TVS Motor Company Customer Care
TVS Motor Company
Customer satisfaction rating: 13%
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2155
COMPLAINTS

TVS Motor Company Customer Care

TVS Motor Company

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Address
Jayalakshmi Estates 5, Floor 8, Haddows Road
Chennai
Chennai District
Tamil Nadu
India - 600006

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1100
down
364

Phone:
Phone:
+91 44 2827 2233  [Regd. Office]
up
573
down
182

Fax:
Fax:
+91 44 2825 7121  [Regd. Office]

Additional info

Factories
TVS Motor Company, Post Box No. 4, Harita, Hosur 635109
Tel: +91 43 4427 6780
Fax: +91 43 4427 6878

TVS Motor Company, Post Box No.1, Byathahalli Village, Kadakola Post, Mysore 571311
Tel: +91 82 1259 6561
Fax: +91 82 1259 6550, +91 82 1259 6553

TVS Motor Company, Village Bhatian, Bharatgarh Road, Teh. Nalagarh, Dist. Solan, Himachal Pradesh 174101

Tel: +91 17 9522 0492, +91 17 9522 0493
Fax: +91 17 9522 0496



View More Information...

Customer satisfaction rating
13%
Complaints
2155
Pending
4
Resolved
272
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TVS Motor Company Complaints & Reviews

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TVS Motor Company — company is not issuing me rc of my vehicle. [Resolved]

 Dheeraj Burman on Apr 20, 2018
I've bought a tvs star city plus bike in "october, 2017" from "shiv tvs motors, naraingarh" ditrict - ambala, state haryana.
All money is given to them from me for issuing me rc of my newly purchased vehicle.
But "cheasee number and engine number" of my bike is already punched in name of some person.
I've registered a complaint regarding to this to tvs company. But they're not giving me any satisfactory solution to my problem. Also their employees are misbehaving with me every time i'm calling them by putting my calls on hold, rejecting my calls and even talking with me in a...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

TVS Motor Company — engine overheating [Resolved]

 unvesh on Apr 19, 2018
I was purchased new bike tvs star city plus from raj tvs sanand,
Yesterday its first servicing, after servicing its engine is overheated,
When i was complaining about this all raj showroom executive not answering properly.
Firstly they says that there is mix up of carosine with petrol due to this it is over heating & knocking, when i proved that threr is no any type of mix up later they said that there is mix up of water in petrol while washing in service center & they hand over my bike to me with empty tank.
I need justification for this....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — complaint of servicing at tvs balaji, service centre shastri nagar new delhi [Resolved]

 anoopento on Apr 19, 2018
Dear sir,

In reference to subject mentioned above i wish to bring in your kind notice that your employees has done fraud in servicing of my tvs jupiter dl1s y2981 on 17.04.2018 invoice no. 567.

Despite explaining the problems, when i got the scooter back from the service station in the evening, on returning from service station after 3 km my scooty stopped on the way, then i had to rush to road side mechanic to get it start. When he opened the body then it was found that it was full of dust inside, filter was not cleared, no proper servicing was done only outer body...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — I'm complaining about their service [Resolved]

 Anrudh Dhiwan on Apr 18, 2018
Sir mere paas tvs apache 160 module hai jo m date 18 april 2018 ko tvs service center chambaghat, solan himaxhal pradesh m hai, m krwaane k lie aaya thaa service k doraan inhone bike ka spare part carborator ka ghum ho gyaaa tha jiske baad bike ne pick up lenaa band kr diyaaa aur... Ab ye ise badlne k lie bol rhe hai... Jiski cost 3000 hai vo hume payment krne k lie bol rhe hai...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — overcharged for servicing and no bill given [Resolved]

 TheArijitsinha on Apr 15, 2018
I gave my tvs apache 200 4v for servicing to solar tvs rajarajeshwari nagar (Near gopalan arch mall) on 13/4/2018. They serviced the bike and home delivered it to my residence. They did not give me the bill saying that they are under audit and will give the same later the same day. They took rs 1510, overcharging me by rs 55. I have repeatedly followed up with them, but i have neither received the bill or the refund from the service center....
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

