Asianet Satellite Communications Complaints & Reviews

Dear Sir,

My name is Arun Samuel Joseph.I am writing this letter from Kuwait. I am a regular viewer of Asianet. I have a request. Why you are showing the recently telecasted cinema's again and again. For eg films like Bus Condutor, Mampazhakallam, Hariharan pilla happyanu, Naran etc..These films your are telecasting again and again in the last 3-4 years. Why cant you show some other movies or you only have cd's of this some 10 films. We are getting only one holiday and the only relaxation is watching some good movies. But you guys are showing the same cinemas and now we are depending on some CD's. Why cant you play some movies which is not telecasted recently. May be you can say we have telecasted in gap of a month or something. Nowadays Surya TV is showing some good movies thats the only hope..

Please look into this matter and aviod retelecasting of the same films.

Regards
Arun Samuel Joseph

Dear Sir

I am a subscriber of Asianet Digital TV staying at Kollamkudymughal, Kakkanad, Ernakulam. My consumer No is GA 02261489
I have paid the subscription charges in advance for 2 years through chq no 154584 amount Rs. 3980.00 Federal bank Palarivattom Branch, and the amount was debited from my account on 24.07.2008, subscription period from Dec 08 to Nov 09.
On 31st May 09 two technicians from asianet office were seen working on the connection joint, from where the cable was comming exclusively to our house, for reasons not known to us. We also did not enquire since we felt it might be some regular maintainance, but after they left and we started our TV we found that the Digital system was not working and when the cable was given directly the channals were not visible due to the grains. We contacted their Kakkanad office Ph 3267406 on 1st June 09 but they did not respond to our complaint so we contacted their office at Palarivattom Ph 3016666 and registered our complaint, they gave us a complaint no 58152 and that was it. On not hearing from them I contacted their manager Mr. Janardhanan on 6th June 09 Ph no 3076197. Their first response was that my payment has not been received by them and my above stated cheque had been returned due to insufficient funds. When I contacted them again with the details of the payment and the date when it was debited from my account they resorted to saying that it is the accounts dept that gave them this report we will check it up with them this happened on 8th June 09. On 9th June 09 on contacting them again they now say that to rectify the complaint they must get an amplifier which is not in stock and we must wait till stocks come. When I contacted Mr Janardhanan again on this matter he has put his hand up and asked me now to contact his immediate boss Mr. Edwin Ph no 3267406. This matter has still remained unsolved till date.
We request your good self to take up this matter with the concerned dept and get the matter solved at the earliest.

Thanking you
Saji John Joseph

I had registered a complaint regarding non working of the mobile, the complaint was registered on 24th April 09 till date none of the customer care executive had the courtesy to resolve the issue or to update the status of the complaint. It seems this company is not at all keen in rendering service or else this team is still living in old 90's where thry had a monopoly. We as a customer has lots of options to choose but unfortunately i had paid 1 year rental in advance due to which i need to continue with this nonsense service. Complaint No. : 39936, date 24th April 09, Sub Id : GA 01920640

I made a complaint to the Asianet office in Thiruvalla (Complaint no. 383) three weeks ago and no one has come to check it out yet. Only a few channels are available in this digital connection. Sometimes at night more channels are available and many a time even Malayalam news channels are not available. Despite numerous phone calls no sevice personnel have bothered to come and check the problem. One can't watch T.V. when Asianet feels like setting the connection right! My subscriber id is DB01000367. Kindly look into the complaint.

I had taken an asianet connection for one year with a set up box and they had collected 2490 from me but what the issue was that from the date of installation onwards the set up box was not working, it gets always in a freezing mode.I rang several times at last they gave me a complaint reference no.1046.nothing happened with this atlast i walked into the office at edapazhinji and made a complaint in person, one lady told me that she will cleared on that day itself but nothing happened till today so if possible kindly inform them to uninstal my connection as early as possible and am not satisfied with their service and according to my experience they are not maintaining customer oriented service through out the world and i am so irritateddddddddddddddddddd with this blady service
MY ADDRESS-PRASANTH.VS, TC-19/2035, KALATHIL HOUSE, MUDRA-38, DECENT JUNTION, MUDAVANMUGALPOOJAPURA PO, TVPM-695012, KERALA.

