Vivo Mobile India Complaints & Reviews

My vivo S1 Pro 1920 mobile phone suddenly had a problem if running apps itself and than top most part of screen started giving touch problem, but rest of the screen touch was working, so I called to Vivi service centr Tilak Nagar, new delhi fir it, they refer me my nearest Vivo service centre in Dwarka sector 12 city Mall, I visited there on 7th aug 2022 in afternoon. There they hear my problem, and did some paper work, after that one executive...

Can you solve this problem .. Clear Data Clear cach is not going to do everything. An orange color goes bling on the side of the phone anyone help mee please...

Dear Sir/Mam,

This is Manjula Pradeep, a Human Rights lawyer and activist from Ahmedabad. I had purchased Vivo V 17 Pro mobile phone with serial no. [protected] on 4th December 2019.

There is problem of display in my phone since 3rd November 2020, hence I went to the Vivo authorized service center on 3rd Floor, Turquoise -5, Main Panchvati cross road, Main CG road, Ahmedabad. I showed my phone to the staff...

Dear sir,
My self moorthy,
I was purchased new mobile vivo v 15pro at supreme mobiles, hosur on date 26.08.2019, my mobile display not worked blinking and offed the display but we are not fell down the mobile in ground and no damages in the screen,

Then today (26.08.2020) i requested to vivo customer care team through vivo chat regarding today (26.08.2020) my warranty is closed so please extend the warranty...

Dear team,

I have proudly purchased the vivo brand being made in india on 18 july 2020.

Within three days o[censored]sage i got several comments while speaking, from the opposite person that he is getting an echo (Hearing his voice again).

I thought it may be a network issue.

Within a week almost more than 70 % of people start complaining about the echo sound.

This handset...

To the respected mobile service maintenance department.
My name is akshay anturam kurule.
A very unhappy customer of vivo mobile services.
This is in regard with a vivo mobile which i have purchased on the
The model number is vivo 15 pro ruby red.
Purchased on 14/04/2019. From vijay sales gallery chakala andheri east mumbai 400093.
I had a display issue at the end of the month of march 2020.br...

Grievance for being cheated in terms of warranty
By vivo mobile india

Copy of mobile phone bill with imei numbers and job sheet from service center is placed as attachment.

I am strongly not in agreement with whatever story service center agent has cooked up over the job sheet merely to prove his point and to extract money for repairing handset that is under active warranty period.

Background...

Hai i have purchased brand new mobile v15 pro from maxtel showroom vivo outlet within six months my pop camera is not working now not even a single scratch damage is done on my mobile it's company manufacturing defect now i'm not getting mobile exchanged nor getting ready of my mobile soon so i'm fed up of vivo mobile phone it's on process for replacement of camera taking time of 6to 7 days with no proper response of service center i have...

Respected sir i have prebooked vivo v15pro mobile on 20 february from a local dealer in my town gondal dis. Rajkot state gujarat and dealer name krishna telecom. But after few days i refused to buy same product due to some reason but dealer is not giving me back my prebooked amount of rs 1000. Which was my hard earned money. So please help me and try to give back my same amount. My prebooking name is mr. Aliasgarbhai my mobile no. Is [protected]....

My handset is vivo y55l model number 1603 is suffering via no network i. E no services by network due to radio off problem since 4 days
Plz get me solution how to resolve it
As soon as possible
My phone is already in running position but it's only & only network problem. I had already reset my handset to resolve but still there is radio off problem when i call somebody
I used a distress number to resolve 112...

I updated my phone on 31/07/18 on that day from my phone showing me a notification came from vivo service

"detected customized type exception on the phone. The relevant communication future will be disable."

But can't open that and i tried restart too.. It's not working. I have tried every setting that i can see to resolve this problem but nothing is working.

Guide me too resolve the problem...

I updated my phone on 31/07/18 on that day from my phone showing me a notification came from vivo service

"detected customized type exception on the phone. The relevant communication future will be disable."

But can't open that and i tried restart too.. It's not working

I also attached the snapshot of the notification too.

Guide me too resolve the problem soon....

My vivo v5 more than a year old that was working perfectly fine is dead unexpectedly. The phone showed no signs of any problem. Overnight it has completely switched off (Had sufficient battery) and is not even charging now. Seeking assistance in getting the phone repaird. The vivo service centre at bangalore has shown least interest over the call in helping resolve the issue. Calls are being ignored or repeatedly disconnected by the operators....

Hi,

My vivo v3 phone got damaged in water, i approached vivo service center at aligarh dated 29.11.2017 along with bill/invoice of purchase (Bill enclosed with mail). (Bill clearly indicates date of purchase as 25.07.2016 along with imei nos)

Representative informed me that complete estimate regarding repair would be informed to you within 2-3 days after complete chekup of phone. No jobsheet was provided to...