TVS Motor Company — faulty battery on jupiter scooter [Resolved]

 shelly gandhi on Apr 15, 2018
I have serviced my jupitor scooter twice and complained about battery discharging automatically but they have not sorted my battery and just returned by charging the same but they didn't replaced it. Now when i said them to replace the same now they are saying more than a year has completed. The name of the agency is dhillion motors situated in kichha uttarakhand. Please take action for same else i have to report the same to consumer forum.. Because i faced lot of problems regarding same. Hoping for strict action against same as soon as possible...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — tvs apache 200 v4 2.0 [Resolved]

 Subhradeep Bhattacharyya on Apr 15, 2018
Dear tvs support,
Your production team is very good.
Rnd team and production team make very good bikes. But your after sale service is till waste in a market, while comparing the other bike manufacturer.
I'm just crazy about apache 200 4v 2.0 abs variant, that's a ossom mashine.
In your showroom show tvs titagar, thay don't know any info about that bike, sales person does not have proper traning how to behave with customer.
Another pert in market all appachy owner just say 1 thing 'you can buy appachy any model but don't service the bike from tvs service center,...
Complaint comments  Read comments Complaint category TVs

TVS Motor Company — unprofessional attitude by mandar tvs dealership pune [Resolved]

 Amit.tiwary on Apr 13, 2018
Despite numerous reminder, mandar tvs sales team is not bothered to sort out my paytm cashback issue. I had booked a tvs jupiter in 24th march and got the delivery very next day. However, the delivery status is still not updated by the dealer, which is unnecessary delaying the cashback of inr 2700 from paytm. I am surprised to see the lack of ownership from entire team at mandat tvs, pune. It's been more than 15 days now, they have only asked for multiple details about delivery. Rather, they should take this matter seriously and work towards fixing the issue on priority. Disappointing customer service...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — complaint of staff... tvs dynamic raja puri special worker shailaish [Resolved]

 Rustam Saifi on Apr 13, 2018
I have a tvs apache bike no dl9sbj4226, i had done my service in first week of april, and having complaint in servicing of bike... I have received a call from tvs dynamic raja puri showroom/service center and they ask me that how is my bike after servicing and i said all my complaints and they ask me to come t service center... Today i came to service center and give for complaint card to shailaish worker and they treat me very badly and using such abusing language... After that i go to mangaer... I ask him to give me a complaint register and he is not giving any complaint register and not file...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — regarding improper service of my tvs jupiter [Resolved]

 Jay Bari on Apr 12, 2018
I am facing problem in riding my bike so i have complaint in service center but they are not taking it seriously. I have called them many times and always they are giving some reason that mechanic is not there we will do it tomorrow and leave it. They are ignoring my problem. I am tired of calling them. Always they are giving some excuses.
Please take some action against them...!!

Waiting for proper response...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — overcharging by tvs dealers in chennai [Resolved]

 GV_2018 on Apr 12, 2018
This is to inform that i have booked tvs ntorq 125 (Red colour) on 12th march, 2018 and yet to get the same delivered. I have been given many false commitments to deliver the vehicle but still the delivery it to happen. Apart from that all the tvs dealers in chennai are quoting/charging around rs 2000 extra from the consumers in the name of handling and logistics charges. I tried explaining them that these charges are illegal and should not be charged. But they don't seem to accept the same saying that tvs is asking to collect these charges from the consumers. Apart from the same i am being quoted...
Complaint comments  Read comments Complaint category Car Dealers

TVS Motor Company — regarding my bike tvs apache 200v [Resolved]

 piyush tejwani on Apr 12, 2018
Hello sir,
I have a big complain regarding my bike before 3 month i had purchase this bike apache 200v but now the condition of this bike was worst the chain of this bike is very bad i am suffering from 4 month there is no suppourt and service from the company now finally i thought to sell this bike with in 10 days finally and i wont buy any of the tvs bike in my future and its a very big mistake of mine that i bought this bike many many thanks to you sir to gave this type of customer services and suppourt.

