TVS Motor Company Complaints & Reviews

To whomsoever it may concern,

This is to inform you that I gave my bike to TVS service center Date: 17/4/2023 in branch TRIJAL MOTORS, Near HopeFarm junction. Bangalore 560066
VehicleNo: KA53V4386
Mechanic:MULChandra
JC:16190

The following are the complaints I have informed the technician to check before handing over the bike:
1.Sound variation
2.Clutch
3.Engine pulling one side

They delivered the bike to me on Date:18/4/2023 at Time: 13:13

They also informed me that all the complaints have been checked and the bike is perfect now without any issues.
When I drove the bike back to home from the service center I found that none of the complaints were addressed and the tone of the bike had been completely changed along with smoke started emitting like anything which was not there before.

This is a very poor and ridiculous service which has never happened to me before.
When I called them and enquired or left the bike back to the service center they told me that engine work has to be to sort other issues, which they should have informed me before, rather than informing me after delivering the bike.

I had to take leave for a day to get my bike serviced. But the condition of the bike is too bad now after the service.
This was just a waste of time for me to fight with the technician who was very rude.

I still have the below issues:
1 Sound remains same.
2 Smoke emitting started very badly which was not there earlier.

Note: The service people has not even bothered to share anything until delivering the vehicle where they created other issues than the one I left for. Finally trying to blame as change the vehicle where vehicle has just ran 59081 Kms only.

Can you iterate me if is this sort of Marketing by forcing us to change the vehicle or engineer without knowledge is handling the vehicle service.

I hope this email reaches the right person who can help me sort out the issues mentioned above.

--

I bought a TVS I QUBE S model e scooter from KMB TVS VADAVALLI Wide chasis No MD626AM17P1A12047 and Engine no AM1NNB002613 on 9th Feb 2023. Since day one I was getting alarm on the scooter and asked KMB TVS to look on the issues.In 2 month time line they took my scooter for twice and they tried to rectify the issues, but till date they haven't rectified and they are saying orally the alarm will not harm anything on the scooter.When I asked in writing about the same they are reluctant.
Which means the scooter has technically some issues Hence I sought your support to get resolve the issues.

I'm Shamini Mohan, got new Jupiter ZX on Jan 06, 2023 from Shri Mishri Motors TVS dealer, chennai . Only till first service upto 1200 km for 1 month, bike was running correctly, later bike was getting switched off automatically while on road running multiple times repeatedly. Took bike to service & initially said its failure of Ignition coil. After changing Ignition coil, again within two days again bike started to switch off repeatedly. Again service said, its due to failure of Throttle body & they changed the part. Again bike self startup is not working & within a day again bike switching off while running. again went to service & they said its due to failure of a sensor in a part & they changed it. for more than 1 month, bike is still with service & issue is not resolved. Today they again said even after changing the sensor its not working & they need to change the whole wiring in bike.
Is this a new bike or old bike????. We took the bike with full cash & still don't know whether we can ride it atleast for next 1 month. Who can answer this question. We need a clear explanation from TVS.
Hope TVS is manufacturing bike for Women & we do ride it in night even with our 1 year baby. I had very bad experience as I stood in night with my baby due to bike switching off in running in road. What guaranty or safety I have while riding TVS bike, if so many bike parts are failing within a 1200 kms .
Bike is still with Mishri Service & not sure whether bike issue will resolve or not.
Chassis No : MD626CG52N1N14730

Sir
I have Purchased Vechile in 4th December 2020 TVS Entorq
After That i have Do all services maintenance and spare part from TVS Authorised Dealer, but past some days my Vechile not work properly Due to Fuel pump as Per Checked by TVS Service Cente.i want to do this work in Warranty Period, Kindly help me and do the needful action.

Dear sir,
I have booked a electric scooter on date 19/02/2023 and paid full amount 132487/- approx online on company portal. For detail I want to know you that I have already purchased a ola electric scooter on my name (Mahaveer luniya) with registered mobile number [protected], Now I want to purchase a electric scooter for my father from tvs motor model name tvs iqube s. When i booked it online then all payment is done from my father's bank account to tvs motors. But i used same my mobile number for this booking because I don't know that I have not claimed both subsidy fame-1 and fame-2 from same mobile number. And in company t&c their are not maintion any kind of knowledge regarding this rule.

So first i have generate a mail for change mobile & name from my to my father to tvs motor customer portal. but they did not helped me. after it I have request them to cancle my booking and refund my amount. But they are not answring me. in between I have called to customer care for many times.
I request you to that kindly help me regarding this issue.

