Swiggy — swiggy manipal-wrong orders, delayed orders, bad customer service

Address:

Udupi, Karnataka, 576104

I ordered my lunch from swiggy and it took a longer time that the mentioned eta to be delivered. Then when i checked the order, i was given an entirely wrong order. That too after waiting for so long. When i complained about this on their chat, they just say they'll process a refund or i'll have to wait another 34mins for my correct order to arrive!! How is this fair? And the representatives on chat are just hopeless. They are not even genuinely sorry. The worst customer service ever! And it is becoming worse by the day!
All orders are getting delivered super late. Delivery executives are assigned after a whole 30min.