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Aircel Complaints & Reviews

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Updated: Aug 8, 2025

Complaints 10588

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5248

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5340

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Address: Hyderabad, Andhra Pradesh

hi,

my phone no is [protected], to be honest this is the worst service provider i have seen when it comes to customer management, i have had two instances where my balance has been deducted without any valid reason for Internet usage where as i had a data balance it deducted my balance of 40Rs without any reason, it not about the amount but the kind of management where even the service is not available 24/7 to talk and get clarification what if the person is in the situation and runs out of balance what would he do in case of emergencies..seriously i would make sure who ever got the Aircel because of my promotion, have it no more and my email is [protected]@gmail.com for any clarifications u can reach me on that

Aircel customer support has been notified about the posted complaint.

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A

Aircel India

from Mumbai, Maharashtra

Jul 22, 2014

Hi,

Thank you for reaching us at Social Care.

We have forwarded your complaint to
the concerned department and we will get back to you shortly with further
updates.

Kindly feel free to write to us
at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution
and the best of services at all times.

Thanks & Regards

Customer Service
Officer | Social CareTeam

Email us @[protected]@aircel.co.in

P Please consider the environment before
printing this email

A

Aircel India

from Mumbai, Maharashtra

Jul 23, 2014

Dear Sir,

We have checked and found that you have done a recharge of Pocket Internet
37 on[protected] which provides 200MB of 3G data valid for 7 days. You have
been charged Rs.37.20 at a base rate of 10p/10kb post consumption of the free
200 MB data on[protected].
We are sorry to inform you that we would not be able to process any refund
of balance.

Kindly feel free to write to us at [protected]@aircel.co.in for
any further assistance on this matter.

We assure
you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service
Officer | Social Care Team

Email us @[protected]@aircel.co.in

P Please consider the environment before
printing this email

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Address: Hyderabad, Andhra Pradesh

Hi Aircel, I received a msg from aircel on 17th july 2014. Msg: Rs 30 Off on RC64. Rch & get UNLTD Local A2A FREE calls (28 Days) & Rs 30TT FREE(LTV).Dial *121*64# to act, Xtra benefit in 48 Hr. Exp Hi Speed on Aircel 3G As per the instructions in the msg I have dialed *121*64# Rs:64 got deducted insted of Rs 34 from my main balance. I gave a complaint and they have closed it with out crediting Rs 30. Complaint: Dear Customer, Details of your last two service requests are : 1.SR#1-[protected] of Type:Balance Enquiry is Closed and closure date is[protected] 2.SR#1-[protected] of Type:Call Charging Enquiry is Closed and closure date is[protected] Please do the needful... Thanks & regards Vinod Kumar [protected].

Aug 14, 2020

Complaint marked as Resolved

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A

Aircel India

from Mumbai, Maharashtra

Jul 22, 2014

Hi,

Thank you for reaching us at Social Care.

We have forwarded your complaint to
the concerned department and we will get back to you shortly with further
updates.

Kindly feel free to write to us
at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution
and the best of services at all times.

Thanks & Regards

Customer Service
Officer | Social CareTeam

Email us @[protected]@aircel.co.in

P Please consider the environment before
printing this email

V

vinodgsi

from Hyderabad, Telangana

Jul 23, 2014

Rc 64 issue resolved. Thanks a lot consumer complains site..

G

gangaimurthy

Jan 18, 2015

Hi, I have recharged from internet banking of Rs. 85, for which i received a message 207:Txn No. CHR[protected] to Recharge MRP 85 is successful . TT= 0 INR, New Balance 0.52 INR, P.F 75.65 INR, Service.Tax 9.35 INR.

