TVS Motor Company Customer Care
TVS Motor Company
Customer satisfaction rating: 15%
Submit a Complaint
2217
COMPLAINTS

TVS Motor Company Customer Care

TVS Motor Company

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Address
Jayalakshmi Estates 5, Floor 8, Haddows Road
Chennai
Chennai District
Tamil Nadu
India - 600006

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1170
down
380

Phone:
Phone:
+91 44 2827 2233  [Regd. Office]
up
616
down
190

Fax:
Fax:
+91 44 2825 7121  [Regd. Office]

Additional info

Factories
TVS Motor Company, Post Box No. 4, Harita, Hosur 635109
Tel: +91 43 4427 6780
Fax: +91 43 4427 6878

TVS Motor Company, Post Box No.1, Byathahalli Village, Kadakola Post, Mysore 571311
Tel: +91 82 1259 6561
Fax: +91 82 1259 6550, +91 82 1259 6553

TVS Motor Company, Village Bhatian, Bharatgarh Road, Teh. Nalagarh, Dist. Solan, Himachal Pradesh 174101

Tel: +91 17 9522 0492, +91 17 9522 0493
Fax: +91 17 9522 0496



View More Information...

Customer satisfaction rating
15%
Complaints
2217
Pending
0
Resolved
330
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

TVS Motor Company Complaints & Reviews

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TVS Motor Company — not accepting the request for slipper clutch modification

 anupam27 on Jun 1, 2018
I had purchased rtr 200 on 21 feb 2018. After 15-20 days tvs lauched new version of rtr with slipper clutch feature with rs.[protected] extra price. I requested the dealer and tvs customer care to provide existing rtr customers including me for chargable slipper clutch modification so that they won't feel neglected and left out. Just like how ktm racing provided chargable modification of slipper clutch. I sent many mails to the company after which i got a call from tvs that they can't provide modification. My only question and complain with tvs is if they proudly flaunt the name tvs racing just like...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — misstatements by staff and owner [Resolved]

 Puja N on Jun 1, 2018
We booked tvs smooth ntorq 125 on 31st may by giving advance 10000 at that time they provided us with some other price but when we came on 1st june to give full payment and take the vehicle at that point they kept us waiting for 2 hrs. And after that they said price has increased and when we asked to talk to owner or manager none was present in the showroom and when we called them the owner started shouting and cut the phone. I'm talking about tvs showroom silchar, assam. I'm totally disappointed with their behavior. Tvs have good vehicles but not proper staff.....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

TVS Motor Company — bike not received after paying the payment [Resolved]

 aravinsantho on May 31, 2018
I have booked "tvs apache rtr 200 v2.0 with abs black" variant on march 29th with the booking amount of rs10000 from dnc tvs dharmapuri. It's been more than 2 months, still i din't received bike nor any proper response from the dealer. I have escalated this to tvs customer care and contacted territory manager a month ago, he promised that i will get my bike in a week. The week passed to month and still he is saying wait for the next billing. The recent update which i got from him was, in company the production is not properly available for the variant which i have booked. The showroom manager was...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — spare parts and service point [Resolved]

 Krishna@82 on May 31, 2018
There is a worst service center in zaheerabad named as veerabhadra tvs service center. Better to cancel the authorisation or else take a serious action upon that service center. Once i gave my vehicle for servicing, they dint did properly and damage it by missing some parts, when i asked them to replace those parts they are refusing and telling as that part is not available since 2months....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — handlebar tee [Resolved]

 Ravindra Helgaonkar on May 30, 2018
I have purchased a jupiter zx last year 2017 - december which had some damage on back handle bar tee. The dealer said they will replace it. I have since gone for service almost 2 times and they always behave like they don't know the issue in first place.

