Aircel Complaints & Reviews

Dear sir/mam,

As below said mail till now my problem not solved by your team.Regarding this i was many times contact your aircel customer executive through phone and directly also complaint given but they cant able to resolve my issue.Then how they are initially given a promise to service better.Due to this we are again go to our old network"Airtel".Comparing to this which is more better we think.Very lazy & worst network.In future i never recommend your network to others.
If your network switch to aircel means the following problems you will be face.
The following problem faced after changed the 'Aircel" network.
* Customer care cannot able contact.
* Dialer tune canot able to set.
* My account not able to access.
* wrongly excess bill.
* Network problem.
so that dear friends dont change your network through port.this for your advise.
On Fri, 10 Feb 2012 22:49:22 +0530 wrote
Dear Subscriber,

Thank you for writing to Aircel.


With reference to your e-mail dated 10/02/2012,
regarding unable to access self-care for the Aircel
mobile number [protected],
we would like to inform that your concern has been forwarded to respective department and we will revert to within 72 working hours.
Your service request number:
1-[protected]

It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.



Thanking you and assuring you of our best services at all times.



Warm Regards,

Madhan Raj

AIRCEL

Customer Service Delivery



PS:
In case, you require any further assistance, please




> Call our toll free number [protected] available only from your local Aircel mobile.


> Mail us at [protected]@aircel.co.in



> Mail us at [protected]@aircel.co.in


[protected] Original Message[protected]

From: [protected]@rediffmail.com

Received: 2/10/2012 9:17 PM

To: Chn - CorporateCare (E)

Cc: SRINIVASAN.[protected]@AIRCEL.CO.IN; [protected]@rediffmail.com

Subject: My acoount not able to access-[protected]



Dear sir/mam,







This is T.Senthil Kumar and mobile number [protected] A/C no.1_[protected].These number i am using from past 2 month when i have access My account through internet it shows"INVALID ACCOUNT NUMBER"




Please recify my issue ASAP.



Herwith i have attached the screen shot for your further reference.







T.Senthil Kumar,



[protected]



Thanks&Regards,



Senthil Kumar.T

I had recharged today on 21st Feb 2012 at 14:00 hrs of Rs.108 from Aircel website online but yet did got the recharge in my mobile. I called to aircel customer care for complaint number 198, then had talked with customer care executive, according to them there is no recharge of Rs.108. This means what they show in their company's website is fake. My amount is deducted from bank and also I didn't got balance in mobile. This is really a serious matter as it has happened with me before for Rs.158 also. Aircel's website is useless and irrelevant for the offers they give. I am very upset with this. Please take necessary actions for the same.

I have taken the AIRCEL postpaid connection in july/august 2011 from an AIRCEL dealer in chennai , as I am resident of Andhrapradesh i don't have any Tamilnadu address proof ,so while getting the connection itself i asked the Excecutive about this then they said said to submit the AP address proof and write the present address in the registration form so that u'll get the bill and other communications to that address....around 4 to 5 months went fine and then I changed my postpaid connection to prepaid connection at thoraipakkam AIRCEL service center and again gave my AP address proof at that time too it took 3 to 4 days for the migration and then after a month or so they disconnected my number even with out any information , when i tried to caontact the care people they are telling to submit chennai address proof,which is not possible for me and I would like to inform you that i didn't gave any of chennai address proof while talking the postpaid connection and even i gave my Andhrapradesh address(permanent address)
proof while converting from postpaid to prepaid too, I demand an clear explanation on this and also why u have
temporarily deactivated my number-[protected] even without any notification ,although I had balance(around 120 rs/-) in that
number

This is a complaint about:
383, 100 feet road, HAL 2nd Stage, Indira Nagar
Opposite Sony Center
Bangalore - 560038
Karanataka

