Eureka Forbes Complaints & Reviews

We have complaint against eureka forbes. We had done a complaint on toll free number and we recieved a message from them that there technician will come and sort out the issue. But we did not recieve any satisfactory answer from their side. We have called them so many times, but they did not resolve the issue. We have taken annual maintenance contract but they are saying frommlast few months that they dont hve the parts. Alredy we have paid...

I bought eureka aquaguard superb on 14th aug and on the same day i requested for installation, i got a message that their worker will come within 2 days but till now no one has came. I even call the worker but he is also procrastinating saying i will come, not at all good. Even i called to their customer care number but even they could not do anything. I had spent enough for this aquaguard but i don't think eureka forbes care for their customers...

Hi, we received the aqua guard couple of days before and received an sms regarding the person assigned for installation. Had a discussion with that person and confirmed the time that the person will attend by 12 pm today. But there is no response from that assigned person today, tried reaching him couple of times and he is not picking the call. If the person is not able to attend atleast i should have been updated with information. Why should...

Last serviced on[protected] and paid 8500/- towards 2 years Amc to Raju Enterprises authorised franchise for Eurekaforbes Ltd.

Since last 10 days water purifier is not working and has been calling the engineer since then but not attended the repair.

We have been using local available water and family members got sick. Need justice in this regard. Never expected such service from Eurekaforbes Ltd....

I have purchased one water purified from eureka forbes uv+ and accordingly i took amc on 2017 with contract receipt no. 27783276 dt.29/04/2017 for three years. But after getting amc in 2018 they came for change on october 2018 but after that no body visited and also in 2019 no body has visited yet. It means how eureka forbes people cheating the customer in the name of amc.

I want strict action should be taken as they are taking...

Res sir,
I have purchased a product before one month and product not working within 15 days, I have lodged a complaint in to eureka forbs, but still not coming to see for solving problem. every time I am calling and I am hearing tomorrow our service tech coming, but still I am waiting.
my complaint no. [protected]
name: salim vahora
cont no.[protected]...

Hi,

My parents live in pune and we recently installed eureka forbes water purifier at home which is under warranty. Suddenly it is malfunctioned and my parents raised customer complain calling they consumer helpline. Service request number is [protected].

Following is message received for the complain.

"dear friend. Your service request no. Is [protected]. Our technician will pay you a visit within...

I have registered for service on 16th august 2019. I received message saying that subhash babu will visit after 2 pm. However, he did not visited. I called the zonal agency owner in aligarh, mr. Manmohan, but he did not pick my phone. I feel that i have wasted 7500/- by paying for two year amc. Why does eureka forbes even has amc option when you do not have proper service centers and also i feel that you eureka forbes does not have any control...

I had purchased a water purifier (Aquaguard) in aug-2018. From then i have been chasing for a service. Twice i complained but still no response. Here is the recent request number #[protected] that i raised. Warranty also ends by 20th of aug 2019. However, no single service was done. Everytime i call customer care, they take a request but no one turns up to perform the service. Please do care for water filters. Remember that a human being is...

Purchased product on 15th october 2018 and within one week we raised a complaint that the purifier not working properly, service engineer came and saying that the product what i have bought is failed one from their products and immediately i raised the complaint to get the replace the product and they said the product is good one and fixed temporary. Meantime from last 6 months i raised complaints every month and engineer giving a temporary...

I have bought the aquasure from aquaguard shield ro+uv+mp+mtds 8 months in online site. Which started creating problem after 6 months. Water is getting leaked and contaminating with the drinking water.in last service, service person left screws without putting in the place. It allows the leakage water to contaminate more quickly in the drinking water. I have raised the complaint twice (Now third time) in last 2 months. They came and lied...

Eureka forbes have sold us a defective geneus plus ro purifier. The whole family started getting sick and after testing the water the results have come back as the purified water is bacteriologicaly contaminated. I have made a claim under the 30 days money back guarantee, it has been more than 20 days and still the are giving a run around and making false promises as some one would contact me. I have made so many phone calls and send a couple...

This is bring to your notice that we have taken amc from your one of agency “tabshreen enterprises” and had asked to change the filters and leakage motor to mr. Rizwan. Mr rizwan has sent the service engineer who has no manners how to speak with customer and having fudged motor and filters which i believe was not at all belongs to eureka forbes. When we asked to prove that these parts are belongs to ef or not then they say i don’t know,...

Since28/7/2019 I have been calling in your service centre and complaining regarding the services of my water purifier.Neither your complaint centre nor your service centre is ready to take any action. since than like a fool I am calling in your complaint centt.whith lots of embarrassment I am saying That I did a big mistake by buying your product You people are just making money buy selling products, Amc, and through your call centres even...

My self k. Ramesh working in cgwb government of india office we have one aqua guard ag crystal plus purifier vide si no: [protected] (Photo attached) purchase from local market at bhubaneswar in the year 2017. Since last 4 months said machine is under repair we contacted several times but no response from you end. Kindly send your technician immediately to repair the same at the earliest. Kindly contact: [protected]...

Hi,

I have bought the aquasure from aquaguard shield ro+uv+mp+mtds 8 months in online site. Which started creating problem after 6 months. Water is getting leaked and contaminating with the drinking water.in last service, service person left screws without putting in the place. It allows the leakage water to contaminate more quickly in the drinking water. I am spending money to drink the healthy water, but at last ending up...

I have purchased water purifier from reliance digital pune amanora. With the assurance of service and filter replacement, have been trying to reach both reliance and eurekaforbes but ther's no resolution to this.
Reliance digital have told to check with the manufacturer, but am unable lo log complain due to error - my number not registered. Have tried doing online but there's no response....

I have purchased eureka forbes - water purifier, 15 days ago.
On 9th aug-19, it stopped working and the power was not coming.
I have raised the complaint in the morning at 8:09 am on 9th aug-19 and followup with several times then they send the technician and he said he is unable to resolve the issue today and will come tomorrow at 12 pm.

Again i called to the customer care, they are not able to tell me what happened....

Ref :aqua water purifier enrich model
Address of customer
115, sree ruby garden, thindal, erode 12
Cell number [protected]

Sir,
I purchased enrich water purifier in the month of april 2019, from your erode office.

Now ten days back it was not working and we made a compliant to the erode office and also a service request by mail to eureka ref number [protected] and recd ack of our compliant...

I have an Aquasure Xpert Water Purifier which can be viewed on the following link:

https://www.eurekaforbes.com/water-purifiers/aquasure-xpert. It's in warranty and the warranty is ending on August 19th 2019.

If you click on the product from the link I have shared (which is the official link by Eureka Forbes) it's clearly mentioned that "12 months membrane warranty". I complained on 2nd August 2019 regarding...