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Bharat Petroleum [BPCL] Customer Care
Bharat Petroleum Corp. Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
4750
COMPLAINTS

Bharat Petroleum [BPCL] Customer Care

Bharat Petroleum Corp. Ltd.

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Address
1st Floor, Golden Triangle Bldg., P.O. Navjeevan, Navrangpura
Ahmedabad
Ahmedabad District
Gujarat
India - 380014
Landmarks:Near S P Stadium Road

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 224 344  [Helpline]
up
483
down
197
up
247
down
133

Phone:
Phone:
up
166
down
84

Additional info
Chairman's Office
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3874

Refinery
Bharat Petroleum Refinery, Mahul, Chembur, Mumbai 400074
Tel:
+91 22 2553 3888
+91 22 2553 3999
+91 22 2552 4888
+91 22 2552 4999
Fax: +91 22 2554 2970

Delhi Co-Ordination
ECE House, Post Box No. 7, Connaught Circus, New Delhi 110001
Tel: +91 11 2331 6891
Fax: +91 11 2331 6894

Retail Business Head Quarters
Maker Towers E and F, 12th Floor, Cuffe Parade, Mumbai 400005
Tel: +91 22 2218 9172
Fax: +91 22 2218 2304

Lubricants Business Head Quarters
Bharat Petroleum Corp. Ltd., Bharat Bhavan - II, Ballard Estate, Mumbai 400 001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3801

Aviation Business Head Quarters
Plot No. A5 and 6, Sector 1, Noida 201301, Dist. Gautam Budh Nagar Tel:
+91 12 0247 4161
+91 12 0247 4165
Fax: +91 12 0247 4483

LPG Business Head Quarters
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2283 2646

Industrial & Commercial Business Head Quarters
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3671

Chief Vigilance Officer
Bharat Petroleum Corporation Ltd., Bharat Bhavan - 1, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai - 400074
Tel: +91 22 2271 3261
Fax: +91 22 2271 3611

Gas Head Quarters
Bharat Petroleum, Bharat Bhavan - 3, 13 Walchand Hirachand Road, Ballard Estate, Mumbai - 400001
+91 22 2271 3509

View More Information...

Customer satisfaction rating
2%
Complaints
4750
Pending
0
Resolved
117
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Petroleum [BPCL] related photos (641)

Bharat Petroleum [BPCL] Complaints & Reviews

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Bharat Gas — Online payment is showing pending money deducted

 VIPIN PRITIMANI on Jun 20, 2020
I have booked a gas cylinder through bharatgas app, and tried to pay through netbanking. I have paid ₹ 598.38 via debit...
Complaint category Internet Services

 Datir Dattatrya on Jun 18, 2020
Hi,

Delivery boy forcefully asked for an extra 19 rupees from us. Not sure what extra charges they are charging us. My mother refused to give the extra money, but the boy denied handing over the filled cylinder. Need your immediate attention on this and resolve the issue on priority. Please find the attached phone recording of the same.

Delivery boy contact number [protected]

Complaint Status


[Jun 18, 2020] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
Complaint comments  Add a commentComplaint category Gas Stations

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code

     Nanak Syal on Jun 16, 2020
    I have got filled petrol from bharat filling station bharat petroleum pump bansi sidharthnagar and it contains water in it
    Amount of petrol ₹3700 in my creta petrol car

    Complaint Status


    [Jun 16, 2020] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
    Complaint comments  Add a commentComplaint category Products & Services

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code

       [email protected] on Jun 16, 2020
      I have already request in app
      Change the mobile number
      But no reply request date is 11.06.2020


      Mobile number change

      Complaint Status


      [Jun 16, 2020] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
      Complaint comments  Add a commentComplaint category Other

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code

         jsgond on Jun 15, 2020
        I had booked my cylinder on 11/06/2020 and delivery came to my house on 12/06/2020 but deliveryman demanded the delivery charge other than actual bill amount and i denied to pay the same, then he took return my cylinder and not delivered to me. I have made a complaint to ivrs on 12/06/2020 against on demand of extra charges other than actual bill amount by the delivery man. A call came from bharat gas head office on 15/06/2020 and it is told to me that you will have to pay the delivery charges for your cylinder.
        So i am not satisfy from reply of your company because if i have to pay the delivery charges then receipt must be provided to consumer for delivery charges taken and no option should be open for a consumer to make complaint against this.

        Consumer no.[protected]
        Distributor's name - krishna bharat gas gramin vitrak

        Complaint Status


        [Jun 15, 2020] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
        Complaint comments  Add a commentComplaint category Other

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code

           R.Gopalakrishnan. on Jun 14, 2020
          I am a regular consumer of lpg from bpcl on subsidised price and my distributors are super-chef gas services (Bharat gas distributors), t. Nagar
          Chennai-600017. ([protected]@rediffmail.com). Usually, the subsidy amount would be credited on the day or after the delivery of the refilled cylinder to me, to my bank account. But, they failed to credit the subsidy as usual to my bank account for the delivery of the new refilled cylinder. On 03.03.20. I lodged a complaint with bpcl in this regard and after a lapse of nearly one month, they credited the subsidy to my bank account. But again, they have failed to credit the subsidy to my bank account for the refilled cylinder delivered to. Me on 04.05.20. Again, i lodged a complaint with bpcl regarding their failure to release the subsidy for crediting to. My bank account. They informed me via email saying that an officer from bpcl would look into the matter, but no one has taken any steps in this regard. As such, i am constrained to sue bpcl for their deliberate act. They
          Are reluctant to release the subsidy due, it seems. (My cons. No.21538)

          Complaint Status


          [Jun 14, 2020] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
          Complaint comments  Add a commentComplaint category Government Organizations

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code

             Chandan Sonar on Jun 14, 2020
            Bharat Petroleum — online bharatgas booking payment failed but money deducted

            Dear consumer, your online payment against Refill booking ref no.[protected] on 06/12/2020 has failed. In case your bank/card is debited kindly take up with them.