ASIANET OFFICE-EDAPAZHINJI, TVPM, KERALA.PHONE[protected]

It has become an yearly ritual for Asianet to take off the air channels like Zee, HBO, etc . This has happened humpteen number of times. The reason given is hike in the channel rates. They claim that they are substituting with other channels. However these channels have poor viewer content . Asianet has collected yearly subscription from customers with a programme to air channels listed earlier and not at their whims and fancies. This is an unfair situation and should be corrected immediately.

Sir,
I am consumer No.MT[protected]Kazhakkoottam, Trivandrum).From the month of Feb, 2009 onwards, they suddenly disconnected the telecast of few channels like Ten Sports, HBO etc, without any intimation.When we noticed this, we enquired the customer service and were asked to wait for few days.They informed us that Asianet's management is negotiating regarding the price hike of zee packages. We waited the whole of Feb, March, and now its April, 2009 and still no sign of re-establishing those channels. No proper reply from the customer care. They don't give us appalate authority's contact. We are clearly unsatisfied with their service.

Thanks

Sreekanth

I have subscribed to asianet set top box and paid 2800 rs in anticipation of a clear cable view for my aged mother who stays at home. In this competitive world customer is treated as King asianet employees bar all rules by simply ridiculing customers who cal on them for support. I had subscribed to this thinking that cable would become clear..but unfortunately every 5 minutes I get a msg that signal not found and if at all found it is full of clippings..It is my humble advice to all viewing this complaint that if at all anyone is thinking of subsribing to asianet my experience with this firm should surely discourage you from utilising any of the merits of this company..Yestrday i.e on 14/4/09 also I had spoken to an official one MR.Vipin at kalamassery at[protected] and informed him politely of all the frustration s undergone by us as an asianet customer and requested that they shoul do something about this..Today till 15/4/09..2100 hrs no body has turned back or even give us a cal..Now I'm thinking of switching to other means for Getting Back the amount and taking some other option..Products getting damaged or not working can be tolerated by any customer..But such laccity and lackadiasical customer support would definitely affect customer morale and create a frustrated customer..

my set top box is not functioning - may be attended to as soon as possible

thanks

Dear Sir,
I live in Kochi in Thevara, Peramanoor area.I got asianet cable network settop box connection in last June for 1 year subscription. I paid the full amount in advance. For last few months they have stopped many channels on their own without any information to us. These channels were promised to us during initial contract time. Next almost daily line will get some fault or other and connectio0n would remain disconnected. Now for last few days remote for set top box stopped working. I registered complaint at the hotline that they are in short supply and they replace the remote with one another old one that also stopped working next day. After that despite daily reminders they have not bothered to register or redress my complaint. No body has come to my home to replace or correct the fault. I am little lost and upset at the negative attitude shown by the company official. kindly get complaint be heard. My phone no. is[protected]

For two months some of our channels are not being displayed. They are in the form of grains. In some days we can watch these channels. Now for us about seven or eight channels are in grains. Some channels which include in this category are INDIAVISION, KAIRALI WE, ASIANET, ASIANET NEWS .AMRITA, ACV, ASIANET PLUS, etc. We contacted our near by asianet office. Once they came and checked the problem and they told that they will come another day and look for the problem. After that they haven’t came to our house. The bill of the last month of ours haven’t being paid because of this problem
So, kindly take this problem serious and check the problem as soon as possible. So hoping you will fix this problem I am stopping my words.

With respect fully,
NAZAR.M


Subscriber ID: CB00520093


Address: AMAN VILLA
VETTIPURAM
PATHANAMTHITTA
Subscriber name: NAZAR.M
Phone:[protected]
[protected]

I Have a Asianet Digtal setup box, before we used to get CNN, HBO, TenSports, ZeeStudio, ZeeCafe, POGO.etc...but for the past 3 months I ve not been receiving any of this channel without any notice they have withdrew all these channel, I ve called the operator No. of times and they said it will be fixed shortly but till date nothing has happened and my mode of payment is lumpsum (annually)

the asianet digital is a good feature with all the promising functions & details.but the customer care service provided is VERY VERY POOR.i am a new connection recipient and have been using the same for almost 2 months.i had a complaint regarding the STB.but havnt got a response from the service provider yet it has been more than a week now.we call almost everyday saying the same but none come to check it or provide us any information on when they will turn.last saturday a service boy turned up to check on 21.03.09(after 5 days of registering the complaint) and said the problem is with the STB and shall replace it the net day (ie.sunday* 22.03.09).and today its tuesday 24.03.09 and no one has turned up neither called.the telephone receptionist notes our number and address everytime we register the complaint.WHY?to simply show us there hospitality for nothing?now we even after recieving my mail to the governing body we recive no reactions then we would like our money to be returned back after taking the months payment.we have payed a years amount.so would like to recive the rest.its a shame we expected high standards from one of the best networks in kerala.and we get this reaction in turn.other digital providers are better considering this reaction.

