Virgin Mobile India Complaints & Reviews

my name is Digambar My Mobile No.[protected], I have recieved offer message from Virgin Mobile company on 17th may 2009 like this '' Enjoy calls to all local mobile calls @ 30p/min and FREE 750 local sms for 30 days on recharge of Rs.149. Also get Rs. 43.3 talk time hurry limited period offer.'' so i have next day ( 18th may 2009 ) recharged Rs.149/- but i have got only 2 offers on next day in the night like 750 local sms & 30p/min but i have not recieved third offer of talk time Rs.43.3. i have contact with customer care but they have not understand my problem what i have problem, till now i am in same, i have not recieved talk time of Rs. 43.3, so iam in problem help me the company has cheated me.. so u r the my solution, i bealive on u.

I have purchased the Virgin mobile vGlide just two days before. Though the red color panel is so attractive by appearance, it has a defect in it. The color on it probably is a coasted color on a soft rubber finished material. So the color on that started fading just the next day I purchased. The entire panel has turned to faded black starting from the corners of the panel to every inch of the panel day by day. The new look of the mobile just faded the next day.

Extract of mails sent to Virgin Mobile representative and inaction even after 4-6 months after termination of dealership for Chennai - Tambaram Area... as below

to Humayun M
Zulfiquar AMM
Narashima Raghavan
date Mon, Apr 13, 2009 at 12:01 PM
subject Re: Sri Sai Closure

Hi VMI Team,

Considering all that has flown under the bridge, and to speak honestly, it would be a great relief if I can get whatever is pending and more importantly to close on this and focus my efforts on my present business.

Like all o[censored]s have our jobs to do, I would appreciate it if you understand that I also have a job to do and in my case I do not have the luxury of a pay check.. It has been 4 months since resignation as a distributor and even after completion of handover and fulfillment of all formalities (And it took me just 15 days to start business with VMI), I await delivery akin to waiting outside the Civil Supplies depot...

Please consider this as my LAST request for a full and final settlement of payments due to me on or before 27th April 2009, failing which I shall observe that VMI does not wish to honor its contractual obligations and I shall move my prayers to a fora more receptive to my plight.



Thanks and regards,
Prithika Mahesh

[protected][protected][protected][protected]
from srisai Enterprises
to Zulfiquar AMM
date Mon, Mar 9, 2009 at 3:47 PM
subject Re: Distirbutor Claims - Virgin Mobile India Private Limited - November 2008 - Chennai - Sri Sai
mailed-by gmail.com

sir,

i have not received oct claims details.
Kindly forward the details once again.

thanks and regards,
prithika mahesh
[protected][protected][protected][protected]
from srisai Enterprises
to Narashima Raghavan
Humayun M
Zulfiquar AMM
date Wed, Mar 25, 2009 at 12:05 PM
subject Re: Sri Sai Closure
mailed-by gmail.com

Dear Sir,


Please find the Pending payment due from Virgin Mobile:

- Oct Month Claims

- 34 100 top up card

- VBling (38nos)
-Vkewl (2nos)
-Vswing (1no)
-Vtrendy(6nos)
-Vsleek (2nos)

Kindly do the needful.

thanks and regards,

Prithika Mahesh

[protected][protected][protected][protected]
from Humayun M
to srisai Enterprises
Narashima Raghavan
date Mon, Feb 16, 2009 at 1:25 PM
subject RE: Sri Sai Closure
Raghavan,

Please mail me the final recon of sri sai by EOD today.

This is urgent & important


W a r m R e g a r d s,

H u m a y u n . M

[protected][protected][protected][protected]
from srisai Enterprises
date Fri, Jan 30, 2009 at 6:00 PM
subject check and make the necessary correction
mailed-by gmail.com
Dear sir,


With reference to my mail dated 4th Jan 09', I would like to jot down the official procedure followed by virgin Chennai, with Sri Sai Enterprises (Preceding Channel Partner for Virgin, Tambaram radius).

- 5/1/09 – invited by virgin team I was invited to virgin office, Chennai on 5/1/09

- 6/1/09 – had discussion with Mr. Raghavan on final pending payment and both o[censored]s came to a common understanding. I was given an assurance on final settlement by 10/1/09.

- 17/1/09 – partial payment made by Succeeding Distributor (Tambaram), virgin.

