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Tata AIA Life Complaints & Reviews

2.9
Updated: Jul 1, 2025
Complaints 350
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Tata AIA Life reviews & complaints page 12

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K
kumar Mishra Hemant
from Raigarh, Chhattisgarh
Feb 17, 2015
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Address: Raigarh, Chhattisgarh

I have ID account in TATA AIA life insurance. When ever I am paying premium through online payment option that time not getting the payment receipt. As well as my contact no. and e-mail id is already mention but not coming any massage to receipt your payment. In your TATA AIA portal no have any function to get payment receipt. Please acknowledge how to get payment receipt after online payment through registered ID.
Tata AIA Life customer support has been notified about the posted complaint.
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    Bhaskardas
    from Bengaluru, Karnataka
    Feb 7, 2015
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    Hello, I hold a Car insurance policy # [protected]. My Policy expiry date is 5-Feb-2015. I have made the payment in advance after receiving call from Tata-AIG personnel begged more than 20 times to make it online for commission purpose by giving one link, even after I told I will make payment at the Office so that I can get the policy updated immediately. That Great criminal promised that I will get soft copy within 4 hours, or atleast policy will get updated so that I can print it online. However I have been calling on Thursday, Friday and Saturday also I have complain # 3537281 registered. No customer representative is giving promise that you can drive the vehicle and all the benefits are covered. Till now no progress from your end. Is this what professional thief? Instead you can really go and beg in front of the street for money. I myself was Ex-TATA employee long ago. This is not what TATA is known for. No wonder why TATA fires employee. Pathetic service. Is anybody sincere in your team who cares for customer? If so reply me at the earliest with solution. I am going to escalate this case If I don't get my problem solved ASAP and withdraw policy, and retire all Tata products.
    Tata AIA Life customer support has been notified about the posted complaint.
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      M
      manishdund
      from Kandla, Gujarat
      Feb 6, 2015
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      Address: Kutch, Gujarat

      My dad buy TATA AIA Maha Life Gold Plan and we paid it 5 year now we are going to withdraw the policy then they are said that they deduct the 1st installment and give 30% of remaining value. But at the time of buying policy the agent said that you will get 90 to 95% refund if you closed and also said that this is life insurance plan and now company said that this is an traditional plan so where we now go..
      Tata AIA Life customer support has been notified about the posted complaint.
      Dear Customer, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

      We, at Tata AIA Life Insurance, would like to thankyou for sparing your valuable time and effort for the feedback.

      Werequest you to kindly provide us with detail of your concern along with thepolicy number and contact details at life.[protected]@tataaia.com. Onrceipt of the details we would get in touch with you and address yourconcerns.

      Incase of any further queries/clarifications, please feel free to contact us onour toll free number[protected].

      Wethank you for your patience and understanding in this regard.

      Yourssincerely,

      CustomerService
      TataAIA Life Insurance Company
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        S
        Sankar1983
        from Chennai, Tamil Nadu
        Feb 2, 2015
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        Address: Chennai, Tamil Nadu

        I paid my life insurance premium on 30 th Jan 2015 but i am yet a receive a reciept for the same. I paid it online. Iniitally when i contacted the customer care, they said it would take 48 hours . After 48 hrs i again contacted them, they said it might take another 48 hours . As my due date for submission was approaching i decided to directly go to the branch and get a premium receipt . The customer care was not able to provide one. I am unable to understand that what is the problem in giving the premium receipt ( NOT A PREMIUM CERTIFCATE WHICH IS GIVEN AFTER DUE DATE). IF I AM UNABLE TO GET THE RECEIPT FOR THE MONEY I HAVE PAID WHAT KIND OF SERVICE IS IT TATA AIG GIVING.THERE IS NO OPTION ONLINE TO GET THE PREMIUM PAYMENT ACKNOWLEDGEMENT. IF TATA AIG IS UNABLE TO PROVIDE RECEIPT FOR THE PREMIUM I MADE WHAT KIND OF NONSENSE IS IT. I AM PLANNING TO CLOSE MY POLICY AND TAKE LEGAL COURSE AS ACTON AS PER LAW I AM ENTITLED TO GET ATLEAST GET AN ACKNOWLEDGEMENT, RECEIPT FOR THE MONEY I AM PAYING.
        Tata AIA Life customer support has been notified about the posted complaint.
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          A
          ANDAL1984
          from Vadodara, Gujarat
          Jan 25, 2015
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          Address: Virudhunagar, Tamil Nadu

          i want to close my policy.what is the surrender value of the policy.i have paid rs. 70000 for tata aia insurance till now.my policy number is C[protected].Before two week, i went to palayamkottai branch of tata aia life insurance company.They say that my policy surrender value is just rs.15000.please give me atleast the premium paid by me, that is Rs 70000.
          Tata AIA Life customer support has been notified about the posted complaint.
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            T
            T.Venkateshwer Reddy
            from Hyderabad, Telangana
            Jan 14, 2015
            Resolved
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            Resolved

            Address: Hyderabad, Andhra Pradesh

            We are asking the tata aia online login to send us the 2012&2013 premium certificate but they are sending the 2014&2015 premium certificates(Premium certificates of life insurance) .We asked 3 times for the 2012&2013 premium certificates but 3 time times they sent us the 2014&2015 premium certificates.We request u to send us the 2012&2013 premium certificates. Policy Number:C[protected] Email Id:[protected]@yahoo.com Username:T.Venkateshwer Reddy
            Aug 14, 2020
            Complaint marked as Resolved 
            Tata AIA Life customer support has been notified about the posted complaint.
            The service of tata aia life insurance is too worst
            Tata aia service is the worst
            Jjbnk
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              P
              pvenkar
              from Bengaluru, Karnataka
              Jan 5, 2015
              Resolved
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              Resolved

              Premium refund

              Address: Bangalore, Karnataka

              Hi, I had mistakenly paid premium to a wrong policy. I contacted TATA-AIA and after 2 months of relentless follow up i got the response that they have refunded my amount. I have neither received cheque nor i have received amount in my account. I have been following up on this for 3 to 4 months. Every time i call the customer care they say they will get back to me in 2 days. But the 2 days never comes, I have to again call the customer...
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              ramesh3074
              from Mumbai, Maharashtra
              Sep 23, 2014
              Resolved
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              Address: Kaithal, Haryana

              Hi Sir/Ma'am, My name is Ramesh Chahar.I Have a big issue with my policy U[protected].The policy has been surrender without any information.i have gives [protected]*3) premium to tata aia and Policy running from 2009.Now tata aia sent me 18000 rs. check.What is this.???? Please give me positive reply i am waiting. For any queries call me [protected]
              Complaint marked as Resolved 
              Tata AIA Life customer support has been notified about the posted complaint.
              Verified Support
              Sep 24, 2014
              Tata AIA Life Customer Care's response
              Dear Customer, We, at Tata AIA Life Insurance, would like to thank you for sparing your valuable time and effort for the feedback. We request you to kindly provide us with detail of your concern along with the policy number and contact details at life.[protected]@tataaia.com In case of any further queries/clarifications, please feel free to contact us on our toll free number[protected]. We thank you for your patience and understanding in this regard. Yours sincerely, Customer Service Tata AIA Life Insurance Company
              Hi Sir/Ma&#039;am,

              My name is Ramesh Chahar.I Have a big issue with my policy U[protected].The
              policy has been surrender without any information.i have gives
              [protected]*3) premium to tata aia and Policy running from 2009.Now tata aia
              send me 18000 rs. check.What is this.????

              Please give me positive reply i am waiting.
              For any queries call me [protected]
              Kaithal, Haryana,

              23/10/2014

              Chano Devi

              Dear Tata Aia

              COMPLAINT
              Policy No: U[protected]

              I am writing to complain about my insurance policy being surrender.

              On 2009, I arranged life insurance with your TATA AIA.
              I Have a big issue with my policy U[protected].The policy has been surrender without any information.i have gives[protected]*3) premium to tata aia and Policy running from 2009.Now tata aia sent me 18000 rs. check.What is this.????

              I am sure that you made a mistake in not changing the insurance policy. I would like you to investigate this matter and pay the claim.

              I look forward to hearing from you as soon as possible.
              Please give me positive reply i am waiting.
              For any queries call me [protected]

              Yours sincerely

              Ramesh chahar
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                M
                manips
                from Tirur, Kerala
                Sep 19, 2014
                Resolved
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                Address: Bangalore, Karnataka

                I was employee of Tata aig life insurance company in Thirunelveli in Tamilnadu Location. From 01/11/2010 To 31/03/2011.For the above time period till today I have not received my PF amount. Regarding this matter so many time I am writings mails to the HR of the company. But no responsible. Kindly process to the my pf account. EMP. CODE :- 3954995 Regards., Subramanian .P 42, Aringar anna nagar, Vadapalanji, Madurai - 625021. Tamilnadu. Cell :- [protected].
                Complaint marked as Resolved 
                Tata AIA Life customer support has been notified about the posted complaint.
                Verified Support
                Sep 24, 2014
                Tata AIA Life Customer Care's response
                Dear Sir, We have forwarded your request to the concern department and they will get in touch with you shortly. We thank you for your patience and understanding in this regard. Yours sincerely, Customer Services Tata AIA Life Insurance Company.
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                  tanmaypshah
                  from Mumbai, Maharashtra
                  Sep 11, 2014
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                  Address: Ahmedabad, Gujarat

                  Hi, This is with reference to the letter received from TataAIA Life about non receipt of premium for the Certificate of Insurance no. [protected]. I would like to bring in your notice that I have purchased this policy via Cheque no. 264541 of Allahabad Bank dated 17/04/2010. The same cheque has been cleared by Allahabad Bank on 23/04/2010. Post clearance of cheque I have also received the Certificate of Insurance from TATA AIA. I am unable to understand as how am I receiving this letter from Tata AIA Life after 4+ years of purchase of my policy. This doesn't seem to have a customer friendly approach and I do suspect if this is a fraudulent case. I am unhappy with this kind of service and would like to bring in your notice for immediate resolution. I have also contacted their helpline and register a complaint with complaint number 15052897. Inspite of escalating it to TATA AIA for almost a month, TATA AIA team is still investigating the case and not able to provide resolution. I would request your help to sort this case and help get extension to my policy as compensation.
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Tata AIA Life customer support has been notified about the posted complaint.
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                    S
                    Srini@75
                    from Bengaluru, Karnataka
                    Jul 19, 2014
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                    Resolved

                    Address: Karimnagar, Andhra Pradesh

                    I have taken the policy which is share market linked. But they have guaranteed sum assured after the lock in period of 10 years. I am supposed to pay the premium for 3 years. The same was informed to me by the agent and also it is mentioned in the company bond also. The sum assured is 2500000 and they have taken 500000, 90000 and 90000 in 3 years. This sum assured supposed to get at the end of 10 years or in case of death the nominee is supposed to get which ever is earlier. Another information which they gave me during making policy that, if the fund performs well, the highest NAV will be locked, which ever is the highest will be paid to me. But after paying for 3 years premium, there was no communication with me neither from company not from Agent. But now I called to company find out, how this fund is performing as the sensex is doing well since last few months. After 6 and half years, they responded from call centre saying that as this fund is not performing well, company has taken the decision and terminated policy before maturity period. They have dispatched an amount of 21000 All this has been done without informing me. What should I do now. Kindly help me.
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      A
                      awasthi59
                      from Rampur, Himachal Pradesh
                      May 12, 2014
                      Resolved
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                      sir, Your agent net ambit had approached me on your behalf regarding life insurance policy . I showed interest in one time policy cover and invested Rs 35000/ they also insured me that the policy cover will be issued as per your interest.but when i got the policy cover two policies nos C[protected] and C[protected] issued instead of one with half yearly mode of premium.Ihave contacted your customer care so many times to correct this type of mistake and one time policy suitable to me or refund my amount but no body bothers. Net Ambit brokers india ltd Mr Saurabh Shukla contacted me so many times for this life insurance he also ran away after cheating me may be hundrerds. Now I have approached through this complaint box to solve this issue action against the net ambit specially against mr saurbh shukla Sr Manager be taken fior such type of harrashment to me. kindle take action at earliest
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      Tata AIA Life customer support has been notified about the posted complaint.
                      Dear Sir/Madam

                      This is with reference to your complaint registered below

                      We have note your concerns we shall get back to you shortly.

                      We thank you for your patience and understanding in this regard.

