TVS Motor Company Customer Care
TVS Motor Company
Customer satisfaction rating: 14%
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2390
COMPLAINTS

TVS Motor Company Customer Care

TVS Motor Company

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Address
Jayalakshmi Estates 5, Floor 8, Haddows Road
Chennai
Chennai District
Tamil Nadu
India - 600006

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1386
down
433

Phone:
Phone:
+91 44 2827 2233  [Regd. Office]
up
750
down
225

Fax:
Fax:
+91 44 2825 7121  [Regd. Office]

Additional info

Factories
TVS Motor Company, Post Box No. 4, Harita, Hosur 635109
Tel: +91 43 4427 6780
Fax: +91 43 4427 6878

TVS Motor Company, Post Box No.1, Byathahalli Village, Kadakola Post, Mysore 571311
Tel: +91 82 1259 6561
Fax: +91 82 1259 6550, +91 82 1259 6553

TVS Motor Company, Village Bhatian, Bharatgarh Road, Teh. Nalagarh, Dist. Solan, Himachal Pradesh 174101

Tel: +91 17 9522 0492, +91 17 9522 0493
Fax: +91 17 9522 0496



View More Information...

Customer satisfaction rating
14%
Complaints
2390
Pending
0
Resolved
342
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

TVS Motor Company Complaints & Reviews

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TVS Motor Company — payment

 A1ebctv2 on Sep 15, 2018
Payment was deducted from my bank account and payment gateway shows that payment successful and order was confirm but again showing me order was not confirm so i had to call flipkart but there is no any response regarding my deducted balance total amount deducted from my account is rs.6029. On 14th september 2016.11:26 pm.
My ragisterd mob is [protected]...
Complaint comments  Read comments Complaint category Online Shopping

TVS Motor Company — tvs jupiter defective model

 Bakshic1 on Sep 15, 2018
I own a tvs jupiter. And have starting problem from the beginning bsiv. I had purchased the vechile in the month of november 2017.in the month of july the vechile stopped functioning and this had been towed to vashi agree sai wheels tvs service station.
They took 4 days to resolve the issue had finally changed the spark plug and told me that issue resolved and charged me as they said spark plug is not covered in the warranty.
Now i have realised they had done nothing as the problem reoccurred. I m unable to use my scooter. I beleive the shree sai wheelservice center at vashi nahi...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motors — we want apache rtr 160 (hyper edge) old model

 ANIL CHARY on Sep 14, 2018
Dear sir,

This is anil, from hyderabad, telangana.

Sir, i want apache rtr160 old model.in hyderabad city old model not available.

I waiting for apache old model for since 2 months.

So many people here same as like me.

Please take customer feedback.

Please consider my request. And kindly inform to me about bike.

I need,

Apache rtr160 (Hyper edge)
Black color
Dual disk (Double disk break)

Please confirm to me.

Thank you.

Regards,...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — spare parts availability

 Shahab alam on Sep 14, 2018
I m live in varanasi.
Meri apache 180 bike ka oil seal 6 month se kharab hai but wo kisi bhi service center par nahi mil raha hai mai kai month se try kar raha hu.
I m very sad pls salved my problem.
My contact no- [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — regarding worst service of my vehicle

 Ruhan khan on Sep 14, 2018
I had serviced my vehicle in Bharat TVS . I had told them to service my vehicle and change the brake liners. The didn't serviced my vehicle properly and they didn't give me the old liners which they had replaced.. the brake is totally not working from the date they have serviced my vehicle. So I need you to immediately look after it.The supervisor are the worst and don't know it how to speak .. I want an immediate response and immediate action to be taken on them
Your sincerely
Ruhan khan...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — complaints against supervisor of tvs seven point workshop kolkata

 Anyara Khatoon on Sep 13, 2018
I have made a claim in respect of my bike TVS Victor (Reg. No. WB20AY2503) which had an accident recently causing a big dent on the fuel tank. Your Service Manager started the work taking approval from the insurance company namely ICICI Lombard (Policy No. 3005/TV[protected]/00/000) without my consent. They didn't replace the tank and left it with the dent although I requested them to replace the tank. I told them to ask me and take my consent before working on my bike as soon as they get approval from the insurance company. Due to their negligence my bike couldn't be repaired. Now I request you to...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

TVS Motor Company — spare and service issue-inv.no:sb-60

 Nidheesh Kumar on Sep 13, 2018
Service issue for my TVs Jupiter 2014 model,
Showroom address- Thundathil motors, sbh building, mallapally road karukachal(thundathiltvs@gmail.com)
Complaint is speedo meter not working, roller comb, left mirror, oil seal, and front vibrations, , ,
Service start date is 8sept2018 and 13sept showroom executive called and asked the service is redy, total payment is 4400/-
Am unsatisfied for the above service..please do needful as soon as possible
Thank you
Nidheeshkumar.k
[protected]...
Complaint comments  Read comments Complaint category Unauthorized charges

TVS Motor Company — deva motors hongasandra bangalore 560068 taking customer for granted and treating customer as beggars

 Shvetha k m on Sep 13, 2018
Dear sir/madam,
This is additional to my earlier complaint,
Today they called for delivery of my jupiter vehicle at 10am, after reaching there at 9.45am they give me a shock to pay rs. 1, 680/ balance to be paid at 10.30am, as per the earlier breakup i was supposed to pay rs. 690/- there was no clarification for the additional amount given after repatdingly asking for, they did not give proper explanation. Pay the balance amount and take delivery of the vehicle, since today was aspouics day we were planned well in advance for delivery same was informed to them also. We paid the balance...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — no proper response and updating on insurance registration process

 Shvetha k m on Sep 13, 2018
After informing in advance regarding the insurance to be rti at the time of booking, they have done comprehensive insurance. Secondly they have delivered the vehicle in bad cleaning on the vehicle, i have taken photographs of the same, in the warranty book they have mentioned different chassis number, emailed them well in in advance for the clarification on insurance and registration still now no reply. They have cheated me on insurance and after taking delivery they have not given the scratch card also. I have all communication email and photos of the vehicle at the time delivery. I want this to...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — my new victor bike issue

 sagar30kc on Sep 12, 2018
I was done my 3rd servicing from Rishaan Auto PUNE on 22 aug, 18. for which i again visited same store after getting issue, now they are said me you need to change cluth box which is getting issue.

my below 2 complaints as below,
1. Respective service center not doing good services
2. Facing issue with my new bike within 6 month of buying bike....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — product and service problem

 Rathod Sagar on Sep 12, 2018
I have 91 tvs jupiter bike number is gj 3 km 3343 give the bike service to time and i mention the job card for steering vibration but company give me the solution after 2 months there is a tyre problem and when i visit to tvs tyre showroom the employee told me you your tire has been depreciate 25% and you have pad 300 rupees for the exchange new tyre the main problem is
When i give the bike first service and second service i have mentioned in job card the mustering was vibrational but this problem cannot be clear after 2 months third time i have go to the showroom and talk with technicians...
Complaint comments  Read comments Complaint category TVs

TVS Motor Company — misbehave of owner of sk tvs nawalgarh dist jhunjhunu

 Sunil Kumar Mitharwal on Sep 12, 2018
Mr. Surendra owner of sk TVs nawalgarh dist Jhunjhunu Rajasthan have no manner to talk with a coustmer.he missbehave with me when I was go for my bike service. I am so disappointed with his behaviour. TVs bikes are best but your dealers are like Gabbar Singh. I will never go to sktvs nawalgarh for my bike service or purchase a new bike....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — extended warranty support

 parthatx on Sep 12, 2018
Hi,

I own a TVS Apache 180 ABS, which was purchased back in 20 April 2016. At the time of purchase I also opted for extended warranty as well.

