Bharat Sanchar Nigam [BSNL] Complaints & Reviews

i am couster of bsnl prepaid card. accoding to scheme of bsnl there is one year validity with recharge of rs. 149.00. but after recharge of 149.00 scheme is not available to me. and dealer's 149 rs was deducted. coustemer care executive now tell that recharge should be done after including service tax. but according to msg from bsnl there is no such disclosure. afterwards i talked to bsnl coustemer care executive he told me to recharge with 164 rs for that scheme of one year.

i lost my 149 rs without any benefit.
to avail that scheme i have to recharge another 164 rs.

what should i do to solve this problem.
pls guid me and take necessary action.

my detail.
mobile no. [protected]
location. gujarat rajkot
name hitesh r sureja

i am haveing a land line with no[protected] its of tatiband exchange of raipur district.Last week i gave request to change my bill plan to 120 plan,when i caled the call center they sugested me this plan i explain me all out going rates and charges,but today 12 oct 2009 they stoped my all out going calls n std calls,please help me to start my phone conection again as before.

Dear Sir, I am enjoying internet connection since 4 to 5 years . I have already paid Rs.1000/- advance amount. Subsequently I switched over to unlimited internet connection from August 2009. Your people recovered additional amount of Rs.750/- in the bill for the month of September,09 ignoring the advance amount of RS.1000/- already paid.. I personally approched your billing office with the details of amount already paid. As requested by the officer I gave complaint cum request to adjