Sony India Complaints & Reviews

I had purchased experia Z2 15/10/2014 which had a manufacturing defect (loose back panel) which got replaced from the service centre, and again on 24/11/2014 I had to resubmit my phone due to water proofing issue even with all the flabs closed. Now the sony service centre is telling warranty is vioded due to water damage. Below is my concern. I had got a manufacturing defect phone with loose back panal, and due to that loose panal water...

I had purchased a xperia z1 compact in march 2014. It had six months damage warranty, however it fell and broke on 7 the month. Like an honest customer I decided to get it repaired by sony under warranty and pay for the damages. I submitted it in Delhi to Accel Front line ltd. Nehru place new Delhi after getting a number from Sony customer care. However I was lead to an unpleasant experience as I submitted on 4 the October expecting it to...

I have purchased this Sony Xperia z1 Compact for your high-quality, affordable products, based on the recommendations by one of my friends. Unfortunately I met with an accident on 12th Oct, 2014 and my phone screen got damaged. I met with accident around 9:00 PM and as it was Sunday, I visited the Sony service center(Nehru Place, New Delhi) on Monday 13 Oct 2014 at 6:20 PM. The store was closed and finally I lodged complaint on Tuesday 14...

I had purchased a sony xepria in May 2013 fr om Croma at Thakur Mall. After some days the display was not seen. We met the service agent at Borivali and the mobile was surrender the phone on 18th October 2014 Job sheets no. WL[protected]. After several visit to the service centre answer was work in progress. Now it is more than 45 days and no proper answer is given to what has happened to the phone. 45 days without a mobile phone is just...

Dear Sir/Madam, This is to inform you that I brought a Sony VAIO Laptop on 22nd March, 2012, but the warranty which I have to be given was mistaken. The warranty card for this product was extended on wrong serial product that is *[protected]* but actually the serial code of my laptop is *[protected]* . I have complained for this issue so many times at service centre in RDC, Ghaziabad and Service Centre in KOTA(Rajasthan) but...

i had brought a sony vaio t series laptop at USA, on[protected] after one month a os related problem occured .then ihad contact coustmer care with their suggestions recovery option but it does not work then i submit it in my nearer servicing center but they had said it a foreign purchase we don, t do any thing then i send it to banglore then they had repaired it after two months .them my pc working properly . but now the same problem occurs...

I have had my laptop in Sony authorized service center for more than a month now. They said the part is not avaiIable so an alternate solution will be provided. I tried to reach them, through different channels. Nobody is giving a proper response as to when a resolution will be provided. I am so fed up of the follow ups. In spite of taking the advance for repair, they have not been able to repair the laptop...

I am A.S.Muthanna, residing in Pollibetta, Coorg District, Karnataka. I had purchased a SONY 46" television exactly two and half years back. Since about three weeks the top half of the TV is blurr and visibility is very poor. On complaining the technician visited and advised that the panel (Screen has to be changed). This was too shocking for me, because I can not accept that the panel of a reputed Sony TV can give trouble in such a...

Hello. I have a sony vaio SVF15212SNBIN5 and its been 6 months since i have bought it. At first the laptop performed quite fine but now 10 days ago my laptop crashed. I immediately contacted the "Costumer Care" and lodged a complaint. Personally i hated their way of talking and handling costumers. Also i never got the service at the right time. Ever since then, the costumer care is ignoring my issue and finally i have decided that i want...

Dear Sir, I had purchased Sony Xperia mobile “Model no-D2302” on 29th Sept’14 from “M/s Ganpati Mobiles” Lucknow & within in a day of purchase I observe over heating of mobile & very poor quality of camera i.e blurred picture (8 mega pixels). When I contacted customer care they told me to update some settings which I did but nothing happened. I submitted my mobile on date 9th Oct’14 to Sony authorized service center...

Hi This is Shovan Das (mail:[protected]@yahoo.co.in). I am from howrah, West Bengal. My complaint is writtent below I bought Sony Xperia Z on 2013 august. Hassles started right at the time of purchase. I wanted to purchase Xperia Z Ultra but my lack of notice and sales person trick, i finally ended with Xperia Z. I escalate this matter to SOny but respectfully i have been told that I am helpless so i have to be happy with Xperia Z. Though this...

This is to inform you that I had submitted my phone on the date of 4/11/2014, behalf of that I had also attached the photos of space where the incident happened as well as spoken to sony field verification officers also. Now still the date of 28/11/2014 I didn't received any kind o[censored]pdate from service center from sony reg service center "numeric.communication situated in malleswaram Bangalore as well from sony also hence requesting you to...

Without trail or service, how service center called up us(customer)? My Sony expire hand over to service center on last 10 days ago, I got sms for delivery 20th nov. Today, when I got my phone its did not working. But they are sign me the paper with out checking my phone. Why so? When we go samsung or nuke service center, when they delivery anything, in front o[censored]s 1st check then sign up any paper. I am completely unsatisfied....

I am Abhishek Kumar from Pune. I had submitted my phone (Sony Xperia ZR IMEI No: [protected]) for repairing purpose (screen cracked) at Aradhya Enterprises, the authorized repairing center for Sony Mobiles in Pune.

The mobile had been given for repair on the 8th October 2014 as mentioned in the below attachment. The analysis was that phone cannot be repaired and a replacement needs to be initiated. The service center asked...

To The concerned Authority. As per the details mentioned below purchased one Sony Laptop for my daughter for college study purpose. Before completing two years two times ( every year) its key pad find faulty and changed Important.details in the system lost. Now fearing to use this product because of the repeated problem. It is indicating either this piece or the model having manufacturing defect.This problem may occur frequently. Model...

My name is C.Shempulingam from chennai, Tamilnadu, India. I bought a new sony xperia M mobile in nov13. But in two days it's display is not working properly. I gave it to the sony service center under a warranty in nov15. l They told me maximum in four days we give a mobile without problem. But upto now they are not given my mobile. When i call them they are not responds to my call. When i ask them directly they always told mother board is...

Dear Sir/madam, I bought Sony XPeria Z1 (model no : C6902) on 01/10/2014 for Rs.32, 000/-. It is just one and half months old mobile but now i am facing problem with device's ear jack port is not working. When i taken to the service centre Techno care Solutions, Lajpat nagar. They claimed water indicator is Red, so we cannot consider the warranty for this device and i need to pay almost Rs.10, 000/- to get this issue fix it. I was totally...

I purchased Sony Xperia T2 Ultra in the month of April 2014. I used it for 6 months. On 6th Oct. 2014, I submitted it to Sony Service Center. They returned it on 8th after updating the software. I again encountered the same problem after 2 days. Again, I submitted on 11th and got it back on 14th with updated software. Again history repeated and I had submitted on 20th Oct. This time Sony Engineers worked for more than two weeks. I received...

i have purchased sony t.v BRAVIA KDL-48W600B 48" LED TV (Black) dated on 12 nov. 2014. it is installed on 14 nov. 2014. not received complete demo by engineer . i booked complaint on customer care . my id no is 22540767 . i received sms from the comp. and assigned the duty to SUNRISE ELECTRONICS, AHMEDABAD. BUT TILL TO day IT IS NOT EXCUTED I really feel bad experience from sony customer care dept. i purchased costly t.v. but i am...

I purchased sony bravia led on 12th aug 2013. Since last 10 days my tv was getting switched on snd off abruptly for which I made an official complaint with sony customer care on 22nd nov at 11.30 am and complaint no is 22524959. Since then no service enngineer had tried to contact and visit my place even after continuous follow ups. I have not received any support from customer care or sony management whom I have contacted through mail. Every...