- 19/1/09 – received payment and stock from virgin TSM (Mr. Deva) (for unauthorized handing of stock in market)

- 20/1 to 23/1 -- Mr. Chandrasekhar from UTL, had couple of follow mail on TSM payment and ensured that I have received the payment. I would like to say thanks to Mr. Chandrasekhar, without his efforts my payment would have delayed.

- 24/1/09 – received payment from virgin TSM (Mr. Karunakaran) (for unauthorized handing of stock in market)

- 29/1/09 – visited Succeeding Distributor (Tambaram), Virgin for the balance payment.

They (Succeeding Distributor) have refused to make the payment for the stock lying at his place. I was given payment after deducting the return stock. There was no prior notice regarding the return.

They have taken stock from Sri Sai couple of weeks back and on 29/1 that is, at time of final settlement, they have returned the stock in hand.

I immediately kept Mr. Raghvan posted about the returns through dialing.

I was requested to wait till 30/1/09, but there is no guidance till now.


In spite of your follow up mail on 9/1/09 and virgin team, Chennai falling far behind the schedule (Mr. Raghvan committed to complete the payment 10/1/09), I was patient.


Now I am forced to written the above lengthy mail for transparent. I have cornered to a helpless and hopeless situation for which I need your guidance.


Pending payment details are enclosed herewith.


Thanks and regards,

Prithika Mahesh

[protected][protected][protected][protected]
from srisai Enterprises
to humayun.m
date Thu, Dec 4, 2008 at 11:03 PM
subject Request for Market stock audit
mailed-by gmail.com

Dear Sir,


All my FOS and most of the retailers are aware of the change in distributor. hence i have decided to stop the handset placement from 5th dec. I have complete details of Market stock and O/S as of Dec 4th.

From 5th dec i have asked FOS not to visit the market. i have asked the FOS team to coordinate with ASM/TSM for job conformation with prospective distributor.

Please confirm by 5th dec, whether you want me to remove stock from market or you want to audit the market stock. If i don't receive the confirmation from virgin, i am forced to take hard decision (remove stock from market). For the current situation, it is not ideal to removing stock, we shall induce uncertainty in minds of retailers and brand loyalty will be a big ? in midst of retailers, when i am moving out i want to leave with zero or minimum damage to the brand.

What is the procedure to surrender the activation and FOS handsets.

From 5th dec i have to concentrate on collection and claims settlement.


Kindly request you to make all the payment due to Srisai at the earliest.


Please revert back on any clarification.

thanks,

Prithika Mahesh

[protected][protected][protected][protected]

Below is my mail sent to at [protected]@virginmobile.in 7 days before and also I had given a written request at Banjara office, but still there is no response from anyone. What to do? Kindly please respond to this and deactivate my number.

"Hi,

I, Jagdish Devaku want to deactivate my Virgin mobile of number [protected] due to the false information provided by your executive and the worst customer care. The executive Mr. Govind ([protected]) gave me false information about the tariff like 50 paise/call to STD which is not listed in the Virgin’s tariff and has not given me any offers provided by Virgin like Reebok gift coupon, etc.. Another issue is with the customer care number which never connects. In the website it was given that ‘Virgin Mobile is the only operator in the UK to have won the ‘Best Customer Service Award’ six years in a row. And soon we plan to win an Oscar.’ Yeah, you can definitely win an Oscar for pretending the customers that there is a customer care for Virgin mobiles in India which I feel it never exists.

Due to all the above issues, I want to deactivate my virgin mobile and I never want to think about Virgin mobile in my life again.

Today I have also given a written complaint to Mr. Srikar in Virgin Mobile office located at Banjara Hills, Hyderabad. Please do the necessary as soon as possible.

Thanks, "

I am vineet joshi. I am written this letter to tell you that my ID is being miss used by someone & i come to know that when i got the bill today dated 21/04/2009.

And the number those bills are [protected], [protected]

A/C N.-[protected], 34

INVOICE N.[protected],[protected]

SO PLEASE TAKE QUICK ACTION ON THE ISSUE AND GET ME REVERT AS SOON AS POSSIBLE.

I AM WAITING FOR YOUR REVERT


VINEET JOSHI
7/275, LALITA PARK, LAXMI NAGAR
DELHI-110092
MOB-[protected], [protected]

I signed up for a 1, 300 minute/$34.99 monthly plan with Virgin Mobile about 4 or 5 months ago. Every month I pay my bill on the same day, the 7th. This month was no exception. I called their customer service number and was told no live representatives were available, but I could pay using the automated line.

