Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 28%
Submit a Complaint
37992
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
6082
down
2183

Phone:
Phone:
up
3093
down
1276
+91 11 4266 6500  [Head Office]
up
1321
down
696
+91 11 4666 6100  [Head Office]
up
755
down
523

Additional info
Customer satisfaction rating
28%
Complaints
37992
Pending
6394
Resolved
8828
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel Complaints & Reviews

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Airtel — voice break while calling

 Ziak on Apr 17, 2018
Am facing problem when i enable my mobile data and make outgoing calls using normal calling mode.. The calls are getting dropped very frequently and i am thinking this was due to my handset but later i came to know that it is with mobile data and calling issue.. Also, there is frequent voice break while talking.. The other person not able to get my voice properly... If this issue is not resolved i have no option left to port to other service provider....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — unauthorised activation of the international roaming

 senthilvel.b on Apr 18, 2018
Dear sir /Madam,

I requested only 10 days roaming packages in airtel and clearly informed to your customer care team call charge should be as per roaming charges.
For 11th and 12th day, total usage amount is Rs 1725. Change my bill amount as per usage. Total amount should be Rs 7220.
Expecting your reasonable reply.

Auto activation of any feature or any value added services should be approved by customer as customer is paying the bill. This is not acceptable to add auto update in my account.

Regards
Senthilvel.B...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — balance deduction due to some service called what mobile without the permission of the user

 harshitha polsani on Apr 17, 2018
I am a regular customer of airtel. On 16th april 2018 some services get activated on my number without my permission and balance has deducted. I got 2 messages that whatsmob service has activated in my account for which Rs.75 was been deducted from my account. When I called the customer care they said user must have click on pop up and have activated the services. And I din’t get any pop msg regarding that and I have never activated such type of services on my number.
I want you to refund my whole balance which has deducted...or else I have to take a serious action regarding this..!!...
Complaint comments  Read comments Complaint category Education

Airtel — unauthorised balance deduction of rs.150/- towards what mobile which I did not ask for

 Chitrohini on Apr 17, 2018
Today at 04.53 in the morning, Airtel has deducted Rs.150/- from my talktime balance towards WHATSMOB service which I never asked for. Though I complained to Airtel customer care, I was informed that they will not refund the amount of Rs.150/-.
Kindly take action on Airtel for deducting Rs..150/- from my balance talktime without my permission and also forcing me to use a value added service which I am not even aware of, nor am I interested in it.
Also take action on Airtel for refusing to refund my money inspite of my clarifying to Airtel executives of customer care that I do not want...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unnecessary balance deductions

 kshatresh on Apr 17, 2018
I am a regular customer of airtel. My airtel number is [protected]. Today on 17 april 2018 some services get activated on my number without my permission and balance has deducted for the same. I got 2 messages that two services activated in my account one was classyandglamvideos for which rs.99 deducted and other was erosnow for which rs.35 has been charged. I have also activated dnd service on my number. I never activated such type of serviceson my number.
I humbly request please go through this issue and remove all such services from my number and refund my whole balance which has deducted...
Complaint comments  Read comments Complaint category Unauthorized charges

Airtel — airtel secure fraud/scam

 Shekar Prakash on Apr 17, 2018
Airtel secure is used a great upselling product but when we claim, you reject it with completely unacceptable reason.
Hi,

This is Shekar Prakash mob [protected].

I'm completely not happy with your Airtel secure team and frustrated. I raised a claim mentioning accidental damage of my phone as my legs slipped and unfortunately my phone was dropped which resulted in damage. Now your team says, as I didn't mention " legs slipped" in description my claimed has been DECLINED.

THIS IS COMPLETELY RIDICULOUS. I'm looking for help and support. Please call...
Complaint comments  Read comments Complaint category Telecommunications

Airtelmoney — regarding fraud transactions from my sbi account by debit card with some codes

 ayushiengg on Apr 17, 2018
Hello sir,
I, ayushi sharma, resident of ghaziabad, u. P., want to say that i got a phone call from an unknown person on 14 march 2018 and it was picked up by my younger sister and the person on call asked her about my sbi atm details. He said that my card has been blocked. She gave him my details. After that i continuously got a message about transactions of 5, 000 rs. with some code as OTHPG[protected] AIRTELMONEY Mumbai.Here, with the complaint details i am attaching my bank details and transaction details in image format.
I request you to please look into this matter and and...
Complaint comments  Read comments Complaint category Other

Airtel — 149 recharge gave me wrong benefits - cheating done by airtel

 Avijit.paul on Apr 17, 2018
It is showing under 'best offers for you' section of my airtel app, that rs 149 recharge would provide following benefits:
1) unlimited local/std/roaming calls
2) 1gb/day
For 28 days.

But after doing the recharge i received message saying :
1) unlimited local /std airtel calls
3) 300 mb data
My no is : [protected]
Circle: west bengal

How can airtel give false information? Rectify it at the earliest....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel postpaid to prepaid conversion issue

 RajaPramod Lakkur on Apr 17, 2018
I have submitted documents to convert from airtel postpaid to prepaid but the prepaid is not activated even after stipulated time. Airtel store representative asked me to call 59059 to activate but the call to 59059 gets disconnected every time and the number is not getting activated.

Airtel seems not to help people who convert from postpaid to prepaid. While submitting the form itself the airtel representative cautioned me that i will lose many services but i didnt expect that the connection itself will be put on hold.

Pathetic service by airtel...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — about airtel money

 jnDev on Apr 17, 2018
I have deposited Rs. 1600 on dated[protected] around 5:49 Pm in my Airtel Bank Account linked with the mobile No. [protected] with Tnx ID.[protected] from KUNCHAM BHOOPAL Shop, VIKARABAD District, Telangana State, India.

