TVS Motor Company Customer Care
TVS Motor Company
Customer satisfaction rating: 15%
Submit a Complaint
2225
COMPLAINTS

TVS Motor Company Customer Care

TVS Motor Company

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Address
Jayalakshmi Estates 5, Floor 8, Haddows Road
Chennai
Chennai District
Tamil Nadu
India - 600006

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1175
down
382

Phone:
Phone:
+91 44 2827 2233  [Regd. Office]
up
616
down
191

Fax:
Fax:
+91 44 2825 7121  [Regd. Office]

Additional info

Factories
TVS Motor Company, Post Box No. 4, Harita, Hosur 635109
Tel: +91 43 4427 6780
Fax: +91 43 4427 6878

TVS Motor Company, Post Box No.1, Byathahalli Village, Kadakola Post, Mysore 571311
Tel: +91 82 1259 6561
Fax: +91 82 1259 6550, +91 82 1259 6553

TVS Motor Company, Village Bhatian, Bharatgarh Road, Teh. Nalagarh, Dist. Solan, Himachal Pradesh 174101

Tel: +91 17 9522 0492, +91 17 9522 0493
Fax: +91 17 9522 0496



View More Information...

Customer satisfaction rating
15%
Complaints
2225
Pending
0
Resolved
332
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

TVS Motor Company Complaints & Reviews

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TVS Motor Company — tvs ntorq

 prashant hadapad on Jul 4, 2018
Dear Concern,

we had booked Ntorq in the month of april 29th by paying Rs 5000/- advance payment in solar TVS vijayanagar, still i did't received the vehicle and informed to customer care also Kindly provide the material before 8th of july if not possible i will cancel the booking and purchase the Suzuki access 125. waiting for your response.

Regards,
Prashanth
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

TVS Motor Company — no silencer available for tvs phoenix

 Madhukiran Babu Arepalli on Jul 3, 2018
I purcased tvs phoneix in 2013, now its silencor got damaged. I tried in all showrooms and service centres in vijayawada and rajamandry and i found that spare part nowhere. Without providing any spare parts why you introduced phoneix model and now that model bike was also nowhere. If spare parts not available in villagers or mandala or towns it was ok but why it was not available in cities. Resolve this issue as early as possible, guide me procedure to get that silencer. Thank you....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

TVS Motor Company — no proper responsive

 Karthiban G on Jul 2, 2018
Hello,

I purchased tvs jupiter on saturday and bike delivered on sunday 11.40am from "sri pandian tvs"

I am the owner of the vehicle today they said all paper will be ready and they haven't provided any... Also my dad went to showroom twice and their response is poor and sarcastic... Which makes my dad feel so bad

I would like to request you to check these out and seems like bike have some issue also request to fix the problem immediately...

Looking forward for your response...!...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — horrible service experience

 vaibhav2009 on Jul 2, 2018
Hello tvs team,

I writing today to complain about the extremely poor service i received from your company on june 15, 2018. I visited sabharwal service center located at rithala to get my tvs jupiter serviced. It was a regular service and there was no issue in the scooter.

I dropped my scooter to the service center at around 11 am and i was asked to take back my scooter around 4:30 pm. When i went there at 5 pm, the scooter was not serviced till then and they made me sit over there for an hour-long till the time scooter got serviced (First horrible experience). On...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — about dealer (latham motors chennai)

 Arunkunar on Jul 2, 2018
I had booked tvs jupiter on feb. But the same was delivered on mar month after raising complaint with tvs customer care. Getting very worst customer service from this dealer (Latha motors chennai). They hv given the commitment that the bike cover along with the bike during the delivery. I hv been waiting for this for the past 4 months. Yet not received the same from the dealer....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — regarding worst service by your authorised dealer prakruthi tvs jalahalli cross bangalore

 Sanju G J on Jul 1, 2018
I have given my apache 180 bike for service 15 days back and after service i am facing an back disc sound even changing new pads. And today gear liver bolt near gear shifting was opened suddenly while riding.. My bike was good condition before giving to service but now i am facing new problems.. Very unhappy with your service worst service i have experienced.. I will never give for service in future.....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — worst service provided by rushabh tvs service center

