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Tata AIA Life Complaints & Reviews

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Updated: Jul 1, 2025
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Tata AIA Life reviews & complaints page 3

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P
paragvshah001
Dec 21, 2022
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This is regarding ULIP (Case ID:[protected] refund process is going on since early November 2022!

I need to express many disappointments! I provided all requested documents multiple times, everytime, some new demand comes via email. Customer support phone staff says, you have provided all the documents and every thing looks fine but they cannot reply & confirm via email. Customer support who replies to emails and do not write name and ask something same or new document every time! This is unprofessional & unpleasant behaviour. Please be kind. Pls help to get refund in a timely manner. I need the funds for personal use urgently.

I had submitted below documents for Policy No. U[protected]:

Photograph (Policyholder)
Scan copy of duly filled & signed surrender form (Attached)
For NEFT details - copy of personalised cheque with signature as per policy document/ Photocopy of Bank Passbook (not more than one month old).
Copy of Address proof of policyholder
Copy Identity proof1 of policyholder
PAN and Adhaar phoro
Non-Resident Indian Customers
NRI Declaration & FATCA Form (Applicable only for NRI Customers)
NRI - Form 10F (in case of tax benefit under DTAA, to avoid double taxation)

Many thanks.
Tata AIA Life customer support has been notified about the posted complaint.
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    salmann1609
    Nov 17, 2022
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    To,
    The Concern Team.

    This is in regards to my Policy enrollment under Param Rakshak (# U[protected]. To begin with, please note that I have enrolled mysel[censored]nder this policy almost a month back. I have already completed all my documentation & payments processes herewith as guided & mentioned by TATA terms. However in spite of completing the process & following up on the same since then I have not been treated well and neither there's any response from TATA customer care people or relevant team.

    I have drafted 100's of emails & called on your customer care number for help even visited a local agency outlet yet no resolution has been provided to me till date. I was in contact with Mr. Swapnil (Policy executive) later Mr. Anurag Negi (who has introduced himself as Supervisor) both have asked me for further documents & payment acknowledgment which was provided by me 10 times on email as your online E-documents link didn't work out for me.

    I have been chasing TATA AIA for a month now. My account is already debited on 22nd of Oct and I haven't received any acknowledgement on my policy as reference for me.

    I didn't knew availing a single policy from TATA AIA can be so difficult, this is a pain now I write to you people every single day and I call on[protected] this number on daily basis but there's no response from your team, wherein this was number from which Mr. Swapnil is to call me for policy pitching and now he's bother less.

    I am really frustrated now, I can't spend my time chasing your team every day. It's my humble request to you people kindly give me a solution here or refund my full amount ASAP. I'm done with this tortured. TATA is running with such dumb & irresponsible staff it's horrifying. Even a small tiny firm has good attentive customer care people but TATA is lacking here to a great extent.

    I really don't know whether you guys are gonna grant me a solution or not, your customer care agent gave me this email ID to put my grievance and said I'll get a reply from here. God knows how seriously you people handle escalation/ grievance.

    I have forwarded all my documents & required details on [protected]@tataaia.com email ID since 20th of October 2022 now. Kindly check and revert back here.

    Name: SALMAN SALAUDDIN NAKADE
    My register number is (India) [protected] (Kuwait) +[protected]
    My registered email ID is [protected]@gmail.com
    My policy details is Param Rakshak U[protected]
    Payment made is NFT/FDRLM[protected]
    Payment date 22/10/2022
    TATA AIA LIFE INSURANCE. INR 95845/-

    I LOOK FORWARD TO YOUR RESPONSE WITH REGARDS TO THIS COMPLAINT.
    Tata AIA Life customer support has been notified about the posted complaint.
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      S
      salmann1609
      Nov 17, 2022
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      Address: [email protected]

      To,
      The Concern Team.