But, i could able to make call when i called customer care on 17.01.2015 they said the charge value (Rs. 85) is a ratecutter, whereas
I have been using rate cutter of Rs. 79 before i asked them how two rate will get activate and if it an rate cutter how could i receive message like this the representative put the call on hold and call got disconnect

Again i called explained same problem and asked why this happened please reverse my money to balance
Account to avail call as soon as that i received message that

Dear Customer now enjoy all local calls at just 35p/m for 28 days

I informed that too they informed me to call next day and your issue will resolved in 4
hrs. But still issue is same please refund mymoney to balance account why should i avail two rate cutter?

Each and every time customer cann't check your details right.

Ref:Dear Customer, Details of your last two service requests are :
1.SR#
1.SR#1-[protected] of Type:Balance Enquiry is Closed and closure date is[protected]
2.SR# 1-[protected] of Type: Other Status is Closed and closure date is[protected] of Type:{1} is {2} and closure date is {3}
2.SR#{4} of Type:{5} is {6} and closure date is {7}

Thanks,
Gangai - mobile :[protected]

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Address: Bangalore, Karnataka

I Activated aircel 3g internet pack for rs.255 which offering total 3gb of internet in which 1.5 gb for night only for 7 days from the date of activation and another 12.5 gb for 30days/24hrs.I didnot got any night pack of 1.5 gb..my data is deduting from normal 1.5gb, , i[censored]r not providing then y d [censored] u showing d details as u will get total 3gb while activating..iam changing to docomo network..iam tired of this aircel rates n net speed

Aug 14, 2020

Complaint marked as Resolved

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Address: Kolkata, West Bengal

Aircel customer support is one of worst customer in the world my name is sheikh naseer my phn no is [protected] i recharge with RS 500 and after few minute the balance was RS100 without my knowledge they deducted RS400 for my account the past 2 days i am giving call to customer support they only say there server is down so they cant say why the money had been deducted i want my money back please look after this matter.

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Address: Chennai, Tamil Nadu

Dear sir, I had applied for portability to idea network from Aircel with mobile No.[protected] thrice, but the response from Aircel is that they need time. I agreed to them and I waited in the mean time my MNP code expired and generated the second one and even that also has got expired. Now i've generated the third one and the code is CDT87623 which is valid till 27th of July 2014 but now Aircel is asking me to wait till next bill generation and after that they are asking to apply for a new MNP code. I'm really worried whether they will allow me to Port out of Aircel. I'm getting huge bills with Aircel that's the reason I want to port out to Idea but Aircel is not allowing me to port out. This is clear cut case of consumer harassment and agony. Please help me out in this regard

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S

sumathisatish

Jul 22, 2014

Aircel customer care is very much horrible... During urgent times it keeps saying press this press that and all without forwarding the call to customer care. It is not at all friendly. We spend money calling customer care and response is bad.

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Address: Paschim Medinipur, West Bengal

notice that I am having Aircel no [protected] and aircel is frequently deduct balance of Rs 10 from my account. From past three weeks, balance of Rs 30 was deducted from my account. Balance is deducted in the name of aircel services which i didn't used. Customer care is also not responding. I'll be happy if you positively look into the matter & resolved the same...

+2 photos

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P

Pabba Divya

from Hyderabad, Telangana

Jul 18, 2014

Sir, My name is Divya. I am using Aircel no [protected] and aircel is frequently deduct balance of Rs 10 from my account. From the past 2 months, balance of Rs 300 was deducted from my account. Balance is deducted in the name of aircel services which i didn't used. Customer care is also not responding. I am complaining usually when the is being deducted from my account but till now i am not satisfied with the customer services.I'll be happy if you positively look into the matter resolved the same as soon as possible.

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Address: Chennai, Tamil Nadu

My no is 984...854. Today(16.7.14) all of a sudden my outgoing call and sms facility has been barred .i can only attend incoming calls. i have tried to customer care for help through 121, [protected], [protected] but the representatives are always saying i have contacted prepaid query forum, it irritated me to core as tried 20 and so times . i dailed only the postpaid service no and it by default lands in prepaid. i have been using this sim for many years. and now to hell with aircel. no proper custmer service.

