Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 28%
Submit a Complaint
35126
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
6905
down
2415

Phone:
Phone:
up
3523
down
1470
+91 11 4266 6500  [Head Office]
up
1516
down
782
+91 11 4666 6100  [Head Office]
up
871
down
604

Additional info
Customer satisfaction rating
28%
Complaints
35126
Pending
4580
Resolved
8423
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3537)

Airtel Complaints & Reviews

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Airtel — unable to receive calls and sms

 Barnali123 on Sep 16, 2018
Since thursday evening, my incoming services were barred due to non payment of bill. However, i cleared all my outstanding bill on friday arount 10am. Despite of making the payment, my outgoing calling services got suspended.

I raised this complain to one of an executive named payel who assured me to resolve my issue by 4pm. Nevertheless, no such help was extended from them. I again then got connected with a senior executive named rajesh mondal. He told me that he will forward my issue to their it team. Thereafter, i received a call from airtel who informed me that i am having a...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel secure claim rejected

 Venk Krish on Sep 16, 2018
I had initially secured my handset (Iphone x) with airtel secure filling in all the details airtel requested and paying 99 per month. I had provided all the requested details and then airtel said i am protected under their airtel secure plan. (Attached proof of payment). Then i changed my plan to airtel 499 and in that the airtel secure was automatically included in the plan.
There was a small accident and my phone slipped and the screen had a small crack. I had raised a claim providing all the details airtel requested. Then i after a day they rejected my claim saying that i had purchased...
Complaint comments  Read comments Complaint category Products & Services

Airtel — network very poor, cant access the internet.

 Rahul Madaiah on Sep 16, 2018
Most of my family members are using airtel connections. From the past 6 months we have problems using net in the phone due to poor network connection in the vicinity. Despite regular complaints, airtel is not taking any actions to resolve the same. Should i consider swapping the number? I live in kurubarahalli, bangalore-560086. (Ravi school road)....
Complaint comments  Read comments Complaint category Other

Airtel — zero upload speed

 xmple on Sep 16, 2018
Its been a week, upload speed of airtel 4g has gone down to almost 0 mbps (0.3 mbps max). Even though download speed is fine, its painful to upload photos, videos and important files. I've tried changing my devices (Smartphone, dongle, hotspot) and have tweaked some settings, but it comes out to be a problem on the network side. Also support had advised me to get a new sim, but since it is happening to many of my friends, its not gonna resolve any way....
Complaint comments  Read comments Complaint category Internet Services

Airtel — over bill complaint

 Sonalkpr08@gmail.com on Sep 16, 2018
I am using airtel connection since long but m frustrated with my over bills... Last time i have changed my plan but still i got the same excess bill of my connection... They even promise me about my bill that it will not repeat it again but i find no improvement. It seems your representatives just make fake commitment everytime you suppose to have call recordings you can check what has been promised me.

I can't pay this access bill pls change my plan as i have already confirmed, and send me new updated bill and if it is not happen with in week then i have to take further step so...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — indoor network not working

 Ravindra Handoo on Sep 16, 2018
For the last six months i am facing problem of network on my mobile phones.
Network is not working while we are indoors, we complaint so manytimes to airtel for the same but nothing has been done to resolve this issue while i am paying my bills regularly.
We have 6 connections of airtel in our family and all the members are sick of too much week network from airtel, actually network in indoors is not working....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel post paid fraudulent services

 SN Simha on Sep 16, 2018
I am a resident of malleswaram, yellappa garden, bangalore & have been an airtel post paid consumer since april 2018, ported from vodafone, after coaxing from airtel promotions team that the network is great now!!.
From day one, i have faced daily problems of voice breaking & call drops & only 2g ('e') connectivity most of the time & occasional 'h'.
In june airtel customer care acknowledged my concern & sent a technician to check the connectivity & was confirmed that there a connectivity issue in the spot where i stay.
The internet speed is such that even i keep the data 'on'...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — deduction of money without my consent

 Seetha Siva on Sep 16, 2018
With regards, i want to tell you that i have not subscribed for any prime zone services and my airtel account balance is deducted without my consideration of ₹20 with no reason. Please take some stern and necessary steps in this regard and refund my account balance or i will change my SIM
Seetha lakshmi
[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — prepaid call details

 Sri Balaji fuels on Sep 16, 2018
Hi sir/madam, i am using prepaid airtel number [protected], i have some personal issues, so kindly give me a list of incoming and outgoing call lists for the prieod of july month -2018 to this month[protected], which is help full me to short out my problems and kindly send my registered mail id provided here.
Thanking you
Yours truly,
Vijayakumar. M...
Complaint comments  Read comments Complaint category Business & Finances

Airtel — no network with internet service

 ranjit3556 on Sep 16, 2018
Your service is totally stop due to unavailability of network from last two day. Even internet service also zero from long back. My data are gathering months to months. For use of net service am using other server.
My self ranjit jana.
My corporate no [protected] location jadugora, jamshedpur, east singhbhum, jh832102.
Please take necessary before switching over to other server....
Complaint comments  Read comments Complaint category Internet Services

