TVS Motor Company Customer Care
TVS Motor Company
Customer satisfaction rating: 14%
Submit a Complaint
2395
COMPLAINTS

TVS Motor Company Customer Care

TVS Motor Company

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Address
Jayalakshmi Estates 5, Floor 8, Haddows Road
Chennai
Chennai District
Tamil Nadu
India - 600006

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1394
down
436

Phone:
Phone:
+91 44 2827 2233  [Regd. Office]
up
751
down
227

Fax:
Fax:
+91 44 2825 7121  [Regd. Office]

Additional info

Factories
TVS Motor Company, Post Box No. 4, Harita, Hosur 635109
Tel: +91 43 4427 6780
Fax: +91 43 4427 6878

TVS Motor Company, Post Box No.1, Byathahalli Village, Kadakola Post, Mysore 571311
Tel: +91 82 1259 6561
Fax: +91 82 1259 6550, +91 82 1259 6553

TVS Motor Company, Village Bhatian, Bharatgarh Road, Teh. Nalagarh, Dist. Solan, Himachal Pradesh 174101

Tel: +91 17 9522 0492, +91 17 9522 0493
Fax: +91 17 9522 0496



View More Information...

Customer satisfaction rating
14%
Complaints
2395
Pending
0
Resolved
342
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

TVS Motor Company Complaints & Reviews

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TVS Motor Company — complaint not resolved

 Ruma1808 on Oct 6, 2018
I have raised a complaint regardin by jupiter scooter. The complaint reference number is 119501.
The scooter was serviced by shree sai wheels and withing 10 days the problem reoccurred.

Please let me know what action tvs company is taking. The scooter was purchased last year in november and only run 400 km. Why the problem is not resolved.
Are you saying this is a defective model.

Contact me on [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — it's too late to get a car number

 PRADIP SINGH 2050 on Oct 5, 2018
Sir,

I bought a tvs wego ten months ago from sagnik motor’s

But I still could not find my car number.

I told the dealer many times.

He said I'll be getting in a few days.

But for a long time there was no fruit.

I complained to you.

Please help me get this vehicle number.

Thank you

I am Pradip Kumar Singh from west Bengal, nadia .

My contact number is [protected]...
Complaint comments  Read comments Complaint category Car Dealers

TVS Motor Company — faulty scooter sold by tvs and no redress to complaints

 saurabh10780 on Oct 4, 2018
This is the 2nd complaint i sent and still no action is taken. The showroom people just call once and then forget. Shame on tvs and balaji tvs on the whole.

Original complaint as below —
Dear customer care team,

Kindly note that i bought 2 tvs ntorq scooters. One for my brother and another for my senior citizen father. Both have the same issues but i would speak for the one i gifted to my father as my brother is a senior lawyer and is handling the issue himself.

Please note that my father is a heart patient and the scooter was bought for his...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — defective vehicle dealing with us

 Alka phajge on Oct 3, 2018
Defective vehicle dealing done with us by your century inka, kohli corner, s. No.31/32, cts no.12, near phugewadi, sanjay nager, phugewadi, dapodi, maharashtra 411012. Now faults were identified and dealer is not supportive to replace vehicle. We have purchased three vehicles in last one month. We are need support and faulty vehicle replacement from your dealer or company....
Complaint comments  Read comments Complaint category Loans

TVS Motor Company — apache rtr 200 4v race edition. poor quality paint used

 Abhijit 2025 on Oct 3, 2018
Dear all,

It is to inform you that I have purchased Apache rtr 200 race edition on 2/10/2018 from Auto Hi tech distributors (TEZPUR, ASSAM). But, I feel very disgusting when I found some rust on the lower portion of the side stand and on the main stand as well. when I report the issue to the dealer I got no satisfying reply. How A company like TVS can provide such poor quality material to its customers? I give all my savings to purchase this two-wheeler and after that when such type of problem arises this will obviously change my faith on TVS..
hereby requesting you please...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — tvs apache 180 service not done at all.