I authorized a payment for $35.00 to cover my monthly bill, but instead of crediting the money to my monthly plan, they did something called top-up and applied my payment to the standard service that charges $.20/minute for calls.

As of 4-14-09, my cell phone was cut off. I called the customer service department again, and after 5 minutes of automated prompts, I got to a live rep named Mary. Mary transferred me to a floor supervisor named Cathy. Cathy understood the issue and said if I gave them another $20.00, they would fix the problem. I refused and was transferred to yet another supervisor named Cary (a male). Cary listened to my problem, put me on hold again, then came back and told me all the managers were in a meeting so I'd have to wait. Again, I refused. So 30 minutes into my phone call, Cary agreed to credit my debit card the amount I paid on 4-7-09, so I could pay the monthly service charge and have my service restored. This action, per Cary, normally takes 24 hours, but he would be able to get it done within 3 or 4 hours.

I call back 25 hours later, because I have no refund posted. After going through another 5 minutes worth of automated prompts, I get a rep named Elmer. Elmer says Cary will not be in until 2pm PST. I ask to leave a message for Cary and am told that’s not possible. Elmer wants to help me. I tell him the same story and he says the notes on my account say I had a problem with my text messaging service. I have NEVER had text messaging service on this phone. Elmer puts me on hold so he can contact the Finance Department. Ten minutes later, Elmer comes back and offers me the same $20.00 deal Cathy offered yesterday. Again I refused. Elmer puts me on hold again and 5 minutes later, I get a supervisor named Melanie.

I explain the issue for the 5th time to Melanie. She says she understands and again offers me the same $20.00. Again, I refused and told her that I was to I have the full payment refunded per Cary. She starts to argue with me and tells me it’s my fault because I did not realize the payment wasn't applied properly. Now over 30 minutes into my 2nd phone call in two days, I let Melanie know that I want the refund I was promised or I would no longer be a customer. Her answer; hold on for another manager because she is not authorized to offer me more than $20.00. I am now running late for work and can't continue with this run around for the next hour. I tell Melanie no, fix it or lose a customer. She refused to fix the problem.

Virgin Mobile is horrible. Their automated system is not sophisticated enough to process payments correctly, and their customer service reps are not allowed to make common sense decisions, even when it is in the best interest of their company and customers. Sir Richard should be ashamed.

I have been a prepaid customer with virgin mobile for at least 3 1/2 years. I origonally had my daughter's prepay account set up to where they would only top her up every 90 days and take only 20.00 out my account at that time. When they started up the unlimited text for 19.99 a month plan I signed up for that and was under the impression that I was in that plan continuously on a monthly basis unless I changed the plan on my online account. I signed up back in the beginning of 2008 or earlier. My daughter has done nothing but send text messages she rarely made outbound calls or received incoming calls because we were both under the impression the 20.00 a month fee was going towards the unlimited text each month. I just so happened to call and check on the balance in my bank account yesterday and noticed I was in overdraft and had just got paid yesterday. My entire account was wiped out because I just discovered for at least the last 60 days on a a daily basis my account was charged multiple times a day by virgin mobile in top up charges. I was charged 4 and 5 times a day at all hours of the morning and night even when my daughter was in class or asleep. From 2/10/09 through 4/9/10 I was charged $21.30 16 times and $10.65 80 times totalling almost 1300.00. In total after wiping my bank account out, took my entire paycheck I just received unbenounced to me, this has been well over $2000.00 that I have lost behind this foolishness. and when I called virgin mobile all they could tell me was that I misunderstood that I needed to go online every month and hit UPDATE so that my unlimited text messages would still be in effect each month for 19.99 even though when you log in the box for that option is already selected and tells you immediately when you log in that thats the plan you selected to be in. I tried to get the representative to show me where online does it state to me that I needed to do that and he of course could not tell me where to look to find that information. They also are trying to tell me that the reason for the multiple top up charges each day was due to my daughter constantly hitting top up directly from her phone. I hardly believe that this was done to due to the fact that so many of the charges were done at such strange hours of the day and night. Virgin mobile USA has displayed a lack of integrity. As a customer they should have attempted to contact me via phone, email, or mail to make me aware of the charges hitting my account in such excess and they definetly should have mailed me something in writing in regards to the terms of agreement to the unlimited text program to ensure that I fully understood how the program works. With the unlimited text message box is checked on your account, clearly nothing on the online accounts states that you need to update your account every month in order to ensure you will not be charged for text message. Virgin mobile did not offer to credit me back one red cent for this horrible, neglectful, fraudelent transaction. I am most certainly going to obtain a lawyer and SUE the hell out of virgin mobile for their lack of integrity and disclosure of the plan offered.

