Airtel Complaints & Reviews

I recharged a few months back on my prepaid airtel connection Rs.550 for talktime.
Later I realised its totally a scam. Subsequent recharges never offered a simple validity extension. I was forced to buy a "unlimited calls + 1.5 gb/day" deals only. When I buy this, where is the need for using up the talk time? So I was looking for options to use this talk time balance for my next recharge. The payment options didnt include...

In spite of several complaint logged with Airtel we are not getting proper response and not even the escalation matrix from Airtel.

For last 4 Days the Broadband service we have hired from Airtel is not working and everyday based on our query they are generating a service request No with a ground level field Engineer Name and Number who is basically not able to provide the support because of some other issue and as a result...

Hi team,

My name is Vaibhav Bareja and my registered mobile number with Airtel is [protected] and DTH & Wifi connection is with same name & number. I am writing to formally express my frustration regarding my non-functional DTH service. My first complaint was raised on May 22, and since then, I have submitted multiple complaints. Despite repeated assurances from supervisors and managers—including Ravi Arora and Himanshi,...

Hi,

I have a property which is undergoing reconstruction.

And we need to change the entrance to the property and there we have two poles
1. Electricity pole
2. Airtel Pole

We have raised the concern with the Electricity Board, and they have agreed to move the pole.

Now we are facing issue with Airtel

I have visited the Customer Support Store in...

I am Kalyan Viswanath Thumu, having an Airtel Prepaid connection with mobile @ [protected] for more than 18 years. Recently, my number got deactivated suddenly on[protected]. I received alerts just 3 working days in advance and even not received any communication on the deactivation date. This is really pathetic from Airtel. I did a recharge of 3599 on[protected] with 365 days validity (Valid till[protected]. How can a number be deactivated...

I have requested wifi connection on 10/05/2025 at your Airtel store KK Nagar Trichy. Without feasibility check you have collected 2500 and while installation your people said there is no feasibility.
Executive who sold to me : [protected] Deva, kk nagar branch
Till date I didn't received my refund. They Committed 7 working days from the date of cancellation and now your customer care official said it will take 45 days.br...

Formal Complaint Regarding Incorrect Billing and Device Return Mishandling

Dear Airtel Customer Care,

I am writing to formally lodge a complaint about the mishandling of my account after I unbundled my Airtel Black plan.

Despite returning the DTH device as instructed, I was incorrectly charged approximately ₹250 in subsequent bills. On inquiry, I discovered that the device return was wrongly...

I am writing to formally lodge a complaint against Airtel Fiber Broadband services due to a persistent internet outage that has lasted for over 4 days. Despite multiple complaints raised through Airtel’s customer care (Service Request No: [[protected]]), there has been no resolution or proper communication from their end.

Details:
- Name: Vasanth G
- Airtel Fiber ID / Registered Number: [[protected]_tn...

Hello sir,
I took an Airtel Xstream Black connection on January 20, 2025. The Airtel guys come to our colony every day, and when I spoke to them, they said, We'll take care of the registration, and we'll install it within a day of registration.And they did. But from the day I got it, I started having problems with the Wi-Fi and DTH. Initially, I used to complain to the people who gave me the connection, but they didn't pay attention....

My wifi service has been stopped for 5-6 days, everyday I am complaining but don't getting help from ground level team also I requested airtel to replacement my wifi router because it might have problem working properly but still no response from airtel. I want compensation for the same and want complementary 1 month free recharge for the severe problems I faced on daily basis

Name: Navid Pinjari
Mob no : [protected]br...

I had ACT connection, I wanted DTH with landline so I switched to Airtel.
The team came and connection for Internet was done without DTH and landlines. Despite calling multiple time noone is responding.
I am nort satisfied. They are saying we have changed your plan. I don't want to change my plan.

I was misguided.

Kindly refund my money. As you your team is totally fraud. They don't pick phone....

I am writing to formally lodge a complaint against Airtel India for consistently poor network service in my area. Despite being a long-time customer and paying huge amount for a 4G/5G data plan, the mobile internet rarely works properly—it is either extremely slow or completely unavailable. In addition, I experience frequent call drops and voice break issues during calls, which has caused significant inconvenience both personally and professionally.br...

We are using 12 CUG connections for the past 23 years and some for the past 3years. last month there was some kyc updation request and we were not able to do it by ourself and we visited nearby Airtel showroom. the Artel showroom staffs refused to support as they were not clear on cug kyc updations. we used Airtel business hub and could do it for 7 cug connections succesfully. but 5 cug connections got disconnected even after our repeated...

