Bharat Petroleum [BPCL]
Bharat Petroleum Corp. Ltd.
Customer satisfaction rating: 38%
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5474
COMPLAINTS
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Bharat Petroleum [BPCL] Customer Care

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Address
1st Floor, Golden Triangle Bldg., P.O. Navjeevan, Navrangpura
Ahmedabad
Ahmedabad District
Gujarat
India - 380014
Landmarks:Near S P Stadium Road

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 224 344  [Helpline]
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201
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255
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Phone:
Phone:
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84

Additional info
Chairman's Office
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3874

Refinery
Bharat Petroleum Refinery, Mahul, Chembur, Mumbai 400074
Tel:
+91 22 2553 3888
+91 22 2553 3999
+91 22 2552 4888
+91 22 2552 4999
Fax: +91 22 2554 2970

Delhi Co-Ordination
ECE House, Post Box No. 7, Connaught Circus, New Delhi 110001
Tel: +91 11 2331 6891
Fax: +91 11 2331 6894

Retail Business Head Quarters
Maker Towers E and F, 12th Floor, Cuffe Parade, Mumbai 400005
Tel: +91 22 2218 9172
Fax: +91 22 2218 2304

Lubricants Business Head Quarters
Bharat Petroleum Corp. Ltd., Bharat Bhavan - II, Ballard Estate, Mumbai 400 001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3801

Aviation Business Head Quarters
Plot No. A5 and 6, Sector 1, Noida 201301, Dist. Gautam Budh Nagar Tel:
+91 12 0247 4161
+91 12 0247 4165
Fax: +91 12 0247 4483

LPG Business Head Quarters
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2283 2646

Industrial & Commercial Business Head Quarters
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3671

Chief Vigilance Officer
Bharat Petroleum Corporation Ltd., Bharat Bhavan - 1, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai - 400074
Tel: +91 22 2271 3261
Fax: +91 22 2271 3611

Gas Head Quarters
Bharat Petroleum, Bharat Bhavan - 3, 13 Walchand Hirachand Road, Ballard Estate, Mumbai - 400001
+91 22 2271 3509

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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38%
Complaints
5474
Pending
0
Resolved
2060
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So far so good - The company responded to our notifications and is working on resolving complaints.

Bharat Petroleum [BPCL] Complaints & Reviews

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I got this mobile number somewhere in 1999 in my name.

It is very surprising because I was never holding any...
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Today 12-sep-2021
I booking my bharat gas by its app bpcl and i pay the amount 898 by Amazon upi. But after complete...
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[Resolved]

Today 12-sep-2021
I booking my bharat gas by its app bpcl and i pay the amount 898 by Amazon upi. But after complete the transaction, bpcl app show error in transaction. But 898 rs debt from my account. Please refund my money.
Bank reference id[protected]
Last four digits of my bank account - 6317
Contact me- [protected]@yahoo.com
Sep 16, 2021
Complaint marked as Resolved 
Refund in process, thank
Sep 12, 2021

Complaint Status

Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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    [Resolved]

    Today 12-sep -2021, i am doing a online payment for booking my bharat gas by its app bpcl and i select a option to pay by UPI code. And i pay its by Amazon upi . But my order not successful and i pay 898 rs . please refund my money. Thanks
    Sep 16, 2021
    Complaint marked as Resolved 
    Refund in process
    Sep 12, 2021

    Complaint Status

    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
    Today 12-sep-2021
    I booking my bharat gas by its app bpcl and i pay the amount 898 by Amazon upi. But after complete the transaction, bpcl app show error in transaction. But 898 rs debt from my account. Please refund my money.
    Bank reference id[protected]
    Last four digits of my bank account - 6317
    Contact me- [protected]@yahoo.com

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      Hi BPCL Team,

      I Asim Kumar Biswal, BPCL consumer number 72397155, was surrendered my Bharat Gas connection to Rajeshwara Gas Agency in 2019, but still my aadhar card not removed from system, so I unable to take new connection in Mumbai, as its showing your aadhar is still linked with other BPCL Gas connection. Kindly remove my aadhar, so it will help me to take new connection in Mumbai.

