Apollo Pharmacy Complaints & Reviews

I had ordered for an Alex syrup from above mentioned store at 4:26pm on 05th Oct, i was badly coughing and this was the first time i had placed an order for a home delivery after buying medicines worth 50, 000 over 100 times from this store, the store guy said we are getting it delivered in a while however no one turned up for more than couple of hours.
I WILL STOP BUYING ANY MEDICINES FROM APOLLO PHARMACY NOW ON AND MAKE SURE TO HIGHLIGHT THIS ON ALL THE MEDICAL AND PHARMACY FORUMS

I had ordered my medicines on 27th sep by apollo 24/7 and that time delivery date was 30th sep then it changed to 1st oct then 2nd oct then 5th oct and now showing 7th Oct. I need my medicine ASAP. I already missed my dose. And their is no clear confirmation from their end about exact delivery date. Please resolve this issue ASAP.

I regularly visit to appollo pharmacy near by my home for my medical needs. The employees here purposefully refuses to provide medicines stating the reason as there is no stock available and these are not provided by their suppliers even there is a stock available, they behave so rudely.So that we dont take anything and go empty hand.
There is a mid aged guy and a lady who indulge in such behavior.

Please see how you can rectify it and take further actions to avoid losing genuine customers.

Pregnant lady is waiting for more than 15 minutes in quite. They do not provide your stool to sit for pregnant ladies. They do not have the Googlepay barcode. I am waiting with my wife to pay my bill in the GooglePay. I saying it that my wife's pregnant is waiting for medicine. No response from pharmacist employee...Too poor pharmacist behaviours... please take action on behaviour

I have placed online order for Vitamin B12 capsules from Apollo247 app but received multi vitamin capsules. I have raised request to replace with what I ordered. I escalated with customer care twice. It has been 3 days and no action or response from Apollo247. If I have ordered some other medicine for some one else for other health issues, they might take take the wrong medication what Apollo247 sent. This may cause very serious health issues. Since this is medicine and not grocery they need to be very careful.

I ordered for 5 strips of Jardiance met 12.5/500 mg tablets along with Prolomet XL 50 mg tablets on 30th August 2022. This is what my wife has a prescription for.

The order was promptly delivered.

However, just as my wife, whose prescription the tablets were, took one pill, she realized something was wrong. She then noticed that they had sent Jardiance met 12.5/1000 mg!

I reached out to customer support immediately and they arranged for an exchange. The person who came to collect the wrongly delivered pills refused to take back 4 unopened strips saying that it was not possible to exchange.

I tried reaching support again and eventually, they said that since we used 1 tablet, they will not take back the 40 remaining tablets!

Today, we noticed that they have sent two Prolomet XL 25 mg tablets instead of Prolomet XL 50 mg tablets!

The prescription is clear and I purchased the exact same pills from them earlier too! But no exchange or refund was accepted by Apollo Pharmacy Online App.

I was forced to purchase new tablets because they are not your regular aspirin. They are life-saving drugs that have to be taken for life.

The attitude of these super pharmacy companies is totally appalling.

Bill no: 15960DS0002262. Ref No: FL[protected]DS0002262.

Team - Had mixture of experience with this store in last couple of months. Less in good and most of time in bad in terms of waiting time, respond to customer with high tone (no politeness/kindness) so it's time for this store to improve the soft skills at the earliest to re-gain store recognition from customers. Requesting you to consider my concern and do the needful. Thank you....

Dear Apollo
I am sorry to say that today i visited madhyamgram subhaspally Apollo pharmacy situated near station having a bad manners of service boy I have got. Actually i visited for buying some kids medicine so i demanded 4times but there were no responce from 5 service boys on that time 12 o clock . They all were so busy with 1 customer that they don't have time to response. I am a long time customer of this pharmacy so i was disappointed for their manner. They don't have minimum responsibilities for their customers.

