[Resolved] Tikona — poor after sales service

kur92mar

from Surat, Gujarat

Address:	Mumbai City, Maharashtra, 400097
Website:	www.tikona.in

Dear all,
First of all i would like to say don't renew your tikona plan because
1) you will not get after sales service.

2) you might have experience customer care number which is always on automatic mode.
If you are lucky your call will be transferred to customer care.

3) internet speed - out of 7 days in week, 5 days u get speed at snell lever. Below average speed.

4) the device they installed like tikona machine, wire, adopter all are worst quality.

5) lasty when you call customer care, they always try to say your problem will be solved in 24hrs but regret to say 24hrs never completes, it might runs in to 48hrs, 96 hrs and my experienced is 6 days. But still they have not solved problem.

I dont know why tikona looting common man. They only want money.
Due to above tikona is losing market share in internet service in all major cities.

If tikona care is reading this message and they are normal. Then visit my username [protected] and call me back.

Was this information helpful?

No (0)

Yes (0)

Oct 27, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Sep 14, 2017

Updated by kur92mar tikona care are not bother about customers. they are interested in money only.

Verified Support

Sep 15, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Sonigara,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care.

Verified Support

Sep 25, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Sonigara,

Greetings from Tikona.

Kindly note, the technical issue reported by you has been successfully resolved.

Currently you are able to access uninterrupted services and no issue is observed in the backend.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.

Related Tikona Digital Networks reviews

View all 5782 Tikona Digital Networks Reviews

Comments

aj215

from Surat, Gujarat

Hello every one updating status...

TODAY I RECEIVED CALL FROM CUSTOMER CARE AND SORRY TO SAY... THEY HAVE INFORMED ME TO WAIT FOR 1 MONTH FOR GETTING BETTER SPEED FOR INTERNET.

First they gave 24 hrs, than 48hrs, 76 hrs, 96 hrs than again 24 hrs, 48 hrs and now 1 FULL MONTH

I WILL SHARE CORDING IF ANYBODY WANTS..

PLEASE DONT RENEW OR BUY TIKONA PLAN..AS THEY ARE JUST HARASSING COMMON PEOPLE .

SHAMELESS CUSTOMER CARE AND TIKONA..

I HOPE HEAD OF TIKONA READING THIS MESSAGE AND REPLY ME..

aj215

from Surat, Gujarat

NOTE USER ID -[protected]..

Shameless Tikona care call me if you have little shame as human being.

aj215

from Surat, Gujarat

hello every one ... as per above tikona care has informed me to wait for 1month..and after 30 minutes i received message from tikona as your problem is resolved.. screen shot attached for your reference.

see how they are insulting of themselves. please see mesage
once again shameless tikona.

aj215

from Surat, Gujarat

hello everyone
one more update

Tikona care might have read above message and called me again...

they informed me the malad east ridhhi siddhi building tower machine needs to replaced with new one and for this one full month required.

When i asked what is the status of new machine..they replied they are searching in the market.

Tikona care i just want to understand you dont have INVENTORY OF MACHINE in your godown.

how fool they are making to customer one can understand from the above..

Dear All customer ...whether you wait till 1 month without internet connection just asked yourself you will get reply about SHAMELESS TIKONA.