Axis Bank Complaints & Reviews

Hi my name is parmod tomer. One 16th jun 2021 axis bank merged my credit limit to Rs 58000 of all my 3 cards without any intimation given to me at all! I was all through paying the bills on time and was using my credit cards since 2017 all 3 cards are from axis bank. I called up the board line number and the axis bank customer care almost 18 to 20 times, wrote several emails to their support team but i was not responded at all. I spoke to the escalation desk surendra singh rathore from Noida he harassed me further refusing to give me any reason sighting its "bank's descretion". I then asked my branch in pallavpuram (meerut) to get in touch with the team, they got in touch with the product team and they only said the customer has to pay! For a whole month i grappled into how do i suddenly arrange for funds because if the bank had to merge the credit limits why would it then not do it before giving me the cards? I mean they gave me the latest card and within a month all 4 limits were merged leaving me completely stuck with how to make the payment! I wrote to the principle nodal officer as well the nodal officer but no one has bothered to reply nor help or explain. I also was a victim to such sudden limit merges in july 8 2018 and september 22 2019 when i got my second and third card from the bank where they suddenly merged the limit to -128000 an -197000. On calling the bank the customer care raised a request number and i had email records thankfully saved but no one had an answer and then suddenly the limits de merged! However this time what happened was a huge nightmare because they trapped me after allowing me to use the cards in individual limits, refused to help me consolidate the amount to be paid, adding various hidden charges and even the minimum dues shot up owing to 45 or 48 thousand rupees a month.

I requested them to help me in consolidating the debt since they had merged the limits and consolidated without telling me despite my good payment history. But now somehow i paid of 38000to the 3 cards and despite my request to shut my one card ending 7828 after paying the full amount penny by penny they have charged me with rs 2123 of acceleration!!! How blood sucking and miserable they are.

My credit limit on the statements differ from the mobile app and after a month long harassment no replies, no help i have no other way but to write down my details here because this is a kind of a scam where bank allows you with individual limits and after you use them suddenly merges to scam you with excess charges and doesn't even tell you the reason! Please i beg for help and action.

13/11/2021
Dear Sir,

When i have opened the account it was informed to me it will be zero balance account now I getting charged monthly and there is ECS return charges on my account..

This is what you guys are playing with the customer life.. i am paying my ECS manualy and when i approached your bank to cancel it they say to visit merchant when i visit merchant they say to approach bank .

I work for advertisement company and this is my hard earn money and now my balance it showing negative balance.. and i had recived payment of rs 75000 from which 45000 got debited and adjusted against the ecs return charges and NMC charges..

Account detail - [protected]
ASHISH ASHOK MHADE
Goregoun west branch
Transaction date - 01/11/2021

Please return my hard earn money.

Amount credited 75000
Amount got debited 45000 against ECS charges and NMC charges

Pls return my money

I visited to my branch (goregoun west) meet to branch head he is pass me to branch manager but he was pass me to operation manager i submitted request latter to branch manager and visited 3 times already and today again they told me to come 22th Nov 2021

This is my 3 month hard work labour charges money how can i adjust this charges in my money cycle?? & i already loss my job during COVID 19 after lockdown open this was 1st job and after 3 month payment of rs 75000/-

13/11/2021
Dear Sir,

When i have opened the account it was informed to me it will be zero balance account now I getting charged monthly and there is ECS return charges on my account..

This is what you guys are playing with the customer life.. i am paying my ECS manualy and when i approached your bank to cancel it they say to visit merchant when i visit merchant they say to approach bank .

I work for advertisement company and this is my hard earn money and now my balance it showing negative balance.. and i had recived payment of rs 75000 from which 45000 got debited and adjusted against the ecs return charges and NMC charges..

Account detail - [protected]
ASHISH ASHOK MHADE
Goregoun west branch
Transaction date - 01/11/2021

Please return my hard earn money.

