[Resolved]  Tikona — no service provided after my regular complaints about the slow internet connection

Address:

New Delhi, Delhi

This is to let you know about the current situation of your tikona service support team. I am using the tikona connection from last two years with id#[protected]. On 16th of March i registered a complaint on [protected] that my internet is not working properly. The connection was very slow. No action was taken till 23rd March 2014. On 23rd March one engineer came at my place and changed the wire port(connected at roof) and went. But on very next day i found the same problem with my connection. So i called again on [protected]. There was one person who introduced himself as Supervisor named Sampat told me that he will send an engineer to resolve this issue as the problem is with the device which is connected at my roof. But nobody came at my place till today. I called again and someone who also called himself as supervisor named Prathmesh told me the same story but no resolution provided. I am very disappointed with the type of service your team is providing to their customer. Due to this now i am thinking to disconnect the service. If this will not resolve soon i will definitely need to think about it. I am writing this mail to you in hope that if you can do something about it so that no one will face so much of inconvenience due to your team negligence.