TVS Motor Company Complaints & Reviews

Subject: Complaint Regarding Poor Service and Unresolved Issues with TVS Jupiter (Registration No: AP39ES1135)

Dear Customer Service Team,

I am writing to formally express my dissatisfaction with the service I received for my TVS Jupiter (Registration No: AP39ES1135) at your service center. I have contacted your service team multiple times regarding several issues, but I have not received the quality of service...

Date: 10/09/2024

My scooter(TVS Ntrq 125) was experiencing acceleration difficulties (feeling sluggish and straining the engine) and emitting a strange noise from the exhaust while turned on.

I visited the service center and reported these issues:

1. Difficulty accelerating
2. Increased vibrations while driving
3. Noise from the exhaust at low speeds
They acknowledged the problems and assured me they would be resolved. I dropped off my scooter at 10:40-11:00 AM and picked it up at 6:45-7:00 PM.

They informed me that the servicing had been rushed and advised me to check if the issues were resolved. Upon testing, I found that only the acceleration problem had been addressed. The invoice for Rs. 4700 included a belt, brake, and other parts. My actual issue was different, and they replaced unnecessary items, charging me unnecessarily.The washing was also not done properly.

After informing them of the persisting issues, they asked me to bring the scooter back the next day for further inspection.

Date: 11/09/2024

I returned at 10:30 AM, and they promised to check the scooter. After receiving no updates, I called them and was asked to come. They informed me that they had tightened something but the issue remained unresolved. They mentioned a chain component that needed to be replaced or tightened but was currently unavailable. They would contact me when the part arrived, and there would be an additional charge.

I also reviewed my previous service invoice from May 2024 and noticed that one of the part(Not the above chain) typically replaced annually had been replaced again within 3-4 months in this servicing. I pointed this out, and they attributed it to a staff absence and promised to investigate further.

Upon returning home, I discovered that the scooter now had both vibration and acceleration problems. None of my original issues had been resolved, and I was charged Rs. 4785. It seems they replaced random parts to address the problems, which is unacceptable. Charging such a significant amount without resolving the underlying issues is unsatisfactory.

I have attached the invoice from my servicing.

I purchased a TVS Ronin Motorcycle on January 7, 2024. Since then, I have experienced several significant issues with the vehicle, including a dead battery, engine starting problems, and a faulty gear sensor. Additionally, the roadside assistance service I purchased with the motorcycle has been unresponsive, and my complaints to TVS Motor have not been satisfactorily addressed. I have attempted to provide feedback on the product and service...

We have brought TVS Zest 110cc purple color. in two free service done and in 3rd service they done but they charged labor fee its free until 4th service. i did not noticed bill details in service center. after reached home then i checked bill and i knew it.after they called me for about service feedback i said this issue but they told me we not taken the charges. i mentioned bill ammount and labour fee details they not give proper reason. i really dont know they did my scooty serviced or not (like oil replacement..filter). i need action about this issue. and refund.

I have attached invoice details FYI.

Dear Jayalaxmi
Congratulations On your Offer from MNC TVS Motors Banglore
Your CV is short-listed in our company for Engineering Department. At Our Head Office or Regional Office. Our Opening's in Manufacturing or, Production, Designing, Quality, Billing, Planning And Accountant Department.
Anticipated Start Date is 28/08/2024 As Discussed Over the Phone During Your OnlineInterview Etc.
Salary is 16000 After PF ESI Deduction 14000 Net Salary. Second Month Salary 18000 to 20000.
Room Food Accomodation Free
I have attaching the schedule of the interview and the documents that you need to bring along with you. If you have any questions before you arrive, please contact us.
Interview Address - RR Complex Near Sai Baba Temple Service Road Kempegouda Layout Outer Ring Road Laggere Banglore - 560058
Thank you.
Hr Department
Tvs Motor Company limited.
Tvs motor company is the Third largest two-wheeler Manufacturer in india and one among the top ten in the world, with annual turnover of more t... is the flagship company of the, usd 7.29 billion, tvs group.
The business ranges across automobile component manufacturing, components to software development.
Tvs motor company ltd (Tvs motor), member of the tvs group, is the largest company of the group in terms of size and turnover. Tvs was established by t. V. Sundaram iyengar.f Sundram iyengar was born in 1877 in thirukkurungudi in the' tirunelveli district of madras presidency, british india. He began with madurai's first bus service in 1911 and cc founded t. V. Sundaram iyengar and sons limited, a company that consolidated its presence in the transportation business with a large fleet of trucks and buses under the name of southern roadways limited. When he died in 1955 his sons took the company ahead with several forays in the automobile sector, including finance, insurance, manufacture of two-wheelers, 5c tyres and components. The group has managed to run 33 companies that account for a combined turnover of nearly $3 billion

Hello my name is yogesh ashiyani nice to meet you. 1 month ago i have problem in my tvs iqs after that i go to jamnagar service centre. He said battery problem my vehicle only 10000 km run. Service centre said we give your scooter in 15-20 days but today is 30 days go. Many time i contact coustomer care but don't answer me. Today's is 1 month go but no response in service centre. Pls help me for that i have give you my compialt number please note your reference number tvs_gr_[protected]. Please mention the same in further. After that i contact ravi shrma sir for more information he is telling me wait 7 days but not responding my call i give his contact number +[protected]. Many time i contact him but not responding. After that i contact my area show room name om tvs manager in jamnagar gujarat name dinesh his number is +[protected]. Today is still 30 days go but not solved my problem. I have original bill and warranty card also but not solved my problem my name is yogesh ashiyani mo no. [protected].

