Bharat Petroleum [BPCL] Complaints & Reviews

Complaint against
BHARAT GAS
(Supplier of LPG cylinder)

Their email ID
[protected]@bharatpetroleum.in

1. As per the government notification, they have relaunched DBTL scheme to provide subsidy on the LPG cylinders.
2. Screenshot attached herewith as PDF file categorically showing the concern notification.
3. But it is surprising and regretful to find that the gas services people do not provide this subsidy and the blindly say, we are not aware of any such a scheme.
4. . we pointed out the matter to Bharat Gas, but instead of providing any resolution and redressal, asking gas services people to provide subsidy as per the government notification, they simply closed the case. What an irresponsible attitude, totally against and violating consumer protection Act 1986.
5. We also asked Bharat Gas people, as to how could I change my bank account online through their website or app, where my account is already linked with Bharat Gas? No response from them.
RK Agrawal

Attached
Screenshot showing government notification and also all details of our account with Bharat Gas.

My wife had applied for a new gas connections on 1 Feb 2023 with all the documents attached online. After 14 days got confirmation to make payment.

While generating OTP its showing max OTP exceed and unable to proceed.

Request ID 84547104.

Request you to look into on urgent as of now every 2 days getting from outside person per KG which is very painful to servive

We booked prepaid LPG refill on 24th January yet not delivered, we are following since 8 th February placed complaint thrice, no reply or response yet. Now checked the shop is also closed. Tried to change dealer, it's not allowed on app as we have delivery of cylinder due. Arrange for the cylinder refill at the earliest.

I’ve received on 13/2/2023 from Mallelil fuels low density petrol which had a density of 700kg/m3

I have forgotten to add the SMS screenshot.

Please take a look at the screenshot of the SMS which I have received. I have not ordered any cylinder in the near past, nor have I received any. I wonder if it is inadvertence or fraud.

Please take a look at the attachment. I have not booked any cylinder or have I received any. Please take a look at the attachment and let me know what should I do?

I had booked gas cylinders on 10 Feb, which I paid through UPI.
Payment was successful but payment status was showing Aborted in Hello BPCL app.
I have also called customer care but till now my amount is not refunded.

Please refund my amount .

Am trying to make a payment it's so difficult for me, it's getting stuck and loading and loading. Also otp also exceeded kindly make it resolve my registration number is 84554589

Hi,

I had booked a refill using the BPCL app on 11th Jan 2023. The payment was made through an UPI and the amount was debited.

The status shows as aborted with the following details:
Transaction id: LPG00000000GRJQG
Refund status : -
Refund ID : NA
Amount: Rs. 1070
Ref id:YHD[protected]

My consumer id: 53135403
Distributor: Manish bharathgas gramin vitrak, Nellikuppam, Chengelpet-603108

I subsequently ordered the refill again and paid by cash.

Kindly refund the aborted transaction money paid by UPI, ASAP.

Thanks
Ramachandran R S

Dear Sir/Madam,
I am having a gas connection from your company.The consumer id is 22525711 I had applied for a gas refill many times booking reference numbers as follows 212079 / 194928 / 175620 / 172297 / I telephoned the gas agency Tirumala Enterprises many times to enquire about the delivery but they are not responding. I have checked the delivery status online and it's showing delivered. It has been over 40 days now but I have not yet received any gas cylinders.
i have complained about this on Bharat Petroleum Customer Care and they have issued complained numbers but no action has been taken. the complain numbers as follows 05340933 / 05245049
Is this the way your gas agencies are dealing with customer grievances? Kindly take necessary action immediately.

Today filled my car with petrol at sakshi filling stn. Barog bye pass near solan - hp thinking it’s a company owned pump becoz the display board on highway reads petrol pump now open company pump, below bp logo. Naturally i thought it’s owned by bp but staff told me its not so. I wondered how could they put up a board displaying company pump and mislead customers. Thereafter on enquiring about air, i was told not available. That gave me a shock kas to how they could deprive clients of free air and operate against company policy. Is no one looking after such things happening in broad day light.
Request to take action and inform me.
Satish vats
[protected]. I have pictures which i can provide when asked.