Using your sim card of tata docomo or airtel of number +91 [protected]. I here to say about by deactivated sim card. As i am out of station for an year from india. My sim has been deactivated. As my alll the information like bank, passport and all my accounts i please request to activate my sim card as soon as possible.
Please let me know how to reactivate my sim card

Dear Sir/Madam,

I would like to inform you that my mobile no. [protected] is under corporate connection with Airtel, and my company has authorized me as coordinator to Airtel. Since 8th of April 2025, I am not having data on my mobile.
I have sent multiple email to Airtel and registered many requests on ATB (Airtel Thanks Business) portal.

It is now three weeks passed but issue not resolved yet.
br...

I am writing to lodge a formal complaint against Airtel India regarding a serious issue with my mobile number [protected], which has been inactive for over 3 days due to a stuck SIM Swap Request in their system.

🔹 Issue Details:
I had requested an eSIM previously, which was later cancelled at the store.

After factory resetting my phone and losing access to the old device, I visited the Airtel Store in...

My sim got corrupted, suddenly stopped working . I went to airtel store, they issued new sim but activation got rejected with reason "NAME MISMATCH". My Name is Swati and when the sim was issued (almost 10 years back) the typed SVATEE". My sim belongs to Mumbai circle and I am currently in PUNE. Now the agents are saying I need to visit Mumbai.
They can't handle name mismatch issues.
I can't visit/travel to Mumbai to such nonsense mistakes which is made from airtel end. As well customer care is suggesting "NO NEED to VISIT MUMBAI".

I need that number at any cost since its almost 10 years I have been using that.
KIndly resolve

Complaint against

Airtel, Mumbai

Brief as follows.

Make a note as follows against your reply receive this evening.

1. You yourself has confirmed that 1 GB data loan was taken on 14 February 2025 once only. No any other loan in our account exists.

2. And this loan as pointed out earlier and verified also through Google declaration (screenshot already sent to you) that this loan will be adjusted international recharge by reducing the validity period by one day. And on the basis of your such assure is of your policy, one day loan was taken.

Google confirms the same as follows on its website.

Repayment:
The loan is repaid automatically by reducing the validity of your next recharge by one day.
You don't need to take any further action to repay.

3. And now just out of greed, you are asking for more recharge to settle the loan. This is totally illegal and exploitation on your part not acceptable by any court.

4. Why should we recharge for any more data, where we have already paid you for almost 3 months having 1.5 GB data facility everyday.

5 you have crows of clients and therefore even if you charge rupees 22 from 1 crore clients, you will grab rupees 22 crores just buy blackmailing them to recharge or you will keep their Data services dead exactly what you have done with us. We will take up this point to the consumer court to slap heavy penalty for your such blackmailing trade practices.

6. You have kept our Data services dead for the last over one month. Evidently now to pressurize us to pay your illegal demand for One Day data loan.

7. You said, the dead data services would be restored back by 30th April 2025. Why? Mention the legal and logical reason why you need so many days over a month to restore it back? Obviously you are responsible and totally liable legally for heavy compensation and reimbursement for all the suffering and monetary losses due to your such deficiency and negligence to keep our Data services dead for so long over a month by illegally linking it with one day loan payment due.

8. Your trouble shooting steps are of no use as we already pointed out there is nothing wrong with the setting as even the reset of this setting does not make any change and keep the internet dead making it very clear that it has been deactivated at your end only to pressurize us to make illegal payment by data recharging not required by us at all.

9. You are constraining us to drag you as already pointed out to the consumer court. You did not learn any lesson when you had to pay 5 lakhs rupees compensation in Jasmeet singh puri case.

10. consumer court case, as reported by Bar and Bench, imposed a ₹5 lakh penalty on Airtel for harassing a custome by disconnecting his internet service . The court upheld the penalty, finding Airtel negligent in providing adequate service and using its position to harass the customer.

11. We will tell the court to double the penalty from 5 lakh to 10 lacs because Airtel in fight of previous penalty continued harisingh customer a mountain to contempt of court. Make a legal note of.

RK Agarwal

When you call airtel and request for disconnection of data dongle number. They say pay the bill. I told them bill got generated yesterday and it is yet to reflect in Airtel App, the associate does not understand the issue
Then I asked her how to disconnect the service, the person says put that to phone - OMG ! it is DATA ONLY SIM CARD so the phone does not recognize the SIM as capable of sending or receiving SMS / CAlls
br...

I am requesting to cancel my Airtel E-Sim Number: [protected] respectively. I have already raised the cancelation request through their airtel mail id - [protected]@airtel.com twice but it wasn’t cancelled, or any further action or remedy was not taken.
Airtel Black cancellation request was given at first through their airtel official mail id, then I received a call from their side along with the airtel black cancellation I requested for...