Aug 14, 2020

Complaint marked as Resolved

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Address: Hyderabad, Andhra Pradesh

Dear Aircel Team, I want to inform that las 2 days ago i have lost my mobile and may be someone took that mobile, i tried many times but it gives swiched off response so i want to block my simcard no. before using someone. kindly block my simcard no. urgent. No.[protected]

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A

Aircel India

from Mumbai, Maharashtra

Jul 18, 2014

Hi,

We would request you to share
your alternate mobile number, in order to assist you further.

We assure you a quick resolution and the best of services at
all times. Thanks!

Regards,

Customer Service
Officer | Social Care Team

Email us @[protected]@aircel.co.in

P Please consider the environment before
printing this email

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Address: Ajmer, Rajasthan

Sir, I want to bring your notice on the fact that my no. is [protected] is registered in Rajasthan. Now days I'm in Gujarat state. I have following related complains 1. I recharged NET PACK worth Rs. 41. But company deducted my balance saying that I have no NET PACK. 2. I also recharged two times for decreasing the call rate, but it does not applied on my account. 3. Whenever I tried to speak to your costumer executive, it doesn't respond. I request you sir to please interfere in this matter personally. Thanking you Rajat Joshi [protected]

Aug 14, 2020

Complaint marked as Resolved

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A

Aircel India

from Mumbai, Maharashtra

Jul 18, 2014

Hi,

Thank you for reaching us at Social Care.

We have forwarded your complaint to
the concerned department and we will get back to you shortly with further
updates.

Kindly feel free to write to us
at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution
and the best of services at all times.

Thanks & Regards

Customer Service
Officer | Social CareTeam

Email us @[protected]@aircel.co.in

P Please consider the environment before
printing this email

A

Aircel India

from Mumbai, Maharashtra

Jul 21, 2014

Dear Sir/Mam

As per our system records, your concern has been duly
addressed. Hope the resolution offered meets your satisfaction levels too.

We would like to thank you again for reaching us at Social
Care.

Kindly feel free to write to us at [protected]@aircel.co.in for
any further assistance on this matter.

We assure
you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service
Officer | Social Care Team

Email us @[protected]@aircel.co.in

P Please consider the environment before
printing this email

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Sir,
I have purchased a 3g sim of aircel company on 20 jun 2014. 2g data facility is working on my mob. But 3g data is not working. I have complaint so many time on costumer care.But problem is as it is. A docket no.:1-[protected] also provided by them and they told that problem will resolve in two days. Problem not resolve but a msg: your problem has resolve. If not satisfied pls come again in 30 days. Now i m calling 121 and 198 again and again but when i selected the option to speak with costumer care executive a voice msg ' we are in extreme shortage of manpower, pls send msg help to 121.

I have sent many msg to 121 but a reply ' we are unable to start 3g pls contact 121 or visit nearby aircel store' came.

My data is about to expire and facility is not provided.

Further my cell phone is also 3g compatible and also i using the 3g(Wcdma) facility of other networks also.

Pls do needful.

Thank you.

Aug 14, 2020

Complaint marked as Resolved

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Address: Jaipur, Rajasthan

Sir This is to bring in your kind notice that I am having Aircel no [protected] and aircel is frequently deduct balance of Rs 10 from my account. From past four weeks, balance of Rs 40 was deducted from my account. Balance is deducted in the name of aircel services which i didn't used. Customer care is also not responding. I'll be happy if you positively look into the matter & resolved the same. Regards Vivek gupta

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A

Aircel India

from Mumbai, Maharashtra

Jul 18, 2014

Hi,

Thank you for reaching us at Social Care.

We have forwarded your complaint to
the concerned department and we will get back to you shortly with further
updates.

Kindly feel free to write to us
at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution
and the best of services at all times.

Thanks & Regards

Customer Service
Officer | Social CareTeam

Email us @[protected]@aircel.co.in

P Please consider the environment before
printing this email

P

Pabba Divya

from Hyderabad, Telangana

Jul 18, 2014

Sir, My name is Divya. I am using Aircel no [protected] and aircel is frequently deduct balance of Rs 10 from my account. From the past 2 months, balance of Rs 300 was deducted from my account. Balance is deducted in the name of aircel services which i didn't used. Customer care is also not responding. I am complaining usually when the is being deducted from my account but till now i am not satisfied with the customer services.I'll be happy if you positively look into the matter resolved the same as soon as possible.

A

Aircel India

from Mumbai, Maharashtra

Jul 21, 2014

Dear Sir/Mam

As per our system records, your concern has been duly
addressed. Hope the resolution offered meets your satisfaction levels too.

We would like to thank you again for reaching us at Social
Care.

Kindly feel free to write to us at [protected]@aircel.co.in for
any further assistance on this matter.

We assure
you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service
Officer | Social Care Team

Email us @[protected]@aircel.co.in

P Please consider the environment before
printing this email

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Address: Imphal East, Manipur

i have made online payment on account of recharge of my AIRCEL prepaid phone no.[protected] for Rs.128/- on 15.07.2014. Recharge reference No is IGW8881102 . Till date recharge is pending though i had complained about it to get information but not any response .

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A

Aircel India

from Mumbai, Maharashtra

Jul 18, 2014

Hi,

Thank you for reaching us at Social Care.

We have forwarded your complaint to
the concerned department and we will get back to you shortly with further
updates.

Kindly feel free to write to us
at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution
and the best of services at all times.

Thanks & Regards

Customer Service
Officer | Social CareTeam

Email us @[protected]@aircel.co.in

P Please consider the environment before
printing this email

A

Aircel India

from Mumbai, Maharashtra

Jul 21, 2014

Dear Sir/Mam

As per our system records, your concern has been duly
addressed. Hope the resolution offered meets your satisfaction levels too.

We would like to thank you again for reaching us at Social
Care.

Kindly feel free to write to us at [protected]@aircel.co.in for
any further assistance on this matter.

We assure
you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service
Officer | Social Care Team

Email us @[protected]@aircel.co.in

P Please consider the environment before
printing this email

R

Ruchira

from Kolkata, West Bengal

Aug 16, 2014

i have made a recharge of 255 rs on my AIRCEL 3g prepaid number [protected]. but the recharge is shown to be still pending..please do the needful...

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Address: New Delhi, Delhi

my sim is not working when i inserted it into my mobile. for few days it is working now it is not working other sims are working in same mobile can u solve my problem my aircel no:[protected] if need to contact me [protected].this both are andhra pradesh sims

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A

Aircel India

from Mumbai, Maharashtra

Jul 21, 2014

Dear Sir.

We checked no issue found. Your number is active we tried to call on your alternate number but no response.

Hope the resolution offered meets your satisfaction levels too.

We would like to thank you again for reaching us at Social
Care.

Kindly feel free to write to us at [protected]@aircel.co.in for
any further assistance on this matter.

We assure
you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service
Officer | Social Care Team

Email us @[protected]@aircel.co.in

P Please consider the environment before
printing this email

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My aircel no [protected] always stand in emergency call in full range i have called to customer care 100 times totally third class customer care support i have complaint to network team they told change sim i done it no solution now they are saying go to retail shop is this a solution i cant even receive a call or do the call what to do i cant undetstand sometime the sim start and i tookout the porting code they have rejected my porting what...

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Address: Chennai, Tamil Nadu

I'm using aircel postpaid. When I try to lo gin my account it is showing following error You have reached this error page due to any of the following reasons : -This page may have moved or is no longer available. Please check the URL that you have accessed. -Server Configuration Error.Please contact System Administrator.

