Airtel Complaints & Reviews

My airtel mobile no. is [protected], registered name Pawan Jaiswal.

I did recharge of 195₹ on 26-Jun-2025 from airtel website paid via UPI and transaction I'd is T2506260946054813741711.

My issue is payment deducted but recharge was not done and I am not able to use mobile data. I also registered service request in airtel thanks app earlier but issue was not resolved and request is closed without resolving...

By mistakently my sister have recharged wrong number from paytm app.

Transaction details:
My sister number : [protected]
Wrong number recharged : [protected]
Date : 19 july 2025
Recharged pack : 249
Total amount : 255.21
Transaction ID :[protected]
Payment through : Axis credit card...

I have been facing frequent disconnection issues with my Airtel broadband connection for the past several days. Despite multiple calls and follow-ups with customer care, no proper support or resolution has been provided. This has caused major disruptions in my work and daily use.

I have clearly requested the customer service team to resolve the issue or cancel the plan and refund my money, but there has been no serious action...

1. Xsafe cameras went to off mode due to change of wifi password by Airtel wifi team
2. Wifi Team told me that Xsafe team to be called to change the password in cameras [Active defence]
3. Accordingly I called the Xsafe team and lodged a complaint on July 3, 2025
4. Till now no one turned up to rectify the issue.
5. every day I used to call Xsafe team, they say that our technician will visit and rectify
6....

Hi, I have a Airtel broadband network setup at my house. The broadband Id is [protected]. The broadband is not work since yesterday (12/07/2025) evening. I have raised a complaint and the reference number is [protected]. It was raised yesterday evening around 18:41 IST. I was asked about a timeslot for the technician visit by 09.30 am to 10.30 am next day (13/07/2024). But I have still not seen any one visiting to provide a fix. I have escalated...

On July 3rd, while attempting to recharge my number **XXXXX** for ₹195, an issue occurred with the Airtel Thanks app. Although I selected the correct number for the recharge, the app mistakenly auto-selected a different (default) number—**XXXXX**—and processed the recharge there instead. I immediately raised a complaint through the Airtel app and was informed that I would receive a resolution by July 11th.

On...

This email pertains to Service Request SR[protected], raised on 8th July 2025 regarding a severe internet speed disruption on my Airtel Fiber connection. Despite three technician visits between 8th–10th July, the issue remains unresolved. Each technician executed the same set of ineffective steps — router resets, band resets — accompanied by the typical hollow reassurance: “It will be fine within an hour.” Nothing changed.

On 10th July, technician Ramesh informed me for the first time that my so-called “unlimited” plan is secretly capped at 3500 GB, and that speed will only be restored with the next billing cycle. This detail was deliberately concealed — no alerts, no prior notifications, no clarity from customer care.

To make matters worse, when I called customer care immediately after the technician’s visit, your agent — completely unaware of the situation — responded by parroting the same generic line: “No worries sir, I’ll arrange another technician visit.”

Let me be clear: I rely on high-speed internet for my business operations. Because of your failure to disclose the cap and your team’s poor coordination, I suffered a financial loss of ₹1.8 lakh, directly tied to a time-sensitive business deal collapse caused by the speed drop.

Your service has demonstrated:

A complete lack of transparency about data restrictions in so-called “unlimited” plans
Contradictory responses between technicians and customer support
No proactive alert system to warn about data exhaustion
Gross negligence toward business-critical internet usage
I demand the following actions without delay:

Immediate restoration of internet speed
Written clarification on Airtel’s data policy for Fiber connections
Formal apology for the inconvenience, misinformation, and repeated failures
Compensation of ₹1.8 lakh for the documented business loss
Failure to resolve this within three business days will lead me to initiate legal action and escalate the issue through consumer grievance forums, social media, and regulatory bodies. You cannot advertise one thing and deliver another behind smoke and mirrors.

Get it resolved. Get it right. Or be prepared to face consequences.

Sincerely,
Tushar
Registered Airtel Customer
Mobile: [protected]
Complaint Reference: SR[protected]

I've paid the amount of 285, this morning as my past recharge expired but when I switched on the tv the services were not working and it was showing that the recharge has to be done in to operate the services.
The DTH recharge paid but services are not working....