            Online booking payment deducted

            Complaint Status


            [Jun 15, 2020] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
            Complaint comments  Add a commentComplaint category Other

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code

               kingofkarma on Jun 13, 2020
              Block c, sector 41, chandigarh, 160047..

              On date 11 june, 2020, petrol pump staff mis guide that he is filling normal petrol but he filled high speed petrol.

              He bluff and selling premium petrol

              Complaint Status


              [Jun 13, 2020] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
              Complaint comments  Add a commentComplaint category Gas Stations

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code

                Bharat Gas — regarding double gas connection required

                 [email protected] on Jun 12, 2020
                Dear sir/madam,

                Hi my self mr. Piyush p. Patil iam one of customer of your bharat gas my consumer id[protected]...
                Complaint category Gas Stations

                [Resolved]

                 monadeer on Jun 11, 2020
                Sir,
                By mistakely i pressed opt out button in bharath gas site actually i deserve subsidy but
                Unfortunately i pressed opt out button
                My consumer number is 97394226, farida mohammed nadeer
                Complaint marked as Resolved 2020-06-13 16:05:00
                Nobody still contact either by mail or through phone

                Complaint Status


                [Jun 11, 2020] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                Complaint comments  Add a commentComplaint category Government Organizations

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code

                   Shibbu3732 on Jun 11, 2020
                  My customer id is 32317681, my distributor code is sap-181941, sir my register mobile no [protected], but this no not show in registered. Pl help me. I don't book now my bharat gas cylender. Pl help me

                  Complaint Status


                  [Jun 11, 2020] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                  Complaint comments  Add a commentComplaint category Gas Stations

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code

                    Bharat Petroleum [BPCL] — Gas cylinder not delivered on time

                     Saloni Saxena1 on Jun 9, 2020
                    Cash memo number is 13394 generated then it shows that your lpg cylinder was delivered on 27th may 2020 after enquiring they...
                    Complaint category Gas Stations

                     jayashree lanke on Jun 8, 2020
                    I booked cylinder today on bharatgas app. Amount is deducted from account but nothing shows in app and asks for cod. Please check. Images attached for reference.


                    Online payment
                    Online payment

                    Complaint Status


                    [Jun 08, 2020] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                    Complaint comments  Add a commentComplaint category Utility Services

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code

                       [email protected] on Jun 7, 2020
                      Sir, i feel very upset of distributor work. Bpcl guidelines shows that-"get cylinder refill delivered and installed at your residence by deliveryman"this guide line is not obeying by the distributor and also not obeying this-when cylinder is supply to the customer they are not weightning the cylinder in weighting scale. So i kindly request to bpcl official please take some action to this distributor. The name of this distributor is - baikuntha gas agency. Which is situated in - town-sarthebari, dist-barpeta, pin-781307, state-assam.

                      Complaint Status


                      [Jun 07, 2020] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                      Complaint comments  Add a commentComplaint category Gas Stations

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code

                         Gitu Barma on Jun 7, 2020
                        Sir, i am a customer of bharat gas. My consumer number is[protected]. Sir, i feel very upset of distributor work. Bpcl guidelines shows that-"get cylinder refill delivered and installed at your residence by deliveryman"this guide line is not obeying by the distributor and also not obeying this-when cylinder is supply to the customer they are not weightning the cylinder in weighting scale. So i kindly request to bpcl official please take some action to this distributor.

                        Complaint Status


                        [Jun 07, 2020] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                        Complaint comments  Add a commentComplaint category Gas Stations

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code

                           Tejasvihadkar on Jun 5, 2020
                          Hi

                          I am continuously getting maximum otp limit exceeded error. My request no is 72666832

                          Complaint Status


                          [Jun 05, 2020] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                          Please resolve this issue asap
                          Complaint comments  Add a commentComplaint category Gas Stations

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code

                             DiwakarAggarwal on Jun 5, 2020
                            I have raised a gas refill request (Order no 34372). The status for the order is delivered but did not receive any cylinder from the gas agency.

                            Complaint Status


                            [Jun 05, 2020] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                            Complaint comments  Add a commentComplaint category Gas Stations

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code

                              Bharat Petroleum [BPCL] — bharat gas online payment failure but amount deducted from account

                               Advait Gawde on Jun 4, 2020
                              I have booked bharat gas lpg cylinder on 29.05.2020 and made payment using upi on cc avenue portal. Amount of rs.579 was deducted...
                              Complaint category Utility Services

                               Prakash Saliyan on May 31, 2020
                              Dear sir i have lost my handset because of that i have lost my register number with that i request you to please help me to change my registere number.

                              Consumer number p24126
                              Old number [protected]
                              New number [protected]


                              change registered mobile number of below case

                              Complaint Status


                              [May 31, 2020] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                              Complaint comments  Add a commentComplaint category Other

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code

                                 Gaurav Babel on May 29, 2020
                                I went to mauli petrol pump and asked the attendant to fill for 550rs to which he feeder the amount in the machine and did not leave the lever while filling and when asked as to why he is not leaving the lever as it works on auto - filling basis.. He replied it's not working and when asked to demonstrate he refused. This is continuously happening in the lockdown period in the particular petrol pump. He even said the manager is not there in the pump and can't be called. They are very unprofessional and wrong behaviour.

                                Complaint Status


                                [May 29, 2020] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                                Complaint comments  Add a commentComplaint category Gas Stations

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code

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