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Bharat Petroleum [BPCL] Complaints & Reviews

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1.8
Updated: Apr 14, 2026
Complaints 6087
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2104
Unresolved
3983
So far, so good. Bharat Petroleum [BPCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Petroleum [BPCL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Petroleum [BPCL] reviews & complaints page 7

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J
Jyotiskaimal
Apr 13, 2023
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Address: Bharat Gas( Manisha Gas Agencies), Hanuman Nagar, Kalyan East -421306

We have received a Damaged Gas cylinder.
Base ring of the Gas cylinder is completely damaged. Delivery person denied replacement
Apr 13, 2023
Complaint marked as Resolved 
Replaced with Gas cylinder
Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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    J
    Jyotiskaimal
    Apr 13, 2023
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    Address: Manisha Gas Agencies, Hanuman Nagar, Kalyan East -421306

    We have received a damaged Gas cylinder on 13 April 2023. The base ring of cylinder is completely broken. We have been denied replacement
    Apr 13, 2023
    Complaint marked as Resolved 
    Replaced with new cylinder
    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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      R
      Roshniskd
      from Indore, Madhya Pradesh
      Apr 13, 2023
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      Dear Sir Madam

      The amount Rs1131 debited from UPI on 06.04.2023 on booking of cyclinder upi transaction[protected] userUPIID [protected]@OKHDFCBANK GPAY for consumer number 96631991 but booking refrence not generated .So other booking for cash on delivery made by me with booking ID 3474 which got delivered on 12.04.2023. and i made payment for it with upi traransaction Id[protected] upi [protected]@OKHDFCBANK.
      I AM WAITING FOR REFUND DISPUTE RAISED IN GPAY THEY SAID THE AMOUNT IS COMPLETED RAISE REFUND TO BPCL SO I MADE IT.
      URGENTLY REFUND THE AMOUNT AS ALREADY DELAY

      THANKS

      ROSHNI DEHARIYA
      CONSUMER ID 96631991
      Apr 13, 2023
      Complaint marked as Resolved 
      Dear Sir Madam The amount Rs1131 debited from UPI on 06.04.2023 on booking of cyclinder upi transaction 309687036583 userUPIID SKDDEHARIYA@OKHDFCBANK GPAY for consumer number 96631991 but booking refrence not generated .So other booking for cash on delivery made by me with booking ID 3474 which got delivered on 12.04.2023. and i made payment for it with upi traransaction Id 310214827086 upi SKDDEHARIYA@OKHDFCBANK. I AM WAITING FOR REFUND DISPUTE RAISED IN GPAY THEY SAID THE AMOUNT IS COMPLETED RAISE REFUND TO BPCL SO I MADE IT. URGENTLY REFUND THE AMOUNT AS ALREADY DELAY THANKS ROSHNI DEHARIYA CONSUMER ID 96631991
      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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        B
        basavakumarkanur
        from Bengaluru, Karnataka
        Apr 11, 2023
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        Address: Bangalore

        Hi Sir/Madam,
        Using BPCL app booked the cylinder.
        I have booked the cylinder and amount is also debited from account. But when I check the histroy, nothing is reflecting regardig booking. And cylinder is also not booked.

        Please help me, resolve the issue
        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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          B
          Balaji Narayanamurthy
          Apr 10, 2023
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          Address: Plot No 30C

          Account blocking please unblock my account we have not any Ather Account.

          1. Registered Mobile No:- [protected]

          2. Consumer ID/LPG ID:[protected]

          3. Name of the Distributor:- Shri Sairam Bharatgas Services

          4. Location (State/Territory etc.):-Tamil Nadu 60016
          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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            B
            Balaji Narayanamurthy
            Apr 10, 2023
            Resolved
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            Resolved

            Account Blocking

            Address: [email protected]

            We have raised multiple compliant Account Blocking shri Sairam Bharatgas services is informing 1st April unblocked but today again Blocked please whom take caring below my issue Request you to update status when we'll get update unblock my account.

            1. Registered Mobile No:- [protected]

            2. Consumer ID/LPG ID:[protected]

            3. Name of the Distributor:- Shri Sairam Bharatgas Services

            4....
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            V
            verma.sachin99
            from New Delhi, Delhi
            Apr 6, 2023
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            My name is Sachin S Verma and I lived in Delhi 110096. I am registered customer of BPCl and my Consumer ID is 58470340. Today i.e. 06/04/2023 I am trying to book my LPG Cylinder via BPCL app and I have done my payment via UPI ID [protected]@axisb. Now the amount of Rs 1103 has been deducted from my bank account but booking has been failed on to the BPCL app. Transaction ID is UPIAR/[protected]/DR/BPCL BIL/HDFC/bpcl.[protected]@ dated 06/04/2023. Kindly get back my amount deducted from my bank account.
            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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              C
              captdas
              from Mumbai, Maharashtra
              Mar 27, 2023
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              I was using BPCL Petro card- FA[protected]. Unfortunately, I lost the same. It was having balance amount with it. Requesting you for issuance of a new card to my address: 903, Tower-4, Crescent Bay, Bhoiwada, Parel, Mumbai-400012. For any further information, I can be contacted over my registered mobile number.
              Regards
              Capt Das
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                B
                bhawnarawat2409
                from bhubaneswar, Odisha
                Mar 27, 2023
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                Address: pramod bharat gas, plot no 437/3051/3022 bhubaneswar , 751019

