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Bharat Petroleum [BPCL] Complaints & Reviews

www.bharatpetroleum.com
1.8
Updated: Nov 1, 2025
Complaints 6083
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2103
Unresolved
3980
So far, so good. Bharat Petroleum [BPCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Petroleum [BPCL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Petroleum [BPCL] reviews & complaints page 6

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G
Geetham26
May 14, 2023
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Address: Gaganpahad, Hyderabad

The pump was showing a density of 0.05 for diesel. And the guys were also not wearing any uniform. So I don't even know of this BP is official or fake?.
Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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    G
    Geetham26
    May 14, 2023
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    Address: Gaganpahad, Hyderabad

    The pumps display was show a density of 0.05 density for diesel. Please check the same for this branch just on the outskirts of Hyderabad towards Bangalore
    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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      S
      sk18
      May 12, 2023
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      Address: Kengeri

      Almost every petrol pump have started a scam where in rhey pretend to hear the wrong amount. Suppose I ask for petrol of 1000rs, they fill it up for 200. When i ask for the rest, they pretend to start it from 0 while they continue it from 200 itself, thereby scamming me of 200rs. There will always be an other person there who will come inbetween and distract you from watching the meter
      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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        P
        Preethy1022
        from Madurai, Tamil Nadu
        May 8, 2023
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        I visited Bharat petrol punk, near Valayapatti village,
        M/S. MITHUN FILLING STATION
        S.No.89/14B1, Valayapatty Village, Ring Road, Tirupparankundram Taluk, MADURAI-625 022.
        asked for a toilet that toilet is far from petrol punk toilet look like a horror place with no electricity it looks like a forest. The punk staff is not responding properly.I attached proof I visited that petrol punk take immediate action
        Please take any action about this I ve this experience very bad and scary toilet place I have never seen. please take immediate action.
        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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          Edigi Hanmanthu
          from Narayanpet, Andhra Pradesh
          May 6, 2023
          Resolved
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          Resolved

          Sir my name is Edigi Hanmanthu i have mode a mistake I select opt out of subsidy by mistake please i regret you to cancel my request you to restore subsidy my detail about connection is mentioned below
          Consumer no[protected]
          Consumer name-Edigi Hanmanthu
          Aadhaar no[protected]
          Email [protected]@gmail.com
          Mobile no-[protected]
          Distributor code-107791
          Distributor name-padmaja gas agencies
          Jun 3, 2023
          Complaint marked as Resolved 
          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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            N
            Namo_15
            from Mumbai, Maharashtra
            May 4, 2023
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            Website: my.ebharatgas.com/bharatgas/QuickBook/BookAndPay?source=MB

            I have paid 1102.50 to bharat gas on the online website the payment portal shows pending wherein it has cleared my mothers bank
            Also I haven’t received any confirmation that the gas has been booked successful or such
            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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              H
              HarishVenigalla
              from Rajampet, Telangana
              May 4, 2023
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              My name is Harish Venigalla taken Bharat gas connection during the month of Nov 22 from MARUTI BHARATH GAS DISTRIBUTORS, Bowenpally, Secunderabad.
              My Consumer Num:[protected]
              Since we are only 2 members, not even one cylinder has not completed yet.
              But suddenly yesterday evening i.e.; on 03rd May 2023 stating cylinder has been delivered vide booking reference num.5928.
              When we tried calling yesterday to office noone is answered.
              Today i.e; 04th May 2023 morning we tried calling at 10.40 they answered and told that due to low consumption they themselves had done dummy booking on behalf o[censored]s.
              How come they book on behalf o[censored]s without our notice. We have now a doubt they misutilized by booking with our consumer ID.
              Kindly help how to take action against the dealer.
              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                A
                Amitkumar4638
                from Delhi, Delhi
                May 4, 2023
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                Address: CNL automobile Shakti khand 4 indirapuram ghaziabad

                Refusing to ask for MobiKwik bar code from petrol pump employee. Due to which it took me more than half an hour to fill fuel and make payment. Due to heavy rains, many problems had to be faced.
                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                  G
                  Girishsr
                  from Delhi, Delhi
                  Apr 29, 2023
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                  I have tried book a refill on[protected] from BPCL app as usual I do, I have paid multiple times by credit card but the refill didn't confirmed, after that, I had to book it cash on delivery and received refill on[protected], I have reached to the credit card marchant for refund and they said payment was received by BPCL successfully, i would request to BPCL to refund my payments 1116×2= 2232 rupees. I have attached screenshot for the reference please let me know if you need any further details.

                  Cons no: 99035026
                  Phone: [protected]

                  Payment method: credit card (xxxx-5237)
                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                    P
                    Probir1900
                    Apr 27, 2023
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                    My consumer no. 31628530. My distributer is jai hind gas services code 112360. My subscription is for double cylinders, but still i am facing such a bad service from bharat gas. I booked for refill supply on 24/03/2023 and cash memo prepared on 7/04/2023. But still not delivered dated 27/04/2023. Gas distributer is also not picking up the phone call. While once they picked on enquiring for gas not delivered they refused to deliver and ask to transfer to some other gas services. Disappointed of their behaviors and BPCL.
                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                      S
                      sandeep kumar saw
                      Apr 24, 2023
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                      The density of petrol in 0.005 . i am telling him to improve his petrol density again and again. he told me that to do your work.
                      Address of petrol pump :- at- barmasiya more post:- Dabri ps:- Birni distt:- giridih jharkhand. Landmark :- in front of bank of india barmasiya more. Please resolve it.
                      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                        P
                        Psm31792
                        from Pune, Maharashtra
                        Apr 23, 2023
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                        Address: Building :E, Gandharva Excellence Phase-3

