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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 39

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A
Anshul Narwal
Jul 11, 2022
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I did not agreed to a credit card. But they keep calling me and delivered a card without my consent. I want to terminate the card as soon as possible.
Axis Bank customer support has been notified about the posted complaint.
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    K
    kalidad krishnan
    from Hosur, Tamil Nadu
    Jul 11, 2022
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    Address: Chennai

    Hi Team
    Am kalidoss recently one month back i got call for axis Bank credit card. I was ok to apply sales person asked for my salary i said 50k so person said ur earning good so you will b having high standard so we are providing you high standard card which is privileged card ( just a layman understanding if the standard is high will get high limit) also said if i use 2lak i will get that charges waver (sales person mentioned waver not to pay not refund) so i said ok but after receiving i was got only 51000 as an limit. Withing 12 month is not possible to use 2lak for me within this limit. For eg( if i go for emi atleast 3 mont for using 30k i have to use 17000 in balance 9 month again it's an impossible term) it's not an fair sales. I was not aware it's joining fee since sales person told it's an fee waiver not refund. And also i was not informed on limit i must be known the limit before sending me card this is important because without fulfilling my need why should I buy the product. If it was informed will confirm that it's not my requirement.
    Axis Bank customer support has been notified about the posted complaint.
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      A
      adaniel
      from Pune, Maharashtra
      Jul 10, 2022
      Resolved
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      Resolved

      My account balance is suddenly showing -315252. I called the customer care number and they told me there is some fraudulent activity on the account. They cannot help me and I need to visit the branch. I have not opened any Demat account. I have sent an email to the bank but no response. Please check into this.
      Aug 26, 2022
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 23, 2022
      Axis Bank Customer Care's response
      Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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        S
        shyam gite
        Jul 9, 2022
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        Dear sir,
        I have done upi payment to merchant on Google pay having IFSC code UTI0000000
        but money not received in his account. And now he is saying that it is not my account.in my bank statement it is clearly showing IFSC code, his name nitin Patil, and his account no. Still he is refusing.
        +1 photos
        Axis Bank customer support has been notified about the posted complaint.
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          M
          MD ABDUL AHAD
          Jul 9, 2022
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          Address: Dimapur

          Axis Bank has deducted money from my savings account without any prior notice.

          At first an amount of Rs.1 20 was deducted but from the next month it deducted an amount of Rs. 1769.03, so far four times the money has been deducted and they didn't provided any info on it.
          Also I haven't even activated my Credit Card but they charged. I also didn't applied for the Credit Card but they provided it on their own and now they are charging.
          I hope I get a refund.

          Regards.
          Axis Bank customer support has been notified about the posted complaint.
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            S
            Sunil6353
            Jul 9, 2022
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            Address: Naroda road ahemdabad

            I withdrawing money from ATM but transaction is failed but money deducted from my bank account and cash not received from ATM
            +1 videos
            Axis Bank customer support has been notified about the posted complaint.
            Jul 09, 2022
            Updated by Sunil6353
            When my money get refunded.
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              M
              Madhus91
              from Thane, Maharashtra
              Jul 8, 2022
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              Credit card was provided with wrong information and now demanding me to pay annual fees
              +1 photos
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                D
                Devendra Bub
                Jul 8, 2022
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                Address: 8, Durga Apt., Nashik

                I am raising this complaint because I have done one transaction from Phonepe to receiver but that amount is not credited to receiver bank
                my bank is Axis
                Axis bank is not helping. I have tried mail, chat, call options and also visited branch and contacted to bank manager.
                Axis Bank customer support has been notified about the posted complaint.
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                  P
                  Praveen Ma
                  Jul 8, 2022
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                  My Name is Praveen and my empid was AS443464 and I have worked in Axis Bank, pallavaram branch, chennai from 10/01/2021 to 15/06/2021.
                  I have not yet received my relieving letter and I need it urgently as I need to submit this in my new organisation. i have contacted the HR of Axis Bank many times but they either do not pick my call or responded very harshly. They are denying to provide me any info.
                  Axis Bank customer support has been notified about the posted complaint.
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                    B
                    bhaskar17
                    from Bengaluru, Karnataka
                    Jul 8, 2022
                    Resolved
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                    Resolved

                    Address: Axis bank loan division, Tambaram, chennai

                    I was promised by an agent that for existing axis bank customers rate of interest is 6.3% where as for others it was 6.66%. I was told to create new SB account in Axis bank to avail that offer. I have created a SB account but the Loan disbursement carries only 6.66%. when I check i was told that this will get revised to 6.3% shortly.

                    Till now this was not resolved. when I checked Loan centre, they simply says no record available in the system for 6.3%

                    My home loan # PHRXXXXXXXX3711
                    Aug 26, 2022
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 23, 2022
                    Axis Bank Customer Care's response
                    Hi, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
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                      H
                      Hajare Priya
                      from Mumbai, Maharashtra
                      Jul 7, 2022
                      Resolved
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                      Resolved

                      Hi Team,

                      My name is Sumeet Gupta, I have recently applied for personal loan via Axis Bank (I have read the terms & conditions) which is available on Axis Bank portal. My Personal Loan Application number is 17264436.

                      I had applied for the above loan on 5th May 2022. Today I had track status of my loan, where it is mentioned that "we are unable to sanction your personal loan as your application does not meet the Bank's internal policy."

                      As per bank's policy "A salaried individual, self-employed--whether in business or profession--are eligible to apply. You need to be between 21 to 60 years of age with a certain monthly net income criteria set by the lender. Axis Bank's minimum net monthly require is Rs 15, 000.

                      This means that salaried individuals need to have a minimum two years of total work experience, while self-employed a total of five years."

                      I have attached snap for your reference, as per above condition & as per snap. I m fulfilling all of your terms & conditions.

                      Lets agree that amount may differ from your side but you can discuss about the amount. I had a word with representative of Axis Bank she informed me that as per my financial history : I am eligible for 6Lack personal loan. But I had applied for 4 L only. Lets assume that 4 L is higher as per my eligibilty, but why your giving me such foolish offer & do not show your representative this kind of a offer. Representative will inform only what they can see.

                      Atleast discuss it with me whether or not to decrease the limit. I am facing some emergency thats why I had applied for loan but Axis bank is not cleared about its own terms & conditions.

                      I want resolution for this in the first half only. I want reason "why my application was not sanctioned?".Otherwise I'll escalate it to the higher level.
                      Sep 14, 2022
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 23, 2022
                      Axis Bank Customer Care's response
                      Hi Priya, we regret the inconvenience caused. Further, please note that Axis Bank Loan application is approved or rejected as per Banks internal norms. Regards, Team Axis Bank
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                        N
                        Resolved
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                        Resolved

                        Hello

                        I have an impending due of 62000(total amount) on axis credit card but due to some circumstances in the family i am finding it difficult to repay the amount, rather i would like a settlement amount.
                        Plz acknowledge and reply

                        Thanking you
                        Aug 10, 2022
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 10, 2022
                        Axis Bank Customer Care's response
                        Hi, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
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                          S
                          Sarthak Johri
                          Jul 7, 2022
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                          I am receiving messages of someone else's bank account on my new phone number from jio.
                          Axis Bank customer support has been notified about the posted complaint.
                          Hi, we request you to share the screenshot of the message received along with contact number for further assistance. Regards, Team Axis Bank
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                            S
                            SUNDAR AkASH
                            Jul 7, 2022
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                            I received a call from axis bank a month ago. They told me about Card protection. And they asked me for my DOB i typed in my dail pad and then now With out my permission they took my 2, 199rs from my debit card. I just want to deactivate this one assist service and refund the money.. Otherwise. I will also no more as axis bank customer.
                            +1 photos
                            Axis Bank customer support has been notified about the posted complaint.
                            Dear Sundar, we apologize for the inconvenience caused. Request you to share your registered contact number & customer ID via this link http://survey.webengage.com/ws/1qq44ps along with the code JUL06CA0702 & our team can look into the same at the earliest - Andreya, Team OneAssist.
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                              R
                              r s minhas
                              from Agra, Uttar Pradesh
                              Jul 7, 2022
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                              Address: 36/12,Tilak Nagar Ashok Nagar

                              Dear team

                              i am titing about diduction in my saving account
                              last month 05 of last month charges was already diducted from from my account . but know this month also diducte from my account, y?????

                              please i am telling please no body will take loan from axis bank

                              i[censored] need loan please take from governmnet banks only

                              all private banks r making as fool
                              Axis Bank customer support has been notified about the posted complaint.
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                                P
                                Payalh
                                Jul 7, 2022
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                                I was working with axis bank and left without notice but i applied for irda exam and my details are linked with axis bank.
                                My pan card number is linked with axis bank with irda.
                                I am registering for irda exam with hdfc bank but it's getting rejected as my pan card number is linked with axis bank.
                                Please delink my pan card number.

                                Pan card number BLBPJ3272N
                                Name Payal Pradeep Jain
                                Employee id 192649
                                Axis Bank customer support has been notified about the posted complaint.
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                                  D
                                  darshan theerth
                                  Jul 6, 2022
                                  Resolved
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                                  Resolved

                                  Hello, I was called by the Axis bank manager in May month to get an axis Flipkart credit card. But due to my address change, I had not opted for it. But then the manager said, the credit card would be dispatched with my current account address. So I had given a confirmation to get the card. In the verification call, they even verified my address with my current address.

