The Grievance Redressal Team,
Airtel, India
Subject: Request for Immediate Suspension of Service and Resolution of Billing Issues
Dear Sir/Madam,
I am writing to formally lodge a complaint regarding the unsatisfactory services I have experienced with Airtel in connection to my broadband account, and to demand an immediate resolution to the ongoing issues. It is highly disheartening to witness how a reputed brand like Airtel is conducting its operations in a manner that not only overlooks customer grievances but also perpetuates unnecessary financial burdens on its customers.
Background of the Issue:
I have not been using Airtel broadband services since January 2024. However, despite ceasing usage of the service, I have continued to receive bills every month without any break. This situation has been ongoing for almost a year, causing me significant distress, both financially and mentally. As a responsible customer, I have taken all the necessary steps to notify your customer service team on multiple occasions. Unfortunately, my repeated requests have either been ignored or handled with extreme inefficiency.
It is alarming to note that although I have submitted numerous complaints, the responses have been consistently inadequate. I have raised issues about the following key points:
Non-usage of services since January 2024, yet continuing to receive bills.
Repeated requests for service suspension or termination, which have been completely ignored or left unresolved.
Attempts to shift the service location, which were also disregarded as no one from the Airtel team followed up or visited the premises for the requested shift.
Failure of Service:
There is a clear lack of responsiveness from Airtel’s side. I have engaged with your customer service team several times, but the problems persist:
Each time I raised a request for shifting, no technician or representative from Airtel ever visited to complete the process.
Upon deciding that I no longer required the service, I requested service suspension, which also fell on deaf ears. Each time, I noticed that the complaints were automatically marked as resolved in the system without any actual action or even consultation with me as the customer.
Impact on Customer Trust:
This negligence has caused me significant financial strain. For months, I have been charged for a service that I did not use. Despite my efforts to resolve the issue, I feel that I have been continuously overlooked by Airtel. This experience has caused unnecessary stress, disrupted my financial planning, and subjected me to undue harassment.
The fact that this has been allowed to happen repeatedly is not only an example of poor service but also suggests a serious systemic issue within Airtel’s customer care and grievance resolution process. It is truly disappointing that in a country like India, companies with vast financial resources can operate with such impunity, often making a mockery of customer rights and consumer protection laws.
My Formal Request:
I urge you to take the following actions immediately:
Suspend my broadband service with immediate effect and stop the generation of any further bills.
Reverse or waive off all bills issued after January 2024, since the service has not been used during this time.
Conduct a thorough investigation into the handling of my previous complaints, ensuring accountability for the negligence and lack of action from your side.
Provide a clear explanation in writing regarding why these issues have been mishandled, along with a confirmation that my requests will be resolved.
If these actions are not taken within the next seven days, I will be left with no other option but to pursue legal action against Airtel for financial harassment and the continuous violation of my consumer rights. I have meticulously documented each instance of communication with your service representatives and will present this evidence to the Consumer Court should this issue remain unresolved.
Conclusion:
It is unfortunate that such a situation has escalated to this point. As a longstanding customer, I expected better from Airtel. I hope that my concerns are treated with the seriousness they deserve, and I look forward to a prompt resolution that includes the suspension of services and the correction of billing errors.
Please ensure that my complaint is escalated to the highest level within your organization and that appropriate measures are taken without any further delay. If the necessary steps are not taken, I will pursue legal recourse to ensure that my rights as a consumer are upheld.
Thank you for your attention to this urgent matter. I trust that you will take immediate corrective actions.
Sincerely,
Rajinder Singh
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Airtel customer support has been notified about the posted complaint.
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