Airtel Postpaid — no network despite of two towers in my location

 krushnachag on Sep 16, 2018
Hello [protected] is my airtel postpaid number...
My location area is : 2 pran nagar, near nilkanth vidyalaya, ravapar road morbi 363641 gujarat india..
In this particular location no network issue continues.. I did lots of complains...in airtel open network app showing two towers and wxcellent network but in my area all customer having same problem..
My complain ref no from airtel is: 87361554.
I did complain on 30th august 2018. But no resolution yet..
So kindly do the necessary steps for the resolution of problem...
Complaint comments  Read comments Complaint category Other

Airtel — unable to use my wallet balance

 Parm Takrian on Sep 16, 2018
I made an account on my airtel app with my mobile number [protected] and added rs 2400 and when i tried to use that money. App says "debit not allowed for this account. Why did you add rs 2400 if i won't be able to use it? After calling airtel payments bank million times, they just told me to wait to solve the problem but problem hasn't been solved till now. Unlock my wallet so i can use my money 😔...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — wrong deduction of my balance

 ashushamsi on Sep 16, 2018
I am on international roaming. I recharge my mobile [protected] on 9 sept rs 300.
10th of sept they deducted 99 rupees for international roaming next day again i checked my balance and they deducted 30 rupees. Again i checked my balance on 15 sept and what i am seeing that they deduct 26 rupees again.
I am on international roaming i am not receiving any call i am not making any call nor sending any message. This is pure harassment of the consumer.
I need my balance back and i dont want any deduction in future....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — my number ported from airtel pre to postpaid but now its showing invalid number i am not receiving any incoming call or msgs

 naveenbelandur on Sep 15, 2018
My airtel number ported to corporate sim postpaid but that onwards i am not receiving any calls please help me to resolve this issue my number is [protected]. And i contacted airtel retail in koramangala they said send mail to enterprises airtel email i'd after that i sent to that email also once they said within 24 hours it will solve after 24 hours again i replied then they said this will resolve every soon now for my mail 6 days gone no replies i put remainders no reply and i sent to some google searched airtel ceo mail also even though no reply please anyone help me to get out of this issue....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — this is the most worst network I experience

 Mahesh888811 on Sep 15, 2018
I have 4g in my office in (Kempegowda international airport) and it's showing full network but internet was not working and 10 to 20 time it's switching on and off and in my home also iam getting 3g but it's not working only just it's showing h+ that's it's (I can't play youtube videos and i can't play pubg game and i can't send whatsapp message also this is the most worste network please don't buy this one my number ([protected])...
Complaint comments  Read comments Complaint category Airlines

Airtel — null network

 Suresh Bhatnagar on Sep 15, 2018
Dear airtel team,
I am telling you with great sorrow. That your network does not come inside my house. By staying in a place like delhi i have to go to the roof and talk to the people whether it is the network of airtel. I have been using these numbers from last 10 years. And in such a condition i will not be able to use this number for a long time. Please help me and correct my area's network. My contact [protected]...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Airtel — airtel cheats its customers on the name of airtel secure.

 adityakb91 on Sep 15, 2018
Hi,
I am aditya bhardwaj. I was using airtel prepaid connection from a very long time along with vodafone postpaid connection in a dual sim phone. But 2 months back some guy representing airtel called me "as they usually call all day telling you different schemes" and told me about a good airtel postpaid connection which will also secure my phone from any sort of damages. But the only condition i was told was that i should have an airtel postpaid connection. To which i agreed and switched to airtel postpaid from prepaid. Now just after 2 months unfortunately touch of my cell phone stopped...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — using my email for other customers numbers

 Rudraksha90 on Sep 15, 2018
I have a registered airtel data card number with my email registered for bills. Since this is my only number i have registered with airtel. But i have been receiving emails from airtel for billing registration and billing updates of customers registered on my mail id. Several unknown numbers are registered on mail id and still counting. Each day a new number is registered on my email id. I have complained to 121@in. Airtel.com regarding the issue. Next day their person calls and says they will sort my issue but it seems they are doing nothing about it. After sending a few emails towards 121@in....
Complaint comments  Read comments Complaint category Internet Services

Airtel — airtel secure - service request # 251437 & 3472168 and service request # 258735 & 3548379

 Kushal Kanav Joshi on Sep 15, 2018
I am a very old customer of airtel and have been using airtel gsm postpaid as well as broadband connection at my home. I subscribed to airtel secure service after seeing much hyped advertisements on tv. The mere fact that my phone is already under warranty, i had an extra out cover and tampered glass on my phone, and i still decided to have insurance clearly show how much i am concerned about my phone and take care of it.

On 19/08/2018 i was on railway station and an old lady was trying to get on to automaic escalators. She was about to fell down, when i saved her from felling down....
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — refund of rental collected in bill due to no network coverage

 Yogesh Shahpatel on Sep 15, 2018
Dear sir,

This is subject to above i - yogesh shahpatel found that in my airtel[protected] billing since last 12 months no consumption was made by me due to non-availibility of network. So i had to use new network [ i. E. Jio] for communication.

As i am bonafide customer of airtel i hope, because of non-utilisation of services company should refund me rental collect from me by me as remittance of above billing. I will be highly appreciated if my complaint will be solicit....
Complaint comments  Read comments Complaint category Mobile Service Providers

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