Apollo pharmacy sullurpeta, Nellore district (AP) -524121 . Costumer calls are not attending? We required something but tried to call more then 4-5 time but not attending the call ?...

Incident Date: 16/9/2022

Cliant number : [protected]/ [protected]

Compliant description: We are your regular customer and buying for more than so many a year.

Yesterday we bought some medicine from your branch for more than 1100 rupees/- at Karayanchavadi 2 ( Avadi road) Address:

We have used to pay the invoice amount through my IOB -debit card at your branch swipe m/c. the amount of Rs. 1000/- has been debited from my account automatically, but till not yet been received. In this connection i have shown our msg to your branch people they have accepted & not believed us therefore again we made the invoice amount through my google pay ( ref: transaction id:[protected]. We asked them to give a solution but they have not given a proper response for that. kindly take an action on this req to solve this issue immediately. Please help us.

I am waiting for the order:[protected] from last one week without any status update being sent to mobile/email either.

Please note we ordered medicines not soaps/dresses to keen on waiting. Kindly look into the order and deliver it ASAP.

My strong advice to Apollo Pharmacy is to stop online business and focus on physical store as you are unfit to do online business,

Why do you even have helpline desk they do nothing i tried every possible way that i can but nothing seemed to work please guys help me to unsub from your so called customer list or what ever

I am receiving repeated messages even after unsubscribing from Apollo. These messages are spam and are troubling...

I regret to inform you that I ordered the medicines with prescription on September 8, 2022 through UR WORLD APP for SBI Personnel and even on September 13, 2022, app preface shows preparing bill. I am 68 years old and need medicine but such a pathetic attitude towards sbi customers is hampering the trust we have entrusted to you. Kindly expedite the order.
If there is any loophole on my part or prescription please do let me know on...

Hi I have ordered the medicines named Divatrone on sep2nd with order no[protected] but till now it was not delivered but it was showing as delivered.
I am reaching out to them from last 1 week and till now there is no refund
order id:[protected]
customer care no : [protected]

I had placed medicine order (Order ID:[[protected]] on 10 September, 2022. Payment was made as Prepaid. The order was showing to be delivered by 10 September by 11.00pm but status of the Order remains the same i.e. in Transit. Complaint was also raised with Apollo 24/7 Helpline (Complaint No:[1171821]. But response still remains the same. Apollo team itself is saying that they can not commit for the delivery date. I had to purchase the medicines from after market at MRP. I want Apollo to deliver the medicine order as soon as possible & compensate me for the monetary loss incurred by me during purchase of medicines from after Market.

Dear Sir,
I have ordered (online) some medicine vide Order no[protected] dated 24.06.2021. For which I have made a payment of amount INR 796.38 on the same day. However they cancelled the order from their side and no refund is made till date. After repeated reminder also, it has gone in deaf ear. So if this type of companies in the name of medicine are practicing corupt means to cheat patients/consumers and is irresponsible towards...

I had placed an order for medicines on Sept 2, 2022 through UR World App. The order no. is [protected]. It has been 8 days, still the medicines have not been delivered. For the last 4-5 days I have been following up on your helpline number on daily basis but of no help. Such a hopeless and pathetic service provided by you. Literally fed up.

R N Tandon
Reg Mob: [protected]

I had ordered medicines worth 5600/- appx. on their website on 1st Sep'22. I had a voucher of 5000/- which I got from redeeming points on my credit card which I used for making the payment, the balance was paid through UPI. The order got cancelled from Apollo's end. I was not intimated or contacted. In the evening while I was checking why the order was not delivered, that is when I found out on the app that they have cancelled the order....

. Ordered a bunch of medicines ( 5th September ), they made two batches of them one was[protected] and other[protected]. The order[protected] was delivered but order[protected] was never delivered.

Even after multiple complaints no response to fix the issue ( the problem is I have paid the money ) .

They are showing delivered and later they are showing delivery attempted and today ( 9th September ) they are showing delivery will be attempted

FRAUD COMPANY