I was the holder of 600 units o[censored]S-64 scheme o[censored]TI vide cert.Nos.[protected] (200 units) and [protected] (400 units) as on 30, 06, 1993. The UTI declared a dividend of Rs. 1560 on these 600 uuits but the concerned official, instead of sending the dividend warrant (No.[protected]; MICR> no. 342440) to me at my usual address, sent the same to some other Mrs. Urmil Gupta at her address 21A, GH-10, Sunder Apartments, Paschim Vihar, NewDelhi, and she got the saame credited into her account No.8535 with Panjab Sind Bank in Paschim Vihar, New Delhi. When I did'nt receive my dividend for two months I contacted the UTI and they told me that the relevant dividend warrant had already been got encashed at Panjab Sind Bank, Paschim Vihar, New Delhi. When contacted this Mrs. Urmi Gupta of New Delhi admitted having received and encashed the said warrant but insisted that she was the rightful recepient of the amount relevant to the certificates which she was holding and that I should get in touch with the UTI to get my problem solved. It is pertinent to note that the dividend warrant counterfoil carries the certificate nos and the folio no. of the relevant holder and had she cared to tally the nos and folio no on the counterfoil with those mentioned on her certificates which she claimed she was holding, she would have realized the mistake. In any case the mistake was in fact on the part o[censored]TI who sent my warrant at her address. Since than I have been writing to UTI in this regard at different intrvals but the UTI never showed the courtesy of even acknowledging my letters what to speak of redressing my grievance.
Then durinf a visit to Chandigarh (3274, Sector 15D) din 2006, I personally visited the office o[censored]TI and expalined the who case to one of the officers there. As advised by him I submitted all these details to him vide my letter dated 02.09.2006 The gentlemaan assured me that he woud forward my case to the concerned quaters for further necessary action. Next month the UTI Technological Services, Plot No 3, CBD Belapur, New Mumbai, vide their letter UTITSL/ICC/legal/US64/2006-07 dated 16.10.2006 informed me that they had refered my case to their New Delhi branch at 174, Ist Floor, Rajendra Bhawan and I would receive a reply directly from tham.
When no reply was received even ater more than a year, I wrote an e-mail to that office on 19.12.2007 giving a reference to their New Mumbai office letter and requested that my due amount wlongwith interest be paid to me. As in the past, no reply was received . Once again I sent another e-mail on 24.03.2008 to this New Delhi office but again there has been no reply even after more than four months.I am a senior citizen who is fed up with the callous attitude o[censored]TI. Can you please help me in getting my due>
Urmil Gupta
558, Sector 15A, Hissar-125001 (Haryana)
Aug 14, 2020
Complaint marked as Resolved
I want to take the facility of online transaction, so I sent the I-Pin application form through courier on dated[protected]. After one month I sent the email to you for non receipt of I-Pin, but after 2-3 email I have not received any reply.
Then I have made the complaint on website of customer care o[censored]TImf on[protected] with ref. no. #4/WC-1803/1 but no action and no reply then again complaint with ref. no. 5/WC-2547/1 dated 3-5-2008 and receive a reply that this is under process.
I have not got any response so again complaint vide ref. no. #6/connect-1252/1 dt.[protected], #7/WC-5270/1 dt. 9-7-2008 and #7/WC-5826/1 dt.[protected] then receive only one reply that the request is under process.
After waiting for two month I again lodged complaint with ref. no. #9/WC-6746/1 dated 3-9-2008 then receive a reply that “we have dispatched on[protected] through reg-post”-how it is possible, if you have sent this in the month of march08 then why have you reply on 3-5-2008 and[protected] that this is under process.