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Urban Company Complaints & Reviews

www.urbancompany.com
2.2
Updated: Oct 15, 2026
Complaints 1559
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565
Unresolved
994
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Urban Company reviews & complaints page 4

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T
[email protected]
Oct 24, 2023
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Pest control service

I took the pest control service from urban company and it claims warranty for three months. Now that I have taken the service and paid them they say warranty here means one visit. This isn't mentioned in the app nor was I mentioned this while booking....
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SrikanthGollapudi
Oct 20, 2023
Feb 15, 2024
This thread was updated on Feb 15, 2024
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Refund not received

Address: Flat 402, Sree Surya Residency, H.No. 1-4-200/6, Plot No. 6

This is about a recent refund that is due to me for booking that was cancelled: Booking / Cancellation date: 5th October 2023. Customer email id: srikanth.[protected]@gmail.com
Urban Company had said they had issued a refund for the cancellation of services on 5th October 2023 and asked me to wait for 5-7 working days. When I approached your support team after said time. After numerous delays, Liz Pahuja of their support team gave...
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D
dk2204
from Mumbai, Maharashtra
Oct 6, 2023
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Fraud

My name is Anita Kanungo. I have been a loyal customer o[censored]rban company for a long time, but I will no longer use Urban Company’s services, because of the FRAUD that was recently committed against me by an Urban Company technician RAMESH KOLI, on 3rd August.

I had booked a technician through Urban Company named RAMESH KOLI for fridge repair because my LG fridge had completely stopped working, and all my food was getting spoiled....
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B
Bhavana----ch
from Vijayawada, Andhra Pradesh
Oct 1, 2023
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Refund of cancellation

Address: 1-4/4-17 karthik Enclave ,Vidhyadarapuram

I have canceled booking slot and I didn't got my refund...
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S
Santo_rai
from Delhi, Delhi
Sep 6, 2023
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Ac service scam

I booked ac service, technician Nadeem got assigned along with one assistant. He came and started opening ac while it was running. I asked him no to do that as my ac is working fine. He forced me to fill gas and told me that leakage is normal. After he left my ac is not cooling like before and ice falling from it.
I think he intentionally broke my ac . He also gave me his personal contact in case I need repair. He made sure I give...
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Nikhat Jabeen
from Kolkata, West Bengal
Aug 30, 2023
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Cleaning of washing machine

Address: 38 Dent Mission Road, C/O Galaxy Apartment, Block B, 2nd Floor . PS Ekbalpore

I want my washing machine to cleaning service . Inform me the cleaning service rate....
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R
Rajesh G Narayanan
Jul 14, 2023
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Bad service and damage created by urban company AC technician

Hello,

This is the issue I am facing with your company service.

Booked deep clean service for air conditioner. Technician visited one June 18 and he included deep clean and uninstall. He uninstalled indoor unit and did deep clean.

After clean service, he didn't fix it indoor unit and outdoor unit connection tube properly. Within a week it created problem. I created revisit ticket and technician...
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Rajesh G Narayanan
Jul 14, 2023
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Bad service and damage creates by urban company AC technician

Booked deep clean service for air conditioner. Technician visited one June 18 and he included deep clean and uninstall. He uninstalled indoor unit and did deep clean.
After clean service, he didn't fix it indoor unit and outdoor unit connection tube properly. Within a week it created problem. I created revisit ticket and technician came and did something to work temporarily. Again within a week same problem created again. Revisit...
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ShankarMJ
from Chennai, Tamil Nadu
May 13, 2023
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Termite control service - Under warranty

Address: Chennai
Website: Urban Company

We did a whole termite control in our home in the month of March and the service men told that it would also cover cockroaches and other insects from being entering the house for the next 1 year. After a month after the service we could see lots of cockroaches and in fact big ones on our rest rooms and service area. When I try to claim the warranty as it is still under warranty I could not do so from my UC App. When I try to reach them there...
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T
Trumpam
from Mumbai, Maharashtra
May 9, 2023
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Unblock id

I had gone to the village, my house was being built, so it took time for me to come and I went after telling my category manager.

Unblock my id
मेरी आईडी ब्लॉक है मैं अर्बन कंपनी में 2 साल से काम कररहा हु मेरी रेटिंग 4.99 हैं रिस्पॉन्स रेट भी भी सब कुछ अच्छा...
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nishant200790
from Bengaluru, Karnataka
Apr 12, 2023
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Charged fraudulently for parts replacement

I awailed their service as my laptop screen was not working. They took my laptop for 2 days and replaced a part that cost 5000. After the fix also, my laptop is in the same condition.
The customer care said they won't refund the money and the issue is with the motherboard now. They are lying about the fix given....
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R
Rushika khanna
Apr 7, 2023
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Uninstallation and Installation of ac

