Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 26%
Submit a Complaint
36747
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
7161
down
2502

Phone:
Phone:
up
3653
down
1524
+91 11 4266 6500  [Head Office]
up
1596
down
816
+91 11 4666 6100  [Head Office]
up
910
down
631

Additional info
Customer satisfaction rating
26%
Complaints
36747
Pending
4527
Resolved
8477
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel Complaints & Reviews

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Airtel — reactivate my airtel prepaid number - complaint

 devi B on Dec 4, 2018
I have been using my airtel number for the past 9 years. Recently i changed it to prepaid as i moved out of india. Now the number is deactivated and i can not reach out to any customer care person. I need the number to be activated as it is urgent. Please help.
I can not reach out to customer care people.

I sent mail to 121@in. Airtel.com. There was a reply asking my parents to visit the airtel centre in 15 days to pay rs.20. My friend paid rs.65 today to my prepaid number online through banking service.

Reply from the airtel customer care is below:
—...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel is looting and forcing us for 23 rupees recharge every month

 manojkumar086 on Dec 4, 2018
I received message from the airtel india that i have to pay for all rounder recharge that cost 23 rupees for expanding my validity for using internet, message and calling as i didn't use internet and message service and still have to pay for it and not only that they don't have any other options also for only calling recharge. Why i have to pay another 23 for just increasing my validity??? I do recharge on this number according to my needs but now i have to recharge every month for no reason. Before some time airtel sent us a messages while checking balance "validity of your number is till 2032"...
Complaint comments  Read comments [2]Complaint category Telecommunications

Airtel — regarding the data offer pack

 संतोष पाटील on Dec 4, 2018
Resp. Sir/mdm,
With respect to the above cited subject, i would like to draw your kind attention to the inconvenience related to the data offer. Myself mr. Santosh patil. Have recharged my airtel number with rs. 92. I recharged this offer by following airtel offers at *121# and also airtel assistance number 121 (Messaged airtel). But yet i have not received the 6 gb data. Even i have communicated and complained at 198. But i didn't get the satisfactory explanation. Plz look into the matter and either credit that so claimed 6gb data as per the offer or refund the deducted amount to the main...
Complaint comments  Read comments [3]Complaint category Hospitals

Airtel — minimum recharge massage

 Ravindra 74 on Dec 4, 2018
Co send massege to me as given below.. Dear customer, as a service gesture, validity of your airtel mobile has been extended by 10 days. Thereafter, to continue enjoying outgoing services, recharge with rs23 or unlimited/smart pack. To buy from main account balance dial *121*51#
Actually i have enough rs. 51/- balance. My cell number is [protected]...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — complaint regarding airtel customer care abrupt behaviour and unanticipated balance deduction.

 Gaurav_Singh on Dec 4, 2018
Sir/ madam,
I have recharged with airtel last month with a 28 days validity pack on 17th of november which was going to end on 15th of december which included benefits as following particulars :
Free voice call
1 gb data per day
100 free sms

Despite the validity was going to end on 15th of december i have not been able to use the internet functionality right from 27th of october even after trying to reboot and refresh pertaining it to be a network coverage or network traffic issue. The calls and messages were working but there was no information on charges...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — could not able to recharge online to my airtel prepaid mobile.

 Swasti s on Dec 4, 2018
I have been converted my airtel post paid number to airtel prepaid number since last 7 to 8 month ago. Till then i could not able to recharge my prepaid number through online. I have called multiple times during last two months to customer care to resolve this issue, but no solution from their end. Even i mailed to 121@airtel.in several time, but no reply from their end.
But today my frustration level exceed as i tried 20 to 25 times to call customer care but line was not connected to customer care executive. It looks like airtel has no value for prepaid customer.

I tried...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — fraud alerts_ unauthorized transaction

 Shourya Dixit on Dec 4, 2018
Dear sir/ madam,

This is regarding to unauthorized transaction with my account ([protected]) on date[protected].

I am requesting you please refund my money as this is unauthorized transactions. I have never done these type of transactions for myself.
First 6 digits of my cards are 510372*6531.
6531 is last 4 digits of my cards.
Please refund my money as soon as possible.
It humble request to you.

Regards,
Shourya dixit.
[protected]...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Airtel — sim kyc details not change

 Rockon TamiL on Dec 4, 2018
Sim kyc details not change and sim not active
My sim will be reject my phone [protected] i am visit airtel showroom he told me activate then same number within 2 days but 10 days over but my sim kyc will be not activated so many times i will tell him but no respones. I call yesterday send my number i will check to inform to told the sir but no response....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — unable send sms

 Viji Manickam on Dec 4, 2018
See for the past one or two months not sure about the duration, i am unable to send sms from my airtel number [protected], though i can receive sms from the same number. It is really annoying why the big network is troubling a lot. I am totally dissatisfied with your # service. # of this complaint. Asking for more than 350 words, what is the use?? Kindly help me to get rid of this issue....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel is thief and robber