                                  But once the card is dispatched, it was delivered to my old address and I tried reaching service support, where they told me to update the address in the mobile application. I tried updating it from the axis mobile app, but it's not updating the address.

                                  Now the problem is that since the card is returned to the bank, there is no way I could pay the bill for the joining fees. Also, I couldn't block the card as well.

                                  I feel it's the fault of the Axis bank manager to give false hope and instruct me to buy this credit card and now I'm in a state where I couldn't use the card or block the card.

                                  Also even though I have updated my address from the bank, still getting the card is difficult and it is affecting my score.
                                  Aug 23, 2022
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 10, 2022
                                  Axis Bank Customer Care's response
                                  Hi Darshan, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
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                                    I
                                    Ipshita27
                                    Jul 6, 2022
                                    Resolved
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                                    Resolved

                                    I am an account holder with Axis bank and reside in Australia. In Early May this year I had visited the GK2 branch to close my bank account and Mr Vinod Kumar offered to assist in the process and asked me to sign documents confirming closure- it was all done quite hurriedly as the branch was busy. I needed to close the account as I am a permanent resident in Australia. I was visiting my parents in west Delhi and traveled all the way to GK 2 just for this. Mr Vinod asked me to withdraw the remaining balance from my account and to inform him so he could close the account- he assured me everything was in place and he got me to sign some documents as well. I followed all instructions and informed Mr Vinod of the same and he confirmed the account will be closed the following day( in first week of May).

                                    It’s been pure harassment ever since. I returned to Australia and received a msg on the registered number that some charges had been levied due to insufficient balance- I only withdrew this money as I was asked to do so by Axis bank employee Vinod Kumar. I have been trying to reach him over WhatsApp ever since and he assures me the account will be closed but still hasn’t processed the closure. When my sister/lawyer reached out to him he said the account was in the process to be closed but it is still not closed.

                                    This behaviour seems highly unethical. My family have has banking with Axis for over 15 years now and I am shocked at this treatment to customers.
                                    Sep 2, 2022
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 10, 2022
                                    Axis Bank Customer Care's response
                                    Hi Ipshita, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
                                    As I’ve mentioned above, I reside in Australia, calling from the registered number is going to be a challenge. If you share a number I am happy to call you on my own call charges.
                                    When I sent my written complaint to you, you asked me (as a reply to my email) to send it from “registered” email address, and then I sent the same complaint through the registered email address and have still not heard back from you. It’ begun to feel like a stalling tactic for harassing customers unnecessarily
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                                      A
                                      Adarsh Agnihotri
                                      Jul 6, 2022
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                                      I need my experience or reliving letter
                                      Axis Bank customer support has been notified about the posted complaint.
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                                        R
                                        RakeshD55
                                        from Panvel, Maharashtra
                                        Jul 5, 2022
                                        Resolved
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                                        Resolved

                                        Address: K - 246, Satyajyot CHS,, Adaigaon,New Panvel

                                        SHREE SAMARTH ENTERPRISES
                                        Axis Bank, Old Panvel, Navi Mumbai.
                                        Current AC No : [protected].
                                        IFS Code : UTIB0000036.
                                        Contact No : [protected].
                                        Cash deposited in khanda colony panvel - 410206.
                                        atm machine no : OCPRH03604
                                        Money deposited but not credited in account. Went to khanda co panvel branch they just note down complaint just take complaint no ( Thank you for contacting Axis Bank. SR no. SAK[protected] for recycler txn dispute for A/c no. XX2371 will be completed within 4 & 30 working days for Levels 1 & 2 respectively. For any update on your request, please quote the SR no.?
                                        they told me call customer care they don't even now what was TAT for refunding payment worst service axis had. if axis bank able to provide proper cash deposit service axis shound be shut down machine making customer in trouble i can say axis is worst service in customer that i found.. even your branch executive not even know about TAT of returning pay. Please refund my payment as soon as possible.
                                        Machine No : OCPRH03604
                                        Dt :[protected] Time : 15:47:19
                                        Status : Transaction was unsuccesful
                                        Tel : [protected]
                                        please help me for money
                                        Axis having worst service making customer in trouble
                                        +2 photos
                                        Sep 3, 2022
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 10, 2022
                                        Axis Bank Customer Care's response
                                        Hi Rakesh, we wish to inform you that the transaction has been successfully processed on 8th July 2022. Regards, Team Axis Bank
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