This Aircel Store is the height of imposssibilty! The worst Mobile Shop I have ever been to.
I know that by lodging a complaint here, no conclusion or required help is going to turn up, yet I am writing this here in order to inform all my fellow Readers and Mobile users about the heights that this Aircel Shop has achieved.
It has been 3 months that I have bought an iPhone 4 (bought on Nov 26, 2011) from this Store from one of the Dealers named Chiranjeevi.
He sold me the phone confirming that I could buy the unlocked version of iPhone 4 phone from him shop. Since, it was some late hour in the night, he did not provide me the iPhone bill.Yet he promised me that he would be sending the bill to me via the Courier service by jotting down my address the very next instant.
Since then to this day, after repeated calls and visiting the store, that particular Dealer hasnt provided me the Bill.
I have been facing certain technical issues in the phone like unable to hear voices on the other end, speaker issues and the like but even that my Phone is under warranty, I have not been able to get the same rectified just because of the negligence and carelessness of the iPhone dealer.
After one or two months of buying this phone, I have been visitng this Shop like a Madman yet to no avail.
One other of the Dealers called Madhu, that I got in touch with, promised me the same things yet he hasnt been picking his personal cellphone or even addressing the landline after me and my friends' repeated calls. Once my friend had to call 25 times in a row to the Dealer in order to make him pick the Call!
This is the height to which any Shopkeeper would fall!

I have been to the Store around 5- 8 times & called them around 35 times till yet but the Dealer who knows my issue is found either missing or absconding and I am made to wait for around 2 hours or so only to let me know they havent been able to make the Bill. I say, the heights, here I am not able to even use my Phone which costs a large monetary amount and at the same time, I am not even able to consult the Apple Care for the same just because of this Aircel shop and the specific Dealers namely Chiranjeevi and Madhu.

Such the height, they do not even pick up the call and even cut it sometimes. This is the height of an Organization making every effort on its own to lose its own reputation. I repent the day I visited this Store to buy my iPhone. The Shop strictly DOESNT DESERVE TO ASSOCIATE ITSELF WITH SUCH A REPUTABLE FIRM CALLED APPLE IF IT CANNOT TAKE THE RESPONSIBILTY TOWARDS ITS END USERS. I AM HIGHLY FRUSTRATED AND DEJECTED FROM THE RESPONSE I HAVE GOT FROM THIS SHOP.
I HAD IDEAS TO GET AN AIRCEL CONNECTION FOR MY PHONE IN NEAR FUTURE YET I WILL CHUCK OUT THE PLAN THINKING THIS IS THE WORST AND THE MOST INCONSIDERATE ORGANIZATION IVE EVER COME ACROSS.

I even called up the Aircel Customer Care number asking for help but they were as plain and indifferent as the actual people in the Store.

I say, if the shop is not at all interested in retaining its professionalism and charisma, why are they even selling iPhones? It wouldve been better had they told me if they cant provide bills on buying products from their Store. I swear, I wouldn't ever have come across to this Shop then.


Even buyin a one rupee pencil gets you a bill. But the Aircell Store? Completely useless and wortheless.

THUS, I WARN EACH ONE OF YOU READING THIS POST TO NEVER EVER BUY THEIR SERVICES OR HANDSETS FROM AIRCEL BECAUSE TOMOROW, LIKE ME, YOU MAY ENCOUNTER USELESS DEALERS LIKE CHIRANJEEVI OR MADHU OR EVEN MORE USELESS SERVICE EXECUTIVES FROM AIRCEL.

Since last 6 months this comes to our notice that without any intimation they are automatically activating Value added services on my Fathers Mobile no.
When we ask them to refund the Amount they have deduced,the customer care executive is behaving rudely.

Sometime we accepted that past is fine but in future we are not interested any kind of Value added service on this no. then also they are activating as soon as they found Ample amount of balance in the account,

Please help us out.

the mobile no. is [protected].

Dear Sir/Mam!

This is Barun From Delhi!!


