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Urban Company Complaints & Reviews

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Last updated Jan 23, 2023
Complaints 1284
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Urban Company Head Office Address

161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park
New Delhi
New Delhi District
Delhi
India
110049

Urban Company Phone Numbers

Toll free
1860 500 0020
312
272

Urban Company reviews & complaints page 4

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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Urban Company — Wardrobe mirror damaged

I had booked Urban Company professionals for full home cleaning. They used a scrubber for cleaning my new wardrobe mirror size 8feet ×6 feet which caused scratches all over the mirror. I was told by the cleaning department person that they will pay for the damages if i provide pictures. I had sent pics of the damaged mirror. I have paid for the services as well to the company. I am waiting for a response from them. They are not available...
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Hi,
I have made a request for Repair washing machine on 13th September 2022. Proffessional came to home and checked the washing machine during the service he damaged Coin Filter and Took elewire from washing machine. After that he took the door lock, door lock handle rod, and coin filter and went out with spart parts. He told me that next day morning I will fix the issue. But he is not came on next day, I made call to him he told...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Urban Company — Repair of Home Appliance

Hi,
I had taken Home appliance repair service on 5th September for my Microwave. The IFB microwave convection oven. was working perfectly the only problem was that the 2 switches were not working (On & Re-heat button). The technician from The Urban Company stated that there is a part to be changed which will cost Rs.2200/-, to which I agreed and he made the further repair/ change of product. The next day the microwave started working...
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Hi. I logged an aircon repair requirement on the 4th of July 2022 with Urban Company. The technician Aaftab Ahmed was dispatched and attended to the Aircons that were faulty in my premises. He spent the entire day doing services which amounted to INR 20500. This included replacement of Capacitors, re-gassing and various leak repairs. The technician instructed that I pay them via UPI for the services which I proceeded to do. This technician...
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I joined for urben vedic company from June 2022 but not any order received still and secondly not received my call and msg and no any response from this company
Urban Company customer support has been notified about the posted complaint.
Hi,

We regret to hear about the experience you had with us. Please share your contact details with us at [protected]@urbancompany.com. We shall be reaching out to you over a call shortly to address your concern.

Regards,
Team Urban Company.
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    I had booked Kent RO servicing and it was done on 24.03.2022 and I was charged Rs. 3887/- for change of parts like Membrane and others.

    I booked the same RO service for today and I was told by your professional Rajan that Membrane is required to be changed again.

    Kindly inform me what kind of Membrane was installed at the first time which couldn't last for 06 months.

    Suman Sangam

    M-...
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    On Sep 6th I booked for a AC repair and a deep clean service.
    Technician named venkatesh was assigned for Sep 7th and he came and checked the AC, he mentioned that some issue at the board, it has to be repaired.
    When I asked how much and when it will be done, he told that 1200 around only will come and it will take 2 days time. I said ok.

    Until 11th there was no phone call from him, then when i tried calling him...
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Urban Company — Property Damaged by Service Professional

    The service professional assigned to clean my house as a part o[censored]rban Company’s cleaning service damaged my wall. I have before and after pics of the wall.the service professional used a dirty cloth to wipe the tubelight and wiped wall with same cloth leaving muddy stain on my wall.
    When I complained he denied and now urban company call Center people are saying we can give you refund of 300Rs as a compensation which is absurd the...
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Urban Company — Urban clap - Worst Carpenter professional service/behavior

    Hi Urban clap team,

    I have booked carpenter service for repairing my damaged sliding door on 29 Aug 2022 and it was assigned to professional 'Rajini Kanth'.

    He has not provided any Service so far and not completed the work. He visited our home on 30th Aug 2022 and inspected the existing sliding door and he suggested converting the existing sliding door to a regular handle door.

    We asked him if...
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    During intense cleaning of bathroom the unprofessional so called professional damaged the very expensive wash basin and commode. When I tried to ask the professional straight away he ran from my premises. After that I raised this issue with snaps with UC customer care through UC app. They said they are calling professional but he is not picking up their calls but withing 24hrs they will resolve the issue positively as appliances are covered under insurance of rs. 10000/- in case of damaged during the service. And now it's been more than 24hrs now but didn't hear anything from UC staffs. Also they have closed the chat just by updating our executive will call you soon. They have disabled the chat option for so I can't even do the follow ups on my complaint. Somehow found their head office and Bangalore office contact number they didn't pick the call. Can't expect this kind o[censored]nprofessional approach by UC towards the customers. I am just advising all not to use their services as they are not reachable at all in the event of any fault from their side.
    Oct 18, 2022
    Complaint marked as Resolved 
    Urban Company customer support has been notified about the posted complaint.
    Verified Support
    Sep 15, 2022
    Urban Company Customer Care's response
    Hi,

    Please accept our sincere apologies for the inconvenience caused. We shall be reaching out to you over a call shortly to address your concern and help resolve the same.

    Regards,
    Team Urban Company
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Urban Company — Air-conditioning repair service

      Warranty call service is horrible as there is no money/fees involved.
      Warranty call no UC cc09eb7df is not resolved for more than 24hrs...
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      Worst experience i had we booked for carpenter work. His name is Sunil - [protected]. The person who came was rude and got OTP when entering in itself which should be given.only after satisfactory work done. Asked for a huge amount to do a small work then we cancelled the job but lost our money paid earlier through Urinjum( zapping) Company
      Urban Company customer support has been notified about the posted complaint.
      Hi,

      We regret to hear about the experience you had with us. This is certainly not the kind of service we intend to deliver. Please share your registered contact details with us on [protected]@urbancompany.com so that we can get in touch with you and resolve the issue.

      Regards,
      Team Urban Company
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Urban Company — They have take my washing machine's part and aren't returning it

        I needed my washing machine to be repaired. Raised a request, the engineer came, took the PCB board and then started quoting false deadlines. After a lot of back and forth he returned it. And it stopped working the very next day. Raised a request again as they have a 30 day policy. The same guy came again, said that it can't be repaired but took the board with himself and then started with the same thing, ignoring calls, giving false deadlines....
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Urban Company — Appliance Insurance Policy not being serviced

        Urban Company sold an Insurance last digits: 41208 for registered number 74XXXX1528.

        However they are not even responding to claim on warranty now. Repairs are not done. When asked for an option to escalate, the call center says there is no policy of escalation. While trying to chat, the chat team just does not responds. Its been a wait from 27th Aug.

        As per technician, UC says its between him and us as customer....
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        This is the worst service ever experienced. Both ac service and customer support are equally pathatic. The guy came and spoiler the ac and the support cancelled the re visit and not replying. There is no revisit nor callback and explaining if any problem, even not replying in chat section. I dont know how to deal with these guys.
        One guy spoke and told I will assign the best expert to this case and the next day other guy cancelled the visit and told no one are free. Till date there is no call back or any kind of communication.
        Oct 12, 2022
        Complaint marked as Resolved 
        Urban Company customer support has been notified about the posted complaint.
        Verified Support
        Sep 11, 2022
        Urban Company Customer Care's response
        Hi,

        We apologize for your experience with us. Please be apprised this has been raised to the concerned team and they will connect with you in a short while.

        Regards, Team Urbancompany
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Initially Split AC serviced (Deep Clean ) on 27 Jun 22 with payment Rs. 648/-. The technician rec for Gas Fill to make the machine perfect
          Subsequently based on rec. on 8 Aug made the gas refill and paid 2559. But still the machine was not performing and the the new person asked for another parts change costing another around 1500. Gas also leaking. Objected and asked for refund. It was assured that My refund would be given.
          Even after one month and continues reminder on portal also the amount not refunded yet. My Contact Number -[protected]
          I want my refund of Rs. 2559/- immediately
          Oct 12, 2022
          Complaint marked as Resolved 
          Urban Company customer support has been notified about the posted complaint.
          Verified Support
          Sep 10, 2022
          Urban Company Customer Care's response
          Hi Prantik,

          We are extremely apologetic for the inconvenience caused. We have escalated your request to the concerned team, and a representative will get in touch with you to discuss and help resolve your concern.

          Regards,
          Team Urban Company
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            I told expert numerous times that their is some issue with my Ac and something is not working. I told him i am ready to pay any amount but i need a real solution. He told me their is no issue everything is fine it just needs cleaning and need to fill the gas. Now he did not listen to me and said everything is fine. And asked me to call him if it happens again. And it happened again and i booked another repair with UC. These experts are telling...
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            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Urban Company — Fraud - senior citizen

            I had booked Urban Company services to clean my grandparents house.

            Make your own package - Furnished Home Rs 3, 396
            1 Kitchen Cleaning
            2 x 1 Bathroom Cleaning
            1 Bedroom with Mattress Dry Vacuuming
            Convenience fee
            Rs 49
            Amount paid
            Rs 3, 445

            Ganesh S was the professional assigned for this booking. He arrived at home and left within 2 hours. Only my grandparents...
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            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            We had booked a kitchen cleaning and Mr Tapash Biswas had come to do the work. Immediately the next day cockroaches were seen all over the kitchen. It's the worst service we have received.
            Oct 9, 2022
            Complaint marked as Resolved 
            Urban Company customer support has been notified about the posted complaint.
            Verified Support
            Sep 08, 2022
            Urban Company Customer Care's response
            Hi Soumee,

            We got this checked with our team. Since this is an out-of-warranty case, we won't be able to cater to it. We apologize for the inconvenience caused. Having said this, we'll have your feedback shared with our concerned team so that we can provide you with a better experience henceforth!

            Regards,
            Team Urban Company
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              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Urban Company — Fraud Mithun Bhowmik Urban Company

              Hello, this is regarding a fraud issue I had with one of your technicians Mr Mithun Bhowmik.

              (LONG THREAD : Skip to end for TLDR )

              I booked a deep cleaning AC package with your company for 3 Sep 2022 @ 3pm.

              Your technician Mr Mithun was assigned to me. He and his partner arrived exactly at 3pm (attached call logs). He asked me about last service date and quality of cooling, which was around a...
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