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Axis Bank Complaints & Reviews

2.6
Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 90

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T
Trilochan Parab
from Kalyan, Maharashtra
Aug 27, 2021
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I had made one transaction of amount rs 400/-via gpay on 25/07/2021 to Flipkart. The money got deducted from my account successfully. My bank kotak has shared the rrn/transaction number, Flipkart bank account number in which the money got credited and their ifsc code. I have shared the received information to Flipkart but still they are saying that they have not received the money.

Kotak customer care has shared the below details with me.

The given account number is suspense/secret account of axis bank. Axis bank is neither passing the money to the beneficiary (Flipkart) nor refunding back to the customer (Me).
+2 photos
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2021
Axis Bank Customer Care's response
Hi Trilochan, we request you to share the registered mobile number for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank
Aug 28, 2021
Updated by Trilochan Parab
Mobile no.[protected]
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    Trilochan Parab
    from Kalyan, Maharashtra
    Aug 27, 2021
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    I had made one transaction of amount rs 400/- via gpay on 25th July, 2021 to Flipkart. The money got deducted from my account successfully. My bank kotak has shared the rrn/transaction number, Flipkart bank account number in which the money got credited and their ifsc code. I have shared the received information to Flipkart but still they are saying that they have not received the money.

    Kotak customer care has shared the below details with me :

    The given account number is suspense/secret account of axis bank. Axis bank is neither passing the money to the beneficiary (Flipkart) nor refunding back to the customer (Me).
    +2 photos
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 28, 2021
    Axis Bank Customer Care's response
    Hi Trilochan, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
    Aug 28, 2021
    Updated by Trilochan Parab
    Mobile no.[protected]
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      G
      Gaurav Bogar
      Aug 26, 2021
      Resolved
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      Resolved

      Address: Kolhapur

      My account was closed with message BRN-TO ACCT CLOSED IN FULL AND FINAL SET. And yhe balance show is zero. Please help immediately, I need my money as soon as possible.
      Sep 27, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 27, 2021
      Axis Bank Customer Care's response
      Hi, we request you to share the registered mobile number for us to assist. Regards, Team Axis Bank
      My mobile number is [protected]
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        D
        dipakpatel2223
        Aug 26, 2021
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        Address: 54/dhanlaxmi Society, t.b.road, vijapur

        I have returned product on 08/08/2021 and the price of order is 1498 and this is order id :[protected] and the date of initiation is[protected]still my refund has been not credited and this is the reference number:-088406
        +2 photos
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 28, 2021
        Axis Bank Customer Care's response
        Hi Dipak, we request you to share your registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
        Aug 28, 2021
        Updated by dipakpatel2223
        mobile number :- [protected]
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          S
          Sailesh. Gupta
          Aug 26, 2021
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          Address: Axis bank , airport branch , kolkata

          In the year 2012 I joined the co. And they opened salary account # [protected] with Axis bank but not a single salary credited as co wrap up within a week. After few years I have joined another co. And they also opened salary account with Axis bank # [protected] which I am still operating. Until last year I came to know about the previous account for which they charged amount form my existing account without my knowledge. When I called customer service than I come to know that I have one salary account which was opened in the year 2012 which convert to saving account and charges deducted for not maintaining min balance which is now showing negative balance ₹1815.71 and they lien this amount from my existing salary account. My concerns is no correspondence no call from bank in regards to the previous account in 8 years until it came to picture last year. However I am holding active salary account with them from 2014 or 2015 than why I haven't notified earlier in order to settle the dues and they realised after 9 years that is really weird. Please help me!!!
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 27, 2021
          Axis Bank Customer Care's response
          Hi, we wish to inform you that if salary is not credited for 3 consecutive months then salary account automatically converted into saving account. Please refer to the following link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx to know about charges. Regards, Team Axis Bank
          Aug 27, 2021
          Updated by Sailesh. Gupta
          I agree but the old account was opened in the year 2012 sep and it would have converted to saving account by beginning of 2013 most probably because no salary credited at all once it was opened. What takes axis bank 9 years to notify customer about the existence of old account. Please justify it or I have to move legally to settle the matter and I wont be paying any amount.
          Aug 30, 2021
          Updated by Sailesh. Gupta
          I have registered a complain with National consumer forum under docket#2932783.
          Sep 04, 2021
          Updated by Sailesh. Gupta
          The above complain has been removed and I appreciate the Axis bank representative Mr Subhra for prompt response on my issue and assisted me to resolved it upfront. Thank you!!!
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            D
            Divya U
            from Chennai, Tamil Nadu
            Aug 26, 2021
            Resolved
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            Resolved

            Hi,

            I have returned an item that i purchased online from Myntra. They have processed the refund and was said that refund will be reflected in account
            Within 7-10 days. It's been more than 15 days, still amount is not credited to my Axis account.
            Please refer the screenshot attached for more information.