                      Yours sincerely,


                      Tata AIA Life Insurance Company ltd
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                        A
                        Afsha Anjum
                        from Mumbai, Maharashtra
                        Feb 18, 2014
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                        Address: New Delhi, Delhi

                        Hi I Shamsunnisha, r/o G 139/S-2 3rd Floor DilshadColony Delhi 96 have taken a policy (Policy No. U[protected] dated 6/8/2010 andpaid first premium amount of 20000/-. For 2years we haven't received anycorrespondence from your side and when we get in touch with your executives in2012Dec. as per them our policy due amount was lowered thus we waited for thetenure of 3yrs to get over and now when we have send you cancellation requestfor the same we have received a cheque of amount 1500/- only, we completelyunderstand that we are not eligible for the full policy amount but atleast weare authorized to get the initial amount deposited from our end(20, 000/-).Thenin response to our complaint dated 18/08/2013 we have received your acknowledgement which stated that youwill revert in 10 working days but till date we haven't received any furthercommunication in this regard from your side. I would request you to kindly lookinto the matter on urgent basis. When we contacted by Mr. Arshad sittingin United Bank Of India Dilshad Colony(from where the policy was done) he failed to provideany solution for the problem).
                        Dear Customer,

                        Your complaint pertains to Tata AIA Life Insurance Co. Ltd. For further assistance we request you to mail the same at life.[protected]@tataaig.com.

                        Thanks and Regards,
                        Team Tata-Aig.
                        Dear Sir/Madam

                        We, at Tata AIA Life Insurance, would like to thank you for sparing your valuable time and effort for the feedback.

                        With regards to your concern we wish to inform you that we were in receipt of your complaint letter on September 18, 2013.Accordingly the same was reviewed and our communication dated September 23, 2013 has been sent to your mailing address. We understand you are not in receipt of the same .We regret the inconvenience caused to you in this regard

                        We have redespatch the letter as on February 20, 2014 your mailing address

                        In case of any further queries/clarifications, please feel free to contact us on our toll free number[protected] or email as at life.[protected]@tataaia.com

                        We thank you for your patience and understanding in this regard.

                        Yours sincerely,

                        Arvind Barke– Customer Services
                        Tata AIA Life Insurance Company
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                          amitkapoor403
                          Nov 26, 2013
                          Resolved
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                          Resolved

                          Address: Kolkata, West Bengal

                          I was an advisor with Tata AIG Life Insurance since 2004 and had regularly renewed my license regularly but could not complete the CMC criteria in 2012 - 13. I decided not to reinstate my license but to get into a general insurance company.
                          The general insurance company asked me to first get my name and urn no removed from the irda site for which I gave an application and also the original license and ID card to Tata AIG, which received the same and gave me a copy of the letter with their seal and signature.
                          Now Tata AIG is telling me that the urn no cannot be removed from the irda site and that I will first have to reinstate my license and give some business and then I can give an application for removal o[censored]rn no.
                          THIS IS BLOODY RIDICUOUS AND BECAUSE IRDA DOES NOT HAVE CLEAR CUT POLICIES AND PROCEDURES, COMPANIES ARE HARASSING THEIR AGENTS WHO WISH TO CANCEL THEIR LICENSE AND WORK ELSEWHERE.
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Dear Customer,

                          Your complaint pertains to Tata AIA Life Insurance Co. Ltd. For further assistance we request you to mail the same at life.[protected]@tataaig.com.

                          Thanks and Regards,
                          Team Tata-Aig.
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                            A
                            anilmishra6
                            from Mumbai, Maharashtra
                            Nov 24, 2013
                            Resolved
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                            Resolved

                            Address: Uttara Kannada, Karnataka

                            I am Anil Kumar Mishra, and have paid an annual premium of Rs. 22000/- (as reflected in Policy details) through State Bank Debit Card for Policy no. U[protected] on 21.11.2013. The transaction was successful and Transaction reference no. is[protected]. But still I have not received Acknowledgement in my email. My mail ID is [protected]@yahoo.comOnline Premium payment Step 3. Transaction Status Please quote your transaction reference Number[protected] for any queries relating to this request. Details of transaction is as follows. Transaction Status : Success Transaction Reference Number :[protected] Transaction Date and Time :[protected]:23:03.029 Policy Number : U[protected] Date of Birth of Insured (DD/MM/YYYY) :[protected] Policy Holder Name : ANILKUMAR ADBHUTNARAYAN MISHRA Agent Code :[protected] Premium Amount : 22000.0 Pay from : Debit Card Waiting for early response. Anil Kumar Mishra +91 [protected]
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Dear Mr. Mishra,
                            Re: Policy Number U[protected]
                            We refer to your concern regarding renewal premium payment towards above mentioned policy.
                            We are pleased to inform you that we are in receipt of the renewal premium and the same has been applied to your policy and that your policy is in Active stage.
                            We have emailed the copy of the premium receipt for your reference.
                            In case of any further queries/clarifications, please feel free to contact us on our Help line at[protected], or email us at [protected]@tataaia.com

                            Assuring you the best of our services.

