Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
39332
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
6476
down
2295

Phone:
Phone:
up
3303
down
1364
+91 11 4266 6500  [Head Office]
up
1412
down
742
+91 11 4666 6100  [Head Office]
up
811
down
558

Additional info
Customer satisfaction rating
27%
Complaints
39332
Pending
6343
Resolved
8879
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3505)

Airtel Complaints & Reviews

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Airtel — airtel broadband services - not working for 4 days and no customer support

 Sai Sarath Ram on Jun 13, 2018
My internet is not working for past 4 days. I am trying to log complaint from saturday and the customer service centre doesn't allow me to connect to the service person for past two days. And, today, the person who picked the call puts me on hold without hearing me. This happened for two times. When i tried to connect to the online chat support, they asked me to validate the otp sent to my number to provide the online support. It is a four-digit number. Though i enter the correct otp, i get an error message that they couldn't validate my phone number. Is there a customer service support in airtel?...
Complaint comments  Read comments [3]Complaint category Broadband

Airtel — I forgot the details which I have while registering for mpin

 Sidtharth on Jun 13, 2018
I forgot my mpin and i don't remember details which i gave to register mpin, can you please help me to retrieve my mpin in order to make recharge from my airtel app, when i try to do recharge it's asking for mpin, i was trying to change by giving forgot mpin but it's asking for details like name nd dob, i was given some random name i think, if i type my name nd dob it's telling that the information is wrong, so kindly go through that and need response asap!
By
Sidtharth...
Complaint comments  Read comments [5]Complaint category Banks

Airtel Mobile — whatsmob service activated without my consent and rs. 150 deducted.

 Sesha Sai Plvk on Jun 13, 2018
Whatsmob service activated without my consent and rs 150/- deducted. Message received is 'whatsmob service has been activated @ rs150.0 for 30day (S). Txn id n[protected], 13jun18 03:51. Service will be renewed after validity expiry. To use, click http://202.174.122.12:8085/airtelwap/actnotify. Php (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789
I want the service to be deactivated immediately & money refunded...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — antenna is not catching signal

 nehapriya@3283 on Jun 13, 2018
Within 9 months its 3rd time dat i am facing problem. Antenna is not catching signal properly again and again. Engineers come and they charge money bt don't give any guarantee and slip to me.in september 17 they changed something from antenna and still i m facing problem. My customer id for airtel digital tv is linked to my mobile number [protected]. Plzz help me and i want proper justice...
Complaint comments  Read comments [4]Complaint category TVs

Airtel — amount deducted without any reason!

 Aakar Srivastava on Jun 13, 2018
Mobile number -: [protected]
Madam/sir,
I have pre-paid connection of airtel.
Airtel company deducted rs. 100 from my account without any reason and when i asked the reason for it they failed to give any satisfactory response and also accusing us that we have used 10 gb internet.
My mobile phone is nokia c1-01, a simple keypad type of mobile phone which do not even support facebook properly and they said, "you are watching youtube videos". I have not used internet since 5-6 years in this mobile.
Please help me in this regard!...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Airtel — postpaid bill payment issue

 Kantharaju Gouda on Jun 12, 2018
After surrendering my hotspot sim, i have no way to pay the bill but to visit their office. Upon visit three different times, their system was not working so could not pay the bill. Then started receiving calls from their collection team and they were talking like they were talking to a thief who has run away with their money. I still have 5 family postpaid connections, this is of no relevance to them. When i visited the tired time to hsr layout sector 2 airtel center, the person their was very rude and upon asking if there is any other way of payment he was very rude in saying that you have used...
Complaint comments  Read comments [5]Complaint category Mobile Service Providers

Airtel — no proper connection

 Liticia lits on Jun 12, 2018
My internet and 4g net connection is not proper ... Calls are getting disconnected every time and there is no proper net, even an image is not getting downloaded ..leave apart the images there is no pinging speed to .. bad networking.. planning to change the network.if it persists .. fully frustrated .. waste network .. fake ads ..better do something.....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — removal airtel broadband junction box

 PVK LAKSHMAN SWAMY on Jun 12, 2018
Dear sir,

It is with regard to airtel broadband junction box right in front of my house at 3rd cross, 1st block, akshya nagar, ramamurthy nagar. It was installed in front of my house without my approval. However they just installed it one fine day when myself and my family was not at home. It is not at all convenient for me due to below issues:
1. I cannot park my four wheeler properly in front of my house
2. People just throw garbage waste near it which is not at all safe for myself and my family
3. Rats keep on coming out near by that box which is again unhealthy.
Complaint comments  Read comments [3]Complaint category Telecommunications

Airtel — broadband landline 03340606298

 SWAPAN KUMAR MUKHUTY on Jun 12, 2018
Broadband is not working since yesterday and your complaint no is not responding. Pl accept complaint and redress grievance of non working of internet.
Pl take urgent step.