            I would like to know on the status of the refund amount and when it will
            Get credited to my account.

            Thanks in advance,

            Divya
            Sep 26, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 26, 2021
            Axis Bank Customer Care's response
            Hi, we will help you sort this out. Please DM us your registered contact details and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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              A
              Abhaytia
              Aug 25, 2021
              Resolved
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              Resolved

              Credit card noc not received

              Address: 114 preet nagar colony

              Dear bank
              I have cleared all the dues and oustandings but still bank didn't provide me the noc of my credit card.kindly help me to provide the same asap
              Details are given below
              CC no [protected]
              CC no [protected]
              Name Ajay singh
              Contact no [protected]
              Mail ID. [protected]@gmail.com...
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              S
              Sanskriti Kharsamble
              Aug 25, 2021
              Resolved
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              Resolved

              I had ordered LOOKNBOOK ART Navy Blue Ready to Wear Lehenga & Choli with Dupatta on 27th March, 2021 and the price of the product was ₹4069.00 and the Order ID is # 1168738 [protected]. I had returned the product and 7th April, 2021 was the date of refund initiation. I still haven't received my refund yet. The refund reference number is : 30005110861086215967668
              +1 photos
              Sep 29, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 27, 2021
              Axis Bank Customer Care's response
              Hi, we regret the inconvenience caused and are open to help you! We request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/index.aspx to raise a dispute on the referred transaction. Regards, Team Axis Bank.
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                S
                Aug 25, 2021
                Resolved
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                Resolved

                Following transaction details had been attached. Can you please let me know weather the amount was credited to OYO Or not.

                Amount has been deducted from my account and havent reached to them according to them

                Please help
                +2 photos
                Aug 27, 2021
                Complaint marked as Resolved 
                Thankyou ! It took no time and my money got refunded.
                Axis Bank customer support has been notified about the posted complaint.
                Aug 25, 2021
                Updated by [email protected]
                please contact mei through email or phone

                details are given below

                [protected]

                shubhi.[protected]@gmail.com
                Verified Support
                Aug 27, 2021
                Axis Bank Customer Care's response
                Hi, we regret the inconvenience caused and are open to help you! We request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/index.aspx to raise a dispute on the referred transaction. Regards, Team Axis Bank.
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                  S
                  ss501
                  Aug 25, 2021
                  Resolved
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                  Resolved

                  Hi my name is Sunita Saha. Axis bank has informed me that my consolidated charges applied is -6327 rupees which was showing as negative balance on 28th July 2021, I transferred rupees 7020 and it got auto debited from my account and I got an email from Axis bank that my available balance is 693.03 after paying the consolidated charges later I transferred more funds to my axis account and it was working fine until 22nd aug 2021 an amount of rupees 14375.65 got auto debited without any prior notice and when I called bank they are saying consolidated charges, you can’t withdraw such a huge amount without my permission.
                  Sep 25, 2021
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 25, 2021
                  Axis Bank Customer Care's response
                  Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
                  Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                  क्या आपका पैसा रिफंड हुआ?
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                    I
                    iamjatingoyal
                    Aug 25, 2021
                    Resolved
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                    Resolved

                    Your mobile number is not updated with us for online transactions axis bank, even though it is registered. Everything like Gpay, Phonepay, works fine but the moment I go for international banking, the message pops up.

                    I have been receiving all sorts of messages as my mobile number is registered. I even face issues while logging through the customer-id on the axis website. The same message pops "your mobile number is not updated with us for online transactions axis bank" .
                    +1 photos
                    Sep 28, 2021
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 27, 2021
                    Axis Bank Customer Care's response
                    Hi, we request you to enable the online transaction facility by Mobile app or you can contact phone banking team. Regards, Team Axis bank
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                      R
                      razik sokilla
                      Aug 24, 2021
                      Resolved
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                      Resolved

                      Address: Axis bank

                      Bank debit arong 550 charges need clarification
                      [protected]
                      Sep 25, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 25, 2021
                      Axis Bank Customer Care's response
                      Hi Razik, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                        S
                        saikishored
                        Aug 24, 2021
                        Resolved
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                        Resolved

                        Axis bank is displaying the following numbers as credit card customer care: [protected]/[protected]. Both numbers are not working. If something goes wrong with my card, I can not get any help from Axis Bank unless I visit a branch. This is definitely not acceptable
                        Oct 4, 2021
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 25, 2021
                        Axis Bank Customer Care's response
                        Hi, thanks for writing in! We are open to help you. Please provide us with details of your concern along with your contact number through a DM and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                          vishnu bral
                          from Gurgaon, Haryana
                          Aug 24, 2021
                          Resolved
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                          Resolved

                          Address: Chamunda Paradise, 505, 5th Floor, Vile Parle East, Koldongri.

