Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
39446
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
6511
down
2300

Phone:
Phone:
up
3315
down
1372
+91 11 4266 6500  [Head Office]
up
1418
down
744
+91 11 4666 6100  [Head Office]
up
817
down
561

Additional info
Customer satisfaction rating
27%
Complaints
39446
Pending
6338
Resolved
8884
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel Complaints & Reviews

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Airtel — regarding bonus data under big byte offer

 amitkumar171 on Jun 17, 2018
Hi sir,

I am amit, i bought a new broadband connection from my registered mobile number [protected]. And i got a plan of 999 - 100gb. But in this data pack i was offered 750gb bonus data under airtel big byte offer. After installation of broadband i was supposed to get that bonus data. That hasn't been added in my account.

I want this 750gb bonus data to be activated according to your promise to provide along with 999 broadband plan.

Here is my broadband number
Dsl id : [protected]_kk
Del no : [protected]
Account no : [protected]
Complaint comments  Read comments Complaint category Broadband

Airtel — wrong charges for sorrel value added service s services

 Ajaydadhwal on Jun 17, 2018
I am using airtel postpaid number [protected]. Every time they activated vas to my number after deactivation. Last time i had deactivated gaana bajjana type service which was not activated by me. Every time in my monthly bill, this service rent was added in my bill, when i approached to there service centre at lawrence road amritsar near petrol pump, the agent who was there refuse to refund the money from there end and said deactivate this service from your own mobile because you had activated by your phone and guided me to call on complaint helpline 198, when i called, there executive said, make...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — savescustudy [Resolved]

 Garg@2977 on Jun 17, 2018
Dear sir.
I have 3 dth connections. Id no. Is [protected]. I m calling your toll free no. 12150. I m asking that your toll free employ to my 1st nd 2nd connection convert to 6 month saves custudy. I have also done my 300 rupes recharge same day. What he asking me plzz do another recharge nd than call back your coustmer care no. 12150. I m also calling after the again recharge so your coustmer care employ tell ur 6 month saves custudy will b done to 6 month. What they punched my saves custudy by mistake only 1 month.
I m asking many time that thing to your toll free no. Nd that person...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — useless garbage telecom service of india

 ricbabe avenger on Jun 17, 2018
Airtel is a very # useless network in india. It is a very fraudulent self benefiting company by luring us to pay for what they are not providing. The company is corrupt and money sucker. No improvement in network quality only increasing the amount of money. Very useless #s and very very useless poor garbage service.in jharkhand west singhbhum area it is providing very very garbage useless network. Its an india's useless garbage trash telecom service with useless facilities poor network connectivity and # service. I want to request trai to take legal action against airtel and ban it in jharkhand....
Complaint comments  Read comments Complaint category Government Organizations

Airtel — airtel 4g speed below 20kbps

 Anonymousbd on Jun 17, 2018
Hello, sir my airtel 4g number. I bought it one week back. And from starting i am getting worst speed. And when i try to contact customer care there is no option for that. Sir i bought this sim just bcoz i thought its best in internet. But i am experiencing the worst speed of my life. I bought jio 1 year ago but till date there isn't any problem. So sir plz resolve this problem....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — regarding issue of sim not working

 Mukta Ravi Hastir on Jun 17, 2018
Respected sir/ mam

I have given a request on your airtel store, court road, amritsar branch on saturday 09.06.18. To change my postpaid number [protected] to prepaid connection.

After that my postpaid number stopped working on 15.06.18 around 12 o' clock.
I insert the new prepaid sim in my phone. But neither postpaid number is working nor prepaid. It's been more than 48 hrs.

I visit 5 times to the store. There is a store manager on the store mr. Jagdev. He also misbehaved with me.

Yesterday 16.06.18 he again swap my sim. Till now...
Complaint comments  Read comments Complaint category Broadband

Airtel — 4g sim activation from 3g sim

 Chinthapalli venkat reddy on Jun 17, 2018
Hi

On friday evening i. E, 15th june 2018, i went to vanasthalipuram airtel showroom and got 4g sim card (By providing adhar card). I already had 3g sim and i want to update to 4g sim. They gave one sim card and told to insert after 2hrs but its been now more than 48hrs sim card not activated. Now old sim got deactivated and new sim not activated. This is surprising howcome both sim cards not working. I didnt expected this from airtel. Now i am feeling unnecessarily i have ported from other network

Regards
Venkat...
Complaint comments  Read comments Complaint category Other

Airtel Digital — digital tv

 dixit.tanmoy on Jun 17, 2018
My airtel digital set-top box was showing an amber light 40 days back.
I contacted airtel tv customer care and they sent an airtel engineer to check.
The airtel engineer said that the settop box is damaged, and that he will be providing me with a repaired settop box in 3 days, for which i paid inr 350.
After a week, he replaced my settop box with the repaired box.
This repaired settop box worked only for 2 hours, and after that stopped giving a visual output.
I have been calling airtel customer care every alternate day, and every time they assure me that they will...
Complaint comments  Read comments Complaint category TVs

Airtel — what mobile self activation

 shashidharb96 on Jun 17, 2018
Whatsmob service has been self-activated on my number [protected] on 17th june 12: 37, and airtel deducted 75 rs from my balance, this is very bad. This is the corporate way of theft. I need my money back, am i mad to get up at 12:37 pm in the night and activate such packs which are nowhere concerned to me as by the way i use the basic handset and cant connect to internet from that mobile why will i activate? I need my money back as soon as possible

Alternative number: [protected]
Txn id: n[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — regarding non-activation of airtel dth connection-id no. 3013704643 on 15 june 2018

 Amitabh Pandya on Jun 17, 2018
Sir, on 16 june 2018 at 23:32, i had made a payment of rs.497 into plan rs.510/- (Rs. 13/- was credited in my account). But it is seen that my airtel dth connection is still not updated means error code-06 shows on screen. Yesterday only i had made several calls at your customer care no.[protected], (Which is unreliable no.) the connection could not be connect with me. It is also exercised that customer care representative is so stupid, he can not express himself. His voice & speaking language is very poor. He is seen inefficient also. Once, one call connected to him he says that i am connection...
Complaint comments  Read comments Complaint category TVs

Airtel — additional charge on dish

 mukesh pillai on Jun 16, 2018
I have been a customer of airtel since last 8 years and i have all my connections, personal mobile, family mobile and dth connections from airtel. I have been a happy customer so far.
The recent experience has changed my opinion.
I had moved city from bangalore to hyderabad and requested well in advance for the movement and had raised a call on 9th june 2018 to remove the dish antenna and the service engineer visit was scheduled for 10th june 2018. Unfortunate to me nobody from the airtel team turned up and on 11th we moved all our house hold with the packers nd movers to hyderabad....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — didn't receive the incoming calls from bsnl network after porting from jio network

 Adarsh8338 on Jun 16, 2018
Firstly iam very sad to write this. Iam working as an medicalexecutive in a private firm i receive average 2, 3 avg nos everyday for the medicine most of my clients are elderly people they are using bsnl network i used jio network almost 8months sometimes audio clarity is pathetic so that only i choose airtel i ported the jio number to airtel number in 15th june. But it is a wrong decision now i didn't receive any calls from bsnl network all other network is ok the incoming calls are coming i contacted more than 5 times today itself but the customer care didn't give any proper answer they are telling...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — unable to connect with idea no. and other service provider

 @tul1 on Jun 16, 2018
Hello sir,

I was trying to connect with my family members idea no. Through my airtel no. [protected] but unable to connect. That call was unfortunately connected to some one else not even one time (Tried more than 2 hrs.). I was wondering it just a network issue/call switch or some thing else. It was observed that many time on my no. Not only for idea but other service providers. Some times i fill some one tap/record my calls. I think it should be seriously checked by the airtel provider why this is happing.

Sir please suggest me can i do the police complaint against...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — worst internet speed in 3g & 4g

 Yatin Vasani on Jun 16, 2018
I am a user if airtel bharti. I have heard that best 4g internet is airtel in an advertisement but in a real when i tried airtel my experience with airtel is wrost.in a morning speed of internet is comparable good in an afternoon is good but at evening and night it is very bad near about 20_30kbps. I request to airtel please improve you network otherwise you will lose your all customer of gujarat and mainly in my area junagadh...
Complaint comments  Read comments Complaint category Internet Services

Airtel — money deducted but recharge not done, customer care also not responding

 Sai kumar N on Jun 16, 2018
I reached customer care through mail but no response. I recharged my mobile with 399 in myairtel app through phonepe. Money deducted from my account but recharge not done. I received 50 rupees cashback also. Airtel people also not giving any response. Airtel customer care have very worst behaviour with customers.
Because they are not giving reply. Please take an action and solve my issue...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — activation issue / poor customer service

 Abhishek Karulkar on Jun 16, 2018
Hi team, i submitted a port request on 10 june to move from vodafone (Postpaid) to airtel (Prepaid). My vodafone sim was disconnected on 14 june 11:00 pm and my airtel sim was activated. However, since the service is activated, im unable to recharge my number due to which i unable to make any call. Airtel customer care is unable to resolve my issue...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unable to send port sms

 Shasirani RS on Jun 16, 2018
For the last a feed, i was trying to send port message to airtel. But everytime i tried, i received a reply "not sent. Tap to try again". I also tapped and tried several times but in vain. Checked the balance
And found it was zero. I thought that could be the reason. So, i did a recharge and tried. Still not going. Hope, airtel allows me to port as there are lot of problems with the network. I received the same reply "not sent. Tap to try again". I also tapped and tried several times but in vain. Kindly allow to port....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — amount is deducted, but transaction is pending

 Nitin Khaneja on Jun 16, 2018
Hello, i'm nitin. My transaction for the bill payment of rs.359 was unsuccessful but the money got deducted from my account. Please resolve the issue as soon as possible
Transaction id[[protected]] and also
[protected]
This is not done for the first time. The next time also the amount is deducted and transaction is not take place.

You should resolve this issue as soon as possible...
Complaint comments  Read comments Complaint category Internet Services

Airtel — cancelled account bill payment

 harvindarchawla on Jun 16, 2018
I have tried to pay final bill of my recently cancelled airtel postpaid number [protected] with relationship number: [protected] twice using paytm. Once, using my hsbc credit card and second time from my hdfc bank account linked to paytm.

Transaction has been declined twice by
Airtel and i will get my money back into my account in 7-14 days.

This is completely not acceptable. Payment due date is 21 june. Due amount is 364.50. I have no intentions to make another payment till i get my refund nor do i wish to have a late or missed payment on my record. I hold two...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — can't use internet

 Twinklegupta on Jun 16, 2018
I can't use Internet, I completed many time in customers care but there is no any response from your side, and when I call in customer care he said that give 7 working days your problem will be resolved and our site engineer will call you at locations but no budy contact me and now it is almost 3 months complete but my internet problem are same....
Complaint comments  Read comments Complaint category Internet Services

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