My booking refrence number :- IQ[protected]

Hello TVS team,

I had ordered REAR mud guard (plastic) for my TVS WEGO scooter more than 2 months back at local dealer at Chennai (Ramkay TVS, Adyar, Chennai, Tamil Nadu). But they are saying its not available.

One of the reasons for buying TVS vehicles is availability of spare parts.

Can you arrange the spare part at Chennai ?

Name : Senthil Kumar K
Location : Sholinganallur, Chennai, Tamil Nadu.
Mobile# : [protected]

Thanks,
Senthil
Mobile# : [protected]

Hello TVS team,

I had ordered REAR mud guard (plastic) for my TVS WEGO scooter more than 2 months back at local dealer (TVS Ramkay, Adyar, Chennai).
But they are saying its not available.

One of the reasons for buying TVS vehicles is availability of spare parts.

Can you arrange the spare part ?

Name : Senthil Kumar K
Location : Sholinganallur, Chennai, Tamil Nadu.
Mobile# : [protected]

Thanks,
Senthil
Mobile# : [protected]

I am feeling very much disappointed to write you, I have purchased TV S n torq on 27 June 2022 from KK TVS najafgarh new Delhi 110043 after some time I faced some noise issue and some other issues like stopping etc. as we approached to workshop somehow other problems were sort out after two to three visits but for noise they told me that there is some problem in silencer and it is not in stock and will took some time so I visited many times personally to the workshop finally they arranged in about one month and then scooty was given to sort out the problem and fixing of new silencer but when we reached in workshop in evening to return back my scooty they told me that one of the part is not in stock and hence new silencer has not been fixed and asked us to wait some more days now after more than one week and many reminders they told us that now parts and silencer is available then we have given scooty on 13 April and today I got call from workshop that the issue of noise has not been resolved after fixing silencer and we have to again wait for next some days to sought out the problem and scooty will be given after that as they have scarcity of manpower/ mechanic.
Now issues is that why your mechanic is not able to diagnose the actual cause in so many days and now why are such undue harassment and delaying are there. Company do not provide the training to mechanics??? we are facing lots of problems without scooty.

I have brought my bike on[protected], at the first free service there is no complaint.
But from 2nd srevice itself i have faced lot of problems in the vehicle.
The 6th month from the purchase of vehicle i got replaced my engine head. even though the complaint still exist.
Recently i have given my bike for general service under AMC, But the service is more worst as before. They have replaced chain spocket, clutch plate, and brake shoes. now the engine pickup is not much good as before the service.
I need a immediate solution for this problem. Because i have lost time for this service itself.

Requesting to look after this complaint and resolve the issue soon,
Thank You

My Tvs Ntorq battery is not working of which I visited your Authorized Dealer In Agra Arvind Motors Battery is Under Warranty but they denied to change it..
I've registered an complaint on toll free

Dear NIKHIL GURNANI, Your Grievance Id is TVS§Gr§[protected]. Thank you for reaching TVS Motor

It's been 5 days but no one is responding
Kindly look into this matter ASAP

I am sorry to say that i haver seen this kind o[censored]nprofessional behaviour in my life...i have visited 2 times for my scooty service and accessories fitting but at 1st time there was some technical issue they asked to come next week then on 2nd time i went they told that they have heavy rush and they asked that they will pickup scooty from my residence(bopal only-iscon platinum) on monday ie 10th april...and i have asked on 10th April that plz pickup and do the needful then they told that they will not pick up and the guy who spokes me over the phone behaves very rudely and ask me to do whatever u want...he speakes very rudely and misbehave with me...
i dont understand how can a company employee are so much irresponsible ...
i want strict action against that employee who misbehave and spoken rudely with me...
waiting for your response..

Dear sir,
I am Md Sami and i had purchased TVS RTR 180 having registration no. JH24H0203 and continuosly get service by your service staff.
During last 3 service including 1 paid service done by KHAITAN TVS hazaribagh jharkhand, but not satisfied by his Sevice rendered by them for Motorcycle.
our bike problem is giving sound pollution by engine side and you service staf[censored]nable to do best for service.
please solve our bike problem or replace my bike's engine.

thanking you
Md Sami
[protected]

Dear sir/ma'am
i purchased tvs raider 125 disc, from Maan pratap showroom jaipur (302021) vaishali nagar jaipur
rajasthan, on 26 feb, 2023. i facing "self" problem from first day of purchased and 2nd day i went at showroom they told me, we will check out this problem at time of first service, yesterday was my first service, i went there and they changed my battery, i told them it's oxyzen sensor problem, my bike "self" are not working properly, bike starting in 3 - 4 time press "self" button, but they ignore my problem and changed battery. and told me now it's ok, but i going to faced again same problem.
i did not axpact kind of that experience from tvs motors. this was my first bike of life. but i am very disappointed
please i have request to you, look into this matter and solve my problem to contact maan pratap dealer and told them. please

I bought a rtr 160 4v special edition model in last year. First 6 to 8 month vehicle runs smooth and perfect after than first headlight flickering while driving then i will report the problem to the service center they are check and fix the wirings but problem in not solved. After than light is automatically switched of in while driving. Again report the problem to service center mechanic team they are changed the headlight related all parts...