                          I have negative balance as I didn't used the account in 1 year, I gave bank account closure form in Byculla Branch - Axis Bank where I have my account. They are saying clear negative balance & then close the account.
                          By mistake some people are depositing money in this account & they are deducting amount continosuly & still balance showing negative.

                          Bank: Axis Bank
                          Name: Vishnumurti Bral
                          A/C No: [protected] (Savings Account)
                          Branch: Byculla
                          +1 photos
                          Sep 25, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Aug 24, 2021
                          Updated by vishnu bral
                          I am presently in the bank & they are not accepting account closing form & neither giving any signature or stamp of rejection to close the account due to any valid reason.

                          It is affecting my credit score also.
                          Verified Support
                          Aug 25, 2021
                          Axis Bank Customer Care's response
                          Hi Vishnu, we request you to share the registered mobile number as we are unable to fetch any details with the account number given. Regret the inconvenience caused. Regards, Team Axis Bank
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                            S
                            saiprakashsp007@gmail com
                            Aug 24, 2021
                            Resolved
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                            Resolved

                            Address: Sv complex, kurnool AP

                            I got debited with 1699 /- without prior notice on Aug 03 2021. And the reason behind complaint is that we closed the account 3 to 4 months back by paying all formalities and dues. But still deducting amount in the name of protection policy is not legal. So please consider above information to resolve the issue and refund my amount.
                            Sep 25, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 25, 2021
                            Axis Bank Customer Care's response
                            Hi, we request you to share the registered mobile number. Regards, Team Axis Bank
                            Dear Customer,

                            We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                            Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                            Regards
                            CPP Team
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                              P
                              Pure singer
                              Aug 24, 2021
                              Resolved
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                              Resolved

                              Why are you deduct my 3000 amount without any updates . You did not updated us for this at the time of account opening. I want to return my money back . Otherwise sue you .
                              Sep 25, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 24, 2021
                              Axis Bank Customer Care's response
                              Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                                S
                                shivang19
                                Aug 24, 2021
                                Resolved
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                                Resolved

                                Credit Card Number not updated

                                Recently I got a credit card but every time I do an online transaction it shows "Your mobile number is not updated with us for online transaction".

                                Have talked multiple times to customer executive and each one of them said that your number is registered. Even then it is throwing this error.
                                Been fed up with this and talking to customer executive who charge heavy amount on call.
                                Will cancel the credit card if...
                                +1 photos
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                                Maheshkumar123
                                from Mumbai, Maharashtra
                                Aug 24, 2021
                                Resolved
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                                Resolved

                                Deducted amt as consolidated charges without any reason

                                They simply convert salary account to normal sb account without notice and deduct huge charges. ConsumerComplaints.in kindly help in return of my deducted charges....
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                                Rajput Aman Singh
                                Aug 23, 2021
                                Resolved
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                                Resolved

                                Address: Korba chhattisgarh

                                Dear sir,
                                Greetings for the day .
                                This is keep you inform that i m Aman singh thakur have a saving account with you Axis bank and my account got debited wid 600 on 22.08.21 as consolidated charges & GST charges.
                                Please help.
                                Sep 25, 2021
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 24, 2021
                                Axis Bank Customer Care's response
                                Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
                                Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                Same problem for me also last month 700 rupees this month 600 rupees total 1300 rupees please refund my money to my account

                                Consolidate charge - Comment #3882700 - Image #0
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                                  Sahil Gujjar
                                  Aug 23, 2021
                                  Resolved
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                                  Resolved

                                  Address: Devigarh, Patiala, Punjab

                                  Hello sir.
                                  My name is Sahil and I'm having my saving account in axis bank in Devigarh branch They had
                                  deducted ₹3302 included gst from my account yesterday of consolidated charges (22/08/2021) without any reason and i dont get any kind of message from them why they are deducting and branch staff is also unknown about that charges. So i want my money back and request to you sir take strict action regarding this issue. Because this things have a bad impact on reputation of Axis bank.
                                  Sep 25, 2021
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 24, 2021
                                  Axis Bank Customer Care's response
                                  Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
                                  Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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