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Urban Company Complaints & Reviews

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Last updated Mar 24, 2024
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Urban Company Phone Numbers

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Urban Company Head Office Address

161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park
New Delhi
New Delhi District
Delhi
India
110049

Urban Company reviews & complaints page 5

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Address:NCR

For house work like cleaning bath rooms, chimney etc we transferred Rs 1754 to your account on 10 july for which satisfactory work was carried out
we also transferred Rs 914 to your account by mistake for which no work was carried out and at present we need no assitance
it is requested that Rs 914 may please be refunded in account[protected] of icici bank account IFC Code ICIC0000031 Sector 18 Noida from which the amount...
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meena vohra
Jul 14, 2023
Jul 15, 2023
This thread was updated on Jul 15, 2023
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Refund of excess money paid

Address:N C R

We had requested for house, chimney, bathroom cleaning of our house D 78 Sector 21 Noida Utter Pradesh Pin 201301
we paid Rs 1754 on 10 July for the work which was satisfactorily completed on 11 July
By mistake we made another transrfer of money of Rs 914 on 10 July
Kindly refund Rs 914
Thanks...
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Rajesh G Narayanan
Jul 14, 2023
Jul 15, 2023
This thread was updated on Jul 15, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Bad service and damage created by urban company AC technician

Hello,

This is the issue I am facing with your company service.

Booked deep clean service for air conditioner. Technician visited one June 18 and he included deep clean and uninstall. He uninstalled indoor unit and did deep clean.

After clean service, he didn't fix it indoor unit and outdoor unit connection tube properly. Within a week it created problem. I created revisit ticket and technician...
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Rajesh G Narayanan
Jul 14, 2023
Jul 15, 2023
This thread was updated on Jul 15, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Bad service and damage creates by urban company AC technician

Booked deep clean service for air conditioner. Technician visited one June 18 and he included deep clean and uninstall. He uninstalled indoor unit and did deep clean.
After clean service, he didn't fix it indoor unit and outdoor unit connection tube properly. Within a week it created problem. I created revisit ticket and technician came and did something to work temporarily. Again within a week same problem created again. Revisit...
+6 photos
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Gurjinder Vohra
Jul 12, 2023
Jul 13, 2023
This thread was updated on Jul 13, 2023
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Over payment refund and fraud

Address:D 78 Sector 21 Noida UP 201301

We wanted to use the services of you company for house cleaning. Around 6 Jul i was trying to make payment of Rs 1754 but i was not successful.
On 10 July i made another paymentof Rs 914. Your Technicians came and did very good job on 11july
We also got a message from you that Rs 174 also have been transferred toyou. Kindly refund this amount immediately
To get this refund i contacted your customer care numbers [protected],...
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TV Repair

Address:Dwarka

We have booked a tv repair through Urban company, a technician came on and took away the tv and return the same on the third day and charged us Rs. 5290 as repair cost on 18th May, 2023.

We called him again on 9th June, 2023 and told him that the problem persist, he said please close the complaint on urban company I will come and rectify. He closed the complaint without repairing the TV.

Being under 6 months...
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psudevan
from Chennai, Tamil Nadu
Jul 8, 2023
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Amount Deducted by Google Pay but not reflecting in UC app

Address:Plot No: 270 Baba Nagar, Vilivakkam, Chennai 600049

I had booked a complaint on UC app in my mobile ([protected]) for repair of concealed flush tank. Google has deducted the amount from my bank, but it is not reflected in my UC app. Do help...
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Prachi8755
from Lucknow, Uttar Pradesh
Jul 5, 2023
Jul 7, 2023
This thread was updated on Jul 7, 2023
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Regarding non-redemption of laser hair reduction sessions

Address:Lucknow

I'm Prachi Rajput. I have purchased 3 session package in specific face part for chin of laser hair reduction for Rs. 3878/- on 26th April, 2023 at 1:24 PM and took my first session at 6:30 PM on same day. But the option for redemption for remaining sessions is not available there in my account. I have already complained about this. But still haven't found any solution even after 2 months. I am neither getting any call from doctor nor getting...
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Gajender Baghel
from delhi, Delhi
Jul 4, 2023
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AC service

Address:Gurgaon

My name is Gajender

I booked an appointment for carrier window air conditioner service from urban company on 22nd June 2023. When his technician Raja came, I told him that this morning some sound was coming from my air conditioner.Then I said that I just got my AC serviced from Urban company 2 months ago. Then I told the technician that please diagnose this sound and fix it.Then the technician said Sir blower sound is coming...
+2 photos
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Gajender Baghel
from delhi, Delhi
Jul 4, 2023
Jul 14, 2023
This thread was updated on Jul 14, 2023
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AC service