      This is in regards to my Policy enrollment under Param Rakshak (# U[protected]. To begin with, please note that I have enrolled mysel[censored]nder this policy almost a month back. I have already completed all my documentation & payments processes herewith as guided & mentioned by TATA terms. However in spite of completing the process & following up on the same since then I have not been treated well and neither there's any response from TATA customer care people or relevant team.

      I have drafted 100's of emails & called on your customer care number for help even visited a local agency outlet yet no resolution has been provided to me till date. I was in contact with Mr. Swapnil (Policy executive) later Mr. Anurag Negi (who has introduced himself as Supervisor) both have asked me for further documents & payment acknowledgment which was provided by me 10 times on email as your online E-documents link didn't work out for me.

      I have been chasing TATA AIA for a month now. My account is already debited on 22nd of Oct and I haven't received any acknowledgement on my policy as reference for me.

      I didn't knew availing a single policy from TATA AIA can be so difficult, this is a pain now I write to you people every single day and I call on[protected] this number on daily basis but there's no response from your team, wherein this was number from which Mr. Swapnil is to call me for policy pitching and now he's bother less.

      I am really frustrated now, I can't spend my time chasing your team every day. It's my humble request to you people kindly give me a solution here or refund my full amount ASAP. I'm done with this tortured. TATA is running with such dumb & irresponsible staff it's horrifying. Even a small tiny firm has good attentive customer care people but TATA is lacking here to a great extent.

      I really don't know whether you guys are gonna grant me a solution or not, your customer care agent gave me this email ID to put my grievance and said I'll get a reply from here. God knows how seriously you people handle escalation/ grievance.

      I have forwarded all my documents & required details on [protected]@tataaia.com email ID since 20th of October 2022 now. Kindly check and revert back here.

      My register number is (India) [protected] (Kuwait) +[protected]
      My registered email ID is [protected]@gmail.com
      My policy details is Param Rakshak U[protected]
      Payment made is NFT/FDRLM[protected]
      Payment date 22/10/2022
      TATA AIA LIFE INSURANCE. INR 95845/-

      I LOOK FORWARD TO YOUR RESPONSE WITH REGARDS TO THIS COMPLAINT.
      Tata AIA Life customer support has been notified about the posted complaint.
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        C
        Charu Mahajan
        from Warangal, Telangana
        Oct 14, 2022
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        This is regarding cheating and false promises made on my TATA AIA policy.

        I am holding a policy with TATAAIA policy number C[protected].

        I must bring to your notice the following points.

        Agent told me that I will get a return of minimum Rs 30000 every year after the first year. I was somehow convinced in buying the policy. This was later on told as a false promise by one of his seniors to me when it was time for that.
        It's a big document which normally no one who is insured reads it. Every person depends on the visiting executives' details only. However I had read it after the free look period only where I found the discrepancies. On talking to their executive again he had assured me of what he had told me. On talking to some of his seniors I was told that whatever is written will be followed. I was promised Rs 30000 every year from the next policy year which had later turned out to be a false promise. Also I was not told that the policy term is for 21 years which was never my requirement.
        On call Tataaia agent asked me to show proof of conversation. So my question to them is: If you are a customer, while buying the policy from a brand, will you record the conversation? Will you take the signature for proof of what the brand agent says? I never expected & never experienced such a condition.
        Tata AIA must teach their agents to speak the truth. For the sake of getting commission, they're playing with the money of customers.
        I got many calls on this matter from 10-15 different customer care executives from TATAAIA & but the best part was that all were just role play to understand the situation instead of accepting their fault and later on turn back with no response.
        Due to all of the above I am feeling cheated.

        I had made a request to return my money which I had invested on this policy but my request is not taken care .

