Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 28%
Submit a Complaint

Airtel Customer Care

Bharti Airtel Ltd.

20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore District
India - 560078

Customer Care Phone Numbers and Contacts


+91 11 4266 6500  [Head Office]
+91 11 4666 6100  [Head Office]

Additional info
Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3231)

Airtel Complaints & Reviews

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Airtel — my net work has not been working

 seshadri rajan on Mar 12, 2018
I ahave a airtel personal phone with number [protected]. I have been complaining about net work not working. After my few calls thay asked me to change the sim which i did.
Even now the net work is not working.
I have another no. Which is corporate [protected] where it is working fine.
I went to the airtel show room in adyar chennai, nobody is attending after standing for 30 minutes i came back to my office.
I have no other option than changing my operator and i will complain the same to my corporate....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — wallet blocked

 vinie23 on Mar 12, 2018
I deposited 10000 in my airtel payment wallet. After deposit when i tried to use the amount then it was showing you cannot debit this amount account is freezed. So i contacted customer care they asked for my aadhar card and pan card and bank statement of my transaction. I sent all then they said your dob is not correct in our record so we cannot unfreeze your account until you converted your account in airtel payments bank saving account and to convert into saving account i need to verify my kyc via aadhar which is not available as aadhar canceled airtel license. So i cannot use my money. I am waiting...
Complaint comments  Read comments Complaint category Banks

Airtel — airtel broadband - customer harassment, wrong promises made on Mar 12, 2018
Dear sir,

I am a resident of paras seasons, sector 168, noida.

I had purchased airtel broadband connection on 10th march 2018 by paying advance 6 months amount (As the dealer insisted that by paying advance amount for longer period, it will cost me lesser monthly rental). I had paid rs. 5428/- (Caf number:[protected], the dealer had promised that the connection will be activated either same day in evening or latest by next day morning (I. E. 11th march 2018). However they kept delaying it, and i kept calling them up to get it activated, and they kept saying it will...
Complaint comments  Read comments [2]Complaint category Broadband

Airtel — ported number deactivated and neither airtel store nor customer care takes responsibility

 swatisinha061085 on Mar 12, 2018
My airtel number was of delhi circle and i requested for porting to karnataka circle on 3rd march 2018. They did aadhar verification also. I received the confirmation message on the 8th march. At 10pm my old sim was deactivated and new sim did not work. It said 'network not available'.
After this, i made so so many calls to customer care and they said they had no information regarding this number n i should contact the airtel store where i had forwarded the request.
I went again to the store to get my sim activated. They gave me a new sim n said it will be activated in next two days....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — airtel sim card not activated

 Nanda thoomathy on Mar 12, 2018
I ported from aircel to airtel and i bought airtel sim card on 25th feb.
My sim card is not activated as of now. I got a status like pending. Please make the sim card activate as soon as possible.
Sim card activation is pending due to airtel tv is not activated.

This number is very important for me because i provide this number to all government related activities.

My phone number is [protected]...
Complaint comments  Read comments [5]Complaint category Mobile Service Providers

Airtel — lost mobile - requested to block the sim card

 Vanikumari Behara on Mar 12, 2018
Hi, this is miss prasanthi from srikakulam of andhra pradesh having airtel prepaid connection no. [protected], i lost my mobile few days back and i request the airtel team to please block the sim card above.

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Airtel — new mnp number is not activated - 9944655455 - already 20days complicated

 saravanan selvakkumar on Mar 12, 2018
Dear sir,

I have applied mnp portability on 26.2.2018 from aircel postpaid to airtel prepaid..

I have facing the error in your ud portal.. Msisdn not found in pacs dated on 4.3.2018.. Till date the error is not clear.

Also my number is deactivate from aircel..

This is my business number.. I have lost my business from the last week..

Requesting you please do some priority to do the activation..

Airtel no : [protected]
Alter no : [protected]...
Complaint comments  Read comments Complaint category Internet Services

Airtel — shifting of airtel digital tv to new address

 vijayakumari s on Mar 12, 2018
We have shifted to new house. I want to shift the digital tv of airtel to this place. Please do the needful. My residential address is 33b ii floor ponnusamy street royapettah chennai. Iam on leave today. I would be much appreciated if you could install it today. Due to change of address i am requesting airtel to install the digital tv at this new address...
Complaint comments  Read comments [3]Complaint category Satellite, Cable DTH TV

Airtel — complaining about portability

 venkata12345 on Mar 12, 2018
I had changed my network from aircel to airtel via portablity. I have submitted my upc to my nearest airtel office in mannargudi, thiruvarur dt., tamilnadu. My mobile number which is to be port to airtel is [protected]. I got airtel sim march1, 2018. That sim was not activated till now. I am having important contacts in that number. So kindly help me to get my same number [protected] and i want to continue that number with airtel network,...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — forget my mpin number

 Rupesh Kumar Vidyarthi on Mar 12, 2018
I forgot my mpin number, due to this i am not recharge my own airtel number and not able to reset my mpin number. I called customer care, they told me that they are helpless. I also dial *400 # but they give me only two option one for airtel wallet and other for airtel payment bank. When i choose airtel wallet i didn't get any option to reset my mpin number. And i didn't able to reset my number. I need call from airtel (Concern department) on my number [protected] to resolve my problem. Rupesh kumar...
Complaint comments  Read comments Complaint category Banks

Airtel — sim swap issue

 Roopashree R on Mar 12, 2018
I made sim change request on 7th march 2018 for mobile number [protected]. However, till date my sim hasn't got activated and unable to detect airtel network.
Daily visiting airtel stores in rajarajeshwarinagar but they are saying there has been some technical issue and would be sorted out.. They have been promising me of getting it done few hours..