      Regards
      Asim Kumar
      Sep 11, 2021

      Complaint Status

      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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        The employee is not good or it is not in order to talk like a costomer. Or every time the bill is deducted more than the amount....
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        I have booked a cylinder for refil on 27th Aug 2021 but not yet received despite raising 4 complaint on their customer care...
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        I have booked bharat gas lpg cylinder through BharatGas App on 31/08/2021 and made payment of amount of Rs 883.52 and it was...
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        Hi,
        My name is Ashish Masih and i went to Bharat petroleum filling station a few hours ago i told him to to fill diesel in my vehicle of rs. 499 and he started doing arguments that why are you not filling the diesel of rs. 500 instead of 499 i said that its my choice not yours that how much fuel i want to fill in my car after some arguments he started to abusing us we are their daily costumers and every day he we noticed that his way of speaking is very disgusting and annoying i went to the office and described the situation to the owner of the filling station and he also not responding to us please do something about this the name of the filling station is (COL Kulwant Singh filling station) pragpur jalandhar cantt
        Sep 01, 2021

        Complaint Status

        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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          On 15 Aug 2021 I paid a bill to Bharat gas for cylinder booking from Hello App for that I use Gpay as UPI mode and the amount...
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          Dear Sir/madam,
          I
          having Consumer ID: 64468804

          On 15 Aug 2021 I paid a bill to Bharat gas for...
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          Dear Sir/madam,
          I
          having Consumer ID: 64468804
          On 15 Aug 2021 I paid a bill to Bharat gas for cylinder...
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          I have gone to bpcl maraimalai nagar and no one in pimps and they told its shift changing time wait for 5 minutes and i waited for 10-15 minutes no one has been came.
          Then i seen that huddle conducting for next shift staffs. How its possible after the shift time your conducting for huddle..

          Its very worst and really unacceptable...

          Very worst staff behaviour in bpcl maraimalai nagar
          Aug 28, 2021

          Complaint Status

          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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            Hi, Without our concern our account switched from Prakash Home Appliances to KRK Power agency and without knowing that we...
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            I have contacted distributor to replace but no one is responding and I have given a complaint to BPCL (COMPLAINT NO. 7299698&7313441),...
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            Hello,
            I filled the CNG in my car on 23rd Aug 2021 at the rate 70.85 per kg at Shiv petroleum, nagar pathardi Road. And the cng rate in Pune was 57.50. Why is there so much difference in price? And also, on CNG station debit card wasn't accepted.
            Aug 24, 2021

            Complaint Status

            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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              I have a complaint No 733383 dt 21/08/2021.
              The message is recd as gas delivered n 23/08/2021. But I have not received the refill. Pl investigate into the matter and deliver my refill without delay
              Aug 24, 2021

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              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                My Brother took 3. BPCL smart fleet card for his three trucks. But in our area a particular BPCL petrol pump is not using the same. After repeated effort and request to the owner of the pump he is still not using the same. Then why BPCL issuing the smart cards when his petrol pump is not using and not interested in the same. In this digital world when government is encouraging for Digital India why will this petrol pump will not use the same?
                Name and Address of the pump
                Name -Jateswar Oil Service
                Address- Vill Alinagar PO Jateswar Dist Alipurduar PIN 735216
                Aug 20, 2021

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                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                  Bharat Petroleum is issuing BPCL Smart Fleet Card for using at BPCL petrol pumps for using encouraging digital transaction. My brother Sibaji Ghosh Dastidar took the same service from BPCL and took 3 card for my 3 trucks. But in our place a particular BPCL petrol pump is not using the same. After repeatedly requesting the Pump Owner he is still not using the same and also not interested. In this digital age where govt is encouraging for Digital India, why will not this pump use the same ???? .
                  Pump Name and Address.
                  Name- Jateswar Oil service
                  Address - Vill Alinagar PO Jateswar Dist Alipurduar PIN 735216
                  Aug 20, 2021

                  Complaint Status

                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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