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Tata AIA Life Complaints & Reviews

2.9
Updated: Jul 1, 2025
Complaints 350
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194
Unresolved
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Tata AIA Life reviews & complaints page 12

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B
binodagarwal
from Kolkata, West Bengal
Aug 28, 2015
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Address: Kolkata, West Bengal

Dear Sir/Mam, My name is Binod Kumar Agarwala.I have Tata AIA Life Mahalife Gold Policy whose details are as follow: Policy No. C[protected]; Issued Date : 31/122/2010 I am very disappinted with the fact that i am not geting support from Tata-AIG, when we need it.Inspite of such towering claims by the insurance provide before the policy. I would like to complainregarding my Agent and Co-Agent.Agent name : Puja Lundia Agent Code :[protected] and Co-Agent Code Khusbuh Rout; Agent Code :[protected]. They dont even Co-operate with me when we need.They dont even bothered to pick up my calls. So i request you to please stop their commision which thet get from my insurance policy. Kindly take action as soon as possible. Thanks & Regards
Tata AIA Life customer support has been notified about the posted complaint.
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    jhik
    from Delhi, Delhi
    Aug 17, 2015
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    Address: Kolkata, West Bengal

    DEAR SIR, KINDLY ARRANGE TO CANCEL MY URN NO AILI[protected] CREATED BY TATA AIA LIFE ON IRDA SINCE I HAVE NOT ATTENDED ANY TRAINING AND CURRENTLY LOOKING FOR A JOB. there had been some miscommunication regarding job role so submitted the documents including pan card as was asked for.Already informed taia aia for cancellation. please release my pan card BFRPS6283J. KINDLY DO THE NEEDFUL. THANKS AND REGARDS SUMIT SENGUPTA
    Tata AIA Life customer support has been notified about the posted complaint.
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      sateesh kumar Kotini
      from Visakhapatnam, Andhra Pradesh
      Aug 4, 2015
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      Address: Visakhapatnam, Andhra Pradesh

      Dear Sir, I want to know about policy information, I tried to check in their Portal and says wrong policy number and i tried through Customer care([protected], [protected]) but they don't have information about this policy, they said will arrange call back but still i didn't get the same, Help it to resolve the issue at earliest.Customer Care conversation ref no:28290099 dtd: 31.07.2015 and executive name is Mr.Dinesh
      Tata AIA Life customer support has been notified about the posted complaint.
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        vickyluthra
        from Kolkata, West Bengal
        Jul 30, 2015
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        Address: Jind, Haryana

        As per observation I am shocked to see that Doctor had declared me a smoker. I have never smoke in my life. Even i don't like to sit near smoker person. This is really embarrassing for me that your team is showing me a smoker category person. I want my medical again & it will prove that I am not a smoker. You can examine my medical from any other doctor also. I will not pay any other expanse for this medical. If any other doctor will declare me smoker I will pay all expanse accrued on medical. Request to you please share my medical report with me. Kindly resolve my issue ASAP or return my payment.
        Tata AIA Life customer support has been notified about the posted complaint.
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          sauban
          from Mumbai, Maharashtra
          Jul 2, 2015
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          Address: Mumbai City, Maharashtra

          Hi, I had a policy with TATA AIA LIFE (U[protected] which I redeemed last year since I needed money. It was only when I went to redeem my money that I was told that the money I would receive would be 30 per cent less than what I had paid. Let me repeat : 30 % less than what I paid. I am not talking of all the bonus and extra benefits I had been promised. I was shocked but since at the time I was in need of money I took what they offered me. I have been feeling cheated ever since. Now since the last three months I have been receiving calls from TATA AIA Delhi complaints branch that I have the right to receive all the money and the benefits - the only catch is to buy another policy with TATA AIG or AIA. I suspect these are fraud calls, but I realize that these people have my name and other details so somewhere TATA AIA personnel is also involved. The person's calling have however pointed something that I had overlooked i.e. since I had paid premium for over 5 (five) years I am entitled to at least receive my principal amount. My complain is against TATA AIA for (1) not giving me at least my own money during the time of redemption and (2) for sharing my information with a third party who are asking me to buy TATA AIA policies to get my original premium money. Note if the people calling are genuine then please redeem my money without me having to go through the process of buying another policy to get my original amount from my old policy. Regards, Sauban
          Jul 06, 2015
          Updated by sauban
          Hi, I had a policy with TATA AIA LIFE (U[protected] which I redeemed last year since I needed money. It was only when I went to redeem my money that I was told that the money I would receive would be 30 per cent less than what I had paid. Let me repeat : 30 % less than what I paid. I am not talking of all the bonus and extra benefits I had been promised. I was shocked but since at the time I was in need of money I took what they offered me. I have been feeling cheated ever since. Now since the last three months I have been receiving calls from TATA AIA Delhi complaints branch that I have the right to receive all the money and the benefits - the only catch is to buy another policy with TATA AIG or AIA. I suspect these are fraud calls, but I realize that these people have my name and other details so somewhere TATA AIA personnel is also involved. The person's calling have however pointed something that I had overlooked i.e. since I had paid premium for over 5 (five) years I am entitled to at least receive my principal amount. My complain is against TATA AIA for (1) not giving me at least my own money during the time of redemption and (2) for sharing my information with a third party who are asking me to buy TATA AIA policies to get my original premium money. Note if the people calling are genuine then please redeem my money without me having to go through the process of buying another policy to get my original amount from my old policy. Regards, Sauban
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            choudhury ashes
            from Mumbai, Maharashtra
            Apr 3, 2015
            Resolved
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            Resolved

            Address: South Tripura, Tripura

            Sir/Mam With Ref. to the above matter I sent you mail Various time but never I get any response from your Side. So, Kindly again I request you to inform me current value of my over cited policy value please. My contact Details M. No=[protected] Email = [protected]@gmail.com
            Complaint marked as Resolved 
            Sir/Mam With Ref. to the above matter I sent you mail Various time but never I get any response from your Side. So, Kindly again I request you to inform me current value of my over cited policy value please. Website of Company= www.tata-aig-life.com Mail Add.= [email protected] My contact Details M. No= 919862643822 Email = [email protected]
            Tata AIA Life customer support has been notified about the posted complaint.
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              vmk1987
              from Pune, Maharashtra
              Apr 2, 2015
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              Address: Chennai, Tamil Nadu

              My Policy number is U[protected]. and i have been paying from Sep 2009 onwards. when i am approaching to your customer care officer in chennai to know the current value of my policy, they are telling the value about lesser than what i paid to you. please let me know current value of my policy as on date.
              Tata AIA Life customer support has been notified about the posted complaint.
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                R
                R.V. Verma
                from Bhopal, Madhya Pradesh
                Mar 31, 2015
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                Address: Bhopal, Madhya Pradesh

                Sir/ma'am Policy No. C[protected] I had taken a policy of tata aia life group In 2010 And submit my first instalment through agent And that agent says that you have to pay only once and after 3 year you can withdraw But when we go there they says your policy is lap Sir first o want my policy bond then kindly lapy policy or do whatever you want. But first send me my policy bond and my first instalment recipt
                Tata AIA Life customer support has been notified about the posted complaint.
                Dear
                Customer,


                We,
                at Tata AIA Life Insurance, would like to thank
                you for sparing your valuable time and effort for the feedback.


                We
                request you to kindly provide us with detail of your concern along with the
                policy number and contact details at life.[protected]@tataaia.com. On
                receipt of the details we would get in touch with you and address your
                concerns.


                In
                case of any further queries/clarifications, please feel free to contact us on
                our toll free number[protected].


                We
                thank you for your patience and understanding in this regard.


                Yours
                sincerely,


                Customer
                Service

                Tata
                AIA Life Insurance Company

                prior maturity value without asking from the customer side.

                REFUND OF MY POLICY AMOUNT BEFORE MATURITY WITHOUT ASKING FOR THE SAME, CAUSING LOSS OF HUGE AMOUNT.AS A RESULT TRUST ON THIS ESTEEMED COMPANY DECLINED.
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                  K
                  kumar Mishra Hemant
                  from Raigarh, Chhattisgarh
                  Feb 17, 2015
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                  Address: Raigarh, Chhattisgarh

