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Bharat Petroleum [BPCL] Complaints & Reviews

www.bharatpetroleum.com
1.8
Updated: May 16, 2026
Complaints 6088
Resolved
2104
Unresolved
3984
So far, so good. Bharat Petroleum [BPCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Petroleum [BPCL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Petroleum [BPCL] reviews & complaints page 3

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S
Sp Jagota
Mar 23, 2021
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Wrong message of overdue amount

I m surinder Jagota [protected]
For last one year I m receiving messages on my mob no that amount 3480244 is overdue and clear it .
To inform you that I am never linked with BPCL . You are requested to look into it personally. I m being harassed with this message. If this is not solved immediately I will have no option but to follow legal action .
Pl do the needful. I have reported it earlier also on your customer care...
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D
durgaiah
Mar 20, 2021
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Gas refill not delivered but showing a delivered

Respected sir,

I am Lanka Durgaiah, having consumer No:39303032 with distributor No:117432

I have booked the refill on 29/01/2021 with order No: 24678.
I paid the amount online. I have waited for a long time for refill and checked in website and I am shocked to see that the cylinder got delivered on 19/02/2021.

Immediately I raised the complaint through customer service with No:6710796....
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[email protected]
Feb 11, 2021
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Amount deduction but payment status failed

Dear Sir, i have booked gas cylinder through Bharatgas app and made payment through billdesk upi on[protected] at 17:40, money has deducted Rs.771 from bank of baroda . but payment status showing failure
Bank ref:upi/[protected]/17:40/upi/billdeskpg, amount Rs.771
refill booking history:
booking date:[protected]
refill type :web
order reference no:100811
payment status: failure payment
type:...
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P
poovendran100
Sep 22, 2020
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bharat gas online payment failure - no refund, charged twice

Address: Kangeyam, Tiruppur, Tamilnadu

I have booked cylinder through bharat gas android app. Order id 63813. Refill id : [protected]
Payment successful in billdesk-upi (Google pay). But in bharatgas app shows payment failed.
Delivery man collected 630+50 rupees in cash as well. Kindly refund the amount. Compliant no : 6112872 closed without proper resolution. 2nd complaint number for same issue : 6118145.

Also i had discussion with bpcl customer care...
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M
Manoharan Manoharan
Aug 30, 2020
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misbehaviour with customer and non issue of system bill - reg.

Address: 4/22, Senthil Nagar Extn., Kuthanur , Guduvanchery

Gd morning sir/madam myself manoharan police head constable gr. I of villivakkam chennai. Sir/madam on 27/08/2020 at about 13/10 hrs on the way to my office i went to your one dealer named balasubramaniam auto diesel centre, which was located on the gst road no. 4/231 vandalur, chennai -48.
I went to first pump to fill fuel to my bullet for the amount of rs.500/- one gentleman (Name not known) attended fill the fuel improperly. Nevertheless...
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A
archana@82
Aug 25, 2020
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Showing payment status pending

Website: www.ebharatgas.com

I have booked bharat gas lpg cylinder on 25/08/2020 and made online payment using sbi debit card. Amount ₹ 698.73/- was deducted from my account but still it showing payment status as pending on bharat gas cylinder booking site. Payment made through cc avenue(order#14498869, cc avenue reference#[protected] . I have neither received any payment confirmation from bharat gas site nor amount refunded to my account as this transaction get...
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G
Gayatri Kharvi
Jul 13, 2020
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Cylinder not delivered

Address: Room no-3 bhiku jamsu chawl tings village Saki vihar road powai mumbai no.. 72

I have booked bharat gas lpg cylinder on 07/07/2020 and made online payment using gpay upi payment. Amount ₹ 594/- was deducted from my account and status showing payment success but cyilender not delivered payment made through ccavenue. Plz check... And my refunded in my account. Plz it's very urgent....
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A
[email protected]
Jun 16, 2020
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Mobile number change

I have already request in app
Change the mobile number
But no reply request date is 11.06.2020...
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Kiran Gajare
May 8, 2020
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payment refund

I booked a gas refill through the bharat gas app and made online payment with upi. The amount got deducted from my bank account and then the process failed. When my refill delivered, i had paid the whole amount in cash. I request a full refund of the amount paid online.
Amoumt: rs. 579
Distributor name: sai gas service
I tried calling them but they never answer.
Sharing the payment reciept and payment failure...
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S
susamapanda
Apr 25, 2020
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complaint against madan, mohan, bharat gas balakati khurda odisha

Address: At/Po-Sangalai Sasan, G.P-Laxminarayanapur, Ps-Pipili, Dist-Puri

Respected madam/sir, greetings from sushama panda residing at - sangalai sasan, po-sangalai sasan, g. P-laxminarayan pur, ps-pipili, dist-puri odisha, i have been continuing as a lpg consumer under ujwala scheme, my consumer no. Is[protected], mater of regret is that due to lock down situation i am not able to visit the gas supply centre. Inspite of that already i have faild more than 3 times to receive the gas.in this regards i would like...
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Nish1002!
from Hyderabad, Telangana
Apr 12, 2020
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gas cylinder not delivered but received message saying delivered