 Joel1 on Oct 3, 2018
I gave my bike for service in TVS Neo moters center (bilekahalli BG road Bangalore).
I had 2 major bike issues 1. chain was making noise and 2. Head light (given wrong spare part from same center earlier)
But they only washed the bike and kept it there whole day, gave it back and charged 1000rs....
Complaint comments  Read comments Complaint category Products & Services

TVS Motor Company — in proper servicing - tvs jupiter zx (bs-iv)

 Susi K on Oct 3, 2018
Dear sir

With reference to the above mentioned subject, our vehicles details as follows :

Vehicle reg : ap 16el3413
Chassis number : md626eg4xh1k45917
Engine number : eg4kh1721971
Date of registration :[protected]

Our self start & quick start both are not working properly, hence we been to lava chethana tvs motors at nuzvid & kasa tvs motoros at vijayawada.

They said battery doesn't have problem. After serving the problem become more and the vehicle is not getting started. Again we been to lava chetan motors at nuzvid...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

TVS Motor Company — regarding parts colors [Resolved]

 ajayrastogi.iifl2010@gmail.com on Oct 2, 2018
क्लेम के दोरान मैंने अपनी Jupiter का पार्ट्स चेंज करवाया था जिसका नंबर k62214808d.K62220408d .k6221498d है इन पार्ट्स के कलर मेरी स्कूटी के रंग से बहुत ज्यादा डिफरेंट है कृपया मेरी समस्या का समाधान जल्दी करें ये पार्ट्स मैंने संजय इंटरप्राइजेज रुद्रपुर उत्तराखंड...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — service and behavior

 sourav960 on Oct 2, 2018
I went to a tvs service point situated at jatni, odisha (Sushil tvs) told the problem about my bike having some brake problem and told them to shut out. Instead of shutting that out that fellow told me that i don't know work go for any other mechanic, if he don't know how to work and how to interact with customers then why he is there,. Also the person who guide all those service he told me that you have always problem in your bike. So if there is a small problem also that is there duty to shutout,.

Another problem my bike exhaust pipe is damaged so i went to various tvs showroom...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — handling problem

 redbeast on Oct 2, 2018
I purchased apache 200 4v race edition on 16th september 2018.
From the 3rd day i started receiving problems in handle bar.
My handle bar is going towards right while riding it straight. I raised a complaint to the showroom on first service but they are saying it is ok.
Then i visited 2 other showrooms they have detected the problem for the same and resolved it some how. But after riding it on a long route i started facing the same issue again and again after resolving this issue for 4 times. I think they have sold me the defected piece and now they are saying we cant do anything...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — poor tail panel quality

 Rajatbmalik on Oct 2, 2018
I purchased my bike on 2nd of march 2018.. The tail panel quality is pathetic.. My tail panel cracked even when gentle pressures us on it. The fibre quality is very poor. The tail section panel which is located around the pilion seat fibre cracked. Please improve quality of fiber on the motorcycle and matte black color tends to scratch very easily. My bike tail section fibre in bad condition....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — service rate and bad behavior

 Sharif1810 on Oct 1, 2018
There is showroom which takes three types of labour charge. 1. Labour cost 2. Showroom enter cost 3. Chain set feed cost. And it all rate cost includes in labour cost. And the very bad behavior of showroom owner. He is a crazy guy. He took vehicle wash cost but it is also includes in general service charge. He is not taking me serious and ignoring again and again....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — not satisfied with service

 Mageshtm on Oct 1, 2018
Hello this is divya magesh,

On saturday i given my tvs wego scooters to vijay motors - avadi, for service purpose. (Warranty)
While take back my vehicle, i found the foot rest was broken condition. I asked them but i m getting the proper solution. Very worst service experience with them. I need a proper solution for their faulty services. I used my vehicle with 1200km since last 4month. One by one i got issues 1st service headlight issue, 2nd service foot rest broker by service center.
Need a replacement of my vehicle....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