                  I have ID account in TATA AIA life insurance. When ever I am paying premium through online payment option that time not getting the payment receipt. As well as my contact no. and e-mail id is already mention but not coming any massage to receipt your payment. In your TATA AIA portal no have any function to get payment receipt. Please acknowledge how to get payment receipt after online payment through registered ID.
                  Tata AIA Life customer support has been notified about the posted complaint.
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                    B
                    Bhaskardas
                    from Bengaluru, Karnataka
                    Feb 7, 2015
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                    Hello, I hold a Car insurance policy # [protected]. My Policy expiry date is 5-Feb-2015. I have made the payment in advance after receiving call from Tata-AIG personnel begged more than 20 times to make it online for commission purpose by giving one link, even after I told I will make payment at the Office so that I can get the policy updated immediately. That Great criminal promised that I will get soft copy within 4 hours, or atleast policy will get updated so that I can print it online. However I have been calling on Thursday, Friday and Saturday also I have complain # 3537281 registered. No customer representative is giving promise that you can drive the vehicle and all the benefits are covered. Till now no progress from your end. Is this what professional thief? Instead you can really go and beg in front of the street for money. I myself was Ex-TATA employee long ago. This is not what TATA is known for. No wonder why TATA fires employee. Pathetic service. Is anybody sincere in your team who cares for customer? If so reply me at the earliest with solution. I am going to escalate this case If I don't get my problem solved ASAP and withdraw policy, and retire all Tata products.
                    Tata AIA Life customer support has been notified about the posted complaint.
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                      M
                      manishdund
                      from Kandla, Gujarat
                      Feb 6, 2015
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                      Address: Kutch, Gujarat

                      My dad buy TATA AIA Maha Life Gold Plan and we paid it 5 year now we are going to withdraw the policy then they are said that they deduct the 1st installment and give 30% of remaining value. But at the time of buying policy the agent said that you will get 90 to 95% refund if you closed and also said that this is life insurance plan and now company said that this is an traditional plan so where we now go..
                      Tata AIA Life customer support has been notified about the posted complaint.
                      Dear Customer, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

                      We, at Tata AIA Life Insurance, would like to thankyou for sparing your valuable time and effort for the feedback.

                      Werequest you to kindly provide us with detail of your concern along with thepolicy number and contact details at life.[protected]@tataaia.com. Onrceipt of the details we would get in touch with you and address yourconcerns.

                      Incase of any further queries/clarifications, please feel free to contact us onour toll free number[protected].

                      Wethank you for your patience and understanding in this regard.

                      Yourssincerely,

                      CustomerService
                      TataAIA Life Insurance Company
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                        S
                        Sankar1983
                        from Chennai, Tamil Nadu
                        Feb 2, 2015
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                        Address: Chennai, Tamil Nadu

                        I paid my life insurance premium on 30 th Jan 2015 but i am yet a receive a reciept for the same. I paid it online. Iniitally when i contacted the customer care, they said it would take 48 hours . After 48 hrs i again contacted them, they said it might take another 48 hours . As my due date for submission was approaching i decided to directly go to the branch and get a premium receipt . The customer care was not able to provide one. I am unable to understand that what is the problem in giving the premium receipt ( NOT A PREMIUM CERTIFCATE WHICH IS GIVEN AFTER DUE DATE). IF I AM UNABLE TO GET THE RECEIPT FOR THE MONEY I HAVE PAID WHAT KIND OF SERVICE IS IT TATA AIG GIVING.THERE IS NO OPTION ONLINE TO GET THE PREMIUM PAYMENT ACKNOWLEDGEMENT. IF TATA AIG IS UNABLE TO PROVIDE RECEIPT FOR THE PREMIUM I MADE WHAT KIND OF NONSENSE IS IT. I AM PLANNING TO CLOSE MY POLICY AND TAKE LEGAL COURSE AS ACTON AS PER LAW I AM ENTITLED TO GET ATLEAST GET AN ACKNOWLEDGEMENT, RECEIPT FOR THE MONEY I AM PAYING.
                        Tata AIA Life customer support has been notified about the posted complaint.
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                          ANDAL1984
                          from Vadodara, Gujarat
                          Jan 25, 2015
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                          Address: Virudhunagar, Tamil Nadu

                          i want to close my policy.what is the surrender value of the policy.i have paid rs. 70000 for tata aia insurance till now.my policy number is C[protected].Before two week, i went to palayamkottai branch of tata aia life insurance company.They say that my policy surrender value is just rs.15000.please give me atleast the premium paid by me, that is Rs 70000.
                          Tata AIA Life customer support has been notified about the posted complaint.
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                            T
                            T.Venkateshwer Reddy
                            from Hyderabad, Telangana
                            Jan 14, 2015
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh

                            We are asking the tata aia online login to send us the 2012&2013 premium certificate but they are sending the 2014&2015 premium certificates(Premium certificates of life insurance) .We asked 3 times for the 2012&2013 premium certificates but 3 time times they sent us the 2014&2015 premium certificates.We request u to send us the 2012&2013 premium certificates. Policy Number:C[protected] Email Id:[protected]@yahoo.com Username:T.Venkateshwer Reddy
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Tata AIA Life customer support has been notified about the posted complaint.
                            The service of tata aia life insurance is too worst
                            Tata aia service is the worst
                            Jjbnk
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                              ramesh3074
                              from Mumbai, Maharashtra
                              Sep 23, 2014
                              Resolved
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                              Resolved