I want to unsubscribe my tring tune. My no. is [protected].

Date: 24 March 2009

My online purchase at www.virginmobile.in/ is not being delivered to me even.
Date of purchase : 15 March 2009

I fell prey to all the funky lines running around the site http://www.virginmobile.in/ .
I thought its a cool site and made an online purchase of virgin mobile on 15 March 2009 [which includes the chosen number, the handset, free prepaid connection and accessories, etc]. But, i am really regretting it now.

The site says that i would get my order delivered 'within' 4 working days. Also, i got an email confirmation next day of purchase, which said i would get order delivered within 72 hours[3days].
However, order delivery still pending.

I have been requesting and complaining to them via phone[at[protected]] and via email [[protected]@virginmobile.com], but to no effect
I was told on 20 March 2009, by virgin mobile's customer champion that i would get my order within 48 hours. But, order is not yet delivered.

Also, they refuse to give any complaint no. or request no.Thus, when i call them next the whole cycle will start from beginning.

If i am having trouble geting my order delivered, i am wondering will my order be in working condition.
I never expected this from a TATA service.

Location : Mumbai, MH, India

i am karin kumar darh from india, i got a job with profesor chris humphery of virgin atlantic airways uk last week and he told me to complet all the required charges with the travel agent he provided to me and i did and thank god now i am working with virgin airways uk.

Thamks for
profesor christ humphery

Got an error during calling or playing game
0000 (four time zero) and hang untill i put bettery out and replace it again.
I bought throug a communication shop. I have told that the phone is ok nothing is wrong with yor phone. But the I facedthe same problem again. So I forced the shopkeeper to replace my handset or get my money back. But the shopkeeper nothing worry about that he just sell things nothing else. He gave me time to come again to the shop when the virgin distibuter come to his shop. My One week lost but I got nothing.

Dear Sir/Mam

I am a prepaid user of Virgin Mobile India. I want to shift to Postpaid Plan, just because I require Itemized Bill else I am satisfied otherwise.

I have been told that there is no provision of Conversion of Prepaid to Postpaid Plan. I am asked to purchase a new Sim Card, which implies change of Mobile No. This is something not feasible for me as I have given this number to all my clients.

Kindly register this complaint against non-provision of this basic facility.

Thank You

i want to get back my total amount to wrong diducted within next 3 hour otherwise i will claim on this company in civil court and consumer court also

Old SIM no.: [protected] - lost
New SIM no.: [protected] - duplicate

I bought a virgin mobile prepaid from Sangeeta mobile store at Jayanagar 4th block in Bangalore on 22th of Jan 09. I had submitted all the documents and to my surprise the phone was disconnected on 31st of Jan on my birthday :( When checked with the customer care they said that they haven't received any documents! I was out of station on that day and couldn't contact my retailer. Meanwhile the phone was robbed my a servant maid but was caught. I got my phone back but the sim card was thrown out somewhere.
I was back in town on 5th Feb, and on the same day I had been to my retailer who asked me to go to one of the Virgin mobile kiosk centers(Forum, koromangala) in the city and get a duplicate sim card and said that the no. would be activated immediately once I re-submit my documents at the center. To my surprise there WASN'T a duplicate sim card available at the center. However, the guy at the center promised me to get one on 6th Feb which he did, but couldn't activate the no. on the same day. He said that it could be activated by the next day. Unfortunately, today he says that everybody in his back-end team are on leave and the connection could be activated only by monday i.e 9th of Feb.
I don't understand what's wrong with the Virgin mobile's organization. This isn't the case with other telecom service providers. Others act real quick and it does take days together to activate a connection!
. "THINK HAT KE" doesn't mean being slobby and giving zero customer satisfaction.
I hope somebody looks into this matter and make's sure that these kind of issues does repeat and no customer experiences a SLOBBY service of this kind.

I have purchased a mobile phone of Virgin Mobile (referred to VM in this hereafter), from a retailer in Delhi (Priya Electronics A6/2 Jawahar Park, Devli Road, New Delhi 110 062. Cash memo no. 2032, TIN no. [protected]) on December 4th, 2008. The model is called vKewl by the VM. Upon using the handset, I found following problems.
1. The manual says as well as checked on net, it should have memory for 1000 contacts in Phone book memory on phone and 250 on RUIM card. However, it has only 500 on phone and 150 on RUIM card.
2. The Phone cannot be used as USB disk; therefore, data transfer is not possible. When data cable is attached, the ‘activate’ button appears on modem mode but not on USB mode.
3. The net setting for using it as modem also not available anywhere. Not even on so-called ‘gyan’ on internet.
4. I should get 499 minutes of free calls and 499 free sms, but there is no way of checking the same. Balance does get reduced whenever a call is made.
5. I should have got a gift voucher from Reebok with the purchase, but the dealer did not have it.
6. The disk that is bundled with it had only a driver. When I asked could I transfer contacts and edit them on a computer, I did not get any answers.

When contacted the retailer he says dial 125555 and talk to VM, they alone can help. This number is extremely difficult to get as it is busy most of the time. However, on repeated trying, they suggest to go to service centre. Interestingly, even they find hard to locate one in south Delhi. Different time, different addresses were given. One was of Redington (India) Limited, S-3 Green Park Extn, New Delhi 110016.
I visited the place. Apprised them of the problem. They took time to appreciate, and were rude. They treated me as if another one has come to disturb their peaceful life. Anyway, they suggested leaving the handset as it is the problem of motherboard. They asked me to leave it for a week. I ask what about recharges for the month, that week will go waste, for no fault of mine. They had no answers and suggested me to talk to VM, as they are Huawei service center. I asked them How do redirect my calls to another number as I have given this number a lots of people, they did not know. VM call center says it is difficult for them to suggest anything as they sit in Hyderabad. They were not able to give any Delhi address and not been able to redress the issue. They also told that redirect facility does not exist as of now.
I contacted VM again. I again asked some address of Delhi and told them that I wish to move to consume forum. He conveniently says the It was handset of Huawei and VM is nothing to do with it. (Interestedly the use Tata Network, so on issue of service they will pass the buck on Tata) This time I was given an address of RT Outsourcing Services Ltd. 7 L.S.C. Okhla Industrial Area Phase II New Delhi 110020. I went there. Some Mr. Saurabh attended. He says it is a problem of software, i[censored]pdated it will work. However, they cannot take the backup of data. Therefore, He suggested copying all. Now, without data cable, how does one take backup? Any way he told go back write and then come again. Thoroughly disgusted, I went next time and now the person attended was Ravi (If I remember correctly, I may be wrong in the name). I asked him why such things happens in a brand new handset and what is the address of Huawei as I am disgusted enough to go to consumer court. They could not provide the address of Huawei and lady on reception suggested to talk to Huawei call centre.
Anyway, now Mr. Ravi came with third and innovative explanation that data cable and charger slot is damaged! May be save the company some embarrassment in consumer court!! In these circumstances, I left the handset with them and asked name of senior person. They gave a number of some Mr. Raghav. When contacted on phone, He refused to converse saying he is busy and told I will take the details from service center. This is great. Even without knowing what I am talking about, which handset, who am I etc. he will have intuition to get all the details. Whose details will he take and how? He also told me that he will callback. Which of course he did not. Moreover, when I again tried to contact him he refused to pick the phone.

