Tikona — Broadband services

Address:Ahmedabad, Gujarat, 382345

I called up the executive on 12th of May that we have shifted our premises. He said, I'll do the shifting today. Nobody came. I gave him another call on 13th. He said, register a request and give me the request number, I'll ask somebody to do the shifting. I did that right away. Nobody showed up on that day either. I gave several calls, but no response. When I gave him a call on 15th Morning, again no response. I called him later, again no response. I registered a complaint on customer care, the guy on the call informed me that my shifting will be done before 12 o'clock in the noon for sure. Nobody came. I gave another call to customer care and told to cancel my connection right now. He said, give me one more chance, and he will arrange a call back within an hour. I said okay do that. This is 16th noon already and neither anybody has given me a call nor anybody has shown up to my place.
Was this information helpful?
No (0)
Yes (0)
Tikona Digital Networks customer support has been notified about the posted complaint.
Complaint comments 

Comments

Their service is really pathetic. If they shift my device, It would be a miracle for me because, it was really bad experience communicating with the customer care as well as the executive.

Tikona — CHNAGE of plan

I need to change my plan

Tikona — Internet services

Since back 6 days my internet network connection has slow down. Due to this I am not getting proper internet services .
Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY1832 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards
Tikona Care
Dear Abhishek,

This is a gentle reminder to follow-up on your concern listed on May 17, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMY1845 in the subject line.

Regards,
Tikona Care
Dear Abhishek,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

Browsing speed

I have taken tikona network plan to use their network. Plan is of 2Mbps for Rs 500/month .But i am provided by below 200 kbps(less than 0.2 Mbps )speed in last of every month. I complaint about the problem but problem is not solved.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tikona Digital Networks
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    5783
    Pending
    994
    Resolved
    3611
    Tikona Digital Networks Phone
    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
    View all Tikona Digital Networks contact information