TVS Motor Company — bad service provide and bad behaviours of service staff

 raman0901 on Oct 1, 2018
Dear sir/mam

I am shankar khanna s/o late sudarshan kumar khanna. R/o 120c e-block gali no 15 om vihar ext. Uttam nagar 110059. I am using tvs jupitter classi reg no dl9sbp2883. I am visited in dynamic motors pvt ltd add - a-15 rajapuri main palam najafgarh road opp sector 5 dwarka new delhi 110059.in my vehicle milage are going down and break are not working properly. Mr. Shubham attend me and says give me some time he will ready my vehicle when i am reached after some time he says vehicle is done and you can go. I have started my vehicle but same problem are coming. When i again...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — lady handle for ntorq 125

 gspramod on Sep 30, 2018
Hi sir,
I purchased ntorq on september. I fixed lady handle for n torque 125. But problem is that after fixed the lady handle, when i close the seat, the light is not shut downed (Off) because of lady handle's assembling problem. Because of this, my vehicle battery is draining un nexessary. But i must ne d lady handle also for safe riding
So please do the needful....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — tvs rtr apache 160 4v

 bobby307 on Sep 30, 2018
As I have purchased a bike from your workshop before 2 months but after that I have faced many issue like Shocker problem, break problem, Self start problem, Milege problem, engine problem and silencer problem.for that I went to service center, showroom everywhere but they didn't take any action till today I purchased a new bike not any second hand after that I have facing this kind of issue I am requesting to you please change my bike as soon as possible & take hard action on it. 

Thanks & Regards

Brijesh Kumar

Contact no-[protected], [protected]...
Complaint comments  Read comments Complaint category TVs

TVS Motor Company — complaint about tvs jupiter zx bearing chassis no md626eg42h3n32589

 CA Rahul Chaurasia on Sep 30, 2018
Sir,

I purchased TVS Jupiter Zx Model bearing Chasis no MD626EG42H3N32589 and Engine No EG4NH2X47438 from S D Motors as on 29/01/2018.

I got done third free services from S D TVS Motor, 1/486, GT Road, Uberoi Compound, Ghisa, Dilshad Garden, Delhi, 110095. I told specifically the problem faced by me towards scooty about engine failiure to the concerned mechanic . My scooty automatically stops after running 3-4 KM. Today, I faced an accident that could be convert into major mishappening with me. My scooty suddenly stops in between road and a fast running bus behind...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

TVS Motor Company — the part are not available.

 swap vlogs on Sep 29, 2018
I purchased my tvs ntorq from shahdol (Mp). I have issue of noise in scilencer before 1st service. I told them that it is manufacturing problem and the manager of that showroom told me that the order we are placing is being cancelling all the time and they are saying that sometimes later we will call you since 2 months.
What i will do. I think you will take my complaint and being processed.
Thank you...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — pathetic service of apache 160cc

 Naveed.92khan on Sep 28, 2018
I have purchased the apache 160cc from your dealer Arunagiri motors kalyannagar branch Bangalore

I had given my vehicle for 2nd free service at the service station at Arunagiri motors Kalyan Nagar on 27/9/2018 at around 11:45 A.M and the service done to my vehicle is pathetic
Firstly I get a call from the dealer at 3 P.M saying that the vehicle is ready and I can collect it. After going to Arunagiri to my surprise I see that my vehicle is punchered..
Secondly the same issue that I had faced in my first service that the rear disc does not hold the brake after I apply...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — servicing issue - trijal tvs marathahalli

 Tarunagrawal1908 on Sep 28, 2018
After servicing my jupiter, they are saying there is an issue with battrey and it needs to be replaced. But i never faced any issue with battrey in last 2 year. And now battrey is completely dead after servicing. They have kept my jupiter from 3 days and not at all responding properly on this issue.

They are asking me to call back again and again. Please help to resolve this issue....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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