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Bharat Petroleum [BPCL] Complaints & Reviews

www.bharatpetroleum.com
1.8
Updated: Aug 16, 2025
Complaints 6079
Resolved
2101
Unresolved
3978
So far, so good. Bharat Petroleum [BPCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Petroleum [BPCL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Petroleum [BPCL] reviews & complaints page 6

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Edigi Hanmanthu
from Narayanpet, Andhra Pradesh
May 6, 2023
Resolved
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Resolved

Sir my name is Edigi Hanmanthu i have mode a mistake I select opt out of subsidy by mistake please i regret you to cancel my request you to restore subsidy my detail about connection is mentioned below
Consumer no[protected]
Consumer name-Edigi Hanmanthu
Aadhaar no[protected]
Email [protected]@gmail.com
Mobile no-[protected]
Distributor code-107791
Distributor name-padmaja gas agencies
Jun 3, 2023
Complaint marked as Resolved 
Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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    N
    Namo_15
    from Mumbai, Maharashtra
    May 4, 2023
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    Website: my.ebharatgas.com/bharatgas/QuickBook/BookAndPay?source=MB

    I have paid 1102.50 to bharat gas on the online website the payment portal shows pending wherein it has cleared my mothers bank
    Also I haven’t received any confirmation that the gas has been booked successful or such
    +3 photos
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      H
      HarishVenigalla
      from Rajampet, Telangana
      May 4, 2023
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      My name is Harish Venigalla taken Bharat gas connection during the month of Nov 22 from MARUTI BHARATH GAS DISTRIBUTORS, Bowenpally, Secunderabad.
      My Consumer Num:[protected]
      Since we are only 2 members, not even one cylinder has not completed yet.
      But suddenly yesterday evening i.e.; on 03rd May 2023 stating cylinder has been delivered vide booking reference num.5928.
      When we tried calling yesterday to office noone is answered.
      Today i.e; 04th May 2023 morning we tried calling at 10.40 they answered and told that due to low consumption they themselves had done dummy booking on behalf o[censored]s.
      How come they book on behalf o[censored]s without our notice. We have now a doubt they misutilized by booking with our consumer ID.
      Kindly help how to take action against the dealer.
      +1 photos
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        A
        Amitkumar4638
        from Delhi, Delhi
        May 4, 2023
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        Address: CNL automobile Shakti khand 4 indirapuram ghaziabad

        Refusing to ask for MobiKwik bar code from petrol pump employee. Due to which it took me more than half an hour to fill fuel and make payment. Due to heavy rains, many problems had to be faced.
        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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          G
          Girishsr
          from Delhi, Delhi
          Apr 29, 2023
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          I have tried book a refill on[protected] from BPCL app as usual I do, I have paid multiple times by credit card but the refill didn't confirmed, after that, I had to book it cash on delivery and received refill on[protected], I have reached to the credit card marchant for refund and they said payment was received by BPCL successfully, i would request to BPCL to refund my payments 1116×2= 2232 rupees. I have attached screenshot for the reference please let me know if you need any further details.

          Cons no: 99035026
          Phone: [protected]

          Payment method: credit card (xxxx-5237)
          +2 photos
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            P
            Probir1900
            Apr 27, 2023
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            My consumer no. 31628530. My distributer is jai hind gas services code 112360. My subscription is for double cylinders, but still i am facing such a bad service from bharat gas. I booked for refill supply on 24/03/2023 and cash memo prepared on 7/04/2023. But still not delivered dated 27/04/2023. Gas distributer is also not picking up the phone call. While once they picked on enquiring for gas not delivered they refused to deliver and ask to transfer to some other gas services. Disappointed of their behaviors and BPCL.
            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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              S
              sandeep kumar saw
              Apr 24, 2023
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              The density of petrol in 0.005 . i am telling him to improve his petrol density again and again. he told me that to do your work.
              Address of petrol pump :- at- barmasiya more post:- Dabri ps:- Birni distt:- giridih jharkhand. Landmark :- in front of bank of india barmasiya more. Please resolve it.
              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                P
                Psm31792
                from Pune, Maharashtra
                Apr 23, 2023
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                Address: Building :E, Gandharva Excellence Phase-3

                BPCL has initiated refund but it is showing refund failure
                +1 photos
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                  P
                  Psm31792
                  from Pune, Maharashtra
                  Apr 22, 2023
                  Resolved
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                  Resolved

                  Address: Building :E, Gandharva Excellence Phase-3

                  Using BPCL I was doing gas cylinder booking where I chose UPI payment and payment got successfully completed but bpcl app showed a error and not showing any booking in booking list.
                  Apr 23, 2023
                  Complaint marked as Resolved 
                  They have intiated refund but that is also showing failed in status
                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                    K
                    [email protected]
                    Apr 16, 2023
                    Resolved
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                    Resolved

                    Address: Sai gas service antophil mumbai

                    Sir at a online booking time I paid online amount and deducted my account but not seen in booking status
                    +1 photos
                    Apr 16, 2023
                    Complaint marked as Resolved 
                    Gas booking id 12820 booking date 16.04.2023 consumer id 99475305 mob number 9967909218
                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                      V
                      Vinay Janga
                      from Hyderabad, Telangana
                      Apr 15, 2023
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                      Address: MSW*TIRUMALA FILLING station, Pragnapur, Medak, Telangana, 502311

                      I came to Tirumala Filling Station Pragnapur Medak district Telangana, to fill petrol in my tata Nexon petrol car but the attendant filled the tank with diesel, after going some distance my car broke down I got the car towed and brought it to garage. When I asked the bunk manager he verified it in Cc tv an confirmed their mistake.
                      After i informed him about the mechanic charges he refused to pay the full amount saying that it's too much and started to bargain with me, i even offered to pay half of the amount of towing and mechanic charges. A friend of bunk manager threatened me saying that take the amount they are offering or do whatever I can and they will not give any more money.
                      I had to shed amount from my pocket as they were threatening me.
                      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                        M
                        Manoj s Joshi
                        Apr 13, 2023
                        Apr 14, 2023
                        This thread was updated on Apr 14, 2023
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                        Bharat gas - online payment done but receipt and confirmation message not received or refunded

                        Dear Sir / Madam

                        My consumer ID 48538323 i have booked the cyclinder through bharat gas online app and paid rs 1113.50 online below find the payment reference but i didn't receive any confirmation message either through app or through sms kindly do the needful my reg mobile no [[protected]]
                        Amt Rs. 1113.50
                        Amt Paid to BPCL Billdesk upi id bpcl.[protected]@hdfcbank
                        Paid On 9.00AM 13 april 2023
                        upi ref...
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                        J
                        Jyotiskaimal
                        Apr 13, 2023
                        Resolved
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                        Resolved

                        Address: Bharat Gas( Manisha Gas Agencies), Hanuman Nagar, Kalyan East -421306

                        We have received a Damaged Gas cylinder.
                        Base ring of the Gas cylinder is completely damaged. Delivery person denied replacement
                        +1 photos
                        Apr 13, 2023
                        Complaint marked as Resolved 
                        Replaced with Gas cylinder
                        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                          J
                          Jyotiskaimal
                          Apr 13, 2023
                          Resolved
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                          Resolved

                          Address: Manisha Gas Agencies, Hanuman Nagar, Kalyan East -421306

                          We have received a damaged Gas cylinder on 13 April 2023. The base ring of cylinder is completely broken. We have been denied replacement
                          Apr 13, 2023
                          Complaint marked as Resolved 
                          Replaced with new cylinder
                          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                            R
                            Roshniskd
                            from Indore, Madhya Pradesh
                            Apr 13, 2023
                            Resolved
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                            Resolved