 Ommar on Dec 4, 2018
Airtel, especially fun zone service, is a big thief and robber who is always cutting my balance every week without my agreement. Whenever i call the number to deactivate, theif and robber service reply me that there is no active service in your number. That is why, that service got another name called lair service beside thief and robber. So airtel moble service, particularly fun zone service, is a big thief, robber and lair.
At last, i deeply regret to ask how i can stop the thief, robber, and lair, thief, robber and lair service....
Complaint comments  Read comments Complaint category Other

Airtel — wrong recharge done of unlimited 4g of 399

 Rabbit bhandari on Dec 4, 2018
Hlw sir
I am retiler and i have done a wrong recharge of 399 in other number please resolved this
Right number is [protected]
Wrong number is [protected]
Transaction id is [protected]
Laapu no [protected]
Up west uttrakhand
Pleasemail give a help to me it's a unlimited recharge i have done wrong by mistake...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Airtel — network regarding

 Prãshâñt Vishwãsrâö on Dec 4, 2018
My name is prashant and this is very pblm in my area last 1 year airtel network so i am very tried airtel is not help full network
Very poor quality of network. As i switched from idea to airtel but faced lots of problem in airtel network also... Facing very bad experience in my resident area. Its request to please resolve the case asap.. Adress ghatkopar west bhatwadi dinkar bliram chowk near sona hospital. Very poor network my home indoor and outdoor....
Complaint comments  Read comments [1]Complaint category Airlines

Airtel — I am complaining about that my airtel number doesn't getting any network

 Parteek Rajvats on Dec 3, 2018
My airtel number [protected] is not able to get any network and showing no service while other airtel number near me getting good network coverage. My home network is muzaffarnagar and area pin code is 251318. I am not able to call anywhere even the customer care itself. When i call airtel customer care from other airtel number then they simply said that they don't have any idea about my problem and instruct me to go to nearest airtel service center....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — I need my call history from 01-aug-2018 to till date.

 sharfuddin s on Dec 3, 2018
I need my call history from 01-aug-2018 to till date......
Complaint comments  Read comments Complaint category Other

Airtel — astrovaani 1 month channel subscribed without consent

 Mandeep31 on Dec 3, 2018
On 3rd december i got a call from [protected] and the person claimed to be talking from airtel digital tv. After confirming my customer id and other details, he told me an offer to subscribe for astrovaani channel for a period of 1 month for a rental of rs 45. After patiently listening to his offer, i politely denied and asked him not to subscribe this channel. After once again confirming my decision, he disconnected the call.
On same day at 10:20pm i got an sms from airtel dth stating "astrovaani 1m has been activated on your airtel digitaltv id *. You would be charged rs. 45.0"
Now,...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — conversion of postpaid no. 9876739328 to prepaid

 Sikander K Mall on Dec 3, 2018
I have visited air te store at jalandhar cantt on 21/11/18 & 01/12/18 at 12:20 he & 1700 he respectively for the purpose as m/a who said you will be called back and visited to phagwara air tel store on 26/11/18 who told come on 06/12/18 as there is many pandency,. I am being embrassed with negative attitude of the staff. So i have to ultimately register the complaint on line....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel Money — fraud call from 8860667094

 antrivedi95 on Dec 3, 2018
I got a call from a fraud person from a number [protected] stating that he is from Quick Jobs Placement, Aurangabad.He asked me to fill a form on website Findcarrier.in, which i did and asked me to pay 49 rs a registartion charges at 4.26 pm.After doing that on that site I got a message from my bank that"Thank you for using your SBI Debit Card 459XX4232 for a purchase worth Rs4999.0 on POS AIRTELMONEY at AIRTELMONEY txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]".I am a lower middle class...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — for wrong policy of compulsory recharge of rs 35

 Mitul Bhavsar on Dec 3, 2018
It is very sad that airtel's cruel decision of compulsory recharge of Rs 35. First company promised of lifetime validity. Now widhraw life time validity without customer care. And company is unable to provide 4G speed like jio and free calls like jio. Due to heavy failure, instead of development there is wrong move of compulsory recharge. Now me and my family port from Airtel. If you can not give us life time validity...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — last five received calls details

 Roshan Parmar on Dec 3, 2018
Respected airtel management.

Sir, i got lot of wrong calls and missed calls to my airtel number. Please send me the incoming and outgoing calls list of my number for the last months. Please send me the incoming calls of my number to my mail id as early as possible.
My number : [protected]
My email id is: roshanparmar1687@gmail.com
Thanking you sir.
Yours sincerely,
Oliverpaulsingh....
Complaint comments  Read comments Complaint category Neighbours

Airtel — port 9326611909

 Hardeepsingh Sethi on Dec 3, 2018
I had requested to PORT my [protected] to Airtel.
my UPC code is AZ649485 taken on 18/11/2018
though more than 90 days are pass
Airtel is not allowing to Port
Airtel send Fake Sms of not completing 90days
already attach the screen shot.
so please help in porting my Airtel number [protected]
already mail and complainant on 198.
Thanks
Hardeepsingh Sethi...
Complaint comments  Read comments Complaint category Mobile Service Providers

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