Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 28%
Submit a Complaint

Airtel Customer Care

Bharti Airtel Ltd.

20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore District
India - 560078

Customer Care Phone Numbers and Contacts


+91 11 4266 6500  [Head Office]
+91 11 4666 6100  [Head Office]

Additional info
Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3231)

Airtel Complaints & Reviews

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Airtel — airtel incorrect plan

 Fayyaz Nakhawa on Mar 13, 2018
This is fayyaz nakhawa using an airtel number - [protected].
As i wanted to travel to tehran in mth o dec, was looking for an international roaming pack. Airtel had activated a 2999/- pack but this did not have the desired country. I was assured by the backend team in case of no service area i will not be able to use it there but were ever connectivity is available there should not be a problem. Now after 3 mths i get a bill of 30k and i am being told that there is no service available at all what kind of service is this. Airtel has duped me, completely misguided, false promises made and now...
Complaint comments  Read comments Complaint category Other

Airtel — regarding the landline connection

 Dharmanandan Palaparthy on Mar 13, 2018
I was called over phone by few people, from airtel broad band line connection for installation.
I accepted to upgrade from ll [protected]. There were couple of people who called continuously and check my address around 30 times and no one has come installation.
There was a threat from airtel people. As on request i didn't give any complaint and they have removed the connection. Its almost four months now they are sending rs.1500 amount due.

Can i know the amount claiming is right, i would launch official complaint on this as they abruptly remove connection in middle...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — network issues even after repeated complaints

 rahul_singh99 on Mar 13, 2018
I have already raised several complaint about network issues in my area. But, i don't see any improvement in quality of network signal yet.

There are lots of call drops. I am not able to use data. And there is voice break as well.
But, there is no compensation provided for such pathetic services.

I am now forced to switch on to some other network. And, yes i won't be paying any due amount for this month as i am not able to avail your services....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — airtel secure - device claim service request

 shubhamkumarsharma on Mar 13, 2018
I have brought an airtel secure plan and paying for it every month just to secure my mobile phone from any accident.

On 21/02/2018 i met an accident and got broken screen of my phone, i tried to raise the claim on the next day (22/02/2018) using airtel android mobile app and there is a validation required where we need to put pin-code in confirm your address section, but due to the bug in the airtel android app i could not raise the claim and got delayed.

Now, because of the technical bug which was from airtel side and delayed, airtel has refused to process against...
Complaint comments  Read comments [4]Complaint category Mobile Handsets

Airtel — netword coverage issue

 pvadapalli on Mar 13, 2018
We have a network coverage issue at my residence. Address: glr layout, opp road to oldage home, mayuri nagar, nizampet, hyderabad 500090.

Additional details: always 4g network is showing 2 pts and there is always a network shift from 4g to 3g which makes the calls cut down. We are able to receive the calls but due to the continuous shift in network from 4g to 3g and e, we are not able to hear the calling person's voice....
Complaint comments  Read comments [7]Complaint category Mobile Service Providers

Airtel — network issues no action taken even after several complaints

 Vinee05 on Mar 13, 2018
Airtel networks are so pathetic in my area that at times i don't even get 2g cellular networks to make call. No internet works. 4g availability is zero. Very poor service.

A residential society with numerous airtel customers facing same issues and airtel do not have any solution for us. This is the worst network.

Situation is getting worse day by day and gradually people are opting for other networks since even affer repeatitive complaints no action has been taken by airtel yet.

Airtel just calls and says network is good in your area issue is at your...
Complaint comments  Read comments [6]Complaint category Internet Services

Airtel — airtel wrong recharge reversal for airtel for my number

 Madhan2395 on Mar 13, 2018
Dear team,

Hi i am madhan kumar, recently i have did a recharge transaction through airtel my money (Airtel app). But i have entered wrong amount during the transaction.

Kindly help me out for the same.

Now please do the same on urgent basis…. Details are as below….

Date - 13/03/2018

That mob. No. [protected]
Wrong amount - 399
Right amount - 100
Transaction id.[[protected]]

Please sir reverse it my account....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — poor network coverage & slow internet

 RAHULDASD on Mar 13, 2018
Call drop & poor 4G internet speed issue
@ Anayara, Kallummoodu for the past 5 months. Informed customer care about the issue and it will work fine for 2-3 days and back to same situation.complained the same about 2-3 times a month at beginning. Now 4 months passed worser than before. Now to connecting to customer care is another task. Email service to customercare has stopped. Customer care numbers changed....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — no service after porting from bsnl to airtel

 RudreshKundur on Mar 12, 2018
Recently i raised port request from bsnl to airtel, and it’s almost 4 days bsnl service disconnected and my new airtel sim struck in “no service” mode and i really struck up in middle of knowhere since that is my primary number and all business and otp activities are connected to that number, please help me out to get back “”

Even i visited many times to airtel relationship center kd road, mysore but it was of no use and nobody willing to help me out of this issue..
So i’m bringing up my issue here, so that atleast it can be addressed by airtel...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — postpaid to prepaid migration issue [Resolved]

 Subhankar_Mukherjee on Mar 12, 2018

I am using Airtel postpaid from January 2016 having relationship number [protected]. Recently I migrated from postpaid to prepaid. Today, 12-March-2018 around 04:00 PM IST, they did shut down my postpaid sim and I inserted the prepaid sim card as instructed earlier. From then even after 6 hours, I am not able to activate the sim. The customer care is not picking up the call. Once they picked up and said you details are not updated. Visit the store again for the same. If the details are not there, then why did airtel did shut down my postpaid connection! Now they are not even responding....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — telecommunication problem

 faizurrahmanin on Mar 12, 2018
I am using airtel network and my prepaid plan is unlimited my home network is kolkata but from the last december 2017 i m in vapi gajarat and facing a lots of problem during called if i have to call a number than have to dailed at least 10 to 15 times and if i have to call a jio number than its not possible. they challanged indias best network at this time they are the worst and if calling there customer care to solve the network problem they said your sim circle is kolkata you have to complaint to kolkata circle we can accept your complain t in gujarat circle than why they all offering roaming...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — net not worked

 koustavpanja48 on Mar 12, 2018
I have recharged Rs93 on my airtel no. [protected] with facility 1gb net and unlimited local calls for 1 month. I input my airtel sim in 1st slot of my 4g smartphone. But after recharge the highest speed was 2kbps though 4g network is available here. I complained 2 times but don't get any solution. And now I have to face a problem - At the time of outgoing call network shows "no service" and after disconnected full network is shown as usual. What a system of airtel to income.....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — international roaming data overcharging

 enjayy on Mar 12, 2018
I have been sent a bill by airtel amounting to 34000 rupees, whilst on international roaming in iran.
tel no. [protected]
The network available there was 2g, that too super slow. As per my phone data records, i have used around 40 mb, whilst the customer service is telling different data amounts every time, 40 gb, 4 gb. First time they called and told me i have been billed 4 lac rupees, and its discounted to 34000.
After that only the guy for recovery is calling me regularly, whilst the airtel customer care guy is himself unclear about data billed, and on every call telling...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — reversal recharge

 Reena Hoddinmail on Mar 12, 2018
Wrong number [protected]
Correct number [protected]
Txd i'd[protected]
Amount 448

Pls transfer 448 recharge to correct number
As fast as possible please

I have entered a wrong mobile number and need to get it to my correct number. I have recharged in the airtel online recharge official websie. Please help me. I have also tried 'wrc (Wrongno) (Transid) (Amt) (Correctno) send to 59109' message. I responded as no keyword found....
Complaint comments  Read comments Complaint category Other

Airtel — airtel money account blocked - 8867803830

 zina1987 on Mar 12, 2018
This is to inform you that my name is mr. Bibhuti bhusan dash account holder/subscriber of mobile number +91-[protected] t in odisha/orissa region.

With due regards, i may bring to your kind attention that my "airtel money" account with the aforesaid number has been blocked unexpectedly since last 4 months due to which i am unable access my account through the website as well as the application. After entering the mobile number for login the otp (Required to login) not getting delivered to the number.

Currently, i am in a business trip in yanbu, saudi arabia and need...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — getting call from international number again and again

 Riya singh Rajpoot on Mar 12, 2018
Dear sir/man
This is just to inform you that i am getting call from international number. This sim card is on my brother's name. So i got a call before some days so i received, but when i got to know that it's wrong number i disconnected that. And after that +441 +361 no, again i got from these 2 numbers. I avoided 2-3 times. Yesterday n ight i got messege in my watsapp also with number [protected]. So i tried to talk in coustomer care and inform them but i couldn't. Hoping for your response....
Complaint comments  Read comments Complaint category Other

Airtel — airtel connection and lack of adequate customer service

 Chaitra Pai on Mar 12, 2018
I am not getting airtel signal at my home and lodged a complaint with airtel
The service request is put on hold as per the status i see in the app. Nobody from airtel bothers to update status or brief me on what is happening.
I myself have done multiple follow up calls, but no use.
I am highly dissatisfied with this kind of attitude from airtel and will definitely terminate the connection...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — no service issue (7847985477)

 pankaj199125 on Mar 12, 2018
I am pankaj from bangalore, i went to airtel store on 1st march 2018 to port my airtel sim ([protected]). One of the staff told me that it will take 3-4 days on but after 7th working day still its not working showing no service.

I went again airtel store he gave me many excuses not solution, the concern person told me it will take 4 hours but still i am facing same issue.
I felt worst service from airtel, and this is very bad.. I got fed up from airtel service because i
Am using this number since last 4 years, and all of my family, friends and collegue are...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — my net work has not been working

 seshadri rajan on Mar 12, 2018
I ahave a airtel personal phone with number [protected]. I have been complaining about net work not working. After my few calls thay asked me to change the sim which i did.
Even now the net work is not working.
I have another no. Which is corporate [protected] where it is working fine.
I went to the airtel show room in adyar chennai, nobody is attending after standing for 30 minutes i came back to my office.
I have no other option than changing my operator and i will complain the same to my corporate....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — wallet blocked

 vinie23 on Mar 12, 2018
I deposited 10000 in my airtel payment wallet. After deposit when i tried to use the amount then it was showing you cannot debit this amount account is freezed. So i contacted customer care they asked for my aadhar card and pan card and bank statement of my transaction. I sent all then they said your dob is not correct in our record so we cannot unfreeze your account until you converted your account in airtel payments bank saving account and to convert into saving account i need to verify my kyc via aadhar which is not available as aadhar canceled airtel license. So i cannot use my money. I am waiting...
Complaint comments  Read comments Complaint category Banks

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