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I

ilak2k

from Mumbai, Maharashtra

Sep 8, 2015

How can Aircel does not address and fix a very familiar basic login page issueissue. Xlassic exampke of a dumb company run by dumb people!

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Address: East Singhbhum, Jharkhand

Sir, I great humble re[censored] to, , I m user of service, my complain is that, whenever I call in custmer care call centre, , I never get proper information, , and big issue is that without knowing they activated the service in my number, , and without giving information, , they disconnect my call, , , my times, , , whenever I call this is very serious matter, , I have take number previous month, and within one month I get so much problem, , , in my network, , , I can make call..easilY, , so please take some necessary step on this serious matter.. Thank you vishal kumar mishra phone no;[protected]

Aug 14, 2020

Complaint marked as Resolved

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A

Aircel India

from Mumbai, Maharashtra

Jul 22, 2014

Dear Sir/Mam

As per our system records, your concern has been duly
addressed. Hope the resolution offered meets your satisfaction levels too.

We would like to thank you again for reaching us at Social
Care.

Kindly feel free to write to us at [protected]@aircel.co.in for
any further assistance on this matter.

We assure
you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service
Officer | Social Care Team

Email us @[protected]@aircel.co.in

P Please consider the environment before
printing this email

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Address: Jammu, Jammu and Kashmir

I want to register complaint about a aircel service station, Address : 105-112, B-1, North Block, Bahu Plaza Complex, Jammu. From this service station I bought a Prepaid SIM 15-18 days back. It is my second aircel sim. It is still not activated, sim shows the tower but when i call on 59059 it shows not registered on network. I called coustmer care they said to visit the service center from where you have bought the sim. I went there they said a person will come for the verification and your sim will start, but no one came. Next day i went there they said we will call you and your sim will start, but no one called. Then again next day i went there they said we will do something and defiantly your sim will be started by noon. But still it does not work. Now i again called customer care they say that, the service station has not submitted your documents to us. Its really frustrating. I need my sim to work urgently. Aircel works best that's why i choose this network but the staff in this service center is so careless, they are disturbing my daily routine. As a aircel customer i want you to take some action against them as i am not getting customer satisfaction which aircel guarantees to its customer.

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Address: Hyderabad, Andhra Pradesh

June 5th i reached with 697/-, i got 6gb data.After 1 month i used nearly 2gb, remaining data will be added next month (Carry forward offer).These words told by aircel executive.Next july 5th i recharged with 255/-.Now i dont get previous balance.I called customer care, one executive told i connect to my higher offical.After 25 min he spock to me .After he listen my whole story, he commited me u get balance with in 4 hours.But i didnt get any balance.I tried to call c care now starts problem.My number not connected to c care they put my number in rejected mode, and i directly visit to aircel outlet in dilshuknagar branch.Very great aircel employ he given one suggestion please call c care through another number.That is aircel company.I given complaint in online after 3days one aircel exe called me her name sirisha.She told me sorry sir i solve u r problem with in 1day .U get balance with in one day.Still now i am not get balance after 5days.If i not get bal, i informe all in what's up and facebook about ur bad service be carefull

Aug 14, 2020

Complaint marked as Resolved

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Address: Bangalore, Karnataka

This is my Aircel number : [protected], which got deactivated without any notification as I was out of station, but the number was still in use as I used to receive the incoming calls. If I had received any notification for the same I could have taken necessary actions. Now I am not getting signal in the phone. I want to have that number as my permanent contact number. Please let me know how I can have my number back in use.

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P

praveensah14

from Pune, Maharashtra

Aug 4, 2014

No response till date

P

praveensah14

from Pune, Maharashtra

Jan 2, 2015

Did not receive any call it now not even single mail regarding this.

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Address: Bangalore, Karnataka

hi, this is to inform you that i have done a std terrif for RS 35. Then also my amount for call is deducted more.also from time to time some sms charges are deducted without any reason. Please look into it and re-emburse the amount. mobile number [protected]

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