I have paid my advance subscription for the period from Feb.2008 to Jan. 2010. when I switch on the DTH I am getting the message " Unauthorised Channel".I complained to the local office, Chalakudy on 07.03.09. There is no rersponse from them till now.I think this is a lapse on the part of Asianet.
Ref No.given on the cash receipt is MJ[protected]. Your immediate attention to this matter is invited.

M.J.Valsan, Mythri Nagar, Koodapuzha, Chalkudy.P.O., Kerala.

Phone:[protected]
Mob:[protected]

with reference to the Cust Id GA00820867, repeatdly i requesting to transfer my connection to Calicut, and i came to know that they are not even taken the request properly.Eacg time I called they saying we are forwarding the same to the concerned person.

request your intervention to fullfill the same with immediate action


REGARDS
sabarinadh
[protected]/[protected]

Hello
i am a customer of asianet for the past few years. i never used to get zee sports even though zee sports was in their list of channels which they said they will show. 2 years back i mailed them about this issue and they told that zee sports will only be available for those who have a set top box.
so I had to buy a set top box which is not so cheap, so that i can see zee sports. and it was going fine till this month.

From this month they stopped telecasting zee sports and ten sports, i do not know the reason too.
there wasnt any use in complaining. could you please help in inany way

I am an asianet cable tv subscriber with id AG09900386. 10 days before i had mailed at [protected]@asianetindia.com for "cable tv and internet connection shift request". Hopefully data line team responded immediately and did necessary action in time. But since then calling at the Asianet office at Kazhakkuuttam and Paangappara in regular intervals are not doing any thing good rather than telling silly excuses day by day. Its very irritating and I am planning to discontinue with Asianet if they are going to behave like this.

Sir
I am an old subsriber with customer code AA 00671310.I register a compliant on 8 Jan 09 and the No is 2025. But still now no one attented my complaint. I have been regularly condacting your call center[protected] and the office at Tycade and Peroorcada. Call center has repeatetely assure me to clear the complaint soon. But both the office at Tycade and Peroorkada are saying that the area is not comminig under thier area and charging one another. Since the service is not free and being the first customer of this locality, the approach is irritating me.I am also the president of the residence association. So i like to remind you that if the things are going like this our association is constrined to cut all connections (about 60+ Tv and 20+ internet) and will change over to other cable connections

I am a asianet cable consumer, I living in kochi (Kaloor, Ashoka road, liberty lane)My connection is failear in 15 days ago, I complainted in palarivattom office ph no. is 3016666, the complaint no.9/5755 but no response in assianet office, the operator is giving another number Mr. Radhakrishnan no. is 3076141 he told me that they will attend today morning by 11.30 am[protected]. But they havent attended till now.

what I can do, say Asianet complaint divition is irresponsible service

I am sajith from calicut with subscriber id KA00870751. today (1/9/08) afternoon i was not able to view cable tv. whereas my neighbours did not have any problems. since 2 'o' clock i have been contacting your calicut main office no 2721005, and asked them if they will send anyone today itself. they replied that the complaint will be attended shortly. but after 6.30 i got a call from local office no 3253403 to ask whether it was set top box or ordinary connection? i replied that it was ordinary connection, when i asked if they would come today itself, i was shocked to here that they got the complaint from main office only at this time and they wont be able to come at night and will look into the matter by morning. i just want to say thanks for ruining my evening and for the prompt service from Asianet. i remind you that i am not paying peanuts to you monthly, and the connection is not for free. Please try to avoid taking customers for a ride, and try to remember that there are other options availabe in the market, you are not the only cable network operators. do look into matter and hereafter try to avoid unpleasent situations.