I am writing to bring to your attention an erroneous payment that was made towards my broadband service associated with Account No. [protected] and DSL No.[protected].
The payment was made on 04-July-2025, and upon reviewing my transaction records, I realized that the amount was either incorrectly charged or paid in error. I kindly request you to review this matter and arrange for a reimbursement of the wrongly paid amount at the...

"Airtel Broadband Shift = Airtel Big Delay: Engineer Ghosted, Service Busted!

I have a airtel broadband shift connection request with SR no.[protected] made on 2nd July with scheduled appointment on 5th July 5 P.m, On 5th July morning around 11.30 am, a technician called and assured he will assign a engineer to complete the request. Around 4.30 P.m, the engineer got ghosted and recieved a message that the shift connection request...

I am extremely disappointed with Airtel's customer service. I raised refund requests for two of my mobile numbers ([protected] and [protected]) after I was forced to recharge ₹4000 due to a sudden change in their roaming policy.

Despite raising proper complaints:

Request ID[protected]closed on 27 May)

Request ID[protected]closed on 30 May)
both were closed without...

I am writing to lodge a formal complaint against Airtel DTH regarding the unresolved issue of setup box collection and refund processing.

Account Number: [protected]-001

Ticket Number (if available):[protected]

Date of Disconnection: 20th June 2025

Refund Amount: ₹102.73

Mobile Number: [protected]

I disconnected my Airtel DTH service on 20th June...

On 30/06/2025, I did a Recharge for my Airtel Number for an Amount of Rs. 1849 with a Validity of 365 Days. My Existing Data Balance was showing 72.2 GB and as I use very less Data due to Network issue, I thought that the Available Data would be enough. That's why I didn't Recharge for the Pack with more Data.
Even after doing the Recharge, it was still showing Data available as 72.2 GB, 366 Days Left. But within a couple of days,...

I am writing to raise a complaint regarding a recharge of ₹249 that I successfully paid for yesterday via UPI (Reference No:[protected]. Despite the payment going through, the recharge has not been activated on my number.

I attempted to reach your customer support multiple times both yesterday and this morning, but your process is extremely frustrating and unhelpful. I have already wasted over two hours trying to connect...

Pl refer to my primary airtel postpaid mob no [protected] and secondary mob no [protected]
I am requestin Airtel customar care repeatedly for last one month but instead taking my request they r offering me new plans and have refused to remove my secondary number
I tried portability but I am not getting UPC no with the answer that there is a contract with service provider
I am having primary No for 15 years and sec no for...

I recharge from phone pe on my number and the recharge plan was successful but the recharge plan was not available on my number and my money was deducted...

Respected Sir/Madam,

We are regular Airtel users from Village - Athkoni, PO+PS - Hiramma, District - Sheohar, and have been using Airtel services for the last 8–10 years. Recently, a new tower was installed in our area, but since then, the network is not working properly.

The signal often disappears for 30–40 minutes at a time, which is causing serious inconvenience. It is affecting:
br...

I am filing this complaint under Section 12 of the Consumer Protection Act, 2019 against M/s Bharti Airtel Limited citing gross deficiency in service, unfair trade practices, deliberate fraud, and systematic obstruction of grievance redressal mechanisms.

Detailed Background and Timeline:

27 May 2025: Airtel sold me an Airtel Black plan (WiFi + IPTV) for INR 999/month, collected INR 1, 000 booking amount promising...

My dth has no signal issue since more than a month I made several complaints regarding no signal issues in my airtel dth .
made one last month its status has been updated as resolved while no one came to visit to fix the issue i have made complaints again no one came to visit i have made atleast 15 complaints to resolve it everytime it gets marked as resolved while no one comes or i get call to reschedule it on purpose. And asked for...

This is regarding the careless attitude of Airtel customer care who have not been able to resolve an issue from May 2025 onwards.

This issue is regarding my broadband connection : [protected]_ap

I had called customer care twice on April 16th 2025 to place the broadband connection in safe custody (pausing the broadband service) and I was given confirmation by both the customer care agents that the broadband...