The team sent from urban company to install the ac have damaged my ac to say the least. They have done a shoddy job of the earthing and sleeve, leaked the gas and have also bent my pipes. Urban company claims to give no warranty on the job for some reason, saying that because I have moved the ac to the new location they won't cater to the problem....
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L
Lokesh Sridharan
Apr 1, 2023
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Tv repaired

My name is Lokesh S and the tv which i have is not working so i booked urban company guy came named Titus. and serviced my tv after 2 days when i ON the tv i can see the light comes from the tv like leaking light from the sides of tv. I asked the guy what is this he said we put glue after some it will get stick together but am not convinced because no glue will takes weeks and month to stick so i said after two week i will if the problem...
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Trinetra Mishra
Mar 17, 2023
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Invoice and Warranty not Provided.

Hi Team,

I have raised washing machine repairing on 4th March 2023 through online payment 358/- Rs and Engineer visited on 6th March and confirmed replaced parts body cover and shocker with estimate 5500/- Rs.

I go ahead with estimate. He request paid some money for estimate preparation and I had paid 1000/- Rs through online. I am multiple time follow-up but he updated parts not received form urban company....
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T
tricolour
from Sarkhej, Gujarat
Mar 7, 2023
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Urban company-Inappropriate deal & Exploitation

I had used urban company for cleaning my 1400 sq ft duplex house at baroda, Gujarat for the first time in 2022.I was very satisfied and reffered to all my friends in different parts of India.There was a minor damage in the floor though.

Recently I moved from overseas after my retirement and moved to Baroda city to live.Soon after I reached Baroda, I fell sick and was hospitalised.Hospital wants to discharge but, not able to...
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Anubhuti shreya
from New Delhi, Delhi
Mar 7, 2023
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Complain about service provider, named Durgesh Verma from Raipur

Address: Raipur

This person Durgesh Verma, take bookings in the name o[censored]C and forcefully does extra work without informing the UC and afterwards charges extra money. I myself has paid him 1400 rupees extra after paying Urban company Rs.1805. Also, this person will forcefully takes good rating by standing in front of you adamantly. Please take actions against this person. He is maligning the name o[censored]C. Recently, he charged 3000 rupees and also did not clean...
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S
skumarrk
from Pune, Maharashtra
Dec 23, 2022
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Bathroom Cleaning Service Issue

Address: 165, Ground Floor, 14th ‘A’ Main, 8th A Cross Rd, 2nd Stage, RPC Layout, Vijayanagar, Bengaluru, Karnataka 560040 Karnataka

I had booked a Cleaning Service from Urban Company. A couple of days back I had this service done on another location, which was good. I gave a good rating too and suggested to another location, where I am there too. After suggesting and booking a cleaning service for another location., I experienced this sad situation. The UC App clearly shows the location for the second one. The Professional from the company reached the first location and...
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V
vaibhavraina
Nov 11, 2022
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Premium Full Home Cleaning Service

Address: Bangalore

I am forced to write this complaint due totally unresponsive and unempathetic, very non-customer-centric, and rude response by Urban Company. I hope that this complaint reaches the right contact(s)

I booked a Premium Full Home Cleaning service for my house on Friday 14th October 2022. This booking was made via the Urban Company app in the hope that I would get my whole house cleaned by some professional service personnel. I had...
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P
poornimaak
from Mumbai, Maharashtra
Nov 10, 2022
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Pest control

Dear team

We had booked Pest control services on September 8th 2022.
Our second service was done in September but it was in vain. The issue was not resolved at all (red ants) and we had arranged for a revisit as well .

When revisit was arranged in October, professional Mr Vinay Jaiswal o[censored]rban company had accepted the same and when I contacted him, he replied he is in village and cant come.
br...
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A
arvinduppal
from Delhi, Delhi
Nov 6, 2022
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My Bathroom has been completely spoiled

Address: 508 B, Dheeraj Garden, Poonam Nagar, Andheri East

I have raised the complaint couple of times but no resolution provided by UC team, they haven't even sent anyone to check the bathroom condition. The agent has used hard scrub on the bath fittings, due to which all the items have got scratches. it has completely spoiled my bathroom. these are expensive bath fittings. 2-Oct-2022, I had booked the Bathroom cleaning.
The client ID can be search by mobile no [protected]. I had raised the...
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Recent comments

Hi Shubham, We regret the inconvenience caused. Please share the registered contact details along with detailed feedback on what went wrong at [email protected] so that we can look into the issue ...
support3083309
Hi Tilak, we regret the delays, incomplete painting and polishing work, and the damage to your existing furniture and fixtures. We understand the seriousness of your concerns regarding the quality of ...
support3083309
Hi Sunil, we regret the lack of response to your exchange request for the Native 5L purifier, despite your repeated attempts to reach our team. We understand your request to upgrade to the 8L model by...
support3083309

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