Tikona Digital Networks Complaints & Reviews

Hello,

I am vishal jaiswal tikona consumer id: [protected], got the connection in the month of aug. But within first 15 days of service i submitted atleast 40-50 complaints regarding the issue in connectivity. I even had 5 engineer visits whom has confirmed my location is not feasible. It is 700 mtrs away from the access point whereas max distance (On paper) is 450mtrs and max suggested distance is 300 mtrs from the access...

Date: april 2017 to till now

Account no: [protected]

Status: disconnected, but not yet resolved.

We were using tikona internet service for the period of 8 months from august-2016 to april-2017.

Due to bad network connection and improper customer service, we could not use internet from around january. So, we procured two other internet connections for our organization.
br...

Tikona is the worst service provider and biggest cheats and thieves.
My brother got us an pre paid net package from them, their services were horrible still we put up with them for about a year, there was no internet because of their own personal probs from their side, thus one of the senior person was kind enuff to give us extra internet for about 4, 5 days extra to compensate. But due to the continous prob frm their side we decided...

I have terminated tikon service because o[censored]nsatisfactory service. Now i received a email explaining:
“in case of service discontinuation, the subscriber shall compulsorily return all the modems in working condition.in the event of subscriber not being able to deliver the modem to the company, for reasons attributable to their action/account, the modems would be assumed to be permanently undeliverable to any person including the...

I have sent multiple email to resolve the billing issue but no one is responding on email back with proff:

Mail history attached below :

N thu, oct 12, 2017 at 2:19 pm, meshram fly wrote:

to tikona

respond with proff & email response
at the earliest

there is no response till date on email to my queries

swappnil

br...

I have requested tikona to disconnect the service, but so far no positive response i got from them. Whenever i try to call and explain they will drop my call. Thereafter even after an hour of effort, they are not picking my call.
Today i got a email that i didn't attend their call for giving me update on my request. Every day i am geting calls and messages to pay their bill. I am tired of hearing this so i didnt attend. I think now...

We have requested to disconnect broadband of no [protected] which is we are using since last 2 yrs. And now we are requesting them to disconnect due to issues arise in between i. E. Connection issue.in spite of low uses heavy charges loading.
For disconnect we first emailed them on 03.10.2017 before billing cycle starts. And thereafter many reminders but till date they didn't send anybody to remove their instruments instead they are...

Dear
We are requested to tikona for disconnect broadband of no - [protected] which is we are using since 2 year in baroda gujarat in my name kailash peswani and now we are requesting them to disconnect due shifting in other city.

For disconnect we emailed them last three weeks before but still they didnt send anybody to remove their instruments.

Everytime they are sending email that they are working on...

I was a customer of tikona from dec-2016 to april-2017 in noida.

Then i relocated to a sector in noida itself where tikona broadband service is not yet available. I called tikona customer care to discontinue my broadband account as i was relocating. But you people did not stop the services and kept on charging me for next three months. I was unaware about it as i have not receive any call or email from tikona regading my bill...

Dear tikona services, (Tikona wi-bro uid [protected])
Don't know whats wrong with your services, but troubling us from 21, jan 2017 on this date i have subscribed to 3 months plan with 1840 amount paid. Exactly after one month last week of feb 2017 we stopped receiving internet, i called and informed to customer care people lot any times, no response from those people.
I have mailed them on 2 march 2017. They informed as your...

I raised my request to close the connection before my billing period starts, they couldn't close the connection before billing started.
And now, for their shortcoming, the bill got generated and they are asking me to pay the bill.
My billing starts at 7th each month. I raised the request to close my connection on 6th. They got it closed by 10th and generated a bill of 125 rupees. Which they are asking me to pay constantly.br...

Dear
We are complaining from last 2 weeks but still tikona not bothering to send technical person for disconnect their broadband service.
We are really tired with them
Really poor customer care service
Bed experience with tikona broadband
Time of installation they give big promises
And the time of disconnect and collect their instruments its really big problem

Please all useres of...

I have installed tikona net. I have paid rs.1890 for 3 months, from last 16 days my net is not working,
My lan cable wire has been damaged i have already mentioned this with tikona customer care. I did not get
Any solution from tikona, every time tikona customer care picking my phone and making false promises.
Tikona engineer not picking up my phone,
I have also complaint against tikona internet at department...

While taking the connection a simple call or msg is enough but if we want to disconnect the connection they will not disconnect and they will make the customer to pay 2 - 3 months bill excess with out usage by quoting (We entered into the next billing cycle) inspite of many calls to tikona customer service and opted for disconnection they have not done the same.

Reason for disconnection: ispite of many complaints the facing...

Dear tikona,

I avinash shetty, using tikona connection under id no[protected].

Request to cancel my connection with immediate effect. Failure to disconnect the payment will not be done.

Please do not call me to resolve your pathetic network.

Your email i'd [protected]@tikona.in is not working, kindly rectify it first
Regards

Avinash shetty

[protected]...

I had purchased a new connection on 21st september and on installation everything was working fine. Last just in 3-4 days, i used to get connectivity issue and when i called them, they were very rude and said that i don't see any issue. If you don't like then we will disconnect your service and i asked them to disconnect and they said that it will take 7 working days for disconnection and i will be charged for the usage till then so i agreed.br...

Dear
We dont want to continue with tikona broadband
Id is [protected]
And for disconnect we sent email to them and called
And instead they send some technical perosn to disconnect they are calling everyday and they are forcing to continue
Receiving calls of them every hour
Can consumer complaints help me on that
Because its almost 7 days i am complaining here but still not solve issue.br...

Tikona did not rectify their technical issues, consumer (Me) has to pay even when not receiving proper service and when i denied to pay, tikona regularly harrases by sends messages for due bill even after disconnection.

Previously (Nearly 6 months back i. E.in march/april) very regular technical issues has cost me in delayed online studies, frequent calling charges/expenses incured in calling their "no toll free" customer care...

Hi,
I am using tikona since 8-9 months, first 3 months, it was pathetic, after that 20-25 daily calls to tikona customer care, somehow started working.
In the month of september, i called them for disconnection, but they refused, and started giving me so many options regarding bill issue and shifting & plan change, then i agreed, but now they are saying, you have to pay the bill with previous plan, which was rs.1050 (Now rs.550)....

Resp. Viewers,
I am a customer of tikona with customer id := [protected]. I am fooled by my own instinct or interpretation that tikona is a isp. But it is an internet de-addiction service provider (Idsp) company with big customer care. I am going to tell you all there services pro and cons

Pros-
1. They have internet de-addiction service (Ids) plan ranging from 1month-1year, currently i am on 1920 rs/3 months....