I am owning the TVS victor 2017 model bike and I have taken the 5 years TVS bike warranty. Engine noise issue came very first on 2017 December which was just 6 months of purchased and it will keep coming every year. I asked TVS team to give me permanent solution because if warranty over i have to bear the huge cost of engine. But they haven't provided me any permanent solution. Now same issue came again and asking to pay 17000/- INR Approx amount. They are not accepting that the engine is faulty and when i asking them the solution now. They are not responding me properly whole TVS team.

Request your urgent attention on this matter as I handed over my two
wheeler (TN14-AE3857) on 8th June morning at Walter TVS velachery and team has not actioned upon it till a week even after continue follow up and didn't check it too, suddenly from yesterday(18/06/2024) they are saying the issue is due to wire cut by Rat. We don't have any Rat in our building as there are multiple vehicles standing in the parking area from...

TVS XL 100 Engine issue in 5 Years. Product was completely maintained only with authorised delear even though, it is having an major issue.
Now, the concern is to understand the quality of service provided by the dealer or product quality.
Ticket raised with Customer care on 04th Jul'24 but still now there is no response for the same from them and customer care executives are not having much information with them . Cased ID:[protected]

Dear sir

mera name sagar gupta hu me tvs ka 9 yeras experince x emoloyed hu mene 2021 se 2024 ko may me job chodi hai mujse koi aggriment nahi krvvya
tha mene 23 may ko inko bole bina job chhod di kyu ki not mangemnt so or muje meri salary nahi di may month ki salary abhi tak nahi or bhout pressuare me akke mene or mere jo manger hai dono ne pressuare ke liye chod di jab mene call kiya owner ko mr. jenil shah to unhone...

I purchased the TVS iQube S version in December 2022 and was offered an advanced subscription plan with features such as theft monitoring, geo-fencing, charging stations, and navigation. However, after the yearly subscription expired, I encountered difficulties when trying to renew the advanced plan. Despite numerous attempts to pay for the subscription plan using my iOS device (Apple), the company has not provided a satisfactory response.

I recently raised a complaint regarding this issue, and the company is now claiming that my subscription plan is activated and working fine on Android devices, which is not the case. When I bought the bike, I was assured that everything would be taken care of, but now, after one year, I am unable to access any of the premium services that were promised at the time of purchase.

I demand a prompt and effective resolution from the company regarding the subscription plan issue.

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding my TVS iQube electric scooter, which I purchased on 31st October 2023. The vehicle number is DL9EV1832.

Since 10th November 2023, I have been experiencing an issue where a clicking sound emanates from the motor when I accelerate. Upon consultation, the TVS maintenance engineer advised that the motor needs to be replaced due to manufacturing...

Dear K SRAVANI

Congratulations On your Offer from MNC TVS Motors Banglor FC FCe

Your CV is short-listed in our company for Engineering Department. At Our Head Office or Regional Office. Our Opening's in Manufacturing or, Production, Designing, Quality, Billing and Planning Department.

Anticipated Start Date is/09/05/2024 As Discussed Over the Phone During Your OnlineInterview Etc.
...

Dear Sir,

I hope this message finds you well. I am writing to bring to your attention a matter of significant concern regarding the services provided by M/s Ananya Automobiles Malout Road Sri Muktsar Sahib through its sub dealer at Gidderbaha their authorised representative Punish Bansal Mobile no[protected], a dealer authorized by your esteemed company.

On[protected], I purchased a TVS Jupiter 125 Disc from Mr. Punish Bansal authorised person at Gidderbaha Mandi of M/s ananya automobiles Sri Muktsar Sahib.All payments are transfer to Above said dealer accounts with the understanding that the Registration Certificate (RC) and insurance papers would be promptly provided. Regrettably, despite numerous reminders and assurances, I have yet to receive these crucial documents.

Moreover, I made the necessary deposit to the bank as per the loan's instructions, expecting a seamless process. However, the delay in receiving the RC and insurance papers has caused undue inconvenience and uncertainty regarding the legality of my vehicle's operation.

I implore your urgent intervention in resolving this matter and ensuring the expeditious issuance of the RC and insurance papers. Furthermore, I request transparency regarding the status of my documents and a clear timeline for their delivery.

Please understand that this situation has not only inconvenienced me but also undermined my trust in your company and its authorized dealers. I trust that you will address this issue with the urgency and attention it deserves.

Thank you for your prompt action in resolving this matter. I look forward to a swift resolution and the timely receipt of the required documents.

