Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 29%
Submit a Complaint
36199
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
5462
down
1948

Phone:
Phone:
up
2749
down
1131
+91 11 4266 6500  [Head Office]
up
1180
down
624
+91 11 4666 6100  [Head Office]
up
668
down
466

Additional info
Customer satisfaction rating
29%
Complaints
36199
Pending
6471
Resolved
8752
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3074)

Airtel Complaints & Reviews

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Airtel — airtel company cheating honest customer badly

 manish Balkrishna Yadav on Jan 12, 2018
Pls call me [protected] urgently. Last month you charged 750 bill and my actual bill was 160. My plan is 99 and i had still 2 gb data balance as on 10 jan 2018 still you charged net charges 450 after i complaint airtel wave 450 net charges and after that payment was 288 from that i am getting 120 discount as per my plan so my bill was 160 i paid 150 but you still not wave off rs.120 from my dec.17 bill as airtel customer care executive promised that i will get 120 wa...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Airtel — network issues and advisor behaviour

 Nitsingh on Jan 12, 2018
My main concern is the following (Why i have raised complaint):
1. Call drop issue: no network available most of the time and you assure better connectivity network. Don’t know why?
2. Speed of 4g, 3g and 2g is not good. 2g of vodafone is much better than your 3g and 4g network.
3. Calls get disconnected frequently.
4. Why complaint has been closed without customer feedback (Does customer feedback value for airtel or not).
5. Complaint was raised last year 2017 but no update/resolution has been provided yet. We have to call them and get update. But they don't...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Airtel — pf withdrawal related

 hitupalu on Jan 12, 2018
Dear team,

Employee id -42694
Name :- palak bhatt

Ticket -[protected]

Please provide pf no and uan details to transfer or withdrawal my pf asap.

I have tried but unable to contact nd haven't received any reply yet.

Also please provide contact details for more information to ask if possible.

Waiting for your prompt reply

Regards,
Palak bhatt
[protected]...
Complaint comments  Read comments [5]Complaint category Other

Airtel — airtel data speed in nalagarh himachal pradesh

 dhirendrayadav on Jan 12, 2018
I am using 448 rs plan for 1 gb 4g data daily but aitel given 2g speed and cost me 4g speed. I never spent my 1 gb data because of data speed. It niether downloads a video nor a single image. So i want... Please return my left money in my acount and i will choose jio services, jio gives better 4g speed as compare to airtel and also give more validity in same cost...
Please return my recharge...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — airtel dth tv -late fee charges on prepaid services

 munsiddhu32 on Jan 12, 2018
I have two airtel dth connections. Recharge my one airtel dth tv with 350 rupees. After checking balance. It was showing 320. After confirmation of customer care they told me that is late recharge fees dedicated from my account. I don't understand till now why they charge late recharge fee on prepaid services. Please help me about this concerns. This is directly make money form customer....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — new no.

 Sheikh Irfan ul islam on Jan 12, 2018
Airtel india... It is frustrating to complete the claim process. After multiple attempts through uploading documents on the site, sending multiple mails, calling the call center - my claim status still shows that the documentation is incomplete. Sms for call back gives an immediate response saying you will be called within 2 business hours, there is no call back even after 8 days. Top it all there is restrictions on number of calls the customer can make to the call centre. No responses to emails. Why create a service which cannot be delivered? My multi connection no is [protected] whose activation...
Complaint comments  Read comments Complaint category Other

Airtel — delay in address verification for postpaid connection

 sudatta1983 on Jan 12, 2018
Hi

I have taken a new postpaid sim from airtel store of panthur, kaduneesanhalli, bangalore on 8th of january 2018. The person in charge promised me that address verification will be done in 24 hours and the connection will get activated. Today is 12th january.2018 and in this 4 days they have not contacted me for address verification. This is pathetic and horrible experience from airtel. I have contacted the airtel store multiple times and every time they promise but nothing is happening. This connection was very much urgent for me and requested them multiple times but they are not...
Complaint comments  Read comments Complaint category Broadband

Airtel — new sim network issue [Resolved]

 C.S.Ramesh Reddy on Jan 12, 2018
Yesterday night my number [protected] to airtel. But im not able to receive incoming calls and sms to my number. I have tried calling with all network mobile numbers. Please help me as soon as possible. Airtel is not connecting me to customer care also. This is totally negligence on customer. Airtel please respond immediately and resolve my issue.

Mail id : csrameshreddy142@gmail.com...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unable to recharge with my main balance

 Himanshi kaushik on Jan 12, 2018
I have 220.00 rs.in my main balance but still i cant activate offers with my main balance through my airtel app. Why do i spent money to recharge, as customer care said me to do, while i am having sufficient balance as my main balance. Please give some alternative as my airtel app is showing only two options that are net banking and pay with cards like debit or credit card. Though my airtel app balance is nil but i have much more money in my main balance than the amount of recharge as shown in offer i. E. Of 199...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — debit from my airtel wallet not allowed.

