Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
38897
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
7516
down
2652

Phone:
Phone:
up
3881
down
1618
+91 11 4266 6500  [Head Office]
up
1716
down
872
+91 11 4666 6100  [Head Office]
up
957
down
682

Additional info
Customer satisfaction rating
25%
Complaints
38897
Pending
4418
Resolved
8586
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (4123)

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Airtel Complaints & Reviews

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Airtel — bill generated both number

 Bikram Thapa on May 15, 2019
Bikram Prasad
Attachments
10:51 AM (5 hours ago)
to 121

Hi Team,

I am customer of Airtel prepaid from last 3-4 years and my number is ported to post paid for family plan and activate 630 plan. I was paid my first bill on 12 April INR 530 now I have seen my primary number is deactivated because of payment not paid. I want to know why I should payment separate where I have taken family plan and I have added my other number [protected] I have attached confirmation sms. I am going to discontinue with Airtel. I want to port with Jio which is much better...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — airtel payment bank money stolen

 Rajib96 on May 15, 2019
I initiated wallet addition of 150. But after addition it is not allowed to debit. What the hell is not allowed to debit. Is it only for looting money. After calling customer care they are saying to mail personal important documents to lift hold on my wallet. If you need those information then say it before someone adds money, not by looting them. That's the reason this wallet is behind from others, you have shown me your true face when i urgently needed a recharge. Get me my money back otherwise i'll go to consume court. If you only want money then ask me directly i'll give you some...
Complaint comments  Read comments [4]Complaint category Banks

Airtel — airtel 4g is very slow in my area for 2 days now.

 911kishan on May 15, 2019
The network speed from airtel 4g was working fine before but now from last two days it is working so slow that it made me unable to browse instagram video statuses of my interest.
I complained over 198 call centre and they registered the complaint but still the condition is same on another day. The promise of airtel for quality service is getting doubtful. My complaint number registered with airtel 198 service is
C4gsp[protected].

Even after recieving the complaints from user, you are not adhering to the promise of quality service to your customer....
Complaint comments  Read comments [2]Complaint category Internet Services

Airtel — no service after posting in

 Nishesh Tiwari on May 15, 2019
My number [protected], has been ported in to airtel from jio at 11:53:00 on 14th may 2019, but i have not been able to get service on my airtel sim as of the time of writing which is 8:58 am on 15th of march, 2019. I have been in touch with customer service, which have told me to wait for four hours for the past 9 hours. As this is causing monetary loss for me, i request you to take quick action, else this will serve as a written record for the discovery process....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — monthly subscription

 Priya Kumar Priya on May 15, 2019
Myself alicia, customer using airtel dth. My subscription is still active with airtel my complain is everytime i recharge there's always a technical problem and my tv doesn't work. I complain everytime and they tell me next day 11:30 am the problem will be solved but that never happens. Everytime we recharge but we can't watch it because of airtel technical problem but still they will cut money for service which they are not providing itself. So everytime my money is just wasting. Airtel is a fraud company and their representative as well. I want my refund....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — slowest internet

 Kamki Lusi on May 15, 2019
Your telecom company advertise that airtel is the fastest network in india.. But there is no internet speed in our area even if it is 4g network. Its only less than 10kbps. Why there is such a problem in 4g network. You are jusy fooling the peoples nothing else. I think its waste of taking an unlimited pack in this slow network. Nowadays your service is also not good. If it continues the same i will be looking for other service provider......
Complaint comments  Read comments Complaint category Telecommunications

Airtel. — network issue

 Ansar Abdullah on May 15, 2019
Worst service i ever seen. Raised complaint many times within 4 years about network issue but every time the customer executive told that "dear sir, we are upgrading the tower at your location. Within 3 months you will get best network." and i am hearing this lines since 4 years. You are not capable to provide network or not capable to give proper solution....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel TV — false advertisements of recharge plan

 Jayo007 on May 14, 2019
I recharged my Airtel DTH on 26 April 2019 with amount 320 Rs from Paytm.
The plan was represented as validity of 1 month.

So, it was atleast supposed to work till 25 May 2019.

But Airtel expired the plan today on 14 May 2019.
They expired the plan even before 20 days.

This has happened a lot of times before but we didn't care much. Now I decided to take a stand.

My airtel customer id[protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — cancellation of airtel postpaid

 mail2mohann on May 14, 2019
I had logged a complaint on 27-april-2019 for lost sim and i was told the sim had been deactivated. However i want to close my connection but until today 15-may-2019 the connection has not been closed. I was told for closing the connection address verification is required and it was done on 3-may-2019. However still no action was performed. But i still getting emails from customer support that address verification is required and i need to clear my outstanding. I had paid all my outstanding amount as of today. Please help to take action on this immediately...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unauthorized/illegal changes in mobile postpaid plan by airtel company.

