Submit a Complaint
Claimed

Vivo Mobile India Complaints & Reviews

www.vivo.co.in
4.1
Updated: May 16, 2025
Complaints 1044
Resolved
806
Unresolved
238
Amazing! 🤩 It’s great to see how Vivo Mobile India is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. Vivo Mobile India’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to Vivo Mobile India

Having problems with Vivo Mobile India?

File a complaint and get it resolved by Vivo Mobile India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Mobile Handsets
Vivo Mobile India

Vivo Mobile India reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
[email protected]
from SRIKAKULAM, Andhra Pradesh
Dec 7, 2023
Dec 8, 2023
This thread was updated on Dec 8, 2023
Resolved
Report
Copy
Resolved

Regarding refund not received for Cancelled order from past 55 days

Address: Vivo India mobile
Website: www.vivo.com

Hi Team,

I have ordered a mobile phone on Vivo store from my Registered Email account: sunilpotnuru.[protected]@gmail.com on October 9 th after few days I got mail stating that my order with order I'd:[protected] has been cancelled and refund has been initiated they mentioned the refund reference I'd as:[protected]

After that i contacted my credit card bank they said that they haven't received any refund...
+2 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
M
manojbhaw
from Gurgaon, Haryana
Dec 6, 2023
Dec 7, 2023
This thread was updated on Dec 7, 2023
Report
Copy

Pink line on my Vivo x60

I am facing Pink line issue on my Vivo x60 display after software update. I visited below service center but the person over there just makes false stories and not helping. He also abused me in local language.

Address: #Shop No. #153, 5Th Main 7Th Sector Hsr Layout, Bommanahalli, Bangalore:- 560102, Bommanahalli, Karnataka 560102

The service center person first promised to replace the handset with Vivo 29e 256...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sugumar Selvaraj
from Tiruchirappalli, Tamil Nadu
Nov 29, 2023
Dec 1, 2023
This thread was updated on Dec 1, 2023
Report
Copy

Mobile - VIVO X60,
Last two days back I have update software after update mobile restarted, Then screen line came, I have visited near vivo service center, He told after update software happen some mobile. How can acceptable software update is Mandatory it given mobile update i[censored]pdate like that happen means how to buy vivo mobile,
I request you do need full, i need solution
+1 photos
View replies
Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sharukh123
    Nov 24, 2023
    Nov 25, 2023
    This thread was updated on Nov 25, 2023
    Report
    Copy

    I purchase a mobile phone of vivo, from very first day its screen is shaking. i visit customer care center but they said this is due to my fault without even checking it. i want my refund
    View replies
    Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      I
      [email protected]
      Nov 23, 2023
      Nov 24, 2023
      This thread was updated on Nov 24, 2023
      Report
      Copy

      Vivo money not refunded

      Website: www.vivo.com

      My vivo t2 pro cancelled on 20 October 2023.they told to wait till 10working days.but they mail there is a technical issue in payment account .so give us new account.so I sent a new account.but now they told to wait for 7days .now 10 days completed .they don't give refund reference id and not gave my refund....
      +1 photos
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy
      A
      aravind1190.m
      Nov 22, 2023
      Nov 23, 2023
      This thread was updated on Nov 23, 2023
      Resolved
      Report
      Copy
      Resolved

      Ordered mobile 15 days ago, Not delivered & Money not refunded

      I ordered mobile on 8Nov(Iqoo Z7pro) on vivo website. I checked the status of it on 15th Nov in delhivery site I see still merchant hasn't dispatched it. Order Id[protected]

      I contacted customer care they said to wait for 24hrs you will get a call, I waited and haven't got any call, again next day I contacted again, they said to wait for 2 to 4 hrs we will arrange a call back,
      again I waited and haven't got...
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      A
      Atanu Ghorui
      Oct 29, 2023
      Oct 30, 2023
      This thread was updated on Oct 30, 2023
      Report
      Copy

      Story is charge 8100 rs
      My phone warranty is over but i updated new version and green line problem is sturt
      +1 photos
      View replies
      Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Atanu Ghorui
        Oct 29, 2023
        Oct 30, 2023
        This thread was updated on Oct 30, 2023
        Report
        Copy

        Green line problem

        I purchase a vi vo x 6o mobile 1/5 year ago
        I face a green line problem in few months ago. I am going to the vi vo store he shaid
        Warranty is over and the very fecation is not coming. This cose you pay 8100 and repair the phone. Please solve my problem....
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy
        B
        Babulal Sahni
        Oct 22, 2023
        Oct 23, 2023
        This thread was updated on Oct 23, 2023
        Report
        Copy

        Full wallpaper is not set in Vivo phones and the times are changing, it costs money, it is not like this in other company's phones, everything is free in other company's phones. And in the phones of other companies, full wallpaper and themes are set and there are no charges. Please help, I am a very old customer of yours.
        View replies
        Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          amritmangla123
          Oct 17, 2023
          Oct 19, 2023
          This thread was updated on Oct 19, 2023
          Resolved
          Report
          Copy
          Resolved

          Refund

          Ordered 5 mobiles of vivo t2x from 5 different accounts on 10 October, 2023. The order was supposed to be shipped within 48 hours, but it never arrived.
          Then, on October 12 2023, I contacted them for early delivery, and they told me for the bulk order, "Your entire order has been cancelled, Sir."
          " I told them, "Okay, no problem." "Please initiate my full refund." They told me to please wait 24–72 hours. We will highlight...
          +5 photos
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          V
          Vishnu Dharsan
          Oct 11, 2023
          Oct 12, 2023
          This thread was updated on Oct 12, 2023
          Report
          Copy

          Address: E-74 mmda colony , community hall Street, Arumbakkam, Chennai 106

          This is Vishnu Dharsan from chennai I bought my vivo X60 Pro before 3years now it is having 3 green lines it was not able to use eyes are burning when looking in to the display please do the needful things and solve my problem
          +2 photos
          View replies
          Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
          Reply
          Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
          Reply
          Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
          Reply
          Helpful
          Found this helpful?
          3 Comments
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sparsh sharma 56
            from Dehradun, Uttarakhand
            Sep 30, 2023
            Oct 1, 2023
            This thread was updated on Oct 1, 2023
            Report
            Copy

            Address: Karanpur, dehradun

            I was scrolling the reels last night than suddenly green thin line occurs.i purchased this phone for 35000 rs what should I do now. There is no physical damage or single scratch on my phone .
            View replies
            Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              SHAKIL dor
              Sep 28, 2023
              Sep 30, 2023
              This thread was updated on Sep 30, 2023
              Report
              Copy

              I recently installed the latest software update on my device vivo x60 pro+, and unfortunately, I have encountered a significant problem with the display. A prominent green line has appeared on the screen, affecting the overall user experience and rendering the device almost unusable.
              This issue arose immediately after the software update, and I have attempted various troubleshooting steps such as restarting the phone, resetting the display settings, and even performing a factory reset, but the problem persists.
              I kindly request your prompt attention and assistance in resolving this matter. I am hopeful that a solution can be provided either through a subsequent software update or by guiding me through any additional troubleshooting steps that may be necessary.
              +1 photos
              View replies
              Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
              Reply
              SHAKIL dor 's [Complaint's author] reply, Oct 3, 2023
              I'm sent mail but this massage show in display

              Message blocked
              Your message to [email protected] has been blocked. See technical details below for more information.
              Problem not resolved
              Reply
              Helpful
              Found this helpful?
              2 Comments
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sushil Kumar 1012
                from Bengaluru, Karnataka
                Sep 27, 2023
                Sep 29, 2023
                This thread was updated on Sep 29, 2023
                Resolved
                Report
                Copy
                Resolved

                Address: #34 Sri Sai Baba Nilya, 2nd C Cross 29th Main BTM 1st stage Bangalore - 560068

                Hello Vivo Team,

                I have Bought Vivo V27 mobile on 10th May - 23 with No cost EMI offer along with cash back offer from Vivo shop so the Vivo shop Manager told me that it will be credited in 90 days, till today it is almost 135 days over but cashback is not yet credited. Is Vivo running some kind of scam for cashback.

                The total cash back = ( 2500 ) + 1436 ( no cost EMI ) should be credited but not done yet.
                +1 photos
                Sep 28, 2023
                Complaint marked as Resolved 
                Hello Without any steps, complaint mark as Resolved, this is very said, never expected from Vivo .
                View replies
                Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
                Reply
                Sushil Kumar 1012's [Complaint's author] reply, Sep 29, 2023
                Vivo official email id is [protected]@vivo.com, please provide proper email id
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Ajinkya Ingole
                  Sep 25, 2023
                  Sep 28, 2023
                  This thread was updated on Sep 28, 2023
                  Resolved
                  Report
                  Copy
                  Resolved

                  Dear Team
                  I am Using VIVO X60 from last 1.5 years, without any issue, suddenly i saw a green line on my screen, i tried restarting the still it appearing.

