Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 25%
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38823
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
7514
down
2647

Phone:
Phone:
up
3879
down
1618
+91 11 4266 6500  [Head Office]
up
1713
down
868
+91 11 4666 6100  [Head Office]
up
957
down
681

Additional info
Customer satisfaction rating
25%
Complaints
38823
Pending
4419
Resolved
8585
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (4119)

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Airtel Complaints & Reviews

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Airtel Payment Bank — resetting my password

 Ashwinc on May 9, 2019
My airtel wallet blocked and if i try to reset my mpin it always saying "mpin reset window closed please try after 24 hours". If i dial 400 number, it is saying "your airtel account blocked please try *400# to reset the mpin". *400# is not giving me any luck. Even airtel guys at service centre are helpless.
I dropped mail to [email protected] But no reply as of now. What a hell is this. This is very irritating me. I feel, i did a big mistake by doing transactions through airtel wallet. I need money in my wallet for other transactions. Please resolve my issue asap...
Complaint comments  Read comments Complaint category Banks

Airtel — no network at home since 26th april 2019. mobile no 9769805030 & 8097215787

 kiran_tamhane on May 9, 2019
Hi myself kiran bhagwan tamhane. My airtel no is [protected]. This no. I recently ported on airtel i. E on 25th apr 2019. But from 26th apr 2019 12:00 pm network range gone at my home, address is mentioned above. I raised complaint[protected] on airtel & they committed that they will solve the by 30th apr 2019.
I replied airtel on call to put note that if issue will not solve on 30th apr then i am not going to pay this month bill.
On 30th apr 2019 i called airtel again around 10 pm and they told me that they will escalate this issue. Till now no one contacted me and no one visited...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — airtel dth is the pits!

 Mark David Verghese on May 9, 2019
I, mark david verghese, contactable on mobile [protected], have been using airtel dth services for many years.
On the 2nd of may, 2019, i had placed a request for dismantling the dish, as i have moved my residence.
Every two days, i have called airtel to find out the status and each time the customer care of airtel has assured me that, the engineer will visit.
However, after 7 days, nobody has called nor visited.

At 1145 hrs approximately, i placed another call to the airtel customer care and obtained a service engineer's name and number (Anand / [protected]...
Complaint comments  Read comments Complaint category Internet Services

Airtel — postpaid mobile call details

 gayathri devi9849564880 on May 11, 2019
Sir, my name is gayatri. i live in hyderabad. My child recent behaviour is something doubtful.So i request you to provide incoming and outgoing call hisory of my mobile number( [protected] ) for the month of april 1 2019 to april 30 2019 to my email address ( [email protected]) to correct my child problem. urgent. thank you.

best regards.
gayatri....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unable to recharge airtel number from airtel website, app and even airtel store.

 Ather Abbas on May 9, 2019
I am trying to recharge my phone tried with all nominees 169, 199, 249...
I am getting error in airtel app. Same when i try from website, money is deducted but no recharge and failed.
Walked to airtel store and tried recharging same behavior they are unable to recharge.
Called customer care and complaint created ticket and informed escalated. Airtel store btm branch same issue created ticket and escalated.
No response from 1week so called customer care again they created new ticket.
I escalated to applette team with all levels no help yet. It’s been 2 weeks.
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — error code-6

 [email protected] on May 9, 2019
I recharged online rs. 2000 for my airtel digital tv before three days with customr id [protected]. I recharged through amazone benefitting rs. 30 pm and recharged as per old plan rs. 240 pm.
Message on tv screen appears error code 6 and channels are not coming, however my airtel app showing the balance of above rechage. I have already contacted customer care for 6 times since three days and no results found
Kindly resolve the problem of error 6 on my airtel dth customr id [protected] as soon possible...
Complaint comments  Read comments Complaint category Universities

Airtel — reg non refund of amount.

 HRohit Mishra on May 9, 2019
R/sir,             i, rohit kumar mishra, airtel mobile no. [protected],   i have recharged my said mobile no. With rs. 399/- on 10 % discount i. E rs. 349/- through my airtel app on 03/05/2019. But my said no. Not recharged with said amount and rs.349/- have debited from my account. As on date my said amount rs. 349/- not refunded to me.in this regard it is requested to your good office. Please refund to me rs.349/- at the earliest. Please....
Complaint comments  Read comments [1]Complaint category Other

Airtel — 4g volte net speed less than 1mbs

 Hapie Dream on May 8, 2019
Worst speed in airtel
Not even getting 1mbs
Even when i'm in 1st floor
Even with volte
Only at midnight getting the speed, what's the use of it when people at sleeping.
Not even open chorme to make a complaint...
I got volte just one month back. But what's the use no use if it.
I have 200gb every month carry forward. Without using
Call has no problem
Even in volte video call is not working

They give only better network services only at particular areas....
Complaint comments  Read comments Complaint category Internet Services

Airtel — airtel account history delete, wrong billing & calls discontinuation

 Bhagyashree Kenkre on May 8, 2019
Hoping my escalation will help sort the issue out:

To be straight to the point, i have been using airtel post paid mobile number for couple of years (9+ years). I had amended the billing date, when i choose my billing plan to the start of the month for claims from my company and all was fine till november 2018.

1. My billing cycle was changed in dec 2018 without any intimation to me (From 4th of every month to 16th of every month), to add to it i have received two bills for dec 2018 (5th dec to 24th dec & 17th dec to 16th jan).

2. My airtel account shows...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — wrong information provided - erroneous bill raise

 Archna_Singh on May 8, 2019
Dear sir,

I had taken an international package worth inr 6799 plus taxes for a trip to south africa and namibia for my trip to these two countries in africa. I had spoken to an executive who assured me that both these countries fall under zone d and is covered under this package for a validity of 30 days. I was in south africa for 2-3 days and in transit but most of my travels were in namibia. Upon this, the executive who activated my package assured me that both these countries are covered under this (Proof of which is very simple to obtain - from the voice recording of this call...
Complaint comments  Read comments [10]Complaint category Telecommunications

Airtel — airtel dth wrongly say you got existing channels plans in 1349/- for 12 months

 Pankaj Ku on May 8, 2019
Dear sir/madam
On 7 may 2018 airtel dth consumer executive called me on my mobile and said you got an offer for 6 months and 12 months plan. That time i asked her how much amount i have to pay for 12 months and how many channels shows in this offer, she told me that your existing package will continue in this amount which is 1349/- and send a message as "dear customer recharge karan apne airtel box 1349/- se or paye pure 12 months ki validity on customer id". I recharged with this amount but i am unable to see that channels which i saw earlier. So this is a cheating behavior. Please provide...
Complaint comments  Read comments [6]Complaint category Entertainment and Recreation

Airtel — balance being deducted periodically

 Anil_Thomas on May 8, 2019
I am a airtel customer since 2001 ([protected]) recently i have noticed that airtel is deduting balance from my prepaid number 50ps on account of data usage. This is happening with me acutally turning on mobile data on my phone this has been happening for some time earlier the deduction were lesser but now it appears to happen more frequently 3 -4 times a day. I tried calling the 1925 number and deactivate data services however even after deactivating i can still see balance getting deducted. I had called customer support for this issue but they said that it was me who was activating mobile data....
Complaint comments  Read comments [6]Complaint category Mobile Service Providers

Airtel — cross connection problem in airtel calling......

 [email protected] on May 8, 2019
Dear AIRTEL,

When ever I try to call someone the call
gets connected to some unknown person. In the same way when my friends try to call me they get connected to another person. I am facing this problem of cross connection from the past one week.