I have left the handset on December 20th, 2008. After ten days, i.e. on 30th of December, 2008at about 3 pm I got a call from the service centre that handset is fine and I could collect it. I went there at about 5 pm. I discovered that memory issue was same. I asked the counter and they could not answer. Then I made a bit of noise then, a senior person (probably Farah) turns up and told that this issue they can not resolve as they updated the software, and it is a manufacturing problem to be resolve by manufacturer. The other issue is resolved. He also got me talked to Mr. Raghva there, who reiterated the stand. Disgusted as it is, I then insisted to check the cable, which they claimed was working fine. Mr. Saurabh confidently took me, and miserably failed to demonstrate the same. For USB disk – he told one needs a memory card (nowhere mentioned in literature). He claimed it works fine as modem. However, just could not demonstrate it. First, he told you need serial (like RS232type cable for that). Then he went downstairs and told that it working. Again, he failed to demonstrate. I asked if you need software, he says no, you can just synchronize it and contacts will be text format. Any way, he told may be the PC is at fault so take the handset and try at home. At 6:30 pm (i.e. after spending one and a half hours there (after being called by them), I left the place – back at square one. It did not work at home as well. Next day I called up, and they issued a DOA and handset was replaced. Bu even with new handset, the problem remained same.
All this while, I have also apprised both VM and Huawei via e-mail. Now VM started talking as I told them that I intent to go to consumer forum. After prolonged talks, they gave an additional recharge I lieu of ten days that were wasted at service centre. Meanwhile, I also did some research on net. I found out the solution for using phone as modem. However, other issue remained unresolved. VM sent Mr. Arvind to my home to demonstrate. He could demonstrate only internet (which I found out and then Ms. Khushboo of VM sent a mail too about it by the time he visited). He old a card is needed for the rest. I asked him if any software is required o PC, he was clueless. He told hen knew only about Sony or Samsung, the set he is using)
I purchased Micro SD card. I could use only card data for to and fro transfer. I told arvind the same. Now they have stopped responding. I dug the net deeper and found out a software called ‘mobile partner’ is needed. I downloaded the same. Now it worked partially. I could transfer certain fields of contacts, but not all (notes, group). SMSs can be displayed but not backed up. Schedule, Memos cannot be. However, the manual says it can be. I
I have written to both via e-mail. Though delayed- because of severe backache, which made me immobile for a while.



I have some serious issues to be addressed to. A few are:
1. Why VM has different thing on publicity, on the box and manual and different thing as product. Does this not amount to cheating?
2. Should not the service centre people be more friendly, and respect the customers?
3. Why three persons (one in Redington (India) Limited and two in RT Outsourcing Services Ltd have three different reasons for the problem? Then Mr. Saurabh’s innovative explanations at RT Outsourcing Services Ltd regarding USB cable, none of them actually turned out to be true.
4. Why should, if it was the case, a brand new handset have pins broken? Who pays for and is responsible for the same. See, one does not come to know of this till one uses and moment you uses it may be called ‘physical damage’.
5. Why, again the manual of the software and it feature differ?
6. Why no mention of ‘having to buy, a micro SD card? Is it not cheating and misguiding.
7. Who is responsible for the harassment caused in the process?
8. What about gift vouchers?

Dr. Sudha Sriavstava/Dr. Mrigank
E-29 Krishna Park, Devli Road
New Delhi 110062.

I bought virgin connection with offer for free GIFT (not offer) with connection. there is no mention of any payments to be made to avail the GIFT. on scratching the card, I realised that I have won a holiday offer and then realised that they want me to pay Rs 1000 for the same. CROMA (owned by Tata) sales people said that they have nothing to do with Virgin although backend services are provided by Tata Tele.

I have called Virgin mobile and spoken with Jins, Anirban, John (supervisor) many times. John is perenially busy in meetings and has no time to talk to customers. Always the reply was they have forwarded message to superior and some one will call back.

It is 4 months now and still I am waiting for the elusive call from supervisor or even the customer service people.

The process to reach a customer service representative is so long that I have given up calling again.

MOREOVER, they send so much junk SMS and despite registering 3 times for DO NOT DISTURB service (it shows on their system that I am registered), they have not stopped sending marketing SMS to me. They have said that it will take 45 days to stop SMS sending and I wonder why?? It took jsut 10 minutes to get the conenction and to stop a service 45 Minutes!!!

I am just waiting for the phone to get lost and get a new connection with some other service provider.

I purchased mobile set with connection online. I get delivery on time & activated next day. As per letter i received & a phone call from virgin mobile co. they have to send their executive to collect my documents. But till date nobody came. In between this period i talk to customer care peoples 8-10 times but no solution. Then on 4th Nov. i personally go to virgin mobile outlet at Centerstage Mall Noida(U.P) & deposit documents. But on 5th Nov morning they deactivated my services.I again called their customer care(sales) no. 60016666 & they told me that it was their mistake & my no. will be activated in 24 hrs. but nothing happened after 24 hrs. I again called & they told me that they not received my documents it will take next 24 hrs. But after next 24 hrs no improvement today morning on 6th i again called on above mentioned no. & talk to Mr. Avtaar singh he write down my compaint & give me complaint no. VNT07008422 & told that it will take 24 hrs. I dont know how much 24 hrs they need to rectify their mistake. Problem is from their side & i am suffering.