This email pertains to Service Request SR[protected], raised on 8th July 2025 regarding a severe internet speed disruption on my Airtel Fiber connection. Despite three technician visits between 8th–10th July, the issue remains unresolved. Each technician executed the same set of ineffective steps — router resets, band resets — accompanied by the typical hollow reassurance: “It will be fine within an hour.” Nothing changed.
On 10th July, technician Ramesh informed me for the first time that my so-called “unlimited” plan is secretly capped at 3500 GB, and that speed will only be restored with the next billing cycle. This detail was deliberately concealed — no alerts, no prior notifications, no clarity from customer care.
To make matters worse, when I called customer care immediately after the technician’s visit, your agent — completely unaware of the situation — responded by parroting the same generic line: “No worries sir, I’ll arrange another technician visit.”
Let me be clear: I rely on high-speed internet for my business operations. Because of your failure to disclose the cap and your team’s poor coordination, I suffered a financial loss of ₹1.8 lakh, directly tied to a time-sensitive business deal collapse caused by the speed drop.
Your service has demonstrated:
A complete lack of transparency about data restrictions in so-called “unlimited” plans
Contradictory responses between technicians and customer support
No proactive alert system to warn about data exhaustion
Gross negligence toward business-critical internet usage
I demand the following actions without delay:
Immediate restoration of internet speed
Written clarification on Airtel’s data policy for Fiber connections
Formal apology for the inconvenience, misinformation, and repeated failures
Compensation of ₹1.8 lakh for the documented business loss
Failure to resolve this within three business days will lead me to initiate legal action and escalate the issue through consumer grievance forums, social media, and regulatory bodies. You cannot advertise one thing and deliver another behind smoke and mirrors.
Get it resolved. Get it right. Or be prepared to face consequences.
Sincerely,
Tushar
Registered Airtel Customer
Mobile: [protected]
Complaint Reference: SR[protected]
Airtel customer support has been notified about the posted complaint.