I am not happy with tvs company. Services is very bad. Also know once give me the proper guide. Services center no is not working properly....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — no mileage on jupiter

 Karthick Tamilanda on May 30, 2018
Sir I brought a TVS Jupiter on August 2017of first week .am getting a millage of 30 km per liter petrol I asked the service centre they are also not responding to my complaint about the millage what should I do for a better millage for my vehicle...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — extra handling charges included in bike price [Resolved]

 priyam bose on May 30, 2018
I am prasun bose from kolkata.. I am regular customer of tvs motors ltd.. Before 3month ago i booked the new apache 310rr at west bengal, shubh motors branch
(Shubh auto
544, andul road, podrah
Howrah-711109, westbengal
Phone -[protected]
Mobile-[protected])
But sir i think booked time i paid rs.50, 000 and loan disbushed from hadfc bank to shubh auto dealer rs.1, 86, 186 but dealer told me u paid or extra rs.37, 542 then they r delivery my bike...
But sir i alredy paid rs.2, 36, 186.. And extra money included (2, 36, 186+37, 542)=2, 73, 728...
Complaint comments  Read comments Complaint category Car Dealers

TVS Motor Company — complaint about poor mileage [Resolved]

 Neeraj Sharma1111 on May 29, 2018
Dear Sir / Mam,

I would like to lodge a complaint abut the poor mileage of my TVS Jupiter scooter. I bought the vehicle 18 months ago and I am taking proper service on time at authorized service center but the mileage of my vehicle is not improving. The persons on service center assure me on every service that this time the mileage will improve but the issue is same as it was.
So request you to kindly look it to the matter and take necessary action on priority basis.

Rgds
Neeraj Sharma
Mob : [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — tvs jupiter model feb 2017 [Resolved]

 manukailani on May 29, 2018
I have bought tvs jupiter on feb 2017 at the time of service about 19788 km there was some clutch problem and in booklet there was a warranty of 24000 km but i have to pay for the component kindly sought out this why i have to pay the amount while it was in warranty and there was a poor service by authorised dealer ekam tvs panchkula

Regards
Manu kailani
[protected]
Manukailani@gmail.com...
Complaint comments  Read comments [1]Complaint category Products & Services

TVS Motor Company — cheating of customers in the name of paytm - reminder [Resolved]

 girilogu on May 28, 2018
I am a regular customer of TVS motor company... I have bought TVS STAR city plus (TN09 CJ9262) last year in my Son's name G.Raghul and recently i bought TVS XL 100 COMFORT on 10/02/2018 at RAMKAY Agencies, Velachery Main Road, Chennai-32. In the second purchase, i have been misguided by one of the sales woman Ms.Yamuna and gave me some false information regarding purchase through Paytm. I have been compelled to pay through paytm and as i have no paytm account, i have been asked to open an account and paid the amount. I have been informed that i will get Rs.2500/- cash back from paytm but i surprised...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — bad service from dealer [Resolved]

 azhar bandri on May 28, 2018
I have purchased a scooty pep last year which had some damage on back handle bar. The dealer said they will replace it when i will be back to service. I have since gone for service almost 3 times and they always behave like they don't know the issue in first place.

Last month the color of the vehicle has started wearing off for some reason. When asked in service they said to convey it to the salesman who sold you the vehicle. What is the relation of this issue with the saleman? Also when i recieve call from local or central call center to ask about the service rating, i tell them...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

TVS Motor Company — second hand jupiter sold as new [Resolved]

 ronak kundlia on May 28, 2018
Dear all

I have purchased jupiter from gk motors pvt ltd your authorised service center at madhu vihar delhi on 18.03.2018. Before purchase the scooty was showing a reading of 100+kms. After inquiring from mr saurav (The manager of madhu vihar branch) he confirmed that it was due to some test drives and it is not a used vehicle. He further assured us that if you face any issue i am here to solve the same. On his assurance we had taken the delivery of jupiter.