        None of your customer agents reply me why a customer want to cancel policy after one year. offcourse she must be awaiting her premium after after one year which was told by the agent.
        Tata AIA Life customer support has been notified about the posted complaint.
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          ibarik
          Sep 7, 2022
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          False information about policies, fooled me to buy when I got the policy kit. I was shocked to see wrong information now when I cancelled they are creating nuisance in refunding my money with some or other excuse. Complete mental harassment. I would never recommend anyone to buy anything from Tata aia. I have mailed more than 10 mails to help me but no one bothered to call me back. Policy bazaar is blaming Tata aia and Tata is blaming policy and I am the one who is suffering. Rubbish and biggest fraud. People who want to suffer May purchase Tata aia policy from policy bazaar because both firms are pathetic. They only want to extract money and once that’s done they ignore.
          Tata AIA Life customer support has been notified about the posted complaint.
          Hi there, we regret the inconvenience caused. Kindly share your contact & policy details with us. We'll get in touch with you.
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            C
            Chetan Ganigi
            from New Delhi, Delhi
            Sep 4, 2022
            Resolved
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            Resolved

            Deactivation of code
            Dear team
            𝙸 𝚐𝚘𝚝 𝚗𝚎𝚠 𝚓𝚘𝚋 𝚒𝚗 𝚒𝚗𝚜𝚞𝚛𝚊𝚗𝚌𝚎 𝚒𝚗𝚍𝚞𝚜𝚝𝚛𝚢. 𝚋𝚞𝚝 𝚍𝚞𝚎 𝚝𝚘 𝚖𝚢 𝚒𝚛𝚍𝚊 𝚕𝚒𝚌𝚎𝚗𝚌𝚎 𝚒 𝚊𝚖 𝚗𝚘𝚝 𝚊𝚋𝚕𝚎 𝚝𝚘 𝚓𝚘𝚒𝚗 𝚖𝚢 𝚗𝚎𝚠 𝚘𝚛𝚐𝚊𝚗𝚒𝚣𝚊𝚝𝚒𝚘𝚗. 𝚖𝚢 𝚊𝚐𝚎𝚗𝚌𝚢 𝚍𝚎𝚝𝚊𝚒𝚕𝚜 𝚊𝚛𝚎 𝚊𝚜 𝚞𝚗𝚍𝚎𝚛. 𝚜𝚘 𝚙𝚕𝚎𝚊𝚜𝚎 𝚛𝚎𝚖𝚘𝚟𝚎 𝚖𝚢 𝚊𝚐𝚎𝚗𝚌𝚢 𝚍𝚎𝚝𝚊𝚒𝚕𝚜 𝚏𝚛𝚘𝚖 𝚙𝚘𝚛𝚝𝚊𝚕. 𝚖𝚢 𝚌𝚘𝚖𝚙𝚊𝚗𝚢 𝚠𝚊𝚗𝚝𝚜 𝚝𝚑𝚎 𝚜𝚝𝚊𝚝𝚞𝚜 𝚘𝚏 𝚌𝚊𝚗𝚌𝚕𝚎 𝚘𝚗 𝚒𝚛𝚍𝚊 𝚙𝚘𝚛𝚝𝚊𝚕 𝚜𝚘 𝚙𝚕𝚎𝚊𝚜𝚎 𝚍𝚘 𝚗𝚎𝚎𝚍 𝚏𝚞𝚕𝚕 𝚏𝚘𝚛 𝚖𝚎. 𝚖𝚢 𝚙𝚎𝚛𝚜𝚘𝚗𝚊𝚕 𝚌𝚘𝚗𝚝𝚊𝚌𝚝 𝚍𝚎𝚝𝚊𝚒𝚕𝚜 𝚊𝚛𝚎 𝚊𝚜 𝚞𝚗𝚍𝚎𝚛.