Amount credited 75000
Amount got debited 45000 against ECS charges and NMC charges

Pls return my money

I visited to my branch (goregoun west) meet to branch head he is pass me to branch manager but he was pass me to operation manager i submitted request latter to branch manager and visited 3 times already and today again they told me to come 22th Nov 2021

Dear Sir/Ma'am,

This is my 3 month hard work labour charges money how can i adjust this charges in my money cycle?? & i already loss my job during COVID 19 after lockdown open this was 1st job and after 3 month payment of rs 75000/-

Hi
I had fraudulent transactions happened on my debit card with out my concern or otp as below on 12th Nov21

Account number. [protected]

12th Nov 2021 from ecom pur/google
*google/g.co/helppay#/280

I lost INR 3050 With out my involvement.in the past. Request you to help me and refund back my amount.
And i dont want this again in future
Please let me know if you need any other information

Want to close FD but not possible due to lien account as per message appears on screen while completing the closure procedure.

Please resolve the issue.

I am writing this with regards to my credit card bill payment. My Credit card number is [protected]. I recently received a bill of amount Rs. 46, 870.17.

This is to inform you that I cannot pay this amount as my family has fallen under hard time from 4 months, but we do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.You can check my past payment i never missed any bill to pay.I always pay my bill on time.I Just want to settle on my bill which is generated till now.After that from next months i paid my remaining emi dues on time.

I can able to give 50% of my debts. If agree to settle with this amount, I shall be clearing their dues within the next 5 business days. More than 50% is not affordable for me in the present situation.

I am ready to settle this as soon as I get the confirmation from your side.

Please know that I have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

Please reach out my number: [protected]

Thanks,
Jogendra Dubey

I am a account holder in rajender nagar branch Sahibabad Uttar Pradesh whenever I try to withdraw money I receive message stating "Your card is not authorised for use at this point. Call (****) or(****) for more.-Axis bank"

I've filled petrol of 1500 rs on 5/11/2021 from Jai Hanuman filling station and money debited from my savings account on 8/11/21. Why they debited money without any information. Please solve my issue. Here I'm attaching the screen shot and my registered mobile number is [protected].

This is regarding a deduction of amount 1152.00 rs on 18 of Aug 2021 saying BRN PYMT CARD (Card no random) without any notification through SMS, Email, as enquired in Local Tilakwadi Branch Belgaum, Manager suggested to submit application with proof, did as suggested, Later on conversation with manager, he quoted the debit was for emi on debit card purchase of item from amazon, which was made on 16 Aug 2020 and was also cancelled, I have submitted all proof and also visiting branch frequently for status, but still i have not got any clearification regarding the same, no proper reply or details or any order id of which it was debited, from my end all things are clear, need clearification on the same.

I visited Axis Bank, Rourkela(UTIB0000262) today at around 14:15 hrs.

The employees totally denied my request for the concern. Also they started mocking over it and it was clearly visible that they were quite disinterested in resolving as they "tried to act as quite occupied with things".

On repeated request from my end, i wrote an application regarding my concern, even this was totally ignored by the employee.

Totally joke made for the loyality of the customer. We expect minimum decency and guidance. Every facility has some process and we expect only the route to that.

Previously, for just geeting my passbook availed, I had to visit the branch 4 times, yes you read it right, 4 times! The situation is in very sad state. With all o[censored]s trying to move towards digital payments, such behaviour from the officials puches us back and encourage us to use rather so that we can exempt ourselves to visiting banks.

I just imagine if the behaviour was such with me who is technologically sound, i am afraid regarding their behaviour with someone who is not.