Everytime delivery man asking extra 50 rupees. Is it mandatory to pay extra amount to delivery?

Recently I booked refill online but delivery person demanded 50 rupees to give cylinder and I paid RS 50 to him.

Consumer No: 22694476

We have asked the petrol pump boy of M/s MAA TARINI FILLEX, Harichandanpur, Keonjhar to full the tank in our Honda City at around 1 PM on 22.01.2023 during our visit to Maa Traini temple. After auto cut I have asked the pump boy to stop the fuelling, but he did not stop there and continue filling. Due to that, the tank was overfilled and product starts come out from the car tank. We have asked the manager to look into the issue but he was so rude that even after the issue was with the pump staff, he did not listen to us and charged us the full amount of Rs. 3649/-. This is so pathetic behaviour in the land of Maa Tarini.

I called the gas cylinder supply person for gas delivery but talked in bas language and then I went to Santosh gas agency for complaint but they started supporting him instead of asking from the person they started arguing with me. I gave written complaint to them but they not taken from me.they not supplied the cylinder but I have received msg of gas delivered. Pls take strict action against them

Hetal bpcl Petrol pump sanjeli ki sikayat .
Petrol diesel me bhel sel karata hai or grahak ke sath bhura vartan karata hai aur miter mai setting karake Petrol diesel kam deta hai grahak sikayat karate hai to dilar grahak ke sath bura vartan karta hai

We have been facing issues regarding the delivery of LPG gas at our house despite booking.As per the rules the gas should be delivered at the consumer house after being booked but while that is not the case they have been responding to it in rather lucrative way

From
Thiruvalla Taluk
Peringara village
Kerala

To
The CMD/Incharge
Bharat petroleum
Emailed to cmd mumbai

R/sir
With due respect I request you to pls have a look of bharat petroleum petrol pump situated besides St. George orthodox Church, paliarakara, Pathanamthitta district, Thiruvalla sub district, paliarakara, kerala.
The people working there are not nice to the customers needs.
This is not the first time, many times I go to the petrol station but they never use the lock to deliver the petrol, if we say they won't listen and never give the free air.
Today also when I go to the petrol pump I had a petrol of 450/-Rs and asked them to fill the air. The petrol man told me to go and stand near the air station but for 15 minutes no one came there to fill the air in between one man told to the other to fill the air but he told that after sometimes he will go no need to respond.
Then simply I take my mobile and make it rotate seeming like I am taking the pictures then 2 peoples came running and open the air station and put a switch and told that there is no current.
I asked him if there is no current then how peoples are filling the petrol. Then he gives a reason that petrol is working thru electricity and air filling is working thru solar.
Again I taken the mobile and started rotating seems like I am making the videos. Suddenly solar system started working and I got the air filled then a threatening came from the petrol pump peoples that if our face come outside then we will give a case against you in the court.
Then a body builder came to me asking what is the problem (may be the incharge or manager) he told that we think you are standing here to do the call or making a call to someone that is why we were not coming

The petrol filling man atfirst told to go and stand person will come and fill air
Then one person told donot respond which I heard
Then person came and told no current
Then told that it is solar based air station
Then suddenly came the current
Then they thought I was making a call

Pls. Correct me if I am wrong that in petrol pump air and bathrooms are free and in petrol pump mobile phones are restricted.

Lots of peoples are facing problems in that petrol pump

If you think sir I am right and people get the sufficient service then I request you to pls have a look in it

Awaiting for a favorable action

Thanks
With regards
A suffering customer

I have been checking gas cylinders from past 4 months and have found all gas cylinders received at home are 3 to 4 kg less in weight as shown on cylinder. All cylinders are sealed but weight is less.This seems to be a big scam .If you could do something please do so or I will escalate it to the PMO office.

The staff was not behaviour was not good