Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
39841
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
6638
down
2334

Phone:
Phone:
up
3389
down
1404
+91 11 4266 6500  [Head Office]
up
1453
down
756
+91 11 4666 6100  [Head Office]
up
834
down
576

Additional info
Customer satisfaction rating
27%
Complaints
39841
Pending
6313
Resolved
8909
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3585)

Airtel Complaints & Reviews

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Airtel — broadband connection delayed

 Satish B on Jul 10, 2018
We have requested for Airtel broadband connection on 29th-June. Even my neighbor has the same connection so we thought it would be easy to get connection. On 2nd July their executives came and took the application and 500 Rs. from us. CEF no: 80135843. They promised that the connection would be given with in 24-72 hours. However, after 10 days also we have not received connection. Every now and then airtel people call and enquire as if they are giving connection but they never came. I got text messages from Airtel saying my connection is ready for installation. But airtel executives call and say...
Complaint comments  Read comments [3]Complaint category Broadband

Airtel — 4g sim not activating

 Niriksha Jha on Jul 10, 2018
Hi, I changed my aitel 3g sim to 4g tomorrow.After a confirmation call I received a message saying that the 4g sim has been activated and then the network of my old 3g sim was disabled.. but the 4g sim was not activated and still showing emergency calls only.what should i do now.??is there any way i can get my older 3g sim to work??? please reply asap.....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — getting wrong massage from the compny

 Paresh Vyas on Jul 10, 2018
I am getting these messages from a$-tfarot that "callcost:rs.0.00 duration:00:00:13 bal:rs.159.60
And my balance is actually NOT deducted. but I don't know what the hell is happening with my sim card or my phone. I am getting these messages since last month fix this prob;em right away airtel owners, you don't know what you'll be facing after doing this with ur customers...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — on android phone 4g sim is not working

 Kishan Gayari on Jul 10, 2018
I have a 4g sim i've done the recharge of rupees 148 on 10/07/2018 on my android phone no coverege no network in my phone two time restored my phone i've change all settings my phone but network is not working in my phone i was planing to port my jio sim to airtel but leave it. have to think again...
Complaint comments  Read comments Complaint category Real Estate

Airtel — money debited but can't reached to the owner

 Sehtaj on Jul 12, 2018
I had paid Rs.1253 on July 3, 2018 to Amazon.in and the money is failed to transfer and my order is cancelled and they the Amazon are saying that they can't got the money . So, they cancelled my order but it is debited from my account . The Amazon.in customer service are saying that it is the bank issue and bank can only solve your problem and the debited transaction id is[protected] and My account no. Is [protected] from which the money is debited . So, please refund my money....
Complaint comments  Read comments Complaint category Banks

Airtel — need refund my access payment

 VILAS ANANT SAWANT on Jul 10, 2018
Dear Sir,

I have registered my request with reference number SR80097643 on 7/10/2017 for Deactivate my Airtel Mobile No.[protected].
and from your side that was closed on 13/10/2017 but still the billing cycle is continue with this number, So We are requesting you that Refund my access payment from November 2017 to till date.

This is your mistake you are not deactivate my number and I also attached the authorised letter from my Director.

Please Refund my Access amount otherwise i will complaint against you in consumer court.

Note...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — speed of internet in 4g

 Kundendu Shekhar Jha on Jul 19, 2018
Can you tell me the minimum and maximum speed of your 4G? Why your 4G connectivity is not consistent, it frequently changes between 4G > 3G> H+ > no connection? Are you competing with erratic services of BSNL, as to who and how much one can irritate the customer? Have you compared your speed with that in other countries and feel ashamed?
You say this compliant is short. Do you think I should write a book on the issue and send it to you?...
Complaint comments  Read comments [5]Complaint category Internet Services

Airtel — mobile number forcefully closed

 yyadav96 on Jul 10, 2018
Hello, I was using the mobile number [protected] on Airtel Karnataka Network. Suddenly, Incoming service stopped working. However, outgoing was working fine. Company disabled my number without any notice. I had many email communication with them but the way they responded and ignored is not appreciated. I did whatever I could to enable the number back but Airtel doesn't bother at all.

Please help....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — broadband has not been installed

 T Swati Shivani on Jul 10, 2018
We have paid rs. 1000 for the new connection of broadband. From 1 week, executives are giving excuses. They have installed the router but there is no connection. Whenever we call, they say they are sending someone. It has been 1 week.
The executive's name is Miss Saraswathi.
[protected].
She is not even talking properly. We called the Airtel team leader Mr. Senthil. He is also giving some excuses but not sending anyone or not doing anything....
Complaint comments  Read comments Complaint category Broadband

