Eureka Forbes Complaints & Reviews

I would like to inform you that never buy any eureka forbes product. As during the time of sales they assure you that their service resoultion time is 48 hours. Hoevere it takes more than 14 days for any resolution. It has been more than 14 days that our water purifier is not operational. We had registered the complaint on 23rd july 2019. Till date (7th august 2019) their service agent has not visited the property. If you would call their...

Water was leaking from the filter and given a complaint on 20th july 2019.
Technician visited the premises and said some problem in the filter and needs to be replaced as its still in amc it will be covered.
But till now they are saying part is not available and the issue is not resolved.
Is there so much scarcity in the availability of the parts?

Its almost 3 weeks since we got the problem....

The top lid of the purifier which i have bought recently does not fit properly and there is a gap. I think this is not totally safe. Kindly look into the matter. I have purchased the product from the south city mall a week ago. For my satisfaction l asked the salesperson to show me the other amrit purifier but i saw the same defects in all of them. As l believe and rely on your products l would like you to rectify it....

I had got an offer of provogue wrist watch on renewal of amc for water purifier.

While i opted for the offer and paid rs.449 towards the shipping & handling charges on 28th july 2019 and it was promised to get the delivery of the gift within 8 days, i am not able to get either any update or the gift. Even tried for the order status on the provogue site, but it's not working/responding.

Hence, i would want to...

We had purchased one Eureka Forbes Aquasure from Aquaguard Smart Plus 6 litres from Amazon (online on 15.7.19) initially. While installing the unit it was noticed that the Pump was not working.

We requested for replacement of the same to Amazon and it was replaced vide invoice no DEL[protected] : HR-DEL[protected] DTD 27.07.2019.

Their Plumber/technician came to install (on 31.7.2019) the same. It was again another...

Top to bottom looks like a corrupt company. Upon my complain here, someone from the head office called me, but looks like they were only interested in listening to the my concern again and not provide a solution. Two weeks passed and still zero action. On top of this asking us to renew our annual maintainance contract. Shameless.

Guys, please be aware. They are more into money extortion business than water purification. Don't...

I had purchased an aqua guard enhanced ro+uv+uf+mtds which was installed on 1st august. During installation problem related to water leakage and health indicator was found. Still product was installed after fixing water leakage but after 2 hour of installation, leakage problem again started. When same installation person visited again then he found that one of the filter was chocked. So i decided to get this product replaced and i called...

The aqua guard was purchased, almost 3 years back and now there is leakage of water from the machine, multiple times this was reported to eureka customer care but no proper response. Contract receipt is 0350484, model crystal+
Complaint no : [protected]/ [protected]
Need immediate resolution on the same or the proper hierarchy model where can we complain...

Hi sir,
Recently we took service for aquaguard filter as it was not working (4th july). We got one service provider through online and mobile number is [protected]. He came to our house for checking water filter. Without doing any checks, he told its needed to replace filters. He charged 3800rs for the same and replaced filters.

Again within one day, filter stopped working and also, tap started leaking. When we called...

Dear sir / madam,

I had purchased dr. Aquaguard nrich uv from your company - eureka forbes ltd. - kolkata. Your sales representative - mr. Subir halder, had promised an aquaguard water bottle will be provided within 10-15 days from the date of sales, if i would place an order for the water purifier with him. My sales invoice is #[protected] dated - 23.04.2019.
Till date, even after repeated contact with mr. Halder,...

After taking full payment for new model of water purifier (With nominal discount for buy-back of existing working water purifier), eureka forbes people very quickly and with great haste take away the working existing purifier from the customer and after promising the customer that the new machine (Already bought by the customer) will be installed on the same day, keep on dragging or delaying the installation of the new machine citing various...

I have purchased the Water filter SUPERB in April 29th, it was not working from the day one itself, i called customer care, they sent one technician and he said its working fine, later again and again the water was coming without filtering it..
Again another technician came and he said Filter needs to be replaced and i need to pay the filter amount..
its really a pathetic and EUreka Forbes are doing a Daylight robbery and ultimately...

I have purchased amc for dr. Aquaguard magna uv on 29-jun-19.
But inspite of followups since month, no 1 attended it. I have paid 2140 /- for amc. They are not even bother to give proper response.
Same thing happened duering purchase also, before purchasing, their person will follow up and call you 100 times but after payment, they takes hell of a time to install. And now same thing happened, they are chasing to buy amc, now...

I bought eureka forbes's water purifier "dr. Aquaguard classic+ with booster pump""online at www.eurekaforbes.com worth inr 12490 on dated 22 july 2019. The product was delivered on dated 23 july 2019, thereafter, i contacted eureka forbes many times through possible different channels (Phone, whatsapp, twitter and e mail) for the installation. It was very unfortunate that after paying a big amount of rs. 12490 on the behalf of their brand...

It is very sad to see, companies in such important business of water purification is harassing people there horrible services.

We have a complain live since may 2019 and no serious action has been taken till date. Consequently, people (Including infants and senior citizens) are falling repeated sick.

Infact, a non qualified technician they sent even messed with our machine leading to a major short circuit....

Hello team,

I have bought the eureka forbes dr aquaguard one and a half year ago, till now i didn’t get the call for free service, even i called to customer care, they even not responding properly and the other end i am getting the call for amc (Annual maintenance charge) for a year.

Below are the problem you face if you buy the eureka forbes products.

The product itself failed:

I...

This company gives the worst service ever. Their number is first of all not toll free which has cost me almost 300 rupees already just to follow up with my request till now. They keep telling that the service guy will come today everyday i call them but nobody comes. This is the worst service ever.

I have dr. Aquaguard purifier and even with multiple follow ups no one has come to attend my complaint...

Eureka forbes

I am one of the customers who is suffering from the worst after-sale service one could get in the entire world. The bad experience and pain which i went through cannot be expressed. I get to feel eureka forbes is the worst company ever to buy any product. I want people in india to know the service level before they buy any product from eureka forbes.

I had bought the euroclean steristeam product...

Hi we got to know eureka forbes in the trade fare, showcasing surveillance cameras, we got a quotation (Attached) from them on june 24 2019 and later contacted them and paid 60k and other additional charges they collected for camera fitting, currently none of the camera is working and they have not provided the entire materials for the amount paid, (Bill attached) everyday we are contacting them for service, they are not even bothered to...

No technician has been able to resolve the problem of leakage of water from acquaguard nova model &no filter changed despite repeated reminders to ur service centre. I think ur service centre lacks of expert technician. Water tank isleaking from inside as told by the technician that visited long ago. Yesterday another technician visited but not able to resolve the problem &water filter also has not been changed...