                  Kindly help me with the issue.my phone is not having any damage or scrach.
                  +1 photos
                  Sep 25, 2023
                  Complaint marked as Resolved 
                  I want to resolve this issue, should i go to service center and they will replace it without any cost.
                  View replies
                  Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
                  Reply
                  Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
                  Reply
                  Helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Dipayansr
                    from Howrah, West Bengal
                    Sep 25, 2023
                    Sep 26, 2023
                    This thread was updated on Sep 26, 2023
                    Report
                    Copy

                    Address: Amazon India

                    I have purchased Vivo X60 on December 2021, in the month of April 2023 i faced green line on display issue, i approached service center and got the display replaced. Again same issue occurred in my phone, same green line re-appeared on my phone display, which is very much frustrating and much disappointing from a brand like Vivo, so again i will get the display changed and after some months the issue will appear again, is there a permanent resolution on this? Can you provide me better display or change the phone itself so that myself do not face further hassle for this irritating issue.
                    View replies
                    Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      Kishore_pthk
                      from Bhubaneshwar, Odisha
                      Sep 21, 2023
                      Sep 22, 2023
                      This thread was updated on Sep 22, 2023
                      Report
                      Copy

                      Address: Dhanbad

                      I have bought a new Vivo mobile from Jaiswal Mobile Store Saraidhela Dhanbad Jharkhand.

                      It's screen is showing nothing sometimes when I am getting aby incoming call. It's happening sometimes in 60% of the calls I get in a day.

                      I had requested to replace the mobile as I can't keep a mobile like this having problem and paying RS 29000. Theg are clearly denying to replace the mobile. Please help and issue me a new mobile so that I can understand that Vivo is a brand who take cares of its customers having genuine problems.
                      View replies
                      Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        B
                        Bireswar Chatterjee
                        Sep 10, 2023
                        Sep 11, 2023
                        This thread was updated on Sep 11, 2023
                        Report
                        Copy

                        Address: 22, PANCHANAN TALA LANE, BEHALA, KOLKATA – 700034, WEST BENGAL, INDIA

                        Awkwardly irritating Mobile. Y56; True Caller is Not visible. Can't see the Name and numbers while I am on others call.
                        View replies
                        Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          SGPonnar Msc
                          Sep 9, 2023
                          Sep 11, 2023
                          This thread was updated on Sep 11, 2023
                          Resolved
                          Report
                          Copy
                          Resolved

                          Sir I am from Poor Family.My Family Members are asking about (Rs.13, 999) money.

                          They didn't believe that vivo didn't refund my money.

                          🙏🙏🙏🙏Pleaseeeeeee🙏🙏🙏🙏Refund my money.

                          Otherwise, I don't have any other option
                          (*****My Death Responsibility Response Should be taken by Vivo only.I am Saying in Full Consiousness****).
                          +2 photos
                          Sep 9, 2023
                          Complaint marked as Resolved 
                          Sir I am from Poor Family.My Family Members are asking about (Rs.13, 999) money. They didn't believe that vivo didn't refund my money. 🙏🙏🙏🙏Pleaseeeeeee🙏🙏🙏🙏Refund my money. Otherwise, I don't have any other option (*****My Death Responsibility Response Should be taken by Vivo only.I am Saying in Full Consiousness****).
                          View replies
                          Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
                          Reply
                          Helpful
                          2 other people found this review helpful
                          2 found this helpful
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            SGPonnar Msc
                            Sep 9, 2023
                            Sep 11, 2023
                            This thread was updated on Sep 11, 2023
                            Report
                            Copy

                            My order ID[protected].

                            My Order is Vivo T2X 5G(RS.13, 999) on Sep[protected].On, that same day itself I cancelled the Order before Shipping.

                            They also the Refund will be initiated.More than 6days over.still now they didn't initiate my Refund.

                            And, If I asked means they are falsely telling the products is in warehouse.I cancelled before shipping.Then how it will go to warehouse.

                            I lost my Hope my death is full Responsibility taken by VIVO Only.
                            +1 photos
                            View replies
                            Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit

                              Related businesses

                              Bigsop.com
                              2.1
                              (265)
                              Motorola Mobility
                              2.6
                              (1948)
                              Fonoholic
                              1
                              (45)