[Resolved]  Tikona — Wrong leavy of installation charges by tikona

Address:	Indore, Madhya Pradesh, 452005
Website:	www.tikona.in

I have subscribed for tikona broadband connection plan name bbm2m500 on 14.02.2016 and paid cash rs. 1800/- as three months advance rental + service tax to service engineer mr. Durgesh (Mob no.[protected]. The said rs. 1800/- was credited to my account on very same day on 14.02.2016.

Before installing the connection at my residence, i have been confirmed by sales person mr. Firoz (Mob no.[protected] that there will be no installation charge applicable for connection and demanded rs. 1800/-, as three months advance rental plus service tax, which i had paid to service engineer.

In last few days i am continuously receiving messages from tikona regarding outstanding bill of rs. 426.35 with a due date of 10.03.2016. I have contacted your local tikona office at indore but no satisfactory reply was given to me by any person but given me a contact no. Of mr. Sandeep goud mob no. [protected] who is immediate field manager of mr. Firoz sales person.

During my visit to your local indore tikona office i understand from some office people that during feb-2016 and onwards there is no installation charges applicable on any new connection for which advance rental rs. 1800/- is to be paid for 3 months and i also understand that according to this policy mr. Firoz has not demanded any installation charges from me other than rs. 1800/-.

Further i have talked mr. Sandeep goud many times but no concrete solution has been given by him to me but assured me that he will talk to mr. Firoz for depositing installation charges to tikona office on my behalf for clearance of outstanding amount.

Due to this non-responsible attitude of your company with its customers, its a total case of mental harassment for which i can proceed this matter to court of law and with consumer forum court for undue demand raised by your company to me.

By this email i am giving you a last chance to rectify this error / mistake which was committed by your sales person to correct my account entries immediately in your records.

Further i inform you that with payment of rs. 1800/- on 14.02.2016 there should not be any billing on me on or before 14.05.2016 i. E. After passing of three clear months. After 14.05.2016 i will pay my bills regularly as per your company policy.

I solicite your personal intervention in this matter to resolve the issue on top priority.