On[protected] around 6 Pm I have transferred Rs. 1500 from my Airtel Money Account to another Bank Account State Bank Of India, Savings Bank Account No. [protected], IFSC Code: SBIN0018549, Account Holder Name: Arepali Pavana but unfortunately the cash was not deposited in the above said State Bank Of India Savings Account.

On[protected] around 7:54...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — complaint against airtel digital tv

 zeeyman on Apr 17, 2018
We are completely shocked and appalled that even after paying the recharge subscription for the tv connection of rs. 14510/- (On annual basis for my multiple connections) via your airtel app, following the instructions exactly as given therein. Even so airtel digital have not activated our connection... Even 10 days after the payment was made! The bank has already debited that transaction, clearly indicating the payment made to airtel

This is nothing short of theft of the most terrible magnitude... By supposedly a reputed company like airtel and disgraceful... To say the least!!!
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Airtel — pathetic voice quality

 Sreekanth Jala on Apr 17, 2018
Hello,

I have raised complaint twice this month, Following are the complaint numbers:
COUTL[protected] - on 7th april, 2018
COUTL[protected] - on 12th april, 2018

against pathetic voice quality and i cant even understand what the other person is speaking. I have raised complaint twice and some temporary fix happens after one day and today (17th april, 2018) the problem is back.

I am frustrated on how many times i have to call airtel and report this issue.
I stay in yemlur area in bangalore and my number is [protected].
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — sim replacement issues

 Saee Goud on Apr 17, 2018
Hi sir i use idea sim but they called me and given offer to port to airtel postpaid so i accepted they offer and submitted all details they given me a sim i given alternate number so i got a message for alternate number as ur sim is activated but i lost my signals for my idea num and new airtel num also i went to airtel office but they are not responding anything...
Complaint comments  Read comments [10]Complaint category Society & Culture

Airtel — call cross connection

 Christy Ann on Apr 17, 2018
Many of my friends and family have been complaining to me for quite a while that whenever they try to call me, an unknown person picks up the call. Last week my phone broke down as a result of which my phone was switched off for the whole weekend. Instead of giving a message that my phone is switched off, it automatically redirected my number to (May be the same) unknown person. I also heard that this man got really pissed off and even threatened to file a police compalint if he gets a call in my name again.

This has been causing inconvenience to me and people who call me for a while...
Complaint comments  Read comments [9]Complaint category Mobile Service Providers

Airtel — gas subsidy not transferred in previous bank account

 mohit kuwal on Apr 17, 2018
Airtel opened saving account without my permission and then gas subsidy start transferring in this account instead of my sbi account.
After some days i got message that airtel is closing your saving bank account and your subsidy is transferred into your sbi account but it is not transferred actually.

I wrote many mails to airtel but they did not replied initially and after so many mails they replied and said that they have transferred it to your account and we closing this issue.

My bank account no was [protected]...
Complaint comments  Read comments [15]Complaint category Banks

Airtel — new sim activation not done - worst customer service

 Supreetha Meda on Apr 17, 2018
I received new sim for existing mobile number from my company with corporate plan, as per the procedure i submitted all required documents, old sim deactivated 5 days before and new one is not functioning till now. I am following up with concern team continuously but still not resolved. As assured, it should happen within 4 hours of old sim deactivation. I have been facing issue without any access and this is very crucial, if transfer to cocp is not possible i requested to activate to my personal account itself. Still no update....
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Airtel — unnecessary calls from airtel customer care for new connection

 snehal.40004 on Apr 17, 2018
I am an idea user since last 10 years at least. I have been getting 3-4 calls daily from airtel customer care for new airtel plans and changing my mobile carrier to airtel. I have told them every single time to remove my name and number from their calling list.
In return i get rude responses from airtel telecallers.
Please look into this and i dont want a single call from you guys. Or i will have to raise complaint...
Complaint comments  Read comments [7]Complaint category Mobile Service Providers

Airtel — negligence in activating sim

 tirthankar basu on Apr 17, 2018
This is tirthankar basu, i'm an airtel postpaid user. I got a new sim card for getting internet only for 399 pack. I got a call from one of their customer care executive named jane (+[protected] to meet a person and get the sim. I have done the same as suggested. But 24 hours already passed but i didn't get any activation in my sim, i have a critical condition for medication, now i can't able to mail even my office. I have requested the same number many times but she didn't pay any respect to my request. I would like to cancel this connection and stop the postpaid manner. This is not acceptable...
Complaint comments  Read comments Complaint category Broadband

Airtel — mifi device is not delivered where taking money before 20 days (30th march)

 Suparna Saha1990 on Apr 17, 2018
Recently i am going through very bad and disappointment experience with airtel.

A airtel sale girl was called me every-day for to exchange my docomo dongle with airtel mifi and to take 399 plan.
After lots of phone call i have agreed to take that plan.
But a person is came to official address and taking 50 rupees after giving the new airtel mifi sim on 31st march, 2018, and do not give the mifi dongle as he requested me to wait for next day, he will deliver the device on sunday which is his responsibility.
Next day i called him after waiting for the given time,...
Complaint comments  Read comments [1]Complaint category Computer Hardware

Airtel — can not make a call on specific numbers

 dgaudior on Apr 17, 2018
I can receive from [protected] & [protected] but i can't call those numbers... Why?? I can call everyone else, it's just a specific number i can't make calls to. I've tried everything!! Cleaning my sim, trying my sim in a different handset, sim replacement call setting option blocked numbers deleting everything as i thought my sim was faulty. Please help!...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

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