I've read the list which has details of the parts covered under extended warranty and I've also done servicing of my bike from authorised service center as per the guidelines.

At the moment, I have an issue with the bike, the ABS and the speedometer stopped working and I took the bike to the service center and they said that the rear wheel speed sensor is not working and also "N9161800 WIRING HARNESS" is at fault....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — complaint regarding service

 VNYK9717 on Sep 12, 2018
Very very poor service from TVS service center.
They had given us time that service center opens at 8 o'clock but we are standing there from.15 minutes and service center was still no open.We were standing there since 8 so that we are attended first but the service person vikas goes to lady who just came and started making job sheet.
At first they came late and after even being late they are saying "10-15 minutes late ho jata hai".
Is there any value for customer's time or not??...
Complaint comments  Read comments Complaint category Car Service Centers

TVS Motor Company — very poor service from tvs

 Arunraj Shanmugam on Sep 11, 2018
I completed first free service for my tvs wego in dhiraa motors (Chennai - 87) today. The service was very poor. They don't even did water wash. My vehicle is not starting in the first attempt, it requires more self start attempts to start. Please keep a good employees. Due to this poor service from you people i don't think i will prefer tvs vehicle anymore in my life....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — tvs kottayam

 GOKUL M S on Sep 11, 2018
Such a bad experience i have ever faced in life
These tvs kottayam branch staffs (Expect 2, 3) are bad behaviour towards. Customer
They fooled me three times
I bought a tvs ntorq, it's runned more than 750 km
Till they are not ready to do first service
What is this,
I will never buy a tvs motorcycle in my life such a worse experience ever...
Complaint comments  Read comments [3]Complaint category TVs

TVS Motor Company — regarding issues of my tvs apache rtr2004v [Resolved]

 ash444 on Sep 11, 2018
Since last 4 months i am facing various issues and bad condition on my bike. I visited to their service center many times for these issues, but they could not fix it. I complaint and mail to them related this, but still problem is increasing and they could not find any solution. Service center kept my bike so many times with them for checking and repairing but all vain. Last time when i went to service center, they said its all done, and all problems are fixed now. But next day on wards same problem occurred. Then i informed to them, service center manager said, he will send one mechanic to my location...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — insurance money receipt not provided and worst service staff at tvs mohan motors, dibrugarh

 shubhgupta155 on Sep 11, 2018
I bought Apache RTR 200 from mohan motors and they themselves had contact with insurance companies and did my insurance with registration during my bike purchase. As I work in central PSU I need to submit my insurance details and its money receipt to company. But they just provided me with invoice with no original money receipt. As now I am asking them to give me insurance money receipt they are avoiding my calls and I am getting ignoring responses and they are not at all concerned about solving my issues. Its been almost a month now and I am very much disturbed and in problem in my company due...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motors — imbalanced tvs scooty

 Parvez2709 on Sep 11, 2018
Hi,

I purchased tvs scooty from rajpoot tvs, adarsh nagar, new delhi branch in the month of march 2018.
From the day one, their is balance problem and bubling issue in scooty.
Since then i've visited their service centre 4-5 times. However, the problem is still not resolved.

1. On first drum was faulty
2. On second visit loose nuts of body part
3. Tyre had a bubble and replace under warranty
4. Chasis nut was loose and tightened.

However, still issue is persisting. It seems that tvs doesn't care for those who purchase...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

TVS Motor Company — issues still exist after servicing

 amit gargesh on Sep 10, 2018
Hi,
This is to bring to your notice the poor services of tvs’s service. My tvs wego has got issues since last service (Invoice no.: 3103, dated 18/08/2018) at service centre “arvind motors” (Agra, u. P.), in which the faulty “relay starter motor” was changed as there were problems in “self-start” and electric wiring (As the employees of service centre had told me after the service, that they had to fix some wiring too). From next day of servicing, the “self-start” has stopped operating.
It has not been a month since the last service yet there is problem with “self-start”....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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