ACT Fibernet — Internet Issues

sathvik varma

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500018
Website:	portal.beamtele.com

Act Fiber net (Beam Telecom) is having internet issues every month, the customer service is very poor, no help from the Act fiber net in-spite of numerous complaints the issue keeps reoccurring every month, did complain each time to tech support but no proper resolution
The router name and passwords keeps changing often, a lot of router issues, intermittent wireless issues, the Act fiber net (beam telecom) officials are least bothered about it, very much frustrated with a lot of issues

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customer support has been notified about the posted complaint.

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Comments

cdarunkumar

from Hyderabad, Telangana

Internet connection cable was break down & is laying on the road, i am trying from yesterday to give a complaint to customer care (No.[protected] i unable to reach, so i am requesting you kindly resolve the issue as soon as possible

Thank you
Regards
Arun Kumar C D

munna2351

from Hyderabad, Telangana

My account number is[protected]
since last 3 days, your customer care number 66272727 is busy from morning 9.00AM To 11.00 PM.
internet services are not available since last 3 days and no place to complaint.
this is ridiculous - how unprofessionally you are operating ...

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear munna2351,

We regret the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

eswar70

from Hyderabad, Telangana

Beam Telecom / ACT — ACT Setup Box back up power is not coming

I raised ticket [protected] regarding set top box back up power with act on 4th may 2016.
But till now nobody responsded from act to address the issue.
I am not getting internet when power is gone.
I am very frustrated with the service.

rnair29

from Bengaluru, Karnataka

ACT Broadband — No internet in first month itself

When it works it works superfast. When it is down, there is no way to track your complaint. It just goes to deaf ears. Trying for the last 7 days and it is still down. The custome ris totally helpless .What a waste of my money.

Sneha Karadi

from Bengaluru, Karnataka

ACT Broadband — Worst speed

Tried calling the customer care got no response.presently reciceving the speed of 0.75Mbps instead of 30mbps.Shame on the company for providing such disgusting service from past2-3 months

bhoopal janga

Beam Telecom / ACT — No internet from 2 days and customer care number always busy

I am facing internet connectivity issues from last 2 days, they said they will resolve with in 24 hours and when i tried to contaxt customer care again is always busy they don't care about the customer
My user ID : 85712
And How can we get the payment back when we paid for 6 months

raghunathtosh

from Mumbai, Maharashtra

ACT Broadband — wrongly charging in bill

i have not used their service for one month. but they are charging me for that month. when i called they said that it is their company policy. they can't do anything.

naresharsh

from Chennai, Tamil Nadu

As per Plan not getting speed

Hi Few hours ago I have taken beam portal 1MBPS speed plan but while doing speed test I am not getting 1mbps speed please solve the my Internet speed issue. Regards, Naresh.S

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear munna2351,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in

Warm Regards,
ACT Fibernet Hyderabad

Rajesh V V

from Delhi, Delhi

Complaint registered regarding the network cable disconnected issue

I've lodged a complaint on dec 25th with the ticket no[protected] n there's no response from the team. I've called them multiple times. They always reply that the issue will be resolved in 24 hours but there's no such action been taken