                            Yours sincerely,
                            Customer Services
                            Tata AIA Life Insurance Company
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                              rajesh1966
                              from Mumbai, Maharashtra
                              Oct 31, 2013
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                              Address: Ahmedabad, Gujarat

                              I have purchased vouchers for Pataya trip from one of the employee of TATA AIA Life Insurance. They have tie-up with "Travel Port" company based in Mumbai. I have paid 21000/- before one year. After some time, "Travel Port" has cancelled their contract with TATA AIA and since then I have not received any status from the company. I have sent mail to local Manager in Ahmedabad but they are not serious to pay attention to such problems. Now, company has sacked many employees and person who has sold me his voucher also has been sacked. I do not know whether company is serious to solve this matter or not. I request you to guide me how can I proceed legally against the company. Thanks & regards, Rajesh
                              Aug 13, 2020
                              Complaint marked as Resolved 
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                                debapriyakundu
                                from Kolkata, West Bengal
                                Sep 24, 2013
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                                Resolved

                                Sir, With due respect and humble submission I beg to state that I have purchased a policy from your company on 27th September, 2010 bearing Policy No.U[protected] amounting to Rs.20,000/- , but I have paid only initial premium on 2010 and due to financial hardship I could not continue the policy. I have tried to contact the agent as well as office but neither company nor agent assist me. After thorough search I want to know the office at Exide near metro Rabindra Sadan and suddenly I rushed to that office and contact with them and as per my requirement they gave one statement but the said statement show that my present fund value is 0000 in liew of Rs.20,000/-. So, I fervently request your goodself to look into the matter sympathetically and take necessary action so that I may get my paid amount to my address given below as this will be very much helpful for me as I am suffering from financial hardship. I, therefore, pray to you kindly look into the matter and take immediate steps so that I can get my hard earned money back as early as possible and oblige. Thanking you in anticipation. Yours faithfully, Debapriya Kundu DEBAPRIYA KUNDU 132, GANDHINAGAR, P.O. PANIHATI, DIST-24 PARGANAS (NORTH), KOLKATA-700114 PHONE NO:[protected]/[protected]
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Dear Customer,

                                Your complaint pertains to Tata AIA Life Insurance Co. Ltd. For further assistance we request you to mail the same at life.[protected]@tataaig.com.

                                Thanks and Regards,
                                Team Tata-Aig.
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                                  Balasubramanian Sama Iyer
                                  from Bangalore, Karnataka
                                  Sep 21, 2013
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                                  non refund of excess deduction

                                  TATA AIA LIFE INSURANCE is a subsidiary of TATA AIG and I hold a premium No. U[protected]. On 28.08.2013 the due date for the annual premium I paid the premium of Rs. 25,000.00 on line through my Credit Card. On 29.08.2013,
                                  TATA AIA deducted the same amount again as the details were available with them. When I pointed out and demanded refund, they asked me to give my Bank details attested by the Bank, and I did it by paying a fee...
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                                  nbindal
                                  from Mumbai, Maharashtra
                                  Jul 17, 2013
                                  Resolved
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                                  Resolved

                                  Not issuing the term policy

                                  Address: 14th Floor, Tower A, Peninsula Business Park, Senapati Bapat Marg, Lower Parel, Mumbai 400013, Mumbai City, Maharashtra
                                  Website: www.tataaia.com

                                  I purchased a TATA AIA online policy ( Application no. C[protected] on 7th June and submitted all the relevant document within one week.
                                  After 3 week (God know why after so much time ) they again asked for one more document and I submitted same day.

                                  Till today I didn't get any satisfactory reply from TATA team and now I feeling stuck.

                                  Kindly let me know what can I do for this...
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                                  tfg123
                                  from Tufanganj, West Bengal
                                  Apr 10, 2013
                                  Resolved
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                                  Resolved

                                  surrender of Policy

                                  Address: Cooch Behar, West Bengal

                                  I want to surrender the Policy due to my child education. Kindly feedback if I surrendered the Policy how much money I can get from the Policy....
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