Airtel Complaints & Reviews

Hello,

i am writing to request a refund for an incorrect mobile recharge that i made on 28-oct-2023. I accidentally recharged the wrong mobile number [protected] and would like to request a refund for the amount of rs 719 . The transaction id for this recharge is [protected] and amazon order id
[protected], operator reference number
[protected].

My FasTag which was associated with Airtel Payments Bank was deactivated by NETC due to non submission of original RC and 150 Rs refund has to be released to my wallet. I have raised 4 complaints with customer service and no action is taken.
(Complaint Nos are : 22350603, 22446060, 22456179,[protected]

This is with reference to complaint id [protected]. On 20th October, 2023, We bought the Airtel Black Plan Id no [protected]. On 20th October 2023, we called the airtel customer executive Mr. MRIDUL SINGH, who had came to our house to explain the plan and details in Kashimira. We already had another plan with us, Airtel Fiber with a dongle and it had a benefit for FREE NETFLIX TILL WE CONTINUE THE PLAN, on the day when the fellow came, we asked him to merge both the plans, as we wanted the dongle for our personal use and the WIFI for the house. I asked him twice, that whether the NETFLIX WILL CONTINUE IN THIS PLAN?. He told us FALSE STATEMENT and said, " Yes, mam, the netflix will start to continue as soon as i merge the plan and it will play automatically like earlier". But after we installed the WIFI, the NETFLIX STOPPED PLAYING AND SHOWED TO UPDATE PAYMENT DETAILS. When we went to the customer center, they said that this plan does not include NETFLIX, you have to buy an upgraded plan for that. IF YOU DID'NT KNOW THE INFORMATION, THEN WHY YOU MISREPRESENT IT IN FRONT OF THE CUSTOMER?. IF I WOULD HAVE KNOWN THIS FACT EARLIER, I WOULD HAVE NEVER BOUGHT THE PLAN, I WANT MY COMPENSATION FOR THIS OR I WANT THE NETFLIX BACK IN MY PLAN WITH NO EXTRA CHARGES OR I SHALL COMPLAINT AGAINST THE EMPLOYEE AND THE COMPANY FOR "FRADULENT MEANS", FRAUD BY MISREPRESENTATION, DISHONESTY WITH THE CUSTOMER AND SHALL NOT HESITATE TO GO MORE FURTHER.

I have been a customer of your service for a long time. My mobile number is [protected].

Currently, I am in Dubai and I have already purchased my roaming pack and validity. Suddenly, my sim card stopped working and my phone showed 'No SIM card'.

It would be very helpful if you could resolve my issue as soon as possible as I need to use this number urgently. As far as network issues are concerned, I have already explored all possibilities.

My alternative mobile no in UAE is [protected].

My Flash Sms keeps popping up even when I have already stopped at Airtel Now. Hope you resolve this issue please 🙏.

Hi
I got a call from TRAI representative saying that a sim card bought on my name with number [protected] has been misused in maharshtra for spam and there has been a FIR filed in my name. I explicitly state that I only have one active number [protected] and I am not aware of the other number. I also do not have any information of the FIR until TRAI call.
Even if my aadhar was mis used why was the sim issued without checking the person buying and aadhar given and without checking biometric which is not my responsibility and is responsibility of the seller.
This is responsibility of TRAI or the aircom provider legally and I am a victim here.
Without any investigation TRAI harassing me by threatening to discontinue my active number in karnataka and creating mental harassment.
I need this resolved immediately

My Mob. No. [protected]

I have applied for Airtel Black service. But still the airtel black is not activated to my account. Still showing pending....

(V Chandrasekharan
[protected], Chennai )

Dear Sir,

I belong to Chennai and am now in the US on a visit to my son.

I am with Airtel for a long time and have taken an Airtel International Roaming pack for Rs 899/- for my present visit.

While the voice and Data are working, SMS is not working in the IR pack.

My bank in Chennai is trying to send me a verification message on some important matter thro SMS but it is continuously failing.

I have been contacting your helpdesk thro AT thanks app and thro Whatsapp [protected] but no one is able to provide any assistance in the matter. They abruptly stop the communication beyond a point.

As I am in a difficult situation, I request you to look into the matter and set right the problem in the Messaging part of my International Roaming pack.

