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[Resolved]  Axis Bank — refund by amazon not received

Address:Shivatej Nagar, Sairam, Plot 635, Sector 18, 411019

I had ordered a product from amazon on 30 september 2019 and paid using google pay upi linked to my axis account. I had later cancelled the product. Amazon has generated refund on 3rd october 2019. However i have not received the refund yet. Amazon people are confident that the problem is from axis side since they have given reference number of refund. But axis bank customer care keeps saying that the reference number is of the order placed and not the refund. Amazon said that upi transfers have same reference for order and refund. Kindly look into the matter.
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Nov 19, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2019
Axis Bank Customer Care's response Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://application.axisbank.co.in/webforms/axis-support/sub-product/FraudDispute-Disp.aspx Regards, Team Axis Bank.
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I do not use our credit card till date but Rupees 7637.34 debit from our savings account for credit card payment. But till now I don't know why this amount debited from our savings account. I call to customer care of axis bank but till date no response from axis bank.

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Tapas@Kabi's reply, Oct 15, 2019
I do not use our credit card till date but Rupees 7637.34 debit from our savings account for credit card payment. But till now I don't know why this amount debited from our savings account. I call to customer care of axis bank but till date no response from axis bank.
Axis Bank Customer Care's response, Oct 16, 2019
Verified Support
Hi, we regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
Rs 354 0deducted from my axis saving account.please refund the amount.
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Axis Bank Customer Care's response, Oct 17, 2019
Verified Support
Hi, we regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
Mu refund
Amazon 899rs

Reply
Why Amazon prime is deducting money 1024/- every month since last month? I haven’t done anything and neither purchased anything and I have even complaint to amazon and they said they will refund last month i.e. February and still not got my money.

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