 Kamalakar B Shinde on May 14, 2019
Hi, I am Kamalakar B Shinde, My Mobile Number is [protected], My original Mobile postpaid plan is amounting Rs.199/-. further, after my concern along with Airtel executive it is changed in month of Oct-Nov 2018 to Rs.149/-. From last two months it is noted that my plan is again changed from Rs.149 to Rs.299/- directly with out my concern, without any information. It is again shocking that in last month my Mobile Plan changes from Rs.299 to Rs.499/-. within this period I frequently visited to your airtell galleries to appel the same and call on 121.
Sir, It is very clear that without my concern,...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — my airtel app not worked

 aba_yamgar on May 14, 2019
Sir,
I was downloaded my airtel app 2months ago for my airtel dth recharge purpose. But beyond 4-5 days not response this app & not shown my mob. No as well as customer id. Hence i not able to recharge my dth & no change any plan.
So i humble request to pl active my airtel app as per priority basis.

Name :- aba pandurang yamgar

Customer id :- [protected]

Mob no :- [protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — cannot recharge my airtel number

 Bailey on May 14, 2019
I cannot recharge my airtel number online and have made a transaction 7 times since morning! I spoke to the customer care executive and he said there are no possible obstacles here while the server could be down. But i tried to recharge the phone for a jio number and it was successful. So i tried recharging my phone through paytm and amazon and no success again.

I regret porting my number to airtel with such a service being provided. I need my refund back now for all the 7 transactions i made. Urgent addressal is neede don my concern here!!!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — require call details 1.05.19 to 13.05.19

 Hanumant Choure on May 17, 2019
Hi sir
i am your prepaid coustmer my mo.no.[protected]. plz send the incoming and ougoing call details to my email id my id is "[email protected]"
i face big problem in my no.so please solve the my problem urgently.
i also request you.
i also call custermor care 121 then told me type sms maintion details mail id and require month send to 121.this process i am three time do but no reply.
so please send my call detaials,...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — complaint against payment of land compensation against construction of airtel tower at chilliso village

 Buming on May 14, 2019
Sir,
In reference to the subject cited above i would like to draw your kind attention and necessary action please. That sir, it is learnt that the company is under going construction of airtel tower at chilliso village and landowner is being paid to t. Shou as land owner of the said tower location at chilliso.in this connection, i would like to bring to your kind notice that the construction tower at chilliso is not in the land t. Shou site.
It is therefore requested to immediately stop the ongoing construction work as well as payment by the company through t. Shou account until...
Complaint comments  Read comments Complaint category Nature & Environment

Airtel — data issue

 Chan26 on May 13, 2019
Hi,
I am facing data problems from last 3 months and complained so many times. But did not get any response till date. I am also attaching the sample video for the same. Airtel is saying that its the fastest network in India, but before saying this thing just watch my video and after that you'll realise that you are the wrost network of india....
Complaint comments  Read comments Complaint category Internet Services

Airtel — booster charges reversal

 shekharsidea on May 13, 2019
Hi
This is chandrashekhar vaidya here my no is [protected].
I’ve been charge booster charges from jan’19 onwards. Which i’ve not activated from my side. You can check my records, then why am i charged for.
Same i’ve been complaining to customer service for every month they promise me they will escalate this issue but nothing happens beyond that, and last month i received cold from your billing department saying you need to pay these charges since the bill has been raised, we’ll reverse two months charges in your next bill. This what was promised to me.
But i...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — to get my call details

 md waliullah ansari on May 13, 2019
Dear sir
I want to know the call details [incoming, outgoing
And sms]
Of the airtel number [protected], on date of [april 01] to
[may]
. Please kindly send details to [email protected]

Its my mobile number and i am knowing my call details [incoming, uotgoing and sms].

Its very urgent sir, please doing fast.

Thanking you

Your faithfully
Md waliullah...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Airtel — airtel postpaid : activating international roaming without customers consent

 deepeshgarg0007 on May 13, 2019
Hi,

I have been living in Germany since 2015 and have been using airtel postpaid.
I am paying 235 Rs every month and use this number just to get bank OTP purpose.

Last month Airtel people activated the international roaming on my Airtel Sim without my consent.
Due to this I started getting many calls on my Airtel number. Also my data was also being consumed in the background.

I repeatedly requetsted Airtel to deactivate this internatinal roaming on my Sim but they always activated it again in few days.

I have a long email...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel DTH TV — complaining about the offers

 Ashu Badalpuria on May 13, 2019
Sir/madam,
I received a phone call from airtel dth and she give me a offer of 799 validity for 6 months and told me that i can view my existing channels which is activated on my id [protected]. Then i recharged by that amount but they don’t give my that old channels (Existing channels) they give their own channels which i didn’t watch.
Then i complanin on their costumers care no. But they are not giving me that channels and also not refunding my ammount so please help me
My dth id is [protected]
My registered mobile no. Is [protected]
And the number from i received...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel Digital TV — digital tv connection- non redressal of complaint

 Debaotta on May 15, 2019
My regd telephone no is[protected]. After recent cyclone I have lodged my complain 3 times with customer care. For last 10days no channel is coming.They are taking time repeatedly to send their engineer. They should be instructed not to charge any amount for the dark period.Starting from 7th May2019, everyday I used to Lodge complain with the dth company and they used to give me assurance to send an engineer for necessary repairs. They are also charging daily charges from my monthly subscription.
Please do the needful....
Complaint comments  Read comments Complaint category TVs

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