                        BPCL has initiated refund but it is showing refund failure
                        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                          Psm31792
                          from Pune, Maharashtra
                          Apr 22, 2023
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                          Resolved

                          Address: Building :E, Gandharva Excellence Phase-3

                          Using BPCL I was doing gas cylinder booking where I chose UPI payment and payment got successfully completed but bpcl app showed a error and not showing any booking in booking list.
                          Apr 23, 2023
                          Complaint marked as Resolved 
                          They have intiated refund but that is also showing failed in status
                          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                            K
                            [email protected]
                            Apr 16, 2023
                            Resolved
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                            Resolved

                            Address: Sai gas service antophil mumbai

                            Sir at a online booking time I paid online amount and deducted my account but not seen in booking status
                            Apr 16, 2023
                            Complaint marked as Resolved 
                            Gas booking id 12820 booking date 16.04.2023 consumer id 99475305 mob number 9967909218
                            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                              V
                              Vinay Janga
                              from Hyderabad, Telangana
                              Apr 15, 2023
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                              Address: MSW*TIRUMALA FILLING station, Pragnapur, Medak, Telangana, 502311

                              I came to Tirumala Filling Station Pragnapur Medak district Telangana, to fill petrol in my tata Nexon petrol car but the attendant filled the tank with diesel, after going some distance my car broke down I got the car towed and brought it to garage. When I asked the bunk manager he verified it in Cc tv an confirmed their mistake.
                              After i informed him about the mechanic charges he refused to pay the full amount saying that it's too much and started to bargain with me, i even offered to pay half of the amount of towing and mechanic charges. A friend of bunk manager threatened me saying that take the amount they are offering or do whatever I can and they will not give any more money.
                              I had to shed amount from my pocket as they were threatening me.
                              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                M
                                Manoj s Joshi
                                Apr 13, 2023
                                Apr 14, 2023
                                This thread was updated on Apr 14, 2023
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                                Bharat gas - online payment done but receipt and confirmation message not received or refunded

                                Dear Sir / Madam

                                My consumer ID 48538323 i have booked the cyclinder through bharat gas online app and paid rs 1113.50 online below find the payment reference but i didn't receive any confirmation message either through app or through sms kindly do the needful my reg mobile no [[protected]]
                                Amt Rs. 1113.50
                                Amt Paid to BPCL Billdesk upi id bpcl.[protected]@hdfcbank
                                Paid On 9.00AM 13 april 2023
                                upi ref...
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                                J
                                Jyotiskaimal
                                Apr 13, 2023
                                Resolved
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                                Resolved

                                Address: Bharat Gas( Manisha Gas Agencies), Hanuman Nagar, Kalyan East -421306

                                We have received a Damaged Gas cylinder.
                                Base ring of the Gas cylinder is completely damaged. Delivery person denied replacement
                                Apr 13, 2023
                                Complaint marked as Resolved 
                                Replaced with Gas cylinder
                                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                  J
                                  Jyotiskaimal
                                  Apr 13, 2023
                                  Resolved
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                                  Resolved

                                  Address: Manisha Gas Agencies, Hanuman Nagar, Kalyan East -421306

                                  We have received a damaged Gas cylinder on 13 April 2023. The base ring of cylinder is completely broken. We have been denied replacement
                                  Apr 13, 2023
                                  Complaint marked as Resolved 
                                  Replaced with new cylinder
                                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                    R
                                    Roshniskd
                                    from Indore, Madhya Pradesh
                                    Apr 13, 2023
                                    Resolved
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                                    Resolved

                                    Dear Sir Madam

                                    The amount Rs1131 debited from UPI on 06.04.2023 on booking of cyclinder upi transaction[protected] userUPIID [protected]@OKHDFCBANK GPAY for consumer number 96631991 but booking refrence not generated .So other booking for cash on delivery made by me with booking ID 3474 which got delivered on 12.04.2023. and i made payment for it with upi traransaction Id[protected] upi [protected]@OKHDFCBANK.
                                    I AM WAITING FOR REFUND DISPUTE RAISED IN GPAY THEY SAID THE AMOUNT IS COMPLETED RAISE REFUND TO BPCL SO I MADE IT.
                                    URGENTLY REFUND THE AMOUNT AS ALREADY DELAY

                                    THANKS

                                    ROSHNI DEHARIYA
                                    CONSUMER ID 96631991
                                    Apr 13, 2023
                                    Complaint marked as Resolved 
                                    Dear Sir Madam The amount Rs1131 debited from UPI on 06.04.2023 on booking of cyclinder upi transaction 309687036583 userUPIID SKDDEHARIYA@OKHDFCBANK GPAY for consumer number 96631991 but booking refrence not generated .So other booking for cash on delivery made by me with booking ID 3474 which got delivered on 12.04.2023. and i made payment for it with upi traransaction Id 310214827086 upi SKDDEHARIYA@OKHDFCBANK. I AM WAITING FOR REFUND DISPUTE RAISED IN GPAY THEY SAID THE AMOUNT IS COMPLETED RAISE REFUND TO BPCL SO I MADE IT. URGENTLY REFUND THE AMOUNT AS ALREADY DELAY THANKS ROSHNI DEHARIYA CONSUMER ID 96631991
                                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                      B
                                      basavakumarkanur
                                      from Bengaluru, Karnataka
                                      Apr 11, 2023
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                                      Address: Bangalore

                                      Hi Sir/Madam,
                                      Using BPCL app booked the cylinder.
                                      I have booked the cylinder and amount is also debited from account. But when I check the histroy, nothing is reflecting regardig booking. And cylinder is also not booked.

                                      Please help me, resolve the issue
                                      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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