Bharat Petroleum [BPCL] Complaints & Reviews

The BPCL Gas Distributor ASHA DEEP in 852 M.B.ROAD BIRATI KOLKATA 700051, Distributor Contact [protected], is deliberately making late in delivery of Domestic LPG Gas Cylinder to customers.

Sometimes, these distributors charge extra money (about Rs.200/-) to give same day delivery. The Distributor is very corrupt and they were wrongfully forcing the customers buy Gas Lighter, Cylinder stand, Hose pipe and Gaskit even though I had these.

This time I had warned them that I am going to record his telephonic conversation and from then the Distributor is not receiving my Call.

These Distributors are also taking tips of Rs.50 for delivering the Gas as extra and beyond the Govt price.

Petrol pump near vanijya bhawan, sherkotda, kankaria ahmedabad 380022 gujarat staff cheating with different techniques and provide less quantity of fuel please look out that pump

After multiple complaint lodged with Bharat petrolium through customer care and e-mail for initiating refund for cancellation of LPG Cylinder, no mail revert is received from your end. Kindly look into the matter and initiate refund at the earliest.

LPG booking ID- 216891
Date of LPG booking - 8th December, 2022.
Date of auto-cancellation of LPG booking- 17th December, 2022
Booking mode - Online (using Indusind Credit card)
Transaction ID no. - 75105172342002783229665

I had booked LPG Cylinder on 8th December 2022, which got automatically cancelled without intimation on 17th December 2022.
No refund initiated for the same till date as I had lodged complaints multiple times through customer helpline number.

I'm requesting to kindly refund the paid amount for cancelled LPG delivery schedule.

I hereby sharing LPG booking details for your reference.
Booking ID - 216891
Transaction Id 75105172342002783229665
(Using Credit Card)
Consumer Id[protected]

Please do the needful at the earliest.

I have booked Bharat Gas on 5th of Dec 2022 and I have received this message.

Cash Memo 64807 of Rs.1105.00 generated for Booking 61660.Chk cyl on Dlivery.Nw opt for refill portability by booking cyl with distribtr o[censored]r choice.TnC BPCL

On Dt 6th Dec 2022 again I have received this message

Ref. your booking 61660, LPG cylinder was delivered on[protected]. Click https://bit.ly/1BPCL to install new Hello BPCL app for booking your next refill & more

and I would like to mention one more thing that I have also received the Subsidy amount of 40.71 without delivering the cylinder.

they have not even call also.

If I have not received the cylinder and how the delivered and Subsidy has come.

this is A FRADULANT activity the agency is doing.

Request you to take strict action against bharat gas.

Delay in Refill delivery, order booked on 20th November. order No. 201527 but even after 20 days refill is not delivered.
complaint raised at call center on 8th Dec Complaint No. 05275539 but even they are not able to get cylinder delivered.
They have the same answer we are escalating to concerned department, no team leader available to give satisfactory reply and arrange for delivery, spoke to various persons Mr. Fiazan, Shibansh, Miraj but nobody is able to provide solution

Date of Incident: 02/12/2022
Client Number:[protected], 222758, 222643, 229716, 229711
Distributor code: 371884
Distributor name: Bhiwandi Gas Centre
Description:
I am from Ramlu, from Bhiwandi. Bharat gas delivery guys always demand extra money from consumers. When we question them regarding this extortion the reply is that they are not paid a single penny. I then tried to reject them for extra money, but they do not leave the door, they keep asking until we pay them, this happens every single time of the delivery. I started to book my refill via PhonePe(online booking platform) and even completed the payment. However, today while making the delivery, the delivery guy was demanding 20-30 rupees. I refused to pay stating that the delivery charges are paid by us while booking which reflects in the bill. But still he was not leaving the door, so I had to pay him forcefully. This is totally a kind of exploitation of ignorance. Members of most household in our neighbourhood complain about this.
Kindly look into the matter and do the needful.

I tried to book gas cylinder on 23/11/2022 from Bharat petroleum app payed the amount(1053) via debit card
Amount got deducted after it shows unable to process the booking .
It also mentioned that amount will be automatically refunded after 3 days but still it's not refunded

TRANSACTION ID :LPG00000000FHHIC

REFUND ID:YUR[protected]
Refrence ID: YUR[protected]

Sir i booked gas on 21/11/2022 through hellobpcl app .booking failed but amount thousand seventy seven rupees(rs 1077) deducted from my account.it shows within three days it will automatically refund to your account so i waited still now i cant get refund.