            𝙽𝚊𝚖𝚎- Chetan Ganigi
            𝙲𝚘𝚗𝚝𝚊𝚌𝚝 𝚗𝚞𝚖𝚋𝚎𝚛 - [protected]
            𝙴𝚖𝚊𝚒𝚕- [protected]@gmail.com
            𝙿𝙰𝙽 - AOYPG2794M
            Agency name - TATA AIA
            𝙰𝚐𝚎𝚗𝚌𝚢 𝙲𝚘d𝚎 - AIL5429257

            𝚔𝚒𝚗𝚍𝚕𝚢 𝚛𝚎𝚖𝚘𝚟𝚎 𝚖𝚢 𝚊𝚐𝚎𝚗𝚝 𝚌𝚘𝚍𝚎 𝚊𝚗𝚍 𝚙𝚊𝚗 𝚗𝚞𝚖𝚋𝚎𝚛 𝚏𝚛𝚘𝚖 𝚒𝚛𝚍𝚊 𝚙𝚘𝚛𝚝𝚊𝚕 𝚞𝚛𝚐𝚎𝚗𝚝𝚕𝚢
            Oct 18, 2022
            Complaint marked as Resolved 
            Tata AIA Life customer support has been notified about the posted complaint.
            Verified Support
            Sep 14, 2022
            Tata AIA Life Customer Care's response
            Hi, we have made a note of your details and shared it with the concerned team. They will get in touch with you. Thank you.
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              S
              Shahanas. S
              Aug 31, 2022
              Resolved
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              Resolved

              Call regarding agent claimed amount

              Respected Sir
              I had a policy C[protected] which got matured and I received the amount.Yesterday I received call claiming that it's from TATA AIA company and Manger of the company Mr.Rahul Guptha mob.No[protected] and informed me that my agent claimed money using one of my document which i didnt receive yet, it will go to her account today before releasing the cheque he contacted me and he guided me to do an online submission. He said...
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              Dp1974
              from Hardoi, Uttar Pradesh
              Jul 27, 2022
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              Address: 76, Nai basti, Nai basti Railway ganj

              Policy no C[protected] January 2022 se active hai but aaj 7monrh ho gaya Policy bond ki soft copy receive nahi huyee
              Tata AIA Life customer support has been notified about the posted complaint.
              Hi there, requesting you to share your contact/policy details. Alternatively, you may call on [protected] or email us at [protected]@tataaia.com for further assistance. Thank you.
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                A
                AlbinDommy
                Jul 21, 2022
                Resolved
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                Resolved

                I had took a tata life insurance policy back in 2010 and closed it in 2015. yesterday i got a call from aia life insurance saying they have new guidelines provided by the government saying i have 1lakh amount remaining that will tranferred to the agent and he(Ashish Saxna: [protected]) gave me all the details of the policy number, saying something about agent code and removing agent from the policy else he will get the money, then he gave me complaint number and i will receive call from gbic, then after 10min i smelled something fishy and asked for the guidelines said he will sent it to my whatsapp, Since then he havent picked my number.
                Think i missed a bullet.
                How did they got all the details of my policy number, isnt that a security breach
                Sep 9, 2022
                Complaint marked as Resolved 
                Tata AIA Life customer support has been notified about the posted complaint.
                Verified Support
                Aug 04, 2022
                Tata AIA Life Customer Care's response
                Hi AlbinDommy, requesting you to share your contact/policy details. Alternatively, you may call on [protected] or email us at [protected]@tataaia.com for further assistance. Thank you.
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                  shrivi64
                  from Chennai, Tamil Nadu
                  Jul 15, 2022
                  Resolved
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                  Resolved