Hello, i booked lpg gas cylinder on 10-04-20 and received an sms indicating the cylinder was delivered on 11-04-20. However, the cylinder was not delivered to me, incorrect information is reflecting on refill table. I tried calling customer care but the office is closed due to covid19. I tried submitting complaint but i received an error saying there was a technical issue.
Please contact me asap as i don't want to order food from...
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S
Subi56565
Apr 4, 2020
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jayabharathi gas agency

Address: Jayabharathi gas agency, aniyaram, kannur, kerala, india

I have a gas connection with jayabharathi gas agency in peringathur, kannur. And i booked to refill it. And it almost 4 weeks before. And i got a message to my mobile number (The bill already printed) but i didnt got the gas till yet. I think they distribute the gas anyone else..
My detailsshown below:
Yousaf, albyth house, kariyad
Customer number: 61204767...
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P
Piyush Nishant
from Powai, Maharashtra
Mar 31, 2020
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gas subsidy opt out menu option clicked by mistake

Address: S/O-LT.KAILASH CHOWDHURY AT+PO:-SARVODAY NAGAR, BEGUSARAI. 0, Begusarai, Bihar, 851129

Dear sir,
I would like to say that i installed the mobile application of bharat gas to book gas for refill. This is my first time to book the gas online.in the left menu slider of application there is a option for subsidy opt out by mistake this option is clicked (My intention is to check online subsidy) and we did not get any kind of alert about giving up subsidy.
When i call customer care they told me that it will take 365...
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A
Arunya2015
Feb 13, 2020
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two cash memo generated within two days

Address: Room No.2, Bhavi Putra Building, Gupte Road, Dombivali West, Thane, Maharashtra, 421202

Dear sir,
My consumer no. Is 58481085
My name is tushar, i am getting bharat gas supply from jagannath gas co. Dombivali west

I have booked cylinder on 11th feb 2020 and received cash memo no. 123260 of rs. 685/- for booking no. 107600 on that day we are not in our room but not so far from room but delivery person not ready to wait for 5min and went away after several calling to him he didnt came on the same...
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M
murugesangct
Jan 17, 2020
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how to find consumer number

Address: 11/3 10TH CROSS MAGADI ROAD, 560023
Website: murugesan openssl at google => murugesandins, openssl change all links my profile

Hi

I feel to register at https://my.ebharatgas.com/bharatgas/QuickBook/BookAndPay?source=MB
1. Today i paid 717 (Id: [protected], order number: 236446 paid at 17-jan-2020 07:20:00 am ist)
2. During registration it is asking consumer number
3. Calling[protected] and 1906 is nothing but empty recycle dust bin (No use)
I need to get my consumer number

Regards
N. Murugesan...
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P.s.bose
Jan 8, 2020
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inappropriate hoarding at petrol pump

Kishore service stn located at fe 12 salt lake city. Kolkata 700091 displayed a large size hoarding depicting a male scooterist with helmet alng with a female pillion rider without a helmet chatting with uniformed bharat petroleum staff. Pl examine whether this hoarding is in conformity with the principle of govt that "no helmet no petrol"
P. S. Bose
M [protected]...
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S
Sachin
Jan 5, 2020
Jun 23, 2026
This thread was updated on Jun 23, 2026
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maximum otp limit exceeded

Address: Dhankawadi, 411043

I have applied for new gas connection on 21st december 2019.
My request id is 71487035.
I checked for two weeks and all that time it showed "documents verification is under process". So i kept checking every day.
Now whenever i put my details to check the status "maximum otp limit exceeded" message show up. I am not able to know how long bharat gas will take to verify the documents. I want to pay online but due to this...
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S
sneh1
from Kolkata, West Bengal
Nov 1, 2019
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hand made bill

Address: Puspalay, Bano Manzil Road, Pahari Tola,, Harmu Road, Ranchi, Jharkhand, 834001

This is to inform you that the bill you provide by machine printed is white out within 15days. We need hand made or computer printed billed bill for our recored to show income tax dept at the time of scrutiny or ca at the time of audit.

But your manager at pump was refused to provide to same and advise to take xerox of the same.

This is genuine?

Sneh kumar poddar
Mobile [protected]...
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S
Sreenath K
from New Delhi, Delhi
Oct 18, 2019
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online payment for gas booking not reflected

Address: Bangalore, Karnataka, 560075

I am a bharat gas consumer. I have booked a cylinder online on 15th october 2019. My lpg id is:[protected], orno : 6680, consno : 53599169. Paid the amount online and got the mail about the payment to my mail. But, the same is not reflected online, and when the cylinder delivery came on 17th october, i paid the cash again to the delivery boy. I need my online payment amount to be refunded back to me....
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V
vvishnucharan
from Bengaluru, Karnataka
Aug 28, 2019
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lost my bharat gas consumer id, and other papers.

Address: Raigad, Maharashtra, 410210

I have shifted to kharghar now, and require a new bharat gas connection.
I am a bharat gas customer. I lost my bharat gas connection related papers during my shifting. I do not remember my consumer id. However, my mobile number is registered with bharat gas department. This may be used by bharat gas to share a retrieve my consumer details.

Request bharat gas to retrieve my information from my phone number.
br...
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