Tikona — Avoid this company at all costs

Address:Bangalore, Karnataka

I was Tikona Subscriber ID([protected]). I have raised a request on 6-Jan-2014 that I want to disconnect but they have called me on 16-Jan-2014 and disconnected my connection. After that I just want to continue this connection so I called customer care They have told first you have to pay the due bill and then it will be activate but no one called me I paid due amount and start using the service from 20-Jan-2014 to 23-Jan-2014, And I got a mail for full and Final settlement bill on 24-Jan-2014 one person came from tikona office and collected my device. Just after 10 days 4-Feb-2014 I got a message you were not using tikona connection is there any problem then I called customer care device is not with me how I will use connection they told your account is still activated. For disconnection they told again you have to raise request.And you don't have to pay bill tine period which you have not used connection. But again I got mail of full and Final settlement 24 Feb 2014 of 1013Rs. I have send all the document to them which I got at the time when they have taken device.
On 13-Mar-2014 one advocate called and he told we are going to file complaint against you otherwise you pay the bill and let me now the transaction Id . So I will not file complaint. I paid the bill but still not satisfied with this discussion so taking this step and raising complaint .
+1 photos
Was this information helpful?
No (0)
Yes (0)
Tikona Digital Networks customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Shailendra

Greetings from Tikona.

Please be assured that your concern listed Mar 23, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Tikona person is telling they are not going to refund my money. If I will not continue there connection.
Dear Mr. Gupta,

Greetings from Tikona.

With regards to our conversation on March 25, 2014, we confirm that your Tikona service account has been terminated.

We also confirm the CPE recovery and full and final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
Tikona Care Person called and they said We will send you they are going to send us cheque and it will come to me within 45 days.

Till now I have not received any cheque. Just want to now the status.
Tikona Care Person called and they said they are going to send us cheque and it will come to me within 45 days.

Till now I have not received any cheque. Just want to now the status.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tikona Digital Networks
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    5783
    Pending
    994
    Resolved
    3611
    Tikona Digital Networks Phone
    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
    View all Tikona Digital Networks contact information