I bought this phone from one of the retailer in goa. It was all good for the last 6 months since i bought. But now in last one month it goes off while on call and reboots automatically. Please advice what to do. I love this brand and i would really like this to get sorted out. I hope the concerned personnel will definitely look into this matter asap

I have vivo 1603
Android version 6.0.1...

Hi purchased a vivo v5 plus product from poorvika chennai. I am problem with the notification settings... notifications does not appear at all . and if at all notification i receive does not stay in the notification tray for longer period. it just stays and disappears after 5 min. Please try to fix the issue or refund my amount. i seriously not happy with the product....

-- I placed an order with IQ mobile, but later canceled it.
--- The refund has not been processed yet.
--- Requesting an immediate resolution for the refund.

[protected] Order id vivo e store
Subject: Complaint Regarding Non-Delivery of Product and Request for Compensation

Dear sir
I am writing to formally lodge a complaint against Vivo for the non-delivery of a product I purchased through their platform. Below are the details of my
• Order Date: 11th December 2024
• Expected Delivery Date: 17th December 2024
Product- vivo t3 prob- 24999/
2. Issue Faced:
Despite the promised delivery date, I have not yet received the product as of today, 20th December 2024.
Additionally, I have reached out to both the delivery service and Vivo’s customer support multiple times, but their responses have been inadequate and unhelpful.
3. Impact and Request:
This delay has caused me inconvenience and frustration. As a consumer, I believe my rights have been violated under the Consumer Protection Act.
I kindly request:
• Immediate delivery of the product.
• Compensation of ₹10, 000 for the mental stress and inconvenience caused.

I trust your esteemed office will look into this matter and take appropriate action against the company to ensure justice is served. I am attaching all relevant documents, including the order confirmation and any communication records, to support my claim.

Please feel free to contact me at [protected] .for any further information. I look forward to your prompt response.

Thank you for your attention to this matter.

Yours sincerely,
Rajni Arora
[protected]

Dear Consumer Complaints India Team,

I am writing to formally lodge a complaint against iQOO India regarding a manufacturing defect in my iQOO 9 Pro 5G smartphone that I purchased on 17th August 2023 for ₹44, 990 through Amazon India.

Details of the Complaint:

1. Product Details: iQOO 9 Pro 5G (12GB RAM, 256GB Storage)

2. Purchase Date: 17th August 2023

3. Defects Identified:

A vertical green line appeared on the display within one year of purchase.

The device has heating issues during normal use.

Battery backup is poor and performance is below expectations for a premium product.

My Experience:

I approached the iQOO service center at the Attapur Service Center, Hyderabad, where the technician acknowledged the display defect but refused to replace the device. Instead, they offered a free display replacement, which I find unacceptable for a premium product with multiple defects caused by a manufacturing issue.

The refusal to replace the phone indicates a lack of accountability for delivering a defective product. I purchased this device expecting quality and durability, but instead, I have experienced inconvenience, dissatisfaction, and wasted time trying to resolve these issues.

Relief Sought:

1. Replacement of the defective product with a new device of the same model.

2. Alternatively, a full refund of ₹44, 990.

3. Compensation for the mental agony and time wasted in dealing with this issue.

Supporting Documents:

Purchase Invoice (attached).

Photographs of the defect (attached).

Email correspondence with iQOO customer support.

Service center visit details.
Service Center (G-01, D No[protected]/1/P, Suraj Trade Center, P.No: 149, Attapur, Hyderabad 500048)

Conclusion:
I request your intervention in this matter to hold iQOO accountable for the defective product and ensure that I receive a replacement or refund promptly. If this issue is not resolved, I am prepared to escalate the matter to the Consumer Court under the Consumer Protection Act, 2019.

I look forward to your support in resolving this issue at the earliest.

Contact Details:
Name: Aijaz Khan
Email: aijaz.[protected]@gmail.com
Mobile: [protected]

Thank you for your assistance.

Sincerely,
Aijaz Khan

This is my order number -
Order number:[protected]
for which i had paid and my money was deducted from my credit card even though order is showing closed
where is my money
who has taken my money
my bank customer support telling me that my money goes to Vivo
help me as soon as possible
when I mailed my problem they replied me with this :-
We apologize for the inconvenience caused to you.

In response to your mail, we would like to inform you that we received the amount against the order #[protected] the refund will be initiated from our end within 24-48 working hours. Post that the bank will credit the amount within 3-7 business days into your source account/mode of purchase.

You are requested to kindly wait till the time frame.

but after many days passed Vivo still didn't refund my money then I again mailed they sent me mail that I didn't provided the required details. What details? They had not asked for any details ever. Plus, they have all the details they need. They need to refund to the source that doesn't require to add any detail.
they keep holding my money and not refunding me my money