I use the Aircel GPRS Rs. 98 monthly Pack and My Aircel No.-[protected]. I.e I can Connect To Internet Using GPRS, but none of the Page is opening, i am Getting the Error
"Unauthorized Request.Subscriber/Request have been barred.", in all browsers (Chrome, Firefox, IE).

By using https only I can access google,not other site working,

I think Aircel has barred users from Connecting their GPRS users to connect GPRS Internet to PC, if this is the case they have the responsibility to clearly communicate it their users, otherwise it is considered as Some Cheap Business Attitude And Irresponsibility.

The Aircel CC Should Clear our issues ASAP, so that we can know whether the problem is with our side or Aircel barred users from connecting GPRS to PC, if the second is the case, i will surely move to some other Mobile Service Providers using MNP.

So, Act Fast Aircel and don't treat us in the taken for granted attitude.

I will also mail the [protected]@aircel.co.in as requested!!!. But could not get any response.

Regards,
Barun
Contact-[protected]

i had lost my cell approximately 3.00 pm on 15 feb 2012. so, kindly deactivate the sim immediately.
My Cell No is [protected].
With regards,
A.Hari.
(15.2.2012)...

Dear sir, My self Budhibaban jena and i am a aircel prepaid customer of orissa. I had recharged my mobile number which is [protected] by rs 68 through online(web recharge) on 15th february 2012.Before recharging i have 0.01 balance in my account.When recharge successful,i got a sms on my number like this- 207:Transaction numberORR[protected] to recharge 68 INR is successful.please check your balance.free gaane bajao![protected]@rs3/min for dialer tunes. sender:DD-Etopup. When i check balance,the recharge amount does not credited to my account and my balance was 0.01 as before.I have not received any balance to my account yet. I had recharged Rs 68 through online because i had seen a pop up screen on your website which is aircel.com that recharged with rs 68 through online and you will get full talk time in ur main balance.Therefore i request to the concern authority to look in to the matter and do the needful.Thanking you, Budhibaban jena

unwanted charges

I have been charged 10 rupees every 2 days for powerplay which i have not subscribed on my mobile.
I lost 1000's of rupees b'coz of this.I request deactivate this service as soon as possible.and i want my money back!!
my number:[protected]
my name is wajahat ali
thank you.

im shaam,

i use a [protected] and its a prepaid no , i had received a message that i had to submit address proof and Id proof even having submitted

as i had bought this to the shop vendor when i had being bought this sim, last thursday (9th jan 2012) i had gone to velachery

aircel office submited all the reqd docs, my outgoing facilility had got barred on the same day when i had submitted my all my reqd docs,

for this i have been communicating aircel customer care to release my outgoing facility they stated it would get activated in 2 hours 4 hrs one

day , 24 hrs nothing has happened, i have had called more than 20 times , see i need to make some official calls , what do i do now...

Shaam

i have received a message on my mobile from aircel which stated recharge with 48 and get 1GB pocket internet for free for 30 days. i did a easy recharge of 48 rs and i started to browse and i saw that i was getting billed for using pocket internet. when i called up the customer service they are saying that they do not have any such offer. and they have a 47 rs offer.. they are misleading the customers. i have spoken to the supervisor in customer service who said this will be cleared within 24 hrs but till today i have not received any call from them.

supervisor #[protected]
message received from : DA-655515
Message:
recharge with pocket internet 48 and get 30 days of internet browsing up to 1GB on both WAP/GPRS at just rs. 48 TnC

since this service is not activated i have to do a daily recharge of pocket internet. i am expecting i should get the same package what i received in message. and credit back all small pocket internet charges to my account immediately.

Mohammed Waliuddin
mob#[protected]

hi, my . Mobile number is [protected]. On 10 th feb when i bought 50 rs. recharge but within 15 minutes aircel activated miss call alert on my number and deducted 15rs. When i complained for this mischief, they said that they are right and will not refund money. I never activated MCA and used but still aircel is proving me guilty. Aircel is deceiving consumers and looting them. And it happened not only with me but with every consumer. Without any prior information they activate service and looting consumer's account and teasing them. Please help consumers so that these kind of telecom companies can not cheat.

