Urban Company Complaints & Reviews

Sir/Madam, I am writing to formally lodge a complaint against Urban Company regarding the substandard carpet cleaning service I recently availed from urban company. On 22 Mar 2024, I engaged Urban Company for a carpet cleaning service, believing in company's reputation for quality and professionalism. However, I am deeply disappointed to report that the service resulted in significant damage to my carpet due to the improper use of chemicals. As a result of the negligence displayed by urban company', my carpet, which holds a value of ₹45, 000 + gst, has incurred irreparable damage. Furthermore, I have sought a quotation from an independent service provider for the repair of the damaged carpet, and the estimated cost for restoration is ₹10, 500. Despite multiple attempts to seek redressal through customer care channel, I have been met with frustrating delays and unresponsiveness. The customer care executives have continuously failed to provide me with a satisfactory resolution or even a timely acknowledgment of my concerns. This lack of accountability and disregard for customer satisfaction is unacceptable and reflects poorly on Urban Company's commitment to its clients. I demand immediate compensation in the amount of ₹55, 500 + Componsation for wasting my time and my Mental Peace, which includes the cost of repairing the damaged carpet and reimbursement for its original value. Furthermore, I expect Urban Company to take prompt and decisive action to rectify the systemic issues within its customer service department to prevent similar grievances in the future. If my concerns are not addressed and adequate compensation is not provided within [timeframe of 2 business days of the receipt of this letter, I will have no choice but to pursue legal action to protect my rights as a consumer. Please consider this letter as a formal notice of my intent to escalate this matter further if necessary. I trust that Urban Company will take this matter seriously and act swiftly to resolve it to my satisfaction. I look forward to receiving a prompt response from your end.

Sincerely
Mohit kuhad

My siemens washing machine was booked for repair in the month of Oct 2023 and a professional came and repaired it stating shaft and bearing of the machine has to replaced. And the man stated stainless steel shaft is best and replaced and charged us rs.6000/- But he fitted it wrongly and the machine conked off and we complained to urban and they sent another technician who came fitted correctly but during the rinse cycle it was making heavy...

It is very disappointing that such a big networked company has suspended my account without any prior information. Being a plus member i have been suspended unable to place any order and they are not giving any information regarding this. I have tried to contact them across all available social media platforms but no response.This was pathetic and never expected!! This company make us used to it and then they suspend us without prior and...

I have literally been harassed since last month from your team. I feel like i am getting punished for taking services from you.

Went for Hair laser 6 sessions services. Paid about ₹46, 789/-
First session was done on 11th February Sunday.
Second session must happen within 30 to 45 days. To which when i tried to book the second session, i didn’t see any option for booking. When i spoke to UC Help...

I had booked for weekly bathroom cleaning for two units for a period of one month, and first service is to commence today 13 Mar 2024. The booking was confirmed and a person was allotted (Jena). Since yesterday I've been trying to see the details however when I click on the 'View' or 'Confirmed' link a screen appears with a message that 'Something went wrong' 'Please check your network or try again later'.
I'm unable to contact any customer care to resolve this so please send me the contact details and also ensure that the service commences today as requested and booked.

I am trying to refund my money from last 3 months but urban company partner don't refund my money (1000 rs )
I am visit 4 times urban company office in Vikhroli but still don't refund my money
Please try to refund my money as soon as possible

We have recently installed water filter and seems the filter has some issues as the water smells awful and tastes really bad.
kindly visit and resolve the issue.

I am writing to express my profound disappointment with the service I received from Urban Company. Despite having a confirmed appointment scheduled, the beautician did not show up.

This lack of professionalism not only inconvenienced me greatly but also reflects poorly on your salon's reputation. I made arrangements to be available at that specific time, and the no-show has caused me significant frustration and wasted time....

Vide UPI ID ; urbaineconsumerindiapr.[protected]@axisbank I made a payment of Rs.664.05 to buy Hibiscus hair oil on 29th Feb 2024 at 7.43 pm but neither any delivery schedule nor any message in this regard is received from the company so far .

I have a booked a Gas stove service on 24th Feb, i have paid the charges for visit, technician was insisted to change the pipe and knobs. The price of pipe was 545 they charged which MRP was 345, i have separate charge for technician 199 and knob charges were 200 each, when I said high he reduced to 150.
When urban company change against their service why the rates are higher than MRP....

