TVS Motor Company Customer Care
TVS Motor Company
Customer satisfaction rating: 9%
Submit a Complaint
2041
COMPLAINTS

TVS Motor Company Customer Care

TVS Motor Company

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Address
Jayalakshmi Estates 5, Floor 8, Haddows Road
Chennai
Chennai District
Tamil Nadu
India - 600006

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1023
down
348

Phone:
Phone:
+91 44 2827 2233  [Regd. Office]
up
528
down
175

Fax:
Fax:
+91 44 2825 7121  [Regd. Office]

Additional info

Factories
TVS Motor Company, Post Box No. 4, Harita, Hosur 635109
Tel: +91 43 4427 6780
Fax: +91 43 4427 6878

TVS Motor Company, Post Box No.1, Byathahalli Village, Kadakola Post, Mysore 571311
Tel: +91 82 1259 6561
Fax: +91 82 1259 6550, +91 82 1259 6553

TVS Motor Company, Village Bhatian, Bharatgarh Road, Teh. Nalagarh, Dist. Solan, Himachal Pradesh 174101

Tel: +91 17 9522 0492, +91 17 9522 0493
Fax: +91 17 9522 0496



View More Information...

Customer satisfaction rating
9%
Complaints
2041
Pending
1
Resolved
176
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

TVS Motor Company Complaints & Reviews

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TVS Motor Company — long wait for apache rr310

 rahulkat12 on Mar 10, 2018
Hi team,

I went to tvs showroom and booked apache rr310 however i was told that the delivery of bike will take almost 3 months.in this competitive world if people are putting faith on your product then you must be giving a good response to consumers. Waiting for 3 months for a bike looks like stupidity however i am still showing trust on your brand as i really liked your product.
My only suggestion is that you deliver the bike soon so that people show faith in your bike and brand and in turn sales of this bike increases. Otherwise people will start loosing interest in your...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

TVS Motor Company — problems faced within 2 months after purchasing tvs jupiter [Resolved]

 vaijanti mala mohanty on Mar 9, 2018
I purchased tvs jupiter from shubh motors situated and semra, bastar, chattisgarh and after the purchase within 2 months i faced many handling problems and oil chamber burst automatically one day while riding after complaining the showroom they said its your fault and u have to pay for it., bad service.. I wish i could get a replacement only 810 km driven.....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — scooty tvs es service was worst [Resolved]

 Ram_1_1 on Mar 8, 2018
We have given scooty tvs es model for service to this sakthi saradha tvs showroom near peelamedu for rectifying the problem where we are not able to start the vehicle by kick as self was not available. They promised us that they will check and deliver after 2 days. So after 2 days when we have received the vehicle, it was not starting at the end of the day. We gave them back again, and they took 1 more day and again they delivered saying that they have fixed now. But even after twice repeated service still we are unable to start the vehicle. But they charged us 1000/- and 250/- more on the second...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

TVS Motor Company — tvs apache rtr 160 fi: fuel pump

 nishanka.tiku on Mar 6, 2018
I have a apche fi bike and my bike does get pick up when i accelerate the bike and going to stop.. I am going to service center, ashribad at bhubaneswar and the tecnician told me that fuel pump is defective. And the pump is not available.
Now i told him to arrange the fuel pump by ordering the company. But he told me that now company not supply the fuel pump. Then i talk with the company service engineer satyajit panda and same reply come out. Then i talk to tm and again same reply.. And he sugested me to convert the bike to carborator mode. And cost will be come out 12 to 15 thousand.....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — tvs jupiter complaint [Resolved]

 Sukh Kotkapura on Mar 5, 2018
My name sukhvinder singh mobile no [protected] sir mai kotkapura se hoon mere pass tvs jupiter hai november 2016 model maine samridhi tvs agency se repair krvai thi parts pavaye they aur abhi 2 month huye hai ab phir kharab kr rhi hai sir mujhe lgta hai unho ne original parts nhi dala isiliye jld kharab ho gye sir aal inse baat kijiye unko kuch aata nhi...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

TVS Motor Company — not following the commitment [Resolved]

 Logeshwaran M on Mar 5, 2018
I have booked a vehicle @ srivari tvs showroom (New washerment pet) on 18th february 2018. And also received the financial approval message on 27th february. But yet to receive the documents to register the vehicle.
I was not seen this kind of poor service at anywhere.
Moreover showroom team giving wrong statement/commitment always while calling....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

TVS Motor Company — tvs rr 310 delay : always lacking in committed time: tvs [Resolved]

 vishwas pandith.m on Mar 4, 2018
I have booked new 310rr 2 months before, as they promised that we will deliver it in 60 days from booking date.

