TVS Motor Company Complaints & Reviews

Dear Sir / Mam,

Customer Care Complain No -GR[protected]

I am Nitesh Kumar havining Policy No.3005/O/[protected]/00/B00 (cash less) of TVS / JUPITER 125 DRUM ALLOY Vehicle Registration No - HR26EU0610
Even after the side approval of insurance, TVS Chaudhary Motors has not yet made parts available, daily give a new excuse, we faced a lot of problems, TVS services are the third class, which we experienced in so many days when we got a new date again after complaining to customer care, got it on October 27.

*Regards, *
*Nitesh Kumar*
*[protected]*
*[protected]*

Hi,

We purchased TVS JUPITER 110 on 30/08/2023 from SHELAR TVS Swargate, Pune, Maharashtra.
Contact number : [protected]

Since then, we have always been facing issues with the vehicle.
1. Inappropriate fitting of the accessories.
2. Malfunction indication on 9-9-2023.
3. Malfunction indication[protected].
4. Malfunction indication[protected].
5. Malfunction indication...

సర్ నమస్తే నా పెరు పెద్ది భార్గవి మాది ఖమ్మఁ నగరం మీము tvs iqube s తీసుకుని 2 నెలలు అయ్యింది ఇన్ని రోజులు బండి బాగానే ఉంది మొన్న ఉదయం మా పాపా ని స్కూల్ కి తీసుక వెళ్తుంటే బండి ఒక్క సరిగా స్పీడ్ పెరిగి ఆక్సిడెంట్ అయ్యింది నాకు బాగా దెబ్బలు తగిలాయి మా పాపా కు కూడా తగిలాయి బండి డ్యామేజ్ అయ్యింది కావున మాకు న్యాయం చెయ్యగలరు

Dear sir,
complaint against TVS Motors regarding the faulty TVS Jupyter 125 BS6 top model scooter that I purchased from the TVS Shyam Kripa Automotive on April 12, 2023.
RTO Registration RJ14YK4854
After first service it was starting problem in self starting and missing,
while driving it's turn off many times. I have complaint many times of it on your agency's workshop, Hari krapa Automotive, shastri nagar, jaipur.br...

Hi There, This has been less than two years we had purchased the XL100 and we have spent more than 40 thousand in the service, repair, change of parts as its not working. There are many problems with it and we are tied of doing services and repair. To me it looks like this vehicle is not built in proper quality and the authorized dealers are keep on extracting money without providing proper solutions to the problem. After spending 40K plus amount and trying to repair the XL100, the dealer finally said to me today that i need to sale this XL100 for 20K and need to buy another one as they cant reapir it.

I have purchased the XL100 around 66K and spent 40K for Service and repair. I would like to file a case on TVS for such defective product and due to which i have continuous business loss. For the Business loss i would like to ask for 5Lakh Penalty and provide a new XL100.

Date of Purchase: 20th Feb 2022

Attaching the purchase receipt and the service bills FYR.

Please take immediate action on this.

Thanks & regards,
Saroj

I have ordered TVS Jupiter 125 blue colour on September 4, 2023 and they said they will deliver it in max 10 days. But Its been 21 days (as of today) and whenever I follow up with the person I am asked to wait for another one week. I went to the TVS Walters Velachery showroom thrice for follow up alone and made nearly 15+ calls. I feel like waiting too long for a scooter. I think cars are getting delivered soon compared to Jupiter 125. br...

I purchased TVS IQube on 9th March 2023 from Shelar auto, Sinhgad Road, Pune.

I am facing various issues since the day I purchased the vehicle and
it is still continuing, the
same has been given many times to the Shelar Service Center at Balaji
including servicing last week
nagar, Pune. However the issues are not resolved..

Following are the issues faced:

1. Battery...

I purchased TVS APACHE RTR in 2021 and since then I ve made several attempts to get it corrected but till now iam not satisfied.
The bikes crank shaft is faulty and engine is silencer is making odd sound.

"I prebooked the RTR 310 on August 31st. On September 7th, I sent a cancellation request via email. However, I haven't received any response from TVS despite multiple follow-ups through both email and calls. They provided a Grievance ID: TVS_Gr_[protected]. Each time I call, they assure me it's escalated and promise a call within 24 hours, yet to this day, I haven't received a single call from them."...

Hello Sir/Madam,

I have poor service experience at TVS Shelar service center Bhelakenagar. I had asked to visit 5 times for simply replacement of TVS Jupiter Indicator by this service center. It's very frustrating to get simple part replacement. In addition to this in my last visit they initially confirmed indicator available in stock and opened front body to replace led indicator. Later they realised mentioned part not available in stock so asked to visit again after waiting more than 2 hours. This caused a lot of inconvenience and wastage of time for me. I request to take necessary action on this.

I had booked and paid full amount fortvs iqube on 06 Sep 23 by this mail id and mobile number [protected]. And agency agreed to deliver scooter in 6 days but today they refused to delivery and not provided any detail. It's my humble request not able to fulfill order. Request to refund si that I can go for another one. Chat screen shot agency person attached. I had called another I qube agency in chandkgeda they agreed to provide 5 days . Request...

I am writing to formally lodge a complaint against TVS Motors regarding the faulty TVS Jupyter 125 BS6 top model scooter that I purchased from the TVS Almora showroom on June 4, 2023. I am deeply disappointed with the product I have received and the subsequent lack of satisfactory resolution despite my repeated attempts to address the issue.