 Hina7267 on Jul 1, 2018
I purchased tvs jupiter in May 2017 from Rushabh TVS pune showroom. I use to ride it daily. From day 1 i am facing issue with is brake, this has been highlighted multiple times to service center. from last 1year i am using this bike with same issue.

before few months there is some kind of noise coming from downside of bike, but service advisor deny to listen to ths issue, i am fed of your service guyz, not going to recommend TVS Jupiter to anyone anymore.

request you to keep thi scooter with you and refund my amount

Request you to please look into this....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — tvs dealers charging more

 Ramgopal Mudigonda on Jul 1, 2018
I'm planning to buy jupiter classic and i went through multiple dealers in hyderabad and secunderabad. Strangely i find every dealer is quoting :

1. 1200 + extra price on ex-showroom. While the tvs website shows rs.59960, dealers are quoting from rs.61235/- +
2. They want to charge mandatory accessories - around rs.1500/-. Couple of them says, even the mirrors are chargeable
3. Not transparent on registration charges
4. Want to charge around rs.1100/- as handling / facilitation charges

Can tvs look into this and suggest a good dealer in hyderabad...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — regarding poor service of bike

 mohsinkhan1811@gmail.com on Jul 1, 2018
Yesterday i went to the tvs service point (Civil lines allahabad)
First of all they charged me labour charge which was quite high as compared to other service center's.
Even after charging a high rate they did nothing except filling of engine oil and washing.
One of the employee denied that i won't do in a very harsh way which was intolerable.
I want to ask that for what they are charging, just to clean the vehicle and filling of engine oil. Is this customer centric?
Even they interrupted the wiring, results in no horn and no passing.
I paid them for ruining...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — tvs jupiter engine off in running condition, start issue, engine noise, engine vibration on normal road

 Rahulkumar100100 on Jul 1, 2018
Dear team,

I had purchased tvs jupiter bs 4 (Matte blue) basic model from om tvs (Molar band), which is located in south delhi.

Purchase date : 01st jan 2018.

Now after 05 months, he has lot of problem with my scooter. This vehicle suddenly stopped and middle of road and failed to start again. Then i visited to tvs service centre then the problem got resolved.

But when i completed my 04th free service from the service centre. My scooter is running well.
Now in the month of june 2018, (Km 110350) at the time of paid services. I...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — complaint about my tvs jupiter vehicle service

 v.bashkar on Jun 30, 2018
Today 8.30 to9 am i am given my vechile for service that person told me that 2 to 3 pm your vechile as been readay any way we are given call to you till 4 pm noone make a call after i made a call he said pl call after 10 minutes after 10 minutes he not pick the phone till 5.15 5.30 i went there one lady ask my job card he taken inside your vechile is ready pl wait till 6 pm no response i turn to my office.till i made call to that person they not taken phone.pl my job card also arasu tvs only....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — your meera tvs company surendranagar, gujarat not a good behaviour.

 Bhargav Mandliya on Jun 29, 2018
Your meera TVs company surendranagar, gujrat not a good service provide to customer.
Your meera company, surendranagar, gujrat. Not a good service provide to us.
Your meera company's. Service managment. Name : samir not a good behaviour.
Samir behaviour is very bad bad bad ...
Pls help me sir .
Pls solve my problem.