Swapan Kumar Mukhuty
Regd mob no. [protected]

You need to know the issue and not number of words. Pl get to action to correct the problem.
I can. It appreciate your comments when the problem is clearly spoken in words....
Complaint comments  Read comments Complaint category Broadband

Airtel — unable to port my number

 Kaustubh Dhar on Jun 12, 2018
I have been trying to port my number from vodafone to airtel from the past 1.5 months. I had bought the sim from chennai and now want to port into airtel maharashtra circle. I have generated the code 3 times in the past 1.5 months and given the porting request 5 times but still my number has not been porter to airtel. Airtel store employee says that there is no problem from their side and the same is said by the vodafone store employee. I was an airtel customer who shifted to vodafone and now wants to join airtel again and this is costing me too much of my time and energy. Airtel officials please...
Complaint comments  Read comments [6]Complaint category Mobile Service Providers

Airtel — poor customer support. excessive bill charged for postpaid to prepaid conversion

 Infantdeenu on Jun 12, 2018
I've been using airtel postpaid sim for more than a year. Because of the excessive bill charged every month inspire of not using the sim on a regular basis i decided to change my sim from postpaid to prepaid. When i enquired about the same at the airtel office coimbatore i was asked to pay my regular postpaid bill of rs. 300 along with an extra 200 for using the sim for the next 4 days. It didn't stop there!!! I was also asked to pay rs. 399 for converting my postpaid to prepaid. When other networks charge a porting fee of just rs.50 or sometimes even do it for free of cost, this kind of a service...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Airtel — regarding the misbehaving of senior customer executive ms pooja

 Yatendra Kumar on Jun 12, 2018
Hi, I am a dth user of Airtel, I have called customer care as my dth is not working since past 5 days, complained earlier also, the executive forwarded my call as he was enable to resolve my problem. It was forwarded to Ms. pooja( senior customer executive), I was discussing my issue with her and the conversation gets a little hyper.. She just holds my phone and use some inappropriate words, and later when I mentioned that thing on call she started laughing...i felt really sad, this is some thing that is totally not acceptable from a company like Airtel. I am so disappointed with the incident...and...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — worst data service in my 4g hotspot (postpaid)

 Deba123shis on Jun 12, 2018
I have an airtel postpaid connection in my 4g hotspot number with complain number[protected] &[protected].
This complain is pending since 6 months.4g: does the word mean you will not be able to browse any normal page like gmail, facebook etc.
It really frustrating to use such a telecom provider who doesnot have guts to tell me when is the timeline of the issue to resolve, but in the other side they have taken the payment of rs 3540 on the advance rental plan.

I will be adding all the details time to time on this portal to make people aware before choosing such a worst...
Complaint comments  Read comments [5]Complaint category Internet Services

Airtel — billing dispute for excessive billing from airtel on postpaid mobile number

 kartik mendiratta on Jun 12, 2018
I had activated international roaming on my number on 20th april 2018 which was activated for 10 days at the charge of rs 1149 which included data pack also. After the completion of 10 days airtel automatically without my permission activated the roaming & levied charge of rs 1149 on the bill also it had charged for data consumption of around 4 gb. I suppose that data was part of the pack activated & i was wrongfully charged for this. Airtel gave a bill of rs 8200 to be which included rs 4000 chage for data usage + 1149 for international roaming + additional roaming charges + rs 499 my monthly changes....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — my incoming and outgoing calls are not work

 Mafeeq Pasha on Jun 12, 2018
My number is not working from morning internet is working but incoming and outgoing calls are not working plz solve my problem as soon as possibel its very important number for me for the busness

Are u resolving it faster are i have to change the network its urs choice
In this network in from atleast 5 years now i am sick of this network plz solve it as soon as possibel...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — prepaid no

 sumitm83 on Jun 12, 2018
I have been using airtel prepaid no since nov 2017 and came to london with international roaming active. The intention is to use that no. For bank related sms's. We have recharged the number on 04/04/2018 and we recieved an recharge message and also we are continuosly recieving our bank messages till 4th april 2018. We have not recieved any message after 4th april 2018. We realised it little later and though that may be we run out of balance so we did another recharge of 509 on 8th jun. No. Didn't work. We called airtel customer care and got to know that no. Is used by another person since last...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — md-artlnt from 5644329

 akbsbp1980 on Jun 12, 2018
Today i receive a message from 5644329 (Md-artlnt)
Describing here..
Dear customer thank you for applying bharti airtel network installation in your premises. Congratulations your property has been selected for 4g tower installation with application id air5644329. Kindly co operate with our service executives for further detail. T &c apply. At 01:36pm on 12/06/2018. Kindly check this message for authentication...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — confusing validity offers

 Gokul Surendran on Jun 12, 2018
I recharged my phone on 11th june 2018, using the best offer-99 ul plan where it is given 28 days validity. After successful recharge my a/c via myairtel app, is not showing any active plans, rather it is showing zero balance. I recharged again but still zero balance only. When i checked my message it is showing validity of 10 days. Why is it like this?
Transaction id: [protected], [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — retention scheme

 Shekhar Sivaraman on Jun 12, 2018
I had applied for a porting request to vodafone 3 months back. Airtel kept me back with a rention scheme of 249 one per month for 3 months after which i would be charged 499. But my bill has never come below 499.
This is clear cut case of fraud by airtel. I even got a call from them telling me that my 249 plan has expired as 3 months are over. After i told them to send me the communication by writing as i was never charged 249 they refused....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — add-on service not opted for activated and charged

 Venugopal_1963 on Jun 12, 2018
My supplementary no. Has been charged for an add-on service not opted for - caller tunes. I had intimated the airtel customer care on the same more than a fortnight ago and later mailed in a complaint on their 121@in. Airtel.co. The complaint was acknowledged and a reference no. Issued (Ref. No. Po[protected] inspite of this no action has been forthcoming till date and the payment due date is just 2 days away. They are now sending warnings to pay up or face penalties. What is to be done? Is porting the no. The only solution?...
Complaint comments  Read comments Complaint category Mobile Service Providers

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