                I ordered lpg on 24/03/2023 and till 27/03/2023 i didnt get my cylinder.. its very difficult to manage. i called the distributor so he is telling me to take it by myself from godown, which is not possible for a single girl.
                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                  U
                  user_1030
                  Mar 26, 2023
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                  I had a cylinder leakage today(26-Mar-2023) around 6.30PM. The cylinder was leaking without regulator and even after closing with the cap. So I called the distributor "RSR Bharatgas agency Distributor code: 179404" provided emergency contact number [protected].
                  The person who attended the call casually responded that he cant come now(duty over) and will come next day morning even after I explained the emergency situation. I called the other number [protected] and the person assured that he'll be arriving in an hour but he neither visited my home nor responded to my calls after two hours.
                  I was really scared with a leaky cylinder at home having kids around. This kind of rude behaviour and lack of support during emergency is really shocking and unbelievable.
                  Kindly look into this safety issue and help us to get the faulty cylinder replaced at the earliest.
                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                    S
                    Salty Singh
                    from Kanpur, Uttar Pradesh
                    Mar 25, 2023
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                    Address: Bharat Petroleum Petrol Pump https://maps.app.goo.gl/yZjCeXEdbCdttQH59

                    I fill petrol in HP Petrolium authorised dealer of you which is located at Nihal Singh Market, Ashok Nagar, Harsh Nagar, Kanpur, Uttar Pradesh 208012
                    it's been a year since I've seen any free air machine fixed at this petrol pump even this pump is have cng and petrol after that they are running away from responsibilities please get it fixed asap.
                    For reference I'm providing you with dealer gmap location of the dealer

                    https://maps.app.goo.gl/yZjCeXEdbCdttQH59
                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                      A
                      [email protected]
                      Mar 22, 2023
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                      Address: Walhekarwadi chintamani chowk,Chinchwad Pune 411033

                      Today while booking the cylinder from Apps BPCL choosen an option UPI and did payment but cylinder was not booked and money was debited.
                      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                        P
                        Praveen Rajendran
                        Mar 19, 2023
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                        Address: Bharat Petroleum MTH Road Villivakkam Chennai-600049

                        1803/2023 I am Filled Petrol on Bharat Petroleum (Aswath Enterprises) Villivakkam.The Amount of 200 Rupees After 4km I'm driven my bike Switched to Main mode to Reserve Mode and After 4 km next fuel station I'm filled 110 Rupees of petrol.I am having the Both Petrol Bills... In that Petrol Station one Black Colour Old Person of Employee is Done Like this cheatings..They're Cheated many Customers and Please Give a Solution... Daily That Petrol station doing like this.My 100 Rupees is also Loss.Please Take an Action...
                        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                          J
                          jabbarnadaf
                          from pune, Maharashtra
                          Mar 18, 2023
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                          Address: Trupti Kunj Narhe Pune

                          I have booked the refill cylinder on 11/3/23 but still not received, booking no 238326, and cash memo generated on 12/3/23 is 257225.
                          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                            K
                            Komal Deep
                            Mar 16, 2023
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                            I have applied for new gas connection.
                            My request id is 84717092.
                            I checked for two weeks and all that time it showed "documents verification is under process". So i kept checking every day.
                            Now whenever i put my details to check the status "maximum otp limit exceeded" message show up. I know documents are verified but am not able to order now because of this. I want to pay online but due to this error i can't.

                            Please help.
                            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                              N
                              nikhilsk100
                              from Badlapur, Uttar Pradesh
                              Mar 13, 2023
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                              LPG cylinder Regulator not fitting; No response from technician helpline

                              Water inside the fitment hole. (Please see attached image). Gas leakage is also probable. Regulator is not fitting. Nobody answered the call on technician help number. One number worked but the technician asked to contact the office, on dialing the office number 4-5 times, one person answered, and the nearest technician was hours away and said he will visit next day, this is not how emergency help works and is not at all acceptable. Also,...
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                              K
                              [email protected]
                              Mar 13, 2023
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                              Address: Nadi

                              Dear sir,
                              i have sbi bpcl credit card but in ichalkaranji industrial estate petrol pump ( khanjire ) not redeem the point to petorl so i complaint against him pls look in matter

                              regards,
                              monish
                              [protected]
                              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                P
                                PrabhatKapse
                                Mar 9, 2023
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                                Dear,
                                I have applied for new Bharat Gas connection with request id[protected] dated 3rd March 2023. All the required documents have been uploaded successfully. On checking the status, it is still showing, the document verification is under process. I want to know how much time it will take to verify for KYC?
                                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                  A
                                  Akash rathoreakancha185
                                  from Jabalpur, Madhya Pradesh
                                  Mar 7, 2023
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                                  Address: 663 green city madhotal deen dayal ward Jabalpur

                                  I do not gas right now because i went cancelled delivery and cash memo
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                                    N
                                    Neha Deepak Patil
                                    from Pune, Maharashtra
                                    Mar 7, 2023
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                                    Asked the petrol pump employee to fill petrol amounting to ₹250/-, for which I gave him ₹500/- note. He instead of giving back ₹250/- only gave ₹150/- . This petrol pump in warje always does so. This is not the first time this has happened. Even when we ask them to fill petrol of ₹300/- they will first fill of ₹100/- then they will act as if they heard us say ₹100/- they they will fill till ₹200/- and say first I filled petrol amounting ₹100/- and then ₹200/-, even though they have filled petrol of only ₹200/-, they take ₹300/- form you. This has happened many times. They have many ways to trick you everytime.
                                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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