Thanks
Rg piyush tejwani...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — tvs jupiter model scooter of year 2014

 Savita dumbre on Apr 11, 2018
The guard system of scooter year 2014
Need modification
The guard put & setting up in fiber body
In lower foundation that is trublishoot
The fiber body cutting issue so pls observe issue tvse company ltd & find
Out solution of this claim? Request...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — tvs/wego scooter starting problem [Resolved]

 shyamalendu56 on Apr 11, 2018
My scooter registration no. Mh12pj2492 purchased on 24june, from laxmi motors, rastha peth, pune. With in 2months developed starting problem. It does not start if engine stopped at on road traffic point. At 1st service they said problem solved, there was some loose battery, but again same problem, if stopped at traffic point, then when police gives green signal my scooter does not start, then had to kick and starts. So at 2nd service - told to the service centre-they said, now solved, earthing problem, but again told them 3rd service, again said, no problem, it is solved. But to my utter surprise,...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — tvs-red ntorq | not delivered [Resolved]

 Rolson D'souza on Apr 11, 2018
Indian motors tvs _ madiwala - bangalore. I booked and done complete payment on 7th of march, on the promise of delivering the product on 23rd of march. It was confirmed till 21st march, on 22nd i was informed tvs has not delivered the products, however i was reassured i will be delivered the product by 28th, 30th march, 7th april, 9th april and 11th april. Even today the product is not delivered. I also asked the showroom team to given me in writing when the product will be delivered, but they ignored my request and promised it will be delivered 100% by 11th april....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — purchase of tvs vehicle from ramkay agencies- false promise of cashback through paytm [Resolved]

 girilogu on Apr 10, 2018
I am a regular customer of TVS motor company... I bought TVS STAR city plus (TN09 CJ9262) last year and recently i bought TVS XL 100 COMFORT on 10/02/2018 at RAMKAY Agencies, Velachery Main Road, Chennai-32. In the second purchase, i have been misguided by one of the sales woman Ms.Yamuna and gave me some false information regarding purchase through Paytm. I have been compelled to pay through paytm and as i have no paytm account, i have been asked to open an account and paid the amount. I have been informed that i will get Rs.2500/- cash back from paytm but i surprised the message from paytm that...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — pathetic service embarrassing [Resolved]

 Abhishake bhatt on Apr 10, 2018
Dear team

I visited to shukla tvs for service it was my first service my handle was so tight it’s not working fine it was sliding at one side

I was trying to explain this to the service person while he was doing the service formalities like mobile change and all that mean while a person came and asked me to leave the place

He said tvs don’t allow customer to enter in the service area we can not tell the problems to mechanics

Is the service area an examination hall that we can not stand there and ask for repairing

Same...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

TVS Motor Company — swagath tvs santosh nagar hyd, services not providing mentioning mechanics are not available twice now! [Resolved]

 Abuzarr on Apr 10, 2018
Complaint about:-swagath tvs dealer at santosh nagar hyderabad
Dealer contact no:-swagath tvs showroom[protected]
Date of visited by me:-31st march 2018 & 10th april 2018 morning around 11:00am
Complaint details:-
I visited on the above days but service centre guys denied to take my bike for servicing first visit they said its a year closing we have many two wheelers yet to be completed, second visit they said mechanics are not available come later i said i am an employee m taking an off just for getting my bike should serviced within the time because its a 4th free...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — poor service made jupiter scooter useless [Resolved]

 gillm on Apr 9, 2018
I have bought jupiter from ludhiana laxmi motors and shifted now in mohali. I got it's first service from manchanda tvs phase 5 mohali, after service. It's started miss the pickup and making disturbing sound. It's average got down to 15kmpl, the service executives/mechanics are also not taking this problem seriously. I went there 3 times for same problem. The worst service, and vehicle i ever purchased.

I want my money back.. I am not interested to waste my money and time in petrol or at service station. If its not taken seriously then i am going to file a case on tvs company through...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motors — service and parts [Resolved]

 rahul kirve on Apr 9, 2018
Dear sir,
I have purchased apache 200 model on 19 nov 2016. On the 4th service i have complaint about the chain socket there was to loudy noise while running after the servicing the noise was low which last for only 2 days later i was facing the same issue due to serveral complains on each servicing there was no proper work done by the hem agency satara whereas the department was rasing there hand due to shortage of part due to several reasons like gst etc. Due to several complains i was getting assurance from the spare-part department that the parts will be available soon since from the...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

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