Details of the purchase are as follows:
From the very day of delivery, I have...

I purchased a TVS Raider 125 on 30th August, 2022 which is still in on a guarantee period . Since March 2023 after its 2nd service it has been constantly showing a lot of problems like :- break problem, handle problem, mileage problem, meter problem, rest problems I will tell ahead . In June 2023 my bike's mileage had came down from 50 km/l to 28 km/l for at least 3 weeks, I've been constantly going day after day to the service center which...

I had registered a complaint on TVS Bangalore landline no [protected] on 07th Aug after that I waited for 2 weeks but still didn't received any call back so again I called back on same no I they arranged the call back from Area Manager Vaibhav Sir who informed workshop manager Mahesh to replaced my bike part but instead of replacing he reapired the part & making arguments with me & previously he said me that I have to pay 700 Rs Approx to change excellator wire which Mr.Vaibhav Instructed him to replace under FOC that time Mahesh said ok but after that he just done oiling for that part ..Mr. Mahesh & Other TVS Trivikram staff is very aarogent & making arguments.. There Prime moto is to take charges from customer same I had informed to Vaibhav on call same incident I had mailed on TVs mail I'd but there is no response on mail from last 8 - 9 days..

Dear TVS Motor Customer Service,

I am writing to express my extreme disappointment and frustration with the recent servicing experience I had at your Service Centre (Sai Dynamic Autowheels, Nagpur-440015) for my TVS Jupiter. I believe it's important for you to be aware of the numerous issues I encountered during this process, as it has greatly tarnished my perception of your brand's commitment to quality and customer satisfaction.

1. Rude Behavior of Staff:
Firstly, I was shocked by the consistently rude and disrespectful behavior exhibited by your service center staff. Instead of providing the courteous and helpful service that I had expected, I was met with condescending attitudes and dismissive responses to my concerns.

2. Forcing to Include Extra Services:
During the servicing, I was pressured into agreeing to several additional services that were neither necessary nor relevant to the maintenance of my vehicle. This blatant attempt to upsell unnecessary services not only wasted my time but also left me feeling coerced and taken advantage of.

3. False Diagnosis of Battery:
I was informed that my vehicle's battery needed replacement, despite the fact that I had recently checked it and found it to be in perfectly normal working condition. This false diagnosis was not only an inconvenience but also made me question the competence and integrity of your service center's technical team.

4. Vehicle Returned in Worse Condition:
To my astonishment, when I received my vehicle after the servicing, it was in an even worse condition than before. The issues I had reported were not properly addressed, and I discovered new problems that were not present prior to the servicing. This negligence and lack of attention to detail were utterly unacceptable.

5. Pathetic Washing:
Furthermore, the washing of my vehicle was done in a subpar manner. The exterior was left dirty and streaky, and it was evident that minimal effort was put into ensuring the vehicle's cleanliness.

6. Extreme Delay:
Lastly, the extreme delay in returning my vehicle only added to my frustration. The promised turnaround time was not respected, and I was left without my vehicle for an unreasonably long period, causing significant inconvenience in my daily routine.

I am deeply disappointed by the overall experience I have had with your service center, and I believe that such poor service reflects poorly on your brand's reputation. I request that you take immediate action to rectify these issues and ensure that such incidents do not recur in the future. As a loyal customer, I expected much better treatment and service from TVS Motor.

I kindly request a prompt response to this complaint, outlining the steps you intend to take to address the concerns I have raised. I hope that you will take this feedback seriously and work towards improving your service standards.

Sincerely,
Samarthya

I faced a lot of trouble with this service center. They have lot of branches in various locations but they don't communicate each other, what's my problem exactly I gave my bike Tvs rider servicing at Karimnagar branch at that time I am very near to it, they raised an issue with my bike shock absorber. So I said go ahead and complete it, and they complete end of the day of their work session and call to me hand over the bike. And I take the bike and left the show room. In the meddle of my journey recognized that shock absorber oil leakage heaveier than before service. So I came to home because at that time service center was closed. And after tow days I went near adarsha service center Godhavarikhani afternoon because of huge crowd of vehicles they said tomorrow this situation repeated 3 day's. Finally I came morning session but they said we will check but you have to bare accessories cost because you done service at another branch. This is not fair and I discussed with them but they simple said you wisit that service center only if you get refund of accessories.

Full and Final settlement Letter Ref:00063495 January 20, 2023
Transaction-ID:[protected] January 20, 2023
TVS_Gr_[protected]

With above ref. nos i made cancellation of IQUBE booking of ₹1000.00 payment made, submitted all the required KYC as requested by TVS, but till date have not received the refund amt, i made several calls & mails regrding the issue no response from TVS.
So for it is still a game...

Hi,
I got my scooty pep+ serviced at new GS enterprises, VIjay Nagar, Ghaziabad on 19th July, 2023 but found some issues after delivery, so I approached the service center and the mechanic took the scooty for test drive and asked me to sit on the back seat. I asked him to wear the helmet but he said that he will drive in street and so there won't be any issues. Later in the day, I received a message with a fine of Rs. 1000 for driving...

Isg malfunction is repeatsdly coming.. And i cant use the bike after that indicator came.. I visited nearest last time.. They fixed it.. And now again same error is coming just for only 10 days

Gear not working properly