TRANSACTION ID :LPG00000000FE6N8

REFUND ID:YUR[protected]

Hi,
I am trying to generate OTP to make the payment for new Bharat gas connection. But it is showing 'Maximum OTP limit exceeded'.

As per the representative, it will go after 24 hours. But the 24 hours have crossed, still I am facing the same issue.

My request I'd is 84158679....

Dear Sir/Madam

I have filled up petrol from Bharat Petroleum outlet having address, DJ/15 RAJARHAT, West Bengal, https://indiapl.com/west-bengal/bharat-petroleum-56802. on 14th Nov in the morning while i was going to office. I drove down to office and while coming back i saw my car was creating problem and its giving jerk. The next day i called Toyota to check my vehicle. They did a thorough checkup and didnt find any problem. They highlighted petrol quality is not good for which it is happening. I have filled up petrol almost worth 4500/-. Toyota is asking me to throw the petrol however i am stuck as what to do in this case. Kindly suggest. My phone no is [protected].

Hajratganj chaurahe par bharat petrol pump par tala lage k rakhte hai puchne par personal use batate hai

After booking my cylinder on 5th November 2022 through Amazon pay the distributor cannot provide my cylinder to my home in addition distributor is demanding extra home delivery charge of 20 Rs otherwise Gas would not delivered.. Today it is 10th November.

Order placed 5th November 2022
Amazon.in order number :[protected]
Order Total : 1081.00
Operator : Bharat gas
LPG Booking ID : 168321
Distributor name : THE SECRETARY, SATGACHIA SAMABAY

I haven't received the cylinder yet. The delivered message has also arrived.plz check.my register mobile no. is [protected].and my booking no. Is 114166

Hello there... My BPCL card is not working in P chellayan the contracter of parassala petrol pumb PIN 695502, Please kindly find me a sollution.. It's the nearest pumb in my location

On 17th Oct. around 8:55 pm I visited Vaishnavi Petrol Pump, Vaishali Nagar, Indore to refill fuel in my vehicle. First they denied to refill and told this is only for car while counter was empty.Then I moved to next counter but Mr. Sumair (Delivery Boy) and his manager Mr. Satish Yadav behaviour was very unprofessional and they allowed the person to refill first who was came after me and when I came first. When I asked for a complaint book then Mr. Satish Yadav denied and told "Andar jaakar baat kar lo complaint book nahi milegi." How anyone can denied when customer ask for complaint book. I was with my family and it's really very bad experience because of petrol pump's employees.

I had booked my cylinder on 11 oct 22. The total amount of 1061 rs. Deducted from my bank account for the same. But delivery of gas cylinder is still not completed on 16 Oct 22. Thing is not not regarding amount but for urgency. This is totally not accepted at all. Complaint no. Registered with BPCL service provider is 05085009 dated 15 Oct 22

16.10.22
Order no:88872

Sir, I am a native of Kottayam Pampady, when i approached bpcl pump situated at pampady on 13/10/2022 at 9.12 am, I filled my bike with petrol for 600 rupees and then gave the card to the employee to make digital payment (credit card). At this time, the person who seems to be the assistant manager (looking about 50 years old with a shirt, and glasses) said that the card payment will make the process slow and if it is cash payment, it will be possible to leave soon. At this time when central and state governments are encouraging digital monetization transactions, it is requested that necessary awareness should be created from bpcl authority for such staff who are reluctant to do digital monetization transactions. While the other staff at the pump, including the manager, showed maturity, only the above-mentioned employee caused me mental distress through such actions, so I request that there should be no more delay in taking the necessary steps to promote digital money from the bpcl company side.

I m from Ahmedabad. Distributor is Jay Jyoti gas agency. I booked cylinder on 03 October 2022 with booking Id 356805 and it shows delivered on 05 October 2022. Actually cylinder is not delivered yet till now today i.e. 15 October 2022.
My registered mobile number is [protected].
And often it happens this way without delivering cylinder, status is updated as delivered when it is checked online.