                            Dear Sir Madam

                            The amount Rs1131 debited from UPI on 06.04.2023 on booking of cyclinder upi transaction[protected] userUPIID [protected]@OKHDFCBANK GPAY for consumer number 96631991 but booking refrence not generated .So other booking for cash on delivery made by me with booking ID 3474 which got delivered on 12.04.2023. and i made payment for it with upi traransaction Id[protected] upi [protected]@OKHDFCBANK.
                            I AM WAITING FOR REFUND DISPUTE RAISED IN GPAY THEY SAID THE AMOUNT IS COMPLETED RAISE REFUND TO BPCL SO I MADE IT.
                            URGENTLY REFUND THE AMOUNT AS ALREADY DELAY

                            THANKS

                            ROSHNI DEHARIYA
                            CONSUMER ID 96631991
                            Apr 13, 2023
                            Complaint marked as Resolved 
                            Dear Sir Madam The amount Rs1131 debited from UPI on 06.04.2023 on booking of cyclinder upi transaction 309687036583 userUPIID SKDDEHARIYA@OKHDFCBANK GPAY for consumer number 96631991 but booking refrence not generated .So other booking for cash on delivery made by me with booking ID 3474 which got delivered on 12.04.2023. and i made payment for it with upi traransaction Id 310214827086 upi SKDDEHARIYA@OKHDFCBANK. I AM WAITING FOR REFUND DISPUTE RAISED IN GPAY THEY SAID THE AMOUNT IS COMPLETED RAISE REFUND TO BPCL SO I MADE IT. URGENTLY REFUND THE AMOUNT AS ALREADY DELAY THANKS ROSHNI DEHARIYA CONSUMER ID 96631991
                            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                              B
                              basavakumarkanur
                              from Bengaluru, Karnataka
                              Apr 11, 2023
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                              Address: Bangalore

                              Hi Sir/Madam,
                              Using BPCL app booked the cylinder.
                              I have booked the cylinder and amount is also debited from account. But when I check the histroy, nothing is reflecting regardig booking. And cylinder is also not booked.

                              Please help me, resolve the issue
                              +1 photos
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                                B
                                Balaji Narayanamurthy
                                Apr 10, 2023
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                                Address: Plot No 30C

                                Account blocking please unblock my account we have not any Ather Account.

                                1. Registered Mobile No:- [protected]

                                2. Consumer ID/LPG ID:[protected]

                                3. Name of the Distributor:- Shri Sairam Bharatgas Services

                                4. Location (State/Territory etc.):-Tamil Nadu 60016
                                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                  B
                                  Balaji Narayanamurthy
                                  Apr 10, 2023
                                  Resolved
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                                  Resolved

                                  Account Blocking

                                  Address: [email protected]

                                  We have raised multiple compliant Account Blocking shri Sairam Bharatgas services is informing 1st April unblocked but today again Blocked please whom take caring below my issue Request you to update status when we'll get update unblock my account.

                                  1. Registered Mobile No:- [protected]

                                  2. Consumer ID/LPG ID:[protected]

                                  3. Name of the Distributor:- Shri Sairam Bharatgas Services

                                  4....
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                                  V
                                  verma.sachin99
                                  from New Delhi, Delhi
                                  Apr 6, 2023
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                                  My name is Sachin S Verma and I lived in Delhi 110096. I am registered customer of BPCl and my Consumer ID is 58470340. Today i.e. 06/04/2023 I am trying to book my LPG Cylinder via BPCL app and I have done my payment via UPI ID [protected]@axisb. Now the amount of Rs 1103 has been deducted from my bank account but booking has been failed on to the BPCL app. Transaction ID is UPIAR/[protected]/DR/BPCL BIL/HDFC/bpcl.[protected]@ dated 06/04/2023. Kindly get back my amount deducted from my bank account.
                                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                    C
                                    captdas
                                    from Mumbai, Maharashtra
                                    Mar 27, 2023
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                                    I was using BPCL Petro card- FA[protected]. Unfortunately, I lost the same. It was having balance amount with it. Requesting you for issuance of a new card to my address: 903, Tower-4, Crescent Bay, Bhoiwada, Parel, Mumbai-400012. For any further information, I can be contacted over my registered mobile number.
                                    Regards
                                    Capt Das
                                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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