                  Address: 1501 tower II, 174 sathyadev avenue, MRC Nagar, Chennai 600028

                  I had applied for Term insurance with TATAAIA, since its a reputed company. My blood test was clear, and my treadmill also was more than 90%, in effect confirming my fitness. After which suddenly i was asked to take chest X-Ray. I had taken the same at APollo spectra at alwarpet chennai. Post which i was told my Xray is clear. no finding. But to my shock and dismay, TATAAIA Regional manager called me and asked me for repeat X-Ray claiming the film showed some finding. I responded stating, that, when the Xray, that too by Apollo hospital, which reads "normal study", is the result, WHY SHOULD I BE SUBJECTED TO RADIATION AGAIN. I also told them to collect the original film and read again, since Xray films digitally read can be distorted. They are refusing the same and are insisting me to go to their registered Xray lab. This seems like SOME AGENDA ' by the Insurance company for 'loading " of premium to the client. Infact this happened to me from HDFC life, which gave an erroneous escalated, scary reading of 352 of my cholestrol. I suspect ALL THE INSURANCE COMPANIES ARE NOW GOING ALL OUT TO MAKEMONEY TO COMPENSATE THEIR LOSSES, DUE TO CLAIMS DURING COVID. I want someone to bell the cat and hence I have chosen to. I am sure lots of people are being cheated by the insurance companies to escalate premiums and make a killing.
                  Sep 8, 2022
                  Complaint marked as Resolved 
                  Tata AIA Life customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 04, 2022
                  Tata AIA Life Customer Care's response
                  Hi shrivi64, requesting you to share your contact/policy details. Alternatively, you may call on [protected] or email us at [protected]@tataaia.com for further assistance. Thank you.
                  Oct 28, 2022
                  Updated by shrivi64
                  ha ha ...look at the farce. A tata company at that
                  Dear shrivi64, we regret the inconvenience caused. Kindly share your contact & policy details with us. We'll get in touch with you.
                  u can reach me on
                  shrivi64's [Complaint's author] reply, Aug 5, 2022
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                    A
                    Amrita Ch 2022
                    from Kolkata, West Bengal
                    Jul 12, 2022
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                    Address: Tata AIA Life 2nd Floor, CIT Rd, Scheme VI-M, Kadapara, Phool Bagan, Kankurgachi, Kolkata, West Bengal 700054

                    Dear Sir,
                    This is to inform you that I was working in Tata AIA Life as Life Planner having Agent Code : 4913512. I have resigned on 11.05.2022, but inspite of repeated request, my branch Tata AIA, Kakurgachi has not issued No -Objection Letter.
                    I would request you to issue the No-Objection letter / Cessation Letter

                    Regards,
                    Amrita Chakraborty
                    PH [protected]
                    Tata AIA Life customer support has been notified about the posted complaint.
                    Dear Amrita, we regret the inconvenience caused. Kindly share your contact. We'll get in touch with you.
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                      R
                      Ravina saini
                      Jul 1, 2022
                      Resolved
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                      Resolved

                      Refund premium amount 50000/-

                      Address: 5th floor fortune height Subhash Marg c-scheme jaipur 302001

                      Last year I had a ulip plan (U[protected] from tata aia company for Rs.50000/-. This year I can't deposit the premium of the policy because of my financial condition is not good and ecs is being hit again and again in my account by tata company and I asked tata company executive Mr lalit pareek to cancel ecs on 21/06/2022 in which he gave me the mail id of [protected]@tataaia.com and said that email on this email id and ecs will be cancelled...
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                      Amalendu Kabiraj
                      Jun 28, 2022
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                      I have Recieved multiple calls which I think are fake about a bonus. They are calling to deactivate the agent code and activate client code. Then I need pay around 20 k to get my compensation of my policy .
                      Tata AIA Life customer support has been notified about the posted complaint.
                      Dear Amalendu, we would require the number on which you are receiving these calls. We will register the same under DND. Thank you.
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                        A
                        Aarti2022
                        from Hisar, Haryana
                        Jun 19, 2022
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                        Address: Hisar

                        Dear Tata AIA i have an agency code in tata AIA from past year or so but due to some circumstances i wasn't able to work and recently I got a private job due to which u am required to provide them a NOC within 20 days so that my onboarding process could complete.
                        MY PAN NO : DDJPA7153M
                        MY AGENCY CODE :[protected]
                        Mail id : [protected]@gmail.com
                        Tata AIA Life customer support has been notified about the posted complaint.
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                          Vamshi Krishna Gajjala
                          from Hyderabad, Telangana
                          Jun 3, 2022
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                          Dear team, I Joined in Tata aia life as insurance advisor and now wanted to apply for Noc from the same. My code is 4927653. Please send it to my mail id. [protected]@gmail.com
                          Tata AIA Life customer support has been notified about the posted complaint.
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                            Kedarnath Srilalan
                            May 20, 2022
                            Resolved
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                            Resolved