Your company meera TVs my scooty teenz RC book give me a 8 years . Meera TVs managment Name : samir give me a my scooty RC book is give me a. 8 years .
Pls . Solve my problem and good service provide to customer and us.
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — regarding complaint against dealer [Resolved]

 tejbhu on Jun 29, 2018
हमने राज टी0वी0एस0 से आपाचे 200 सीसी 16 अगस्त 2016 मे खरीदा है। गाड़ी का साइलेंसर फट गया है जिसे बदलवाने के लिए पिछले 4 महीने से राज टी0वी0एस0 मे चक्कर लगा रहे हैं अभी तक साइलेंसर बदला नहीं गया, जवाब मे बार-बार यही कहा जा रहा है कि अभी तक साइलेंसर नहीं...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — complain about rto documents

 himanshu ashokbhai on Jun 28, 2018
Dear concern

I have purchased TVs Jupiter mug purple color from oceanic TVs chandlodiya branch Ahmedabad on 03 october 2017 with invoice number 00375 My Scooter number is GJ 01 AN 3105 but till date I can't received my RTO receipt and choice number receipt from your dealer, so many time I have complain about this but didn't get satisfaction answer they told me that rto documents are stolen from his staff. I have requested so many time please give me written on your latter head that your emaildocuments stolen from my staff if any issue comes in future then we are responsible for everything...But...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — tvs jupiter start issue

 Madhu mankotiya on Jun 26, 2018
Hello all,

I had purchased tvs jupiter classic from so called good showroom of tvs located at south delhi in khanpur (Ahinsha automobiles) 4 months ago.

This vehicle suddenly stopped and failed to start again. I visitied 4-5 time to your service centre but unfortunately they couldn't solve this issue. Where should i go. For god sake! It might be possibility to get accident on such as problem. Whose responsible single person.

I asked your company when your have any single problem of your model so why are you launched this in the market.

I...
Complaint comments  Read comments Complaint category TVs

TVS Motor Company — apache rtr 160 having paint & warpage defect on side flap (rh side)

 Chandelv20 on Jun 26, 2018
I have bought a apache rtr 160 on date 21.06.2018. Bike having various visual defects - welding spatter on fuel tank, rh side (Plastic flap on fuel tank) flap having warpage, warpage on center flap, please find attached picture for the reference....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — service and warranty issues

 Paul Gurunath on Jun 25, 2018
Hi I am Palraj i has been Purchese TVS XL 100 in Siva Auto Agency Sankarankovil last 10 months before by CASH . they give 1 year warranty . last week Bike jain was broken due at riding bike .so there small crack on engine cover so there is leaking engine oil . today i went TVS Siva Auto agency they check almostly 7 hours later they said can't claim warranty this part they ask to pay 2000 rupees . and i very disappointed TVS customer care. one of the worst service ever my life .the bike ride only 7680 KM only but warranty book say up to 12000 KM . no one help i call customer help line [protected]....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — tvs service issue

 Kamlesh Kumar 102 on Jun 24, 2018
Dear sir/ maidam
My name is kamlesh i purchased a tvs jupiter classic 2018 model in month of april after purchasing this scooty everything was gud nd not a single issue in scooty but after 1st service i m facing so many pblms in my scooty like vebration and heavy sound and and pblm in wheel doing sound. On my second service i told them about all these isseus but they ingnore all nd resolve any pblm even they not wash my scooty properly so its so bad experience from tvs and the service center name is aditi automobiles noida sector 10
Plss resolve my usse as earlier other wise i will...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

TVS Motor Company — defective product sold by your dealer

 vipin@sharma on Jun 24, 2018
Hi,
I have bought apache 160 4v on 19/6/2018 from your dynamic motors pvt ltd raja puri uttam nagar. On the very 1st day at the time of parchase i have noticed that the front light cover was defected as scratched part installed on new bike then after complaining they have changed that now today on 24/6/2018 it's just been 5 days of my new bike i have found unwanted noise in engine and i have been there today early morning at dynamic motors branch and met with rakesh and repairing engineer they both have accepted there is some unwanted noise please leave your bike here will check and revert...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — pathetic and no value to the customer

 rajeshbuhsarb on Jun 24, 2018
In short pathetic "once payment is in, no more customer". Sales people (Deepak) make lot of promises when you are booking the vehicle, then after no promises are met. Promised to give delivery after 5 days but did'nt happen and few days in registration that also did'nt happen.

While buying itself so many promises are broken, now i am worried how i am going get vehicle service here....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

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