Still not even a guaranteed date from them. Giving full cash, and just sitting like a waiting.
I also have booked 2 ntorq bikes for which they said, 10 days wait. Two weeks now.
Not even clue.
Really regret about tvs for having such a veryyy bad track record in delivery....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — defected bike given [Resolved]

 chattu dey on Mar 4, 2018
Hi,

On 14th sep 2017 purched a tvs rtr 200. After one week faceing many more problem. Going varius showroom they found my bike have problem, some services center guy said that the bike is manufecture defected. Every week going to you services center they found part problem and change now alredy 5 month happen still same problem happen still my bike is not ready. Last 2 nd feb 2018 raise a complain tvs guy comeing (Niogi (Tm) & susanto (Trainer of tvs). Susanto working on bike try to solved gear sensor, back wheel noise, chain noise & engine noise. After long time he solved only gear...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — motorcycle (tvs phoenix) [Resolved]

 Tvsdm on Mar 3, 2018
Sir, i had purchased one tvs phoenix motor cycle on 31st march 2017 from rajlakshmi auto speed gangarampur d dinajpur which is an outlet of your dealer vishal automobiles, raiganj. U dinajpur w. B. The vehicle was fitted with a dead battery which i discovered instantly and pointed it out. They people at selling point said that the battery will function properly after a few days of use. But it did not. The dealer requested me to charge the battery which i did but no improvement occured. The after three months i deposited the battery with the showroom. They promised me to replace it after a few days....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — emi updating problem [Resolved]

 VEER LEHAL ENTERPRISES on Mar 3, 2018
I brought tvs jupiter 2 wheeler bike in feb 2016, i paid my 24 emi installment in feb 2018 when i brought the bike i gave them five checks.in advance but only one check is issued then they said with the another check signature problem is facing they send my 4 checks to chennai head office. Then they send the man for collect the every month stallment i paid through cash i hav all recipe but now they said few stallment are pending they are not giving me noc. I have show my all slips to them many time i called executive person to solve my problem but still problem not solved. Also i visit to the credit...
Complaint comments  Read comments [1]Complaint category Loans

TVS Motor Company — customer service at tvs showroom in pune hinjewadi [Resolved]

 ravikantpathak on Mar 3, 2018
Hi team,

Recently i have purchased a bike from sai baba tvs showroom located in hinjewadi pune, i didn't like the service at all, a really very bad service, they have me some scratched parts in my new bike saying they will change them within a month but till now after 8 months they have not done, they even not contacted me once after me contacting several times, there behavior rude and pathetic specially manager, their sales person don't take any responsibility after sale, even no help from them, manager is very rude and doesn't help at all, they have given 4 contact numbers on their...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — ramkay tvs servicing center velachery cheating customers [Resolved]

 Siva Aditya Varma on Mar 2, 2018
Ramkay tvs service center velachery cheating customers in the name of doing byke service:

I own a jupiter vehicle. Which has covered only 14000kms from aug 2014 to mar 2018.

1) cheating in the of amc:
=
While giving my byke for servicing, the representative told that if i take amc of cost 2000rs, they will cover upto 900rs of labour changes for each service for up to 4 services in a year. Based on that, i took the amc and finished the servicing and while billing they only covered 500rs of labour changes and told that it covers only maximum of 500rs....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — not responding to the complaint about giving registration papers. [Resolved]

 TELUGU WORLD TUBE on Mar 4, 2018
I took tvs jupiter in kavya house, road no 36, jubilee hills, hyderabad
Until now i didn't get the registration papers from them. I buyed it in 2016.. It has been over 1 year now.
Whenever i am going to them they are giving silly reasons like there is showroom problem.. They are telling me to come after 10 days and so on.
Worst response. Very disappointed of tvs motors.
I have already given compliant about tvs motors that they are not giving my registrations papers. Until now it hasn't been resolved.
My complaint update id is tvs motor company complaint status...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — behavior of employee [Resolved]