                            TATA AIA Not refunding GST Waiver for NRE Customer

                            I am an NRE Customer and paid my TATA AIA Insurance premium this year from my Foreign Bank + Indian NRE account. I have provided all details / transactions / NRE proof etc but TATA AIA is sending an apology mail that i am not eligible. It is very shame from TATA AIA to behave like this inspite of submitting many supporting documents to prove that am an NRE customer and paid my Premium using Foreign Banks + NRE.

                            Service Request...
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                            Aspatil77
                            from Mumbai, Maharashtra
                            May 20, 2022
                            Mar 20, 2023
                            This thread was updated on Mar 20, 2023
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                            Refund of GST Charged for premium Paid Through NRE Account

                            This has reference of policy No. C[protected].

                            TATA AIA have not refunded the GST amount of RS 4500/-, levied against premium auto deducted from my NRE account. I have provided all the necessary details to prove that I am NRI and payment is made through NRE account.

                            Date of payment of Premium- 02/03/2022
                            Amount of premium - 2, 00, 000/-
                            GST deducted - 4, 500/-

                            Honorable consumer forum...
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                            B
                            Bondgirl
                            from Goa Velha, Goa
                            May 14, 2022
                            Resolved
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                            Resolved

                            Address: Caculo mall road panjim Goa

                            This is a lady from Goa complaining about The regional officer for Goa state recently posted to Goa Mr Jaywant Madan Pawar from pune
                            Mr Jaywant fooling cheating girls creating profile on matrimonial sites saying divorced and longing for marriage
                            Innocent girls getting abused SEXually losing hard earned money, he is misusing their trust giving them alcohol mixed with the water and I'm the one of them
                            I humbly request to the higher authorities for an immediate action nd to bring justice to all those girls Terminating the ###
                            I'm adding his photographs thinking I may atleast save other girls
                            Jun 22, 2022
                            Complaint marked as Resolved 
                            Tata AIA Life customer support has been notified about the posted complaint.
                            Verified Support
                            May 18, 2022
                            Tata AIA Life Customer Care's response
                            Hi there, we have responded to your earlier post on Facebook. Requesting you to refer to it. Thank you.
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                              Rajeesh Kp
                              from Badagara, Kerala
                              Apr 28, 2022
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                              Address: Palakkad

                              Respected sir,

                              My name Rajeesh KP i have joined tata aia life insurance company limited as an agent 1 years back. I haven't doing any business for that company. So please remove my agency code from pan look up portal

                              Applicant Name : Rajeesh KP
                              Father name : Pushkaran
                              Date of birth 17/09/1983
                              Certificate no -
                              Type individual
                              Business information
                              Insurer name tata aia life insurance company ltd
                              Agency code:
                              Category lifeAIL4969665

                              Kindly delete my pan number in irda portal. Thank you.

                              With regards

                              Rajeesh KP
                              Tata AIA Life customer support has been notified about the posted complaint.
                              Hi Rajeesh, we have made a note of your details and shared them with the concerned team. They will get in touch with you. Thank you.
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                                Arun Prasad G
                                from Chennai, Tamil Nadu
                                Apr 17, 2022
                                Resolved
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                                Resolved

                                Non Refund of Rider Premiums

                                I have a TATA AIA Life Insurance Policy and during the FLP, I requested for cancellation of the Rider. Here are some basic notes.

                                a) Date of Policy Commencement : June 15, 2020
                                b) Free Look Period : 30 Days, as Policy was sourced thru Electronic/Distance marketing mode via Policy Bazzar, in Online Mode, and I have never met any tata aia executive
                                in person ever. Please look at the attachment where it says, "Distance...
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