai aur 1 mahina mere ko har 2-3 din bad whatss app only karne ko bola gaya aur 1 mahine baad mere ko bola gaya ki mere se nahi hoga aap onlin prosses karo ye baat o mere ko 1 mahina pahile bolate to accha hota tha. Mere paas pura record hai chahiye to aap mere se mang sakte ho.
Plz aisa taklif bahut jan ko ho raha hai lekin sab majburi samj ke shant bethe he aur ye aadmi us majburi ka fayda le raha hai. Phone pe baat nahi karta thik se.

I ordered food on 30th december order id :[protected] and this was a prepaid order and delivery boy showed delivered without even contacting me.
Have been chasing but no luck later i had to order again and pay again for the same order which i had already paid.

Such a bad experience with swiggy i suggest all of you not to do prepay with them ever.

Today jan 6, 2019. I placed order at 8.30. I stay very near to pick location, i waited till 1 and half hour and i could could not get delivery so i communicated with help center, the guy called mohammed took almost 1 more hour and finally he dropped message to cancel ur order and place new order at 10.30.. Does customer seems jokers? 2 and half hour waisted at this time i need to search for food. Such a worst service. Better ban such services rather playing with customers.

[protected]... This is my order details i have ordered chicken biryani but they delivered beef biryani... I have a query about the price.. Beef biryani is is 110/- and chicken is 145/-.. So as delivered beef instead of chicken i paid 35/- extra... So what about the difference amount... They are not responding to the complaint i raised in swiggy support... Please do needful...

I am unable to place cash on delivery because of my order on 25th december, i want to remove your cancellation charge as your delivery executor took my phone and cancelled the order but i paid him 365/- cash he said swiggy will not take any cancellation charges but they charges me 150/- for no reason kindly remove my cancellation charges or i will file a claim....