Within a week we started facing the problem like weird sound from engine and self start not working. On contacting...
Complaint comments  Read comments Complaint category Car Dealers

TVS Motor Company — no claim of offer gift on access 125

 mohammed Ahsanuddin on May 27, 2018
I had purchased a suzuki access 125 on the 7th of september 2017 in the name of mohammed noumanuddin from malik motors tolichowki hyderabad.

Since then i had not collected the gift that was worth upto 5000.

At the time of delivery i was told that the lady incharge is not available and can be collected later. Since then i have been following up with the staff but still i did not get the gift.

I had asked the the incharge many a time but everytime i was told that i am late the person had already left or the register is not available etc.

At...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — spare parts servicing [Resolved]

 shorabh sharma on May 26, 2018
Hi,

I have got your tvs rtr200 4v byke. Since 1.5 year i am facing issue of lot of noise comming from chain spoket.

I have went for servicing for 4 time for complaining this noise and i had got it but there is no improvement. They says there is need for changing chain spoket. All the time they used to say, "whenever it comes we will call you". Never received their call regarding this.

Your service centre priyanka tvs panvel, mumbai unable to arrange spare part since 1 year. Whenever i asked for the supply of chain, they says it comes. But my question...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — unprofessionally service [Resolved]

 Sumit satpute on May 25, 2018
I am tvs coustomer i have jupiter model purchase on 9.01.2018 from dynamic motors nagpur. I having face service issue from 1st servicing the serivce provide me dynamic motor in such unprofessional way they wash only my vehicle and handover me and give me use service book where 1st and 2nd service alleready use directly 3rd service cupon in book. Tvs is global brand i am not accept from such issue form tvs company. Now i have facing battery issue in my jupiter when ask for that to dynamic motor they answer me come tomorrow and the count down going on now they told me call customer care. This is totally...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — apache 200 4v [Resolved]

 luck1369 on May 25, 2018
I have purchased apache 200 4v on 28 sept 2017. From day 1
Bike does not start without choke and engine gives missing and bike stops anywhere and does not start. On my compain they replace its spark plug 2 time when problem not solved then they changed the head of engine they took around 40 days. Still bike is not start without choke and ifeel some missings also.
Kindly please look into the matter it threatens to my life as it stops anywhere in running condition....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — front disk brake problem [Resolved]

 H. Prathab on May 24, 2018
21st of this month i went goodwill automotive services center, annanagar, chennai to service my bike. They changed break shoe set, after that we have lot of problem. From front disk break not working properly, if i put the break means noice will be coming. Today i went there i told about this, they r not proper response.
Bike no:tn10 as5692 apache 160...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — not providing tvs apache after booking the vehicle

 Jai prakash 8910 on May 24, 2018
Sir i had booked a vehicle tvs apache from om tvs agency jamnagar on 22 april 18 .i had given a certificate for that and done the payment also but the vehicle is not providing from one month .they make issue every time .plz provide me the vehicle....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — complaint about kottayam tvs puliyannoor [Resolved]

 martinjohn on May 24, 2018
Hi sir
im martin john from kottayam kerala i have a complaint about complaint about kottayam TVS puliyannoor

my vehicle is RTR 200, and on 25th 2017 december i met with an accident and the maintanance will cost about 60000

first the showroom authorities said there is no need of GD entry for claiming the insurance charge they" have doing these type of cases daily" and after two weeks they calls me and told, they can't done it without G D entry and we have to pay the total amount .we tried for GD entry again then police said that it should be get i 4 days within...
Complaint comments  Read comments Complaint category Insurance

TVS Motor Company — about to krishna motors vridhachalam [Resolved]

 Suresh Kattadurai on May 23, 2018
Hi sir i'm suresh from vridhachalam
I buy tvs apache 180 from sri krishna motors vridhachalam last year
Servicing very very bad they don't know anything about from bike
They told me fuel tank capacity 16 litre
But my bike fuel tank capacity 12 litre only
Then i go to ask them they told me 12 litre
Actually the fuel tank how many litre
My bike number tn 91v 5555
My contact number [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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