                              Address: Kaithal, Haryana

                              Hi Sir/Ma'am, My name is Ramesh Chahar.I Have a big issue with my policy U[protected].The policy has been surrender without any information.i have gives [protected]*3) premium to tata aia and Policy running from 2009.Now tata aia sent me 18000 rs. check.What is this.???? Please give me positive reply i am waiting. For any queries call me [protected]
                              Complaint marked as Resolved 
                              Tata AIA Life customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 24, 2014
                              Tata AIA Life Customer Care's response
                              Dear Customer, We, at Tata AIA Life Insurance, would like to thank you for sparing your valuable time and effort for the feedback. We request you to kindly provide us with detail of your concern along with the policy number and contact details at life.[protected]@tataaia.com In case of any further queries/clarifications, please feel free to contact us on our toll free number[protected]. We thank you for your patience and understanding in this regard. Yours sincerely, Customer Service Tata AIA Life Insurance Company
                              Hi Sir/Ma&#039;am,

                              My name is Ramesh Chahar.I Have a big issue with my policy U[protected].The
                              policy has been surrender without any information.i have gives
                              [protected]*3) premium to tata aia and Policy running from 2009.Now tata aia
                              send me 18000 rs. check.What is this.????

                              Please give me positive reply i am waiting.
                              For any queries call me [protected]
                              Kaithal, Haryana,

                              23/10/2014

                              Chano Devi

                              Dear Tata Aia

                              COMPLAINT
                              Policy No: U[protected]

                              I am writing to complain about my insurance policy being surrender.

                              On 2009, I arranged life insurance with your TATA AIA.
                              I Have a big issue with my policy U[protected].The policy has been surrender without any information.i have gives[protected]*3) premium to tata aia and Policy running from 2009.Now tata aia sent me 18000 rs. check.What is this.????

                              I am sure that you made a mistake in not changing the insurance policy. I would like you to investigate this matter and pay the claim.

                              I look forward to hearing from you as soon as possible.
                              Please give me positive reply i am waiting.
                              For any queries call me [protected]

                              Yours sincerely

                              Ramesh chahar
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                                M
                                manips
                                from Tirur, Kerala
                                Sep 19, 2014
                                Resolved
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                                Resolved

                                Address: Bangalore, Karnataka

                                I was employee of Tata aig life insurance company in Thirunelveli in Tamilnadu Location. From 01/11/2010 To 31/03/2011.For the above time period till today I have not received my PF amount. Regarding this matter so many time I am writings mails to the HR of the company. But no responsible. Kindly process to the my pf account. EMP. CODE :- 3954995 Regards., Subramanian .P 42, Aringar anna nagar, Vadapalanji, Madurai - 625021. Tamilnadu. Cell :- [protected].
                                Complaint marked as Resolved 
                                Tata AIA Life customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 24, 2014
                                Tata AIA Life Customer Care's response
                                Dear Sir, We have forwarded your request to the concern department and they will get in touch with you shortly. We thank you for your patience and understanding in this regard. Yours sincerely, Customer Services Tata AIA Life Insurance Company.
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                                  tanmaypshah
                                  from Mumbai, Maharashtra
                                  Sep 11, 2014
                                  Resolved
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                                  Resolved

                                  Address: Ahmedabad, Gujarat

                                  Hi, This is with reference to the letter received from TataAIA Life about non receipt of premium for the Certificate of Insurance no. [protected]. I would like to bring in your notice that I have purchased this policy via Cheque no. 264541 of Allahabad Bank dated 17/04/2010. The same cheque has been cleared by Allahabad Bank on 23/04/2010. Post clearance of cheque I have also received the Certificate of Insurance from TATA AIA. I am unable to understand as how am I receiving this letter from Tata AIA Life after 4+ years of purchase of my policy. This doesn't seem to have a customer friendly approach and I do suspect if this is a fraudulent case. I am unhappy with this kind of service and would like to bring in your notice for immediate resolution. I have also contacted their helpline and register a complaint with complaint number 15052897. Inspite of escalating it to TATA AIA for almost a month, TATA AIA team is still investigating the case and not able to provide resolution. I would request your help to sort this case and help get extension to my policy as compensation.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  Tata AIA Life customer support has been notified about the posted complaint.
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                                    Srini@75
                                    from Bengaluru, Karnataka
                                    Jul 19, 2014
                                    Resolved
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                                    Resolved