Address:Green park

Hi My name Is gajender
Address - flat no 201, second floor, c186, sainik nagar nawada delhi .110059

I booked an appointment for carrier window air conditioner service from urban company on 22nd June 2023. When his technician Raja came, I told him that this morning some sound was coming from my air conditioner.Then I said that I just got my AC serviced from Urban company 2 months ago. Then I told the technician that...
+2 photos
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Lakshmi Sankaran
Jul 3, 2023
Jul 3, 2023
This thread was updated on Jul 3, 2023
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Water filter service leakage problem

Address:#66,7th cross, Krishnanagar, K R Puram, Bangalore -

After service was done today we are seeing leakage in filter...
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H
Hareesh7
from Bengaluru, Karnataka
Jun 29, 2023
Jul 3, 2023
This thread was updated on Jul 3, 2023
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Sofa Cleaning (Inv no. UCIC230004889479)

I booked a sofa cleaning service through UC and there is a huge stain on my sofa due to the chemicals used.

I have been trying to contact you through the app, but was not successful.

This is absolutely unacceptable and my sofa is completely damaged due to the stain.

I sofa is completely damaged and I need a complete refund as Rs.20, 000 towards the damages....
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N
Nayak Kailash
from New Delhi, Delhi
Jun 27, 2023
Jul 14, 2023
This thread was updated on Jul 14, 2023
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Repairing of AC

Address:D-1, Shyam Vihar Phase-1, Najafgarh, New Delhi

Sir i have book the repairing of AC on 18.06.2023 to fix the leakage and refill the gas, your machinic is attend the same, but after 2 hours your machinic refuse and said that sir your coil is not in condition to repair the same, before the they have do some repairing work on indoor my AC.
on this sunday when i call to some other machinic to repair the same then he said sir your body is crack and some part of indoor is also burn/damage...
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Raghavendra Kumar Dixit
Jun 20, 2023
Jun 20, 2023
This thread was updated on Jun 20, 2023
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Incomplete job

Address:C-10 GROUND FLOOR NFL SOCIETYGreater Noida

Electrician deputed by you Jaswant Singh did turn up .After checking he promised to come next day but he has not turned up nor I know his number...
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T
Todariya@13
from Hyderabad, Telangana
Jun 19, 2023
Jun 19, 2023
This thread was updated on Jun 19, 2023
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Non-providing of service and refund

I have booked ab electrician from Urban company on 18.06.2023. The money was paid via phone pe. Desire this no service man was sent and money was not refunded. They dont have any customer care number in their website. I need the refund that is why i am complaining....
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A
Aatreyi Sengupta
Jun 17, 2023
Jun 17, 2023
This thread was updated on Jun 17, 2023
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Pest cleaning

Urban Company pest cleaning gives warranty only for 3 month, in 3 weeks time I have cockroaches roaming around the kitchen. Plus they didn’t even bother to refund a 100. % or give the service again. Bunch of thieves...
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Bholu_Singh77
Jun 13, 2023
Jun 14, 2023
This thread was updated on Jun 14, 2023
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Complaint about Unavailability of Customer Helpline for Registering Payment-Related Booking Complaint.

Dear Urban Company,

I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding my recent experience with your customer helpline. As a loyal premium user of your services, I expected a higher level of assistance and promptness when encountering issues. Unfortunately, my attempts to contact your customer helpline regarding a payment issue related to my booking have been in vain,...
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Prema Thakur
Jun 13, 2023
Jun 14, 2023
This thread was updated on Jun 14, 2023
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Beautician ID blocked without reason

Address:Hyderabad

Dear Team,

My ID got blocked without informing about anything. I even don't know the exact reason. I visited the Hyderabad office many times to know the reason of blocking. But instead of giving solution the whole category managers are not at all responding even i visit the office. They were asking me to wait lot of time to meet the category manager.

Whenever the Terms and conditions changed or new rules...
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Jun 13, 2023
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Split AC

I booked for 3 of my AC servicing with Urban company on 9th March. The technician Mohd Shazad told me that my split AC requires a gas filling as there is low cooling due to leakage. He convinced me that i can pay him directly an amount of 2300 and he will be responsible for any fault. The AC just worked fine for a day and there after there is no cooling
We called Shazad and he denied to come and check even though we told him that...
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xyz12311111
Jun 13, 2023
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AC

Mr. Shaikhshan mohammad had come to repair the ac on 21st may. He took 2500 for gas filling. Within one month there was no gas. Urban company is big fraud and its employees are boorish and exhibit bad behaviour. I wonder what a cheap guy the ceo of the company is - since he is not bothered about the innumerable complaints about his company's servicing all over the internet. A fraud company if there is one...
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