Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 29%
Submit a Complaint
36277
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
5482
down
1954

Phone:
Phone:
up
2765
down
1133
+91 11 4266 6500  [Head Office]
up
1182
down
627
+91 11 4666 6100  [Head Office]
up
668
down
468

Additional info
Customer satisfaction rating
29%
Complaints
36277
Pending
6466
Resolved
8757
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3088)

Airtel Complaints & Reviews

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Airtel — debit transaction is not allowed in airtel wallet money

 sudahkar on Jan 18, 2018
Hi,

I have added 20000 in my airtel wallet, after that airtel blocked my wallet service, each time i try to make transaction from my wallet getting this message "debit transaction is not allowed". After they asked for pan, aadhar and bank statement now 9 days gone, no soltion, yesterday (17/01/2017) one of customer care executing was saying that problem will be solved by tomorrow (18/01/2017) but when i call to cce today (18/01/2017), now they are saying that your date of birth is miss matched. I dont know where airtel india is matching my date of birth i have already submitted pan...
Complaint comments  Read comments [3]Complaint category Telecommunications

Airtel — sim is not working even after 9 days of porting request.

 RAJAT raje on Jan 18, 2018
I have ported my number from vodafone to airtel but my new airtel sim is not working even after 9 days of porting request.

My old sim stopped working and my when i inserted my new sim i am getting message "mobile network not available", now currently my both sim are not working.

Frankly speaking i am frustrated with the service that i am getting from you guys. I have raised request for port on 9th january 2018, after 9 days my problem have only doubled instead of getting resolved, as now my both sim are not working.

Is this your world class service
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — airtel 4g hotspot not switching on

 amitrath on Jan 18, 2018
I have bought a airtel 4g hotspot which is not working now. I have visited the sirtel store and they did not accept any complaint and without checking the device they advice me to check in any hardware store if the battery is having some issue. Even they did not help me on availability of battery for the device. Have spend 3000 on the device and now am not able to use and dont know to whom i should complaint....
Complaint comments  Read comments [3]Complaint category Broadband

Airtel — grievance on airtel customer care

 Rajamalakar Sekar on Jan 18, 2018
My airtel number: [protected]
Name: rajamalakar
Register location: chengalpattu, tamilnadu

I'm in hungary for past 8 months because of my official work. I will come to india only after 3 months.

Two weeks back, i got a message from airtel stating that i need to recharge my above mentioned number to avoid deactivation, since airtel people found no usage on my number for past 90days. I was unable to recharge my number in online at that time.

Again i tried on 9th jan'18 it showing invalid number. Airtel people had deleted it without any intimation....
Complaint comments  Read comments [2]Complaint category Telecommunications

Airtel — porting not done

 Faizkhan5515 on Jan 18, 2018
P request
Hello airtel team

I have requested for mnp on my vodafone no to airtel on 9th of jan18 and it is 18th today. (9days), now my vodafone network is gone with the porting done from there side. The new airtel sim is not yet activated and this is very frustrating as i have called customer care several times and visited the airtel store with no positive response. Getting so much loss in my business due to this if my problem will not resolve i’ll raise complaint in trai.

Please resolve asap
Regards
Fazeel khan

Sent from my iphonex...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — frequent call drops & network issue

 mbhar33 on Jan 18, 2018
I am meda bharath reddy and my number is [protected] we have a 5 connections at my home @ nellore. My address is 6/5, near kothakaluva centre, navalakh gardens, nellore-524002. We are facing call drops and network issue. Earlier we used to have 4g signals and now it shows only edge. This is from past 7 months. I have given complaint to customer care and done numerous calls. Every time they say there is a tower upgrade and nothing is happening. Infact no one called us regards to issue. Customer care was promising that the issue will be fixed in shorter time and things are getting worsen day by day.in...
Complaint comments  Read comments Complaint category Other

Airtel — outgoing calls barred after making payment

 Jp Reddy on Jan 18, 2018
My name jayaprakash reddy. My phone number is [protected]. On january 1, 2018 i paid rs 1563 due for the number and have a receipt for it. I discovered late that the amount was wrongly credited to [protected] by the airtel billing clerk. I brought this to the notice of the airtel staff in their begumpet headquarters. They promised to rectify it but did not. Now the outgoing calls from the above number are barred.
Airtel has rotten service. The phone simply does not work in my office on rd no 5 due to poor signal for the past several years. I made hundreds of complaints but no action till so...
Complaint comments  Read comments Complaint category Society & Culture

Airtel — regarding non resolution of complaint of discrepancy in bill of dec 2017

 Dhaivat00 on Jan 18, 2018
I have lodged complaint regarding discrepancy in my bill of december. Not getting any satisfactory response. I am chasing customer care since last 1 month still no response. Complaint is regarding refund of wrong charges. Very disappointed with customer care response. One complaint was going on and i have notified them to resolve before my next bill cycle so that i shouldn't be charged for late fees. Still they have changed for that as well. So unprofessional.

Complaint no[protected] & 82645913.
Please resolve it on priority....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — network problem for last three days

 maggorajeev on Jan 18, 2018
I am residing at block 29 of new moti nagar, new delhi-110015 and for the last three days i am not getting netwrok at my residence. Till now i have spoken many times with the customer care but no respite yet. As a last resort i am filing this complaint thereafter i will be having no option other than port the services as mobile, dth, broad band to some other service provider.
Pls note that my association with airtel is for the last more than 15 years.

Regards
Rajeev maggo
[protected]...
Complaint comments  Read comments Complaint category Internet Services

Airtel — airtel doing unnecessary bill even i haven't used any data or services

 Indian_2011 on Jan 18, 2018
I have purchased postpaid 4g wifi service 499 plan on oct 2017 ([protected]). But from day 1 it is not working. I have made several complain and visited pune kalyaninagar airtel service center. They told if you can not able to use it wont charge you sir and our people solve issue on priority. And one more thing i have purchased that airtel wifi device with 2500/-.
On nov 28 i received message to pay 494 and that time i told customer care to disconnect my number as it is not useful. Down the time dec 2017 gone and it was not fixed. Then jan gone and now asking to pay 1200, though i have not...
Complaint comments  Read comments Complaint category Broadband

Airtel — since sim swap 4g services suspended

 Midhatkirmani on Jan 18, 2018
My 4g sim was damaged so i swapped it with another 4g sim (Duplicate sim) but since then my 4g isn’t working whenever i turn on my mobile data it keeps on showing 3g. I called customer care more than 10 times but they haven’t resolved it yet it has already been one n a half week. They keep on saying that it will be resolved in 24 hours. I even changed my location as well since they told me that the problem is in my location, but the problem still persisted. I have recharged my phone with 448 4g pack n i think it is getting wasted. Please look into the issue. My phone number is 95960 57237....
Complaint comments  Read comments Complaint category Internet Services

Airtel — no stable network

 raashid momin on Jan 17, 2018
I have ported idea number [protected] from idea to airtel and is my primary number which is registered on naukri.com, monster india and with my bank. Network is so worst at time there is no network connection.in 24 hours mostly network connection is for 2-3 hours that too i have to select manually. Thane missed so many important calls from employer and i cannot get my otp from bank on this number for doing online transaction. It's very inconvenience for me. I need to get reimbursed if possible if not kindly take strict action against airtel as this companies spend lakhs of rupees in advertising but...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — unable to use network

 Riwan on Jan 18, 2018
Hey airtel your service is very rough because network signal is weak, flactuating of network, voice craking and unabe to use internet I will request I kindly check and provide the good service.if u not provide good service I will port my no.al of in this areas people...vill.dildar karnah..disst...kupwara..tehsil...karnah(tangdar)...pin cide..193225...land mark..near jamya masjid shareef dildar road..karnah......
Complaint comments  Read comments Complaint category Internet Services

Airtel — a particular number is invalid from past 1 week

 nparee01 on Jan 17, 2018
Unable to call a particular number from my airtel sim.
Error is coming as "you are dialing a invalid number". I also tried calling with prefix "0", even then same error is coming. Owner of that number is able to connect to my number.
The same number is reachable when i am trying to call from some other number.
I called costumer care but they are not providing me a apt solution. They say that it is problem of your handset or may be due to temporary congestion. I have been trying to calling that number from weeks but it is giving the same error....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — speedfan snake

 Abishek s on Jan 17, 2018
Hello i'm abishek i want to inform you that airtel without my request or instructions deducted rs 7.00 from my talk time on sprdfunsnake. - and the promo code=839589- - i don't want this service and neither i ordered this service - - please make airtel to refund my rs35.00 talktime to me. Immediately - - airtel may be penalised for causing mental disturbance to helpless consumer like me - thank you - abishek [protected] -...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — network issue and no service related to query raised

 raksha patel on Jan 17, 2018
I am really fedup with airtel now... Very pathetic network issues everywhere... And u claim to be ths fastest network company... Whole wrong things you commit... Plz change your service issues and tele executives which are of no use to help us while called.
No satisfaction
No service
No network coverage
Why the hell i am your customer m really clueless.
And now i am really going to port my sim by sure.
You loose your valuable customers....
Complaint comments  Read comments Complaint category Utility Services

Airtel — non refund of recharge amount

 Kailash KC on Jan 17, 2018
Sir, I was recharged my prepaid airtel No [protected] on 16 Jan 17 through my airtel app with an amount of Rs 448. The recharge was not success & nor refund my amount to my airtel app or my credit card. I have already registered a complaint in customer care vide complaint reference No CONRC[protected]. During complaint, your anchor was assured that the amount will be refunded within 24 hours however, the same was yet not credited. pl do needful. an early action is requested please....
Complaint comments  Read comments Complaint category Credit Cards

Airtel — duplicate sim not get activated after 24 hrs

 SKMogalipuvvu on Jan 17, 2018
My name is Venkata Sateesh Kumar M. as i have lost my airtel sim card, i have taken duplicate sim for the same number ([protected]) on[protected]. but sim card not yet activated as it is showing "No Service" even after 24 hrs.
I have submitted my aadhar details in the airtel store. i have consulted with the customer care also, they asked me to set the network manually in my handset. i tried that too, but nothing seems to work. please help me out asap. thank you....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — about port code

 VenkataSatya SudheerBabu Manchikalapati on Jan 17, 2018
I want to port out my mobile number from airtel. But they are not generating the unique port id after sending port request.
The customer care executive given so many suggestions. But there is no use.
Even i got a replacement sim also. And tried in basic mobile also. There is no use. I rised a complaint against this. There is no progress from company side....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — my vodafone mobile no ported out fraudulently

 barinroy on Jan 17, 2018
For the past two weeks I was constantly receiving calls from AIRTEL representatives regarding a porting request on my phone no [protected] . My service provider was VODAFONE . After constantly confusing to the aforementioned airtel calls, I received a call from a person intimating as a Vodafone employee and he offered to clear the mix up and cancel any request made to AIRTEL. He said that a new request need to be generated and I need to provide him with the porting request number. The call came from [protected]. This incident happened on Jan 6 2018 . On the 11th Jan I found that my number had been...
Complaint comments  Read comments Complaint category Mobile Service Providers

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