                                    Address: Karimnagar, Andhra Pradesh

                                    I have taken the policy which is share market linked. But they have guaranteed sum assured after the lock in period of 10 years. I am supposed to pay the premium for 3 years. The same was informed to me by the agent and also it is mentioned in the company bond also. The sum assured is 2500000 and they have taken 500000, 90000 and 90000 in 3 years. This sum assured supposed to get at the end of 10 years or in case of death the nominee is supposed to get which ever is earlier. Another information which they gave me during making policy that, if the fund performs well, the highest NAV will be locked, which ever is the highest will be paid to me. But after paying for 3 years premium, there was no communication with me neither from company not from Agent. But now I called to company find out, how this fund is performing as the sensex is doing well since last few months. After 6 and half years, they responded from call centre saying that as this fund is not performing well, company has taken the decision and terminated policy before maturity period. They have dispatched an amount of 21000 All this has been done without informing me. What should I do now. Kindly help me.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
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                                      awasthi59
                                      from Rampur, Himachal Pradesh
                                      May 12, 2014
                                      Resolved
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                                      Resolved

                                      sir, Your agent net ambit had approached me on your behalf regarding life insurance policy . I showed interest in one time policy cover and invested Rs 35000/ they also insured me that the policy cover will be issued as per your interest.but when i got the policy cover two policies nos C[protected] and C[protected] issued instead of one with half yearly mode of premium.Ihave contacted your customer care so many times to correct this type of mistake and one time policy suitable to me or refund my amount but no body bothers. Net Ambit brokers india ltd Mr Saurabh Shukla contacted me so many times for this life insurance he also ran away after cheating me may be hundrerds. Now I have approached through this complaint box to solve this issue action against the net ambit specially against mr saurbh shukla Sr Manager be taken fior such type of harrashment to me. kindle take action at earliest
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      Tata AIA Life customer support has been notified about the posted complaint.
                                      Dear Sir/Madam

                                      This is with reference to your complaint registered below

                                      We have note your concerns we shall get back to you shortly.

                                      We thank you for your patience and understanding in this regard.

                                      Yours sincerely,


                                      Tata AIA Life Insurance Company ltd
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                                        Afsha Anjum
                                        from Mumbai, Maharashtra
                                        Feb 18, 2014
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                                        Address: New Delhi, Delhi

                                        Hi I Shamsunnisha, r/o G 139/S-2 3rd Floor DilshadColony Delhi 96 have taken a policy (Policy No. U[protected] dated 6/8/2010 andpaid first premium amount of 20000/-. For 2years we haven't received anycorrespondence from your side and when we get in touch with your executives in2012Dec. as per them our policy due amount was lowered thus we waited for thetenure of 3yrs to get over and now when we have send you cancellation requestfor the same we have received a cheque of amount 1500/- only, we completelyunderstand that we are not eligible for the full policy amount but atleast weare authorized to get the initial amount deposited from our end(20, 000/-).Thenin response to our complaint dated 18/08/2013 we have received your acknowledgement which stated that youwill revert in 10 working days but till date we haven't received any furthercommunication in this regard from your side. I would request you to kindly lookinto the matter on urgent basis. When we contacted by Mr. Arshad sittingin United Bank Of India Dilshad Colony(from where the policy was done) he failed to provideany solution for the problem).
                                        Dear Customer,

                                        Your complaint pertains to Tata AIA Life Insurance Co. Ltd. For further assistance we request you to mail the same at life.[protected]@tataaig.com.

                                        Thanks and Regards,
                                        Team Tata-Aig.
                                        Dear Sir/Madam

                                        We, at Tata AIA Life Insurance, would like to thank you for sparing your valuable time and effort for the feedback.

                                        With regards to your concern we wish to inform you that we were in receipt of your complaint letter on September 18, 2013.Accordingly the same was reviewed and our communication dated September 23, 2013 has been sent to your mailing address. We understand you are not in receipt of the same .We regret the inconvenience caused to you in this regard

                                        We have redespatch the letter as on February 20, 2014 your mailing address

                                        In case of any further queries/clarifications, please feel free to contact us on our toll free number[protected] or email as at life.[protected]@tataaia.com

                                        We thank you for your patience and understanding in this regard.

                                        Yours sincerely,

                                        Arvind Barke– Customer Services
                                        Tata AIA Life Insurance Company
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