When i insert my Aircel Sim card it says that the SIM CARD IS REJECTED. When i approached the dealer he says that you should buy a new one.
My phone number is [protected].

Name-Deepak kumar jaiswal

Father name-Mr.Sunil jaiswal

Age-20 year

Vill-Post-Dagipar (Bhairopur)

Dist-Gorakhpur

Pin Code-273016

Hello,

Request you to look into the my grievance regarding the Caller Tune Charges which Aircel had been charging against my number.

1) I had requested to activate Caller tune in 2010.
2) There was no proper service, it hardly played the tune.
3) Hence, I had requested for deactivation in the same year, probably after a month or so
4) I never went back to them and checked if they have acknowledged my request and deactivated the same as there was no caller tune thereafter.
5) Till date there was ‘No’ caller tune on my number. However, AIRCEL has charged CRBT for almost a year now.

Since, my home address and company email address had changed, I did not check my bill for such a long time and had paid the monthly bill amount which came to mobile. It was such a pain to get hold of their customer care executive that I didn’t bother to call up and update the ‘addresses’.

Recently, I had called up and asked them to update my email address to look into the bills and to my surprise, AIRCEL had charged for Caller Tunes which was deactivated way back. Am really not sure, if it is more than one year that I had been paying for the service which was not rendered to me!!

Can I please ask you to do the needful?

Thank You!

Regards
Priya

My Name Is Surendra Kumar. And I have Use In Aircel Sim. This Company Operators Are Charz on 25 Rupees On MOC(Music Connect Service) But I Dont Use And Subcribe This Service ,,The Company are Automaticly Subcribe MOC Service and Charz Me 15 Rupees at 5:00 pm Evening time and Yesterday 10 pm Automatcly Unsubcribe And After Few Seconds Repeat Automatcly Subcribe MOC service and Today 9:39 Again Automaticly Unsubcribe This Srvice Of operator Overall Process I Have Lost my Credit amount on mobile balance please Save and Judgement and Check,,,
Thankyou

EVERY TIME I MAKE AN OUTGOING CALL A PROMOTIONAL ADVERTISEMENT REGARDING RECHARGE OFFERS IS TO BE LISTENED COMPULSORILY ONLY AFTER THAT THE CALL IS CONNECTED, I HAVE INFORMED AIRCEL BY E MAIL NO REPLY FROM THEM
I HAVE CALLED THEIR CUSTOMER CARE THREE TIMES EVERY TIME THEY WILL ENSURE ME THAT MY PROBLEM WILL BE SOLVED
BUT NOT TILL TODAY..KINDLY DO THE NEEDFULL
SHYAM S RAJ PREPAID USER AIRCEL [protected] KOZHIKODE KERALA INDIA

money has been deducted from my aircel sim. Rs.30 has been deducted. I have made a complaint but there is no response.I made a complaint on 7/1/2012. They told the problem will solved by 13/1/2012. the complaint id is SR 1-[protected].

Dear sir,
I am sajal kumar kundu from salkia Howrah.
I am using aircel sim with datacard huawei umg1831.
My aircel mobile no [protected] from 20 days I am facing some problem from my
aircel gprs network. It is very slow and I cannot do net surffing and the gprs download speed is 1 to 2 kb / sec and sometimes even 0 kb/sec.
please solve my problem.

Hello sir,

My phone no is [protected].
This no was ported from reliance to aircel in 5 may 2011.
There is some unfair deduction of rs 15/-.
On 4 feb for service "libra". Previously same
service was activated on 2 feb but on
complaining to C.C. Agent amount deducted was
returned. I called C.C. Agent on 4 feb, they deactivate the
activated service but there is no refund, and said
that the service is activated by me by dialing
some no. And disconnect the phone.
But this was an unfair activation of service without my consent.