However, i am not sure when this issue could get sorted out and i can use my number. Mine is a corporate connection and if this doesn't get sorted out i need to cancel the a/c and inform the same to the management.

Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — barred message service for 8600429828

 Swapnil Miraje on Mar 11, 2018
I m using airtel connection with no [protected] the company has barred my message service from last 1 years even afer number of complaints they are not resolving my problem. i am recharge with rs.149 for unlimited call and sms per day 100 but still not going any sms.
i was call airtel customer care but not solving my problem
thanking you
Swapnil Miraje...
Complaint comments  Read comments Complaint category Other

Airtel — illegal deductions of balance.

 princedheeraj on Mar 11, 2018
This is a letter I'm writing to airtel on[protected].

Dear Airtel,

I am a new customer to you since i ported from vodafone to airtel just a week back.

I find the service of airtel to be too lousy and annoying.

My number is (XXXXXXX868). I recharged with super saver pack of Rs.448 for which voice sms and data are unlimited for 82 days.

I recharged my voice pack with additional Rs.100 just after I started using your Sim card. Since I use iPhone, I've the option of iMessage. But continuosly amounts of 5rs has been deducted...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — abcd

 Mjey on Mar 11, 2018
I am using Airtel network([protected]) for last 7years. Last week i got an offer of Rs399 Pack which gives unlimited call+1gb/day data for 84days. When i checked this offer in my mobile there's an option to activate the pack with main balance. So i recharged my number for main balance of Rs.405. When i activated that pack it shows your pack is booked for 72hours. But actually it didn't activated even i had the main balance of Rs.405. So i had decided to contact Airtel customer service. But they said you can't activate that pack with your main balance. So why does it show an option to activate the...
Complaint comments  Read comments Complaint category Internet Services

Airtel — deducted balance by airtel

 Tarun474 on Mar 11, 2018
My balance was deducted twice from 6th march to 9th march 2018 without any reason. After conversation with customer care, i came to know,
1. One of the reasons is that somehow i crossed the border of india and airtel found that and deducted balance from my account. International roaming!!!
2. And somehow i tried to download some content and which is more than my internet balance. So, airtel deducted total charges from main account not a single penny from my existing internet balance!!

Is these reason justified??...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — failed online transaction not reimbursed

 gurubinder on Mar 11, 2018
Three online recharge by me through on 05 mar 18. The reference no of the recharge and the amount is mentioned as under

1. Id[protected] for rs 199/-
2. Id[protected] for rs 199/-
3. Id[protected] for rs 50/-

All the three transactions failed and the amount was deducted from my bank account. The bank was intimated about the failed transactions but the bank confirmed that the merchant transactions were complete and no amount was reimbursed.

It is requested that the transaction id be rechecked with the relevant authorities...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — bills paid for postpaid connection but receipt not received

 jobansons on Mar 11, 2018
I am a senior citizen bed ridden i paid bill of airtell for month of february march. Online on receipt of the bill in my email id
[ paid the bill immediately but did not receive the receipt fort he same. Last time however i had received the receipt from airtell, my post paid number is [protected]. Kindly do the need ful and oblige...
Complaint comments  Read comments Complaint category Internet Services

Airtel — 9740385321 mobile number is allowed to other without any information

 Tanveer Qamar on Mar 11, 2018
We checked other application also and found that my name is showing everywhere for this number [protected]. This number didn't confirm by airtel for allocated user. Airtel is declining to stop this service which allocated to other and allocate to me.

Now a days everything is depend on mobile number even bank, social id, business, how trai, government or any company will make rule that if any number will not be active then you will assign to other without informing to customer? When privacy is breaking and 100 percent possibilities that it will be misused? Should we not put pil in...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — mobile postpaid connection network signal issue

 guna@123 on Mar 11, 2018
Facing call drops during on-going calls, while dial an mobile number, in-coming call drops happen more than an year. Not getting proper update/solution as of today. As per airtel - they said that the back-end team working on and tuning to improve the signal strength. However they did not validated the place [my home & apartment] they said that the issue got resolved. Again i re-open the same compliant and it is still open. No proper action taken as of today. Airtel service team saying some or the other answers but issue is still remains same.
Compliant number:[protected], date:- 13/06/2016...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — complaint regarding bad service

 abhishek up on Mar 11, 2018
Dear sir / mam,

I am writing this mail because your airtel services are very poor.

My setup box change by your engineer in jan 18 end week. He said sir this setup box warranty 3 months if any problems you will not pay any amount.

But previous 5 days i am facing so much problem.

I am call airtel customer care he said i am resolve your problem but you pay engineer visit charges.

If three months warranty why i am paying engineer visit charges.

If possible pls help me otherwise i am close my connection shortly.
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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