I got my Samsung LET 40'' TV motherboard repaired. The Urban company technician took the TV to his workshop and delivered back after 5 days. However, the issue cane back. I again raised a revisit from the technician and he again took the TV to his workshop. This time he delivered back the TV after 12 days. However, immediately after the repair, a new issue of backlight started to appear and the TV screen becomes black. Urban company is asking more money now for repair of this issue. It is an issue of completely mishandling by the technician and Urban company should take responsibility of this issue.

On the 11th of February, 2024, I booked a plumber from Urban Company. The company happened to send a plumber by name Akshay ([protected]) who fixed the bathroom leakage issue and the kitchen tap issue. He demanded Rs. 900 for the service and I negotiated to a certain extent and he accepted Rs. 850 as his service charge. I had requested him to replace the kitchen tap after giving him a new tap. He told me that the old tap was fine after replacing...

This company does not have a customer care no. How can that be allowed. Consumers / Customers please raise this issue. They dont provide refurnds. Taking customers for granted

Refund is not processed

Dont have customer care number

Help centre does not call or chat to resolve

No one to contact in case of customer compaints...

Customer Name - Swetha Kakani
Contact num - [protected]
i fully paid for the water purifier on Jan 2nd and installation was done few days later. Technician said Booster pump is needed as well and asked me to pay extra 2500 which i refused. Urban company gave me 2000 credits for the booster pump and told me that they will arrange the installation of booster pump. Current status is Technician came and uninstalled the water purifier as well and now im without water and uninstalled machine at home for past 5 days. Customer service is not responding and not arranging technician to come.
When i asked for the return and refund as they are already uninstalled the machine - they are denying that as well.

Bottomline - i paid 14k for the machine and its sitting in my kitchen uninstalled with no further status update from URban Company.

Did AC cleaning and same day AC stopped cooling. When checked they told gas leaked. Without investigation or checking they said gas leakage will not be covered in warranty. If the technician had handled carelessly while cleaning and damaged the gas pipe then why should I bear the expense. Without checking they are trying to escape from responsibilities. At this rate, they can come for cleaning damage some part of the unit intentionally and then charge additionally to fix that issue. This is just customer fleecing

I got pest control service in December 2023. I am UC plus member. Cockroach has come back. To my surprise, there's no number where I can contact UC customer care person. I have been trying to reach them for past one month

I had made a payment of Rs.568/- to Urban Company on 7th Jan, 2024 for plumbing services. I received a call from a plumber from Uban Company saying he is in Marathalli and could not come to CV Raman Nagar. I reached out to Urban Company a bot answered and would not give me the contact number of a human. Later I received a message from Urban Company saying my refund would be transferred to my account within 3 -4 days. I have still not received...

Date : 09 January 2024
UC Invoice No: UCIC[protected]
Icicident Description : I booked my Gyser service through Urban company on 7th Jan and was attendednt by them same day. The technician advised that heating element is to be change and will cost 2200 which I agreed and he chaged it today. I got invoice from Urban company showing service charge, Elelent cost (1600) and GST totaling to INR 2120 and it also shws 250 to be adjusted which was paid earlier. I approved and paid it online . later there was one 180 Rs amount was also added as one of the connecting pipe was also changed. however, when asked about waranty card for element,
a) he first handed a bank waranty card and when I asked for the dealer stamp, he told GST invoice will be requred to I need to pay extra which I refused.
b) Than he told that only UC warrant applies and he will not share any bill whereas UC representaive who called for raising additional amount invoiced, told technician will only provide supporting for material warranty.
c) When cchased and confronted, Urban company, smartly rasied invoice not shwing material cost of heating element (its only showing pipe as material) and wrongly showing 1700 Rs as service charge (by the way which is not there for any gyser service even on their site) to avoid responsibility of any product related warranty as there warranty section says 30 days for service and for material it says no warranty for any material which is not billed (means whatever is billed, it should be under standard warranty as per material catagory, heating element is usually for 1 year)

Now, when asked for the Invoice, they have shared a invoice, not showing charges for element as a line item (which is charged to me) and warranty should be provided.

Uraban company should be penalised for such unethical practices and compensation for harrasment should provided to me. Moreover, they have not provided any compalint No or mail id for raising gravience and geting it addressed with them. Only chat option is provided so the records cant be kept.

Hi,

I have multiple issues to share with you, starting with the fact that I contacted customer care to settle an issue regarding the wrong invoice that I was given.

I booked a TV installation last evening through urban company - my very first booking on urban company app. The technician Suresh Arrived on the dot at 9:30 AM and finished the installation by about 10:15 AM.

When he was about to...