Kindly solve the problem else I would ha e to change the network!!!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — double payment rs.399/ for prepaid payment

 anurosh on May 8, 2019
My telephone no. [protected]. I have paid rs.399 for 84 days payment. Two times amount has been deducted payment receipt no. Are[protected] and[protected] on 3/5/19.
By default it has been paid twice from the bank of baroda internet account. I request to solve the issue and revert back to me as early as possible

I request to refund rs.399/ to the same bank of baroda account sinc it is double payment by default....
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Airtel — inappropriate billing, bill to be reversed

 [email protected] on May 8, 2019
I had changed my plan online to 649 monthly rental on my number [protected] where we can have one add on number free for lifetime. I tried to add my alternate number [protected] but was unable to do it online, so i called the customer service spoke to the rep and was told that they will add the add on number. I had gone out of mumbai for 2 months and when i came back i was shocked to see that the number was not added and i was billed seperately for both the numbers inspite of having the 649 plan where we get a number added for free. I have been talking to the customer service and no one is even willing...
Complaint comments  Read comments [6]Complaint category Mobile Service Providers

Airtel — prepaid balance to postpaid

 b560024 on May 8, 2019
Airtel owes me 800+ which was a balance in an addon prepaid

I converted prepaid my main number from prepaid to postpaid at the airtel office in jan 2019 on cbi road, bangalore, karnataka for the 649 family package. I received the first bill in feb. Then in march, i upgraded the package to 799 at the airtel office on 

1/97, ground floor, 6th cross, r. T. Nagar main road, bangalore, rt nagar, bangalore, karnataka 560032

I upgraded to be able to addon two existing prepaid numbers in my name to the main number. There was a balance of 800+ in one of the prepaid...
Complaint comments  Read comments [1]Complaint category Telecommunications

Airtel — recharge amount not taken into account

 raksha291187 on May 8, 2019
Airtel DTH. Consumer ID--[protected]. Airtel Transaction Reference--[protected]. Total amount -- Rs. 270. Date -06 May 2019. Time -- 14:31:39.
Relay of programs have been stopped a few days ago. Airtel customer care executive has ignored this issue in spite of contacting with him. Airtel has a group of careless staffs who is making the job of entertainment a hell of money pilferage and burglary in the backdrop of its Namo Channel to get the favor of the Government. Countless people has fallen prey to this stupidity. A attachment is being uploaded to reveal this fact. This company seems to...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — unsuccessful airtel online recharge

 Ajanta baishya on May 7, 2019
I recharged my airtel mobile no with Rs 10 on 2nd May, 2019. Although my money was deducted from bank account, but the recharge was not successful. Also, my money is not refunded back. The transaction id is[protected]. A screenshot of the payment alongwith transaction reference is attached herewith.
Therefore, you are kindly requested to refund my money back as soon as possible. My bank account no is [protected], SBI, Dispur branch.
Thank you....
Complaint comments  Read comments Complaint category Internet Services

Airtel — appealing complaint

 Buvanal on May 7, 2019
I applied once only for broadband plan 999 in last week of march 2019.
Installed broadband connection on[protected]. Receieved receipt on[protected]
I have seen the plan mentioned as 899 and arp amout rs.5410.00
On[protected] i called to chnge plan 999 as per my application made.
On[protected] i recd monthly bill for rs.2896-00 to be paid on[protected].
My request:
For plan 999 for 6 months with discount 15%and tax it comes rs.:6012.00
For plan899 for 6 months with discount 15% and taxes it comes. Rs.5410.30
Difference is. Rs.602-00
Usages...
Complaint comments  Read comments Complaint category Broadband

Airtel — airtel secure claim regarding

 pankajchauhanpankaj on May 7, 2019
I have received my phone after repair on 28 april 2019 and when i opened it there was no s pen/stylus in phone then i have registered a complaint on 121 on 28 april 2019 at 12:44 pm regarding my airtel secure claim and this is my complaint no.[protected].

At 4 april 2019 i have received a call from airtel secure department name is manager sharad and he has informed me that airtel secure is going to bear the charger of my s pen/stylus of my phone as my complaint that i have registered on 28 april was that i have received my repaired phone back on 28 april but the s pen/stylus...
Complaint comments  Read comments Complaint category Telecommunications

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