Dear sir/Madam, Good day!
This is with the credit card ends with 5408 which is associated with the axis bank savings account ***9701 at Tiruvannamalai branch.
As per the October credit card bill my outstanding amount was 86841 rupees, I transferred 85thousand to my Axis bank account(****9701) in that 75 thousand was kept as a lien amount on October 16. Later, on the same day I paid 9thousand and 3thousand as a credit card bill online for my credit card.
We made multiple visits to the branch to do the recovery from the lien amount to my outstanding credit card bill so that my credit card bill will be settled, but there is no resolution even after nearly one month.
We spoke to customer care on the same issue multiple times. They assured me that it will reflect in a couple of days to my account but nothing has happened yet.
We are extremely dissatisfied and frustrated with this behavior, and on top of that they charged 2 thousand as a late payment bill and now they generated again 76thousand bills for my credit card.
We kindly urge you to intervene in this to get the speedy recovery from my lien amount and my credit card bill amount has to be settled with that and the late payment also has to be reversed.
Kindly check the issue and do the needful.

Dear axis bank team,

I paid on amazon using my axis bank debit card on date[protected]with an amount of inr 899/-. Later this order was return and amazon has generated a refund for this amount with reference no.[protected] on[protected] However, i have not received the refund from your end yet. Request you to please see in this matter as soon as possible

I have Axis Bank Account From Past month(Oct 2021 to Nov 2021) around Rs 8600 has deducted in the name of Consolidated charges from my account even before that I have check my bank statement there is no negative balance was there but don't know how after crediting my bank account bank started deducting this much amount i need refund of this amount

Hi Everyone,

I have opened axis account on 8th September 2021, after a month when I didn't received my welcome Kit I called vendor and they asked me to submit signature digitally. They said once this is done I will receive card in 4-5 days but I didn't received. Therefore, I visited branch on 28th October and they confirmed that there is some glitch internally due to which I didn't received.
They said after 2-3 days I will receive mesage from courier service but I haven't received till now.
Today os 8th November and I'm still following up with branch and vendor.
Worst experience till now.

I order a product from amazon on 18 October and the order was cancelled and the the amazon issued a refund to me on 18 October which was expecting to be reflected in my bank account on 23 October 2021 but still i was not received the refund . I have the refund refrence number which was given to me amazon when they initiated the refund. I attached the photo of amazon conformation mail along with the refrence number.

Hw was very rude and aggressive and was behaving very badly

I applied for clean science and technology ipo in july via google pay. No shares were allotted to me and the mandate got expired on 27 july. I contacted stock broker many times and they said that they requested axis bank to release the amount. I wrote a mail to link in time regarding ipo as per the suggestion of stock broker. They told me to raise a request with bank and they will unblock the money. But axis bank officials are telling me to contact customer care who never picks up the calls. I feel they are misleading the customers. My money was blocked from the last four months.

It has been really unpleasant experience from axis bank in few months. I am having axis credit card & for which I am trying since last 3months for autodebit facilities via branch, then via app & now internet banking. However it has just made my life hell.

Branch people didn't did it, late fees & interest charged.
Spoke to customer care but they are helpless
supervisor mr. juniad told to uninstall & reinstall app, did it but now authentication is problem as card is expired & internet id disabled.

Everyone uses APP they upgrade it & just continue who is user userid any more. They are talking about digital but have they ever tried to find out real problem faced.

USERID - Contact branch.

What is use of Online if we have to go to branch.

Dear Sir/Madam,
My name is Ibombi Singha, My ac no id [protected].Its my salary account .I m trying to do transaction frm my Axis mobile app and also frm Gpay and Phonepe is not accepting the payement all transaction are unsucessfull because facing your bank has block or frozen your account or not able to make payement at this time.

Therefore kind request you to shortout the facing issue of transaction as soon as possible for futher future in good connect with your customer.

My axis bank savings account has turned negative of 16 thousand rupees because of non maintenance of negative balance.
When I raised the question with Axis bank customer care they that In RBI website it is mentioned "It should be ensured that the balance in the savings account does not turn into negative balance solely on account of levy of charges for non-maintenance of minimum balance."

But they are not responding properly have been chasing up with them for more than a month now, Please help.