I have booked TVS Raider Smart connect one month back, and my first service was due this week and i gave to service on 04.06.2023.
I got a call from Bharat Tvs, Periyar Colony, Tirupur on 05.06.2023 to get my delivery. Due to my work i could not get and i went back on 07.04.2023 morning 9.30am to get my bike but the showroom service peoples was telling my bike was not serviced.Also i didnt receive any recipet or any detail voucher regarding service details or any physical inspection of my service during my bike service initially.On 07.03.2023 at afternoon i got a call from Bharat TVS service regarding bill amount of my service.. This is a repated case in this showroom. Kindly take necessary action to this showroom.. Since im regular customer in TVS and they r spoiling the reputation of TVS Motors

I received an email today regarding interview Call letter which is as follows:-
Hi,
Greetings!!
Walk-in details: Date-6th April 2023 & 7th April 2023

Starting Time: 10 AM to 1 PM ONLY

Thank you for applying
We were impressed by your application.

Your qualifications make you an excellent candidate for this role, so we would like to invite you for an interview.
br...

Tvs iqube s motor is making clicking sound while driving. It is sometimes so much that other person driving can hear it. I have shown twice to my nearest showroom but they couldn't resolve it.

My name is M.SRINIVAS fron Gujarat, Last year on 31.03.2022, I have purchased TVS JUPITER SCOOTER, From prantij dealer, om sai tvs.Today morning when i start bike using self engine not starting, even after kick not starting, in a year after purchase once accelerator cable cut in 10moths, now scooty not starting is it common with all jupiter scooters or i have issued fault one iam not able to understand, scooty stoped in morning, i attended...

I - Shrihari Joshi (Mob - [protected]) purchased TVS Jupiter from Sky TVS, Aurangabad (Maharashtra) on 9th June, 2022. Vehicle registration number is MH 29 BX 0157.
Then 2 services took place. But now my TVS Jupiter is not starting by auto start button. I have to kick it. From the last 1 month, more and more kicks have to be applied for starting. There is one more problem - the fuel indicator is not working properly. Though there is petrol, it is showing no petrol though there is no petrol. Thus I am having auto start problem. I am having fuel indicator problem. This new TV is giving a lot of trouble to me. I am very much disappointed with the quality of your vehicle and your service. Please find a solution ASAP.

Dear Team,
I would like to acknowledge my experience by visiting your dealer - Prince Motors- Kozhikode, Kerala.During my visit in December 2022 for my periodical maintenance, I have reported a paint defect concern beneath FR RH Mirror side and the concern BP part has been replaced under Warranty.As the part being replaced, I haven't gone thorough check up on the vehicle due to your credibility, but later I have come across some defects on the replaced part and contacted the dealer on the same day itself.As communicated with the officials I have taken the vehicle to the dealer for check up and they have confirmed the part defect and apologized for what happened during the service.As discussed with the concern team, they have ordered the concern part on the same day and as it was being under Back Order it might face a delay for the repair work.

After 3 months, during the past week I have reported for the next periodical maintenance and I have enquired about the paint defect part replacement to the concern Service Advisor. Being a new employee at the organisation he was not aware about my concern during the last visit and he have added that it gets reverted within evening.But during the delivery I was not provided any information regarding the same.

On 30/03/2023, I have received a message from TVS that a Job Card is being opened today.I would like to confirm that my vehicle was not physically available at the dealer during the mentioned day and it was created without my knowledge.I am facing the same fraudulent Activity for the second time, Initially it was happened during the last periodical maintenance feed back tenure, but I thought it might be a technical issue. But today I realised that it is not a technical or network error. As the communication number being provided, I have contacted the Service Advisor and enquired regarding the same and he replied that the Job Card is being created for ordering the parts for my paint concern.By such fraudulent activities, I would like to convey my dissatisfaction towards the dealer and not the Service Advisor.Service Advisor might has done the same as per the instructions from his top officials and he won't be having any personal gain on it.

So I would like to inform the activity which is being taken placed and I would like to know my vehicle complete Service details till date and I would appreciate if you could take necessary actions regarding such activities.