 Lavkush Mourya on Mar 1, 2018
My bike is slip on the road and damage the right side of the parts and next day im going the showroom and visitor to suggest a claim and provide the information documents to come then im going next day with proper document but showroom not provide information and then i m left the showroom sometime again call me and to talk to me come and sign and abuse me and not provide information propely and not work properly...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

TVS Motor Company — miss behaviour [Resolved]

 Mallik Prabhakar on Mar 1, 2018
Sir
I am very disappointed this time for your security guard mrs. Sunil. He is not communicated and he is so rod to talk with us.. My grand mother mrs. Geeta devi had bought jupiter secuty in 2014. 01/03/2018 today i received my vehicle in rahul tvs motor samastipur. I am just ask him to know about my vehicle spair part's but he is talk so rod for me. Please do something against him.
Thanking you

My vehicle number-br 33w4285
Contract number - [protected]...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — worst experience in documentation [Resolved]

 Chauhan Maulik on Mar 1, 2018
This is the worst experience i have ever experienced with tvs motor i had purchased tvs jupiter from plk surat on 22/01/2018 i have completed all formalities which was requried during purchase made payment but still after making a repeated followup regarding invoice, insurance copy i havnt got till date and today i got call for service and told will register complain for this they told invoice and insurnace are ready please collect
Kindly make arrangement to provide document at my office as am not getting time from my office work
Hope will do needfull.....
Complaint comments  Read comments Complaint category Car Dealers

TVS Motor Company — misbehaviour and not fix rates [Resolved]

 Mukudeenu on Mar 1, 2018
Sir i purchce. Your apsche 160 for our driver fron your dealer nainital motors rampur road haldwani (Nainital) uttrakhand) manager and sels person have different rates one sels person tell 10 rs second tell 11 r, s. Manager tell 11.5. And before purchace call me and tell discounts accessories then i reach at showroom for purchace bike they increase 1000rupees. Sir when we make qute they tell me all r. T. O. Work registration etc complete in this money. But sir yesterday i reach showroom they tell me number plate fees deposit extra. And your dealer manager not comunicate properly.
Dealer name...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — tvs apache 310 rr bike delivery delayed [Resolved]

 Santhu.19 on Feb 27, 2018
I have booked tvs apache 310 rr bike on 16-dec-2017. While booking dealer informed that the bike will be delivered by 3rd week of jan-2018 and told me to make the full payment before that. Subsequently by 17-jan-2018 i have paid 2.7 lakhs rupees to the dealer in 3 installments. Its been almost 2 and half months (74days) but still i have not got the bike delivered. I have visited bike showroom like 10 times, every time they kept on telling me that the bike will be delivered next week.

Dealer puts a blame on tvs motor company stating that they have not got the supply from them yet....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — reg : price difference [Resolved]

 Harilal AR on Feb 26, 2018
I booked apache rtr 200 carburettor from innovative tvs, lal bahadur shastri rd, bhandup west (Tvs dealer) for rs 112500 (Plus 2% = rs2250 for credit card charges).

At the same time my friend booked apache rtr 200 carburettor from vakratunda motors, vikhroli west, mumbai (Agent) at rs 108000.
Also agent offered some cashback and few other offers (Not yet received anything till now, so will confirm after that).

Note : both bikes are not yet delivered and under mulund rto registration.

Date of bookiing is different but in february.

Will...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — booking/delivery failure of apache rr 310 [Resolved]

 Prashant4943 on Feb 21, 2018
I am prashant ranjan from patna & have booked tvs apache 310 rr from swastik auto, ranchi. I was asked to submit booking amount of rs. 50, 000/- by the dealer & have done accordingly on 10.1.2018.
After paying such a high booking amount and waiting for more than 40 days, i am yet to get my bike or even any update on it. When calling the dealer’s staff, i am being treated like i am irritating them.

Need a support as i do not want to cancel my booking.

Regards,
Prashant....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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