Thanking you and with regards
-V Chandrasekharan
Hillsboro OR USA (Camp)

I am an Airtel mobile postpaid customer ([protected]) since 2011 and reside in Navi Mumbai.
I had addressed my complaint to [protected]@airtel.com on 01Oct’23 & 02Oct’23 and to nodalofficer.[protected]@in.airtel.com on 04Oct’23 received responses the same day. However I am not satisfied with the responses which are all more or less identical. Hence this escalation.
Details are as follows :
I had purchased in May’23 an International...

Unable to receive WhatsApp verification code...

Hi,

I have ported from jio to Airtel postpaid ([protected]) using mobile number portability facility (MNP).

My number was converted to Airtel postpaid on last week Aug, 2023 and since then I am facing the problems.

My phone worked for a few days and on 20 oct. my outgoing calls are barred. I contacted on Customer Care and was told that the forad activity and jio prepaid sim payment due. therefore...

Respected Sir/Madam,
For the past three days our internet has not been working. We already booked a complaint regarding it as well. But we have not received any positive response from your side. Engineer who visited the site after the complaint said it's not from their end. So, they themselves can't do anything about it.
Actually, my whole work is with the internet, and we have to receive and send heavy files every day. And now for the past five days, we are struggling with our official work. So, I sincerely request you kindly look into it, and if possible, at least resolve this issue as soon as possible. Otherwise, we may have to apply for another internet connection. Because our office work has just stopped due to non-availability of the internet.

Connection Details- Mohamad Aslam
xstream fiber[protected]_wifi
Airtel Black ID- [protected]
Mobile Number-[protected]

Best Regards
Mohamad Aslam
Director, Stats2Econo Applied Research Pvt. Ltd.

I have received a billing amount of Rs 5820.94 for the month of October 2023 for my mobile number which is completely unacceptable.I am in USA from past 3 years and i have never used my Airtel number for calling but i have received this bill amount of Rs 5820 for incoming and outgoing calls and international roaming which i never used.
Upon checking the numbers which is showing in the itemized statement i can see the all the numbers looks completely SPAM[protected] and even the other all incoming numbers[protected],[protected] in the statement is SPAM and this issue has been already mentioned in the google page by other Airtel customers which is a issue from Airtel end that needs to be fixed.Also I am daily getting my international roaming pack activated without my knowledge and Airtel is not taking any action to fix.

Airtel is not allowing me to port my phone from airtel postpaid to jio. Whenever I send a message, they're saying that UPC cannot be generated.

I shifted to a different city and didn't need the airtel fiber service anymore.

So I requested for complete disconnection, but instead they put my connection in safe custody and are tryinying to charge me 590rs. (250+45(tax) and another 250+45(tax).

I shouldn't be charged at all, but I am being charged twice for safe custody.

I requested the disconnection on 11th october, my plan was valid till 18th october

Customer support called and mentioned that they resolved the issue on 20th.

But now on 22nd, I am getting a message saying that I still need to pay for the safe custody that I clearly didn't want.

My account no for reference: [protected]

My Broadband connection is not working since 15th Oct'23, whenever I tried calling the customer care, they say it will be resolved in 3-hours as there is an outage, but still the problem is continuing. multiple calls made to customer care no proper response, I am with Airtel for the past 15-years and have procured 220 connections for my team as dedicated broadband lines and data cards. but today with this kind of service I am really fed up, being a corporate professional and working from home due to hybrid model without knowing when this connectivity issue will be fixed, I am travelling 50kms to and fro to my office daily because of this issue. the sad part is I have also written to the Executive desk on this issue but no response till now. No wonder why the customer support team is not responding. After being associated with Airtel service for more that 15-years, look at the way you treat your customers. (DSL No:[protected]_tn)

Hello,
I recharged a wrong number by mistake can you help me with this WRR Process

Hi, 7 years back I was using one airtel number that was deactivated on itself. But I changed my number and left it some time after that number got activated that time i didn't had much awareness I left it. After seven years same number is assigned to someone I guess, They were trying to login in Paytm which was connected to my mail ID. I don't remember that number now. I only know last 3 digits. So I need to have a confirmation whether the number is still with my name on it. if so I want to change it.

I had done a data pack recharge Rs 301 for 50 GB. Money was deducted but the recharge was not done. Please resolve. Ref. IGAQIOMFV6.

Very Bad services by Airtel.The worst services in the world. Every month there is wifi signal problem .The digital dish tv channels remains down during cloudy condition, Sometimes on sunny day too. More than 5 complaints raised in last 5 months since I started using it and more than 50 times I have called customer care. I never suggest anyone to use Airtel xstream black box.