Sincerely, Dharminder
[protected]

On 11th April 2024, I handed over my Jupiter vehicle (TN07CW4570) to M/s. Ramkay TVS, Adyar, Chennai for regular servicing with a complaint about the front wheel getting partial jam. Till that time the vehicle was not having any starting trouble either using battery or by kick start.
On the same day, they serviced the vehicle rectifying the problem of front wheel. Though I did not have any trouble in starting the vehicle using battery,...

Engine complant
Missing in running

Iam Vasi Ananda Rao Given My TVS scooty pep+ No. MH49AB0607 to Unity Motor works LLP, Vinukonda, on 10/02/2024, 4 PM, The Manager promised to give bike by 7 pm same day. There after I used to go daily for vehicle delivery. They keep on postpone my vehicle delivery one delivered on 19/02/2024.
1. I have suffered a lot revolving to TVS showroom, they have waste my time.
2. As my wife uses the Scotty to drop and pickup children, health checkups ups, she suffered a lot.
3. I was shocked while paying the bill of Rs.5, 477/-. Without my consent they have installed bike spare parts 17 spare parts. The bike is 9 years old, i would not preferred this amount if they given estimation to me, i rather sell the bike and taken new one.
4. The bike stats making noise which is not there before servicing,
5. After bill payment bike delivery delayed stating keys are not found for half an hour
I understand Unity Motors works LLP made fraud of Rs.5, 477, they have cheated me and wasted my valuable time and money.

Opp party Address My address
Unity Motor works LLP Vasi Ananda Rao
Karempudi Road Branch Manager
Vinukonda State Bank of India
Palnadu District Bollapalli Branch
Andhra Pradesh Bollapalli Village and Mandal
PIN 522647 Palnadu District, Andhra Pradesh
Mob :[protected] PIN: 522663
Mob: [protected]

I am writing to address a deeply concerning issue regarding the recent purchase of a vehicle from your dealership.

On [29th February 2024] I booked a vehicle paying 50, 000/- down payment, I visited your dealership [Litra TVS] to take delivery of a new [TVS Jupiter 125 Disc - 2024 Model]. To my dismay, upon inspection, I discovered significant damage to the vehicle, including deep dents on the rear body part and a dent on the left side panel and rusted nuts and bolts. These damages were brought to the attention of your sales representative on [6th March 2024], who assured me that the necessary repairs would be made promptly. Despite assurances that the parts would arrive by [11th March 2024], and the repairs would be completed by [12th March 2024], no resolution was provided by Suraj sales representative, leaving me without any response even after several follow-ups.

Upon my return to your dealership on [13th March 2024], I was disheartened to find that although the damaged parts were replaced, the vehicle still exhibited signs of damage. Despite informing the Manager, Parikshit, no satisfactory resolution was offered. This situation has not only caused me undue inconvenience but has also resulted in wasted time and expenses incurred in traveling to your showroom repeatedly.

As a customer who placed trust in your dealership, I expected to receive a vehicle in perfect condition and am deeply disappointed by the lack of accountability and professionalism demonstrated in handling this matter. Furthermore, the prolonged delay in resolving the issue has further exacerbated my dissatisfaction.

Given the circumstances, I am requesting an immediate refund of the amount paid for the vehicle. The level of service provided has fallen far short of my expectations, and I am unwilling to continue any further association with TVS.

Please understand that this situation has caused me significant mental distress, and I am compelled to escalate this matter on social media and file a formal complaint with the Consumer Forum if a satisfactory resolution is not reached promptly.

I urge you to prioritize this matter and provide a swift response. Your prompt action in resolving this issue will be greatly appreciated. I wish to get my money refunded.

I eagerly await your response.

Respected Sir/Mam

Iam Dinesh kumar residing at No 20, santha avenue, Nerkundram, chennai-600107.I left my bike in Vijayalakshmi motors Nerkundram Regarding Complaint on Fuel Issue.For past one month my bike is service center.First they said the amount as Rs7000.I said okay for service.But suddenly they are calling yesterday saying that Rs15000.Iam a daily labour person how could i arrange.So want to make complaint on Tvs service center for not giving proper information, Respect It is one year bike not claiming warranty.so please do the needful .Thanking you.
Yours sincerely
P.Dinesh kumar
Chennai
Contact no:[protected]
Vehicle no:Tv02bv6971

Vijayalakshmi motors
No 65, poonamalleee High road,
Nerkundram, Chennai-600107
Ph no :[protected], [protected]

Iam Dinesh kumar residing at No 20, santha avenue, Nerkundram, chennai-600107.I left my bike in Vijayalakshmi motors Nerkundram Regarding Complaint on Fuel Issue.For past one month my bike is service center.First they said the amount as Rs7000.I said okay for service.But suddenly they are calling yesterday saying that Rs15000.Iam a daily labour person how could i arrange.So want to make complaint on Tvs service center for not giving proper information, Respect .Thanking you.
Yours sincerely
P.Dinesh kumar
Chennai
Contact no:[protected]
Vehicle no:Tv02bv6971

Vijayalakshmi motors
No 65, poonamalleee High road,
Nerkundram, Chennai-600107
Ph no :[protected], [protected]