Bharat Petroleum [BPCL]
Bharat Petroleum Corp. Ltd.
Customer satisfaction rating: 38%
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5475
COMPLAINTS
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Bharat Petroleum [BPCL] Customer Care

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Address
1st Floor, Golden Triangle Bldg., P.O. Navjeevan, Navrangpura
Ahmedabad
Ahmedabad District
Gujarat
India - 380014
Landmarks:Near S P Stadium Road

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 224 344  [Helpline]
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503
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201
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255
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134

Phone:
Phone:
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174
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84

Additional info
Chairman's Office
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3874

Refinery
Bharat Petroleum Refinery, Mahul, Chembur, Mumbai 400074
Tel:
+91 22 2553 3888
+91 22 2553 3999
+91 22 2552 4888
+91 22 2552 4999
Fax: +91 22 2554 2970

Delhi Co-Ordination
ECE House, Post Box No. 7, Connaught Circus, New Delhi 110001
Tel: +91 11 2331 6891
Fax: +91 11 2331 6894

Retail Business Head Quarters
Maker Towers E and F, 12th Floor, Cuffe Parade, Mumbai 400005
Tel: +91 22 2218 9172
Fax: +91 22 2218 2304

Lubricants Business Head Quarters
Bharat Petroleum Corp. Ltd., Bharat Bhavan - II, Ballard Estate, Mumbai 400 001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3801

Aviation Business Head Quarters
Plot No. A5 and 6, Sector 1, Noida 201301, Dist. Gautam Budh Nagar Tel:
+91 12 0247 4161
+91 12 0247 4165
Fax: +91 12 0247 4483

LPG Business Head Quarters
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2283 2646

Industrial & Commercial Business Head Quarters
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3671

Chief Vigilance Officer
Bharat Petroleum Corporation Ltd., Bharat Bhavan - 1, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai - 400074
Tel: +91 22 2271 3261
Fax: +91 22 2271 3611

Gas Head Quarters
Bharat Petroleum, Bharat Bhavan - 3, 13 Walchand Hirachand Road, Ballard Estate, Mumbai - 400001
+91 22 2271 3509

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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38%
Complaints
5475
Pending
0
Resolved
2060
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Bharat Petroleum [BPCL] Complaints & Reviews

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I made a transaction of Rs 809.50 towards refill of bharat gas on 29/04/2021 through the transaction ID[protected] through...
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I have been book my cylinder date of 1st of May 2021 But still i dont get my cylinder at my home and dont even call from your delivary excutive.This is happen everytime with me please take action on this
May 05, 2021

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Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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    Rajaram Gas Distributors, Windercity, Katraj, Pune 46
    Distributor Code-112245

    Gas Cylinder is asking for additional charges for delivery at home.
    May 03, 2021

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    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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      I want a valid reason as in why our gas booking has been blocked without giving us any intimation before hand or not calling and informing us about the blocking of our account. IF the account has been registered twice which we are not aware of your should have atleast given a call or should have dropped a mail for informing that the account or mobile no has been registered twice and please change the registered mobile number at the earliest before the account is blocked from our side. We are senior citizens travelling in this covid situation is not possible for us therefore we want a valid reason as is why our account is been blocked without given any information before hand.
      Apr 28, 2021

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        Reg 3903837, Muzaffar from Customer Care called to me on my mobile no 9700XXXXXX on 24th April, 2021 at 3:35pm, He spoke to...
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        Dear team I applied for new gas connection order Id 77464873
        Pl. Resolve the issue to further processing.
        Thanks
        Apr 24, 2021

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        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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          Received SMS that booking no 2368, LPG cylinder was delivered on[protected].however it has not yet been delivered and delivery was not even attempted. The booking was done as prepaid
          Apr 17, 2021

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          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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            Sir,
            I made a transaction of Rs. 814/- towards refill of LPG on[protected] through the transaction ID[[protected]]...
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            Sir,
            I made a transaction of Rs. 814/- towards refill of LPG on[protected] through the transaction ID[[protected]]...
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            Sir i have book cylinder through bpcl app and also i paid before through online. But cylinder stil not delivered every time gas man asking extra money 70 to delivery. Whenever i book cylinder i got depressed my phone no. [protected] my name j samson my customer id 20321826 kindly bring me a permanent solution.
            Delay to delivery my cylinder
            Apr 06, 2021

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            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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              I have booked Bharat gas LPG Cylinder on 29/03/2021 and made online payment using South Indian Bank Debit Card. Amount Rs....
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              Sir I request to delivery man online payment facility is Available ho man is said one time done another time not accept so...
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              OTP not receiving from bharat petroleum, whenever login/password forgot means...

              i checked for lot of time and different consumer no also
              Mar 25, 2021

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              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                Sir, I don't have a payment of 30000.Whenever I pay, the field tells me, I have been trying for 6 days, please tell me a solution.
                Payment
                Mar 24, 2021

                Complaint Status

                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                Mar 24, 2021
                Updated by Rajkamal t
                Sir, I don't have a payment of 30000.Whenever I pay, the field tells me, I have been trying for 6 days, please tell me a solution.

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                  [Resolved]

                  The delivery agent is charging extra money for delivery of the LPG cylinder. When denying to pay the extra money the delivery agent tell us to come far from our home/address and to pick the LPG cylinder ourselves.
                  Mar 25, 2021
                  Complaint marked as Resolved 
                  The LPG cylinder was received successfully without any problem after filing the complaint
                  Mar 23, 2021

                  Complaint Status

                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                  Haribharth gas agency at tiruvallur, my CSID:27131275
                  This agency delayed delivery and more than Rs.50 with a cylinder cost, every time delivery man asking, shouting my house.I informed this agent, but other delivery man only sent, He as well as asking more 50/- rs.
                  Please enquiry the agent
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                    I m surinder Jagota [protected]
                    For last one year I m receiving messages on my mob no that amount 3480244 is overdue...
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                    Sir i am rekha devi my consumer no. is 91640244.
                    by mistake my subsidy was giveup.
                    i want to deactivate my subsidy giveup again.
                    sir kindly activate my subcidy again.
                    Mar 21, 2021

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                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                      Respected sir,

                      I am Lanka Durgaiah, having consumer No:39303032 with distributor No:117432

                      I...
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                      II had requested for change of address on 07 Feb 2021. The details are as under :-
                      SERVICE DETAIL :

                      Request ID - A208623
                      Service Type - Address change Request
                      Status - Pending
                      Created Date[protected]

                      This post I have made on 18 Mar 2021. Till this morning (11.30 am) the same message is shown.
                      Mar 18, 2021

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                      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                        Dear sir
                        I Am Rathnamma consumer number 52929464,
                        Still cylinder not delivered
                        I book my cylinder on...
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