 Shiv6969 on Jan 12, 2018
I am trying to do recharge through airtel app using my airtel wallet but it displays, "debit for this account not allowed."
This is causing too much trouble for me. I am a student and ₹448 is too huge a sum for me to be stuck somewhere.
If it was meant to be freezed then i should not have been allowed to add that sum of money to the wallet in the first place.
This is very bad from airtel....
Complaint comments  Read comments Complaint category Banks

Airtel — company failed to update on aadhar

 sonieteck on Jan 11, 2018
Visited showroom of Airtel Ameerpet Hyderabad
Company failed to update on aadhar
Many attempts, all failed
Waste of time
Waste of transport cost
No response so far??
staff at Airtel, was unable to explain as why they are not able to update the Aadhar records,
They tried and failed
They told me to change the instrument, without reason
Other messages are well received while Aadhar update message not received
No reason
Airtel not keen on Aadhar?...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — validity of my pack

 Abhilash Jha on Jan 11, 2018
My name is abhilash. My airtel number is [protected]. I had recharged my airtel number of 448 plan with a validity of 70 days but soon after jio increases their validity of the same play, airtel too increase the validity to 82 days of 448 plan. So what about us who is still using the 70 days of validity but others using 82 days of validity of same plan. This is really feels disgusting for me to digest this formula. Airtel should definetely answers me. What is that......
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — incorrect/inconsistent billing for 3rd month in a row

 lalit.vaswani on Jan 11, 2018
My company allows to claim reimbursement of my cell phone bill. For the last 3 months, airtel has been inflating the bill amount which is almost 3 times of my average bill. After talking to the customer service reps, the correct amount gets updated online and on the app. However, this doesn't help me as my company accepts only printed phone bill. After repeated requests, airtel managers stated that they cannot issue a bill with the correct amount. I was promised that this issue will not reoccur but it turned out to be a false one, as always. I need airtel to reimburse the bill amount as i am not...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — wrong balance deduction by airtel in the name of international roaming

 Deepika Mehta on Jan 11, 2018
My ac had a bal of rs 200 and now today 11 jan its showing nil balance. and the customer support guy is giving the reason for deduction is that i was on international roaming. where as i never travelled outside india. kindly refund my money, you people are cheater.and worst customer support specially a guy from airtel Mr. Santosh pawar who behaved so badly with its customer....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — subject: I was facing 4g/3g internet problems...

 Anil Koul on Jan 11, 2018
Dear Team,

I'm customer of Airtel Network and my mobile number is [protected], [protected].. I was facing 4G/3G internet problems. My mobile supported to both 4G and 3G services. I called couple of times to Airtel customer care but there is no proper response from their side. Actually My plan 3G+4G pack but I'm getting only 2G services.This is not a fair, I paid bill the amount but I'm getting less services from Airtel......
Complaint comments  Read comments Complaint category Internet Services

Airtel — network is very bad

 Adarsh Kumar Upadhyay on Jan 11, 2018
Hi I'm dheeraj I am regretting to use Airtel Network sim Totally irresponsible authority to think about why Network problem maintain same after complaining about it. No proper number to call customer care executive to say our problem directly. Now feeling very bad Network company in India to give satisfactory service....
Complaint comments  Read comments Complaint category Business & Finances

Airtel — worst airtel network in pouni chak jammu

 takkan on Jan 11, 2018
I am airtel user with number [protected]
Facing network issues in my home place i spend maximum time there and not able to make calls even, and for internet services i use another network for the same reason
Please it is my humble request to look after the matter urgently otherwise i have to switch over another network
Place:pouni chak, sari rakhwalan jammu
[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — non receipt of balance and benefits of recharge of rs 180/-

 Facdel1 on Jan 11, 2018
I purchased aitel prepaid number [protected] in jalandhar and used for 3years.
On 5/1/2018 i requested to port this number to delhi circle. I was promised that my previous balance amt. Will be given me and also i got number recharged for rs180/- against which i will be getting free local/std and 1 gb data. But neither i got data nor free local/ std till date.

Nitin gautam
[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — claim rejected

 Naufal Mukkthar on Jan 11, 2018
My claim is rejected due to improper handling of the phone, let me know clearly what does an proper handling mean? What should be the reason to make a claim against airtel secure?

Is this reason is adequate to make the claim "i was having the phone in my hand due a sudden impact from my colleague i dropped my phone in the water."

If this is not adequate then let us know how an eligible reason should be....
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — sim mnp

 Manoj Gauthaman on Jan 11, 2018
Hello,

I am having problem in porting my number from BSNL to Airtel postpaid. On 27th Dec'17 I applied for my MNP process via online then on 28th one of the airtel associate came to office and collected documents regarding the process and said sim will get activated in 1 week. After the 1 week time my Bsnl sim was deactivated but still airtel didn't get activated.So i called Customer care regarding this issue they said your number was deactivated so plz visit airtel showroom so that they will activate your number. On 8th Jan'18 i went to Airtel Relationship Office, Near CTS, Okkiyampettai,...
Complaint comments  Read comments Complaint category Telecommunications

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