Airtel — sms services is not activated

 Vishv Kukadiya on Jul 9, 2018
I recently got a Airtel 4G SIM replacement for my mobile number [protected] and since then I am unable to send or receive SMS. And I am unable to complete any online transactions that require OTP through SMS as this is my primary number. I can't get any OTP from any application as well . Try to Resolve this issue on priority . And let me know the update ASAP....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — payment debited to my account but recharge was not done

 speedindia on Jul 9, 2018
Today I was doing online recharge to my mobile no [protected] transaction was completed but there was no sign of recharge of the mobile. Enclosed my Bank Details Your A/c XXXX508578is debited by Rs. 199.00for CITRUS-[protected]/airt[protected]/thru Net Banking - ref: [protected]- 09/07/2018 07:32- Indian Bank...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — self activation of services

 manni0303 on Jul 9, 2018
I haven't applied for any service, when i recharged my phone for Rs50, i received a message that superstore services has been renewed on your number for Rs 35. 2Months back also i have received the same message then when i applied for deactivation, i received a msg that there are no services activated on your no., then howcome you cut my balance now...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — spam message afrot

 ESHWAR2100 on Jul 9, 2018
Airtel — a$-tfarot spam messages

Ch eshwar
eshwar2100@gmail.com on July 9, 2018

I am getting these messages from a$-tfarot that "callcost:rs.8.90 duration:00:07:25 bal:rs.3.88
399=ul call+117gb, 84d"
And my balance is actually getting deducted. I # don't know what the hell is happening with my sim card or my phone. I am getting these messages since last 1 year and a lot of money of mine has been stolen by somebody. I want it back... Just # fix this # right away airtel owners, you don't know what you'll be facing after doing this with ur customers😠😠ðŸ˜&...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — inflated bill airtel 9216598525

 anildhiman77 on Jul 9, 2018
Hi

I had shifted my second number [protected] to family plan in the month of April .and paid the outstanding of both the numbers . Extra amount of charges were levied to me saying its a one time charges, which also i paid with this month charges the amount of 123 is levied again saying the outstanding of [protected] . From last two month i am paying the bills in family plan how i can get a separate bill for [protected] . Spoken to many of your Representative on phone but all in vain . so decided to port my number upto you now...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — release of 2 numbers from corporate plan

 SunilKatare on Jul 9, 2018
Requested to release from company corporate plan on 6th June.
As promised by your employee Laxmi Kamojia interaction ID [protected] and Amit Sena [protected] the request was not processed. Awaiting your response so as know where has the request has disappeared. We had a word with Raghav Kaushik interaction ID [protected] who said that he can't track what has happened post request.
The request was placed as per your company procedures at Mumbai 4 bunglow outlet....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — about the network speed of our broadband connection

 Jeshan Pt on Jul 9, 2018
As i am using the Airtel broadband connection, which cost monthly Rs 999. and they are giving the ads and broshures saying that the network speed will be 40 mbps .and i am not getting the proper speed which they are telling ... the speed which i am getting is below 1 mb some times 2 mb.the techinician who comes from the airtel to resolve our problem is not satisfied .. they are making as fool by saying... the download speed will only 2 mb. the speed which the airtel shows in their brousher and ads, ie, 40mbps was only for browsing . they told us they cant resolve our problem...
Complaint comments  Read comments Complaint category Broadband

Airtel — refund not processed dispute

 shafiqshaikh90gmail.com on Jul 9, 2018
Below is the meassage received from myntra(payment originator)

This e-mail is regarding the refund pertaining to the order number[protected]-9718701. Please accept my sincere apologies for the inconvenience caused to you.

As per the payment gateway we have received the final confirmation, please find the below bank reference numbers for the mentioned order number.

Refund successfully processed on[protected] For Rs - 1295.95 Bank Reference Number is - BATCH[protected]
Refund successfully processed on[protected] For Rs - 1295.95 Bank Reference...
Complaint comments  Read comments Complaint category Banks

Airtel — complaint voice call and balance deductionn

 rp rspl on Jul 9, 2018
Dear sir,

My airtel no is [protected] i recharged 399 rs today dated7/7/18 of unlimited call and 1.4 gb data perday but after i recharged it i am unable to call my home landline no its give massage of busy network and cut the call automatically.\
i was using from 2011 voda fone first time i thought to use airtel service but i got this ridiculous kind of service i use to call mostly in my home landline no and when i am not able to use it then it is useless for me and my 399 rs recharge will go waste....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel dth services at virar west

 Sunil Nirmal on Jul 9, 2018
Dear Team,

Sorry to say but worst call center i have encountered as on date.

i had bought a DTH service on 09th July and the installation was done on the same day and i appreciate for the same.

For 1 week the DTH service was working ok but suddenly it is showing B001 error on most of the channel but i can excess selective channel.

So i thought of calling and registering my complain with the customer service and looking at their approach i have decided to call my services from air-tel.

Request to know the process for cancelling...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — I'm complaining about samsung galaxy s9.

 Mahla kumar on Jul 9, 2018
I ordered s9 on 30.06.18 till now i didn't got the set when delivery boy came on 04.07.18 for the delivery at home he told me that your sim is not getting activated bcz which number i selected it was already booked by some one else. After that he called his senior to put a mail to your head office after that day i didn't get any kind of reapond from your company and status is showing on hold i request you to plz sought out my problem otherwise cancel my order or give my payment back in my bank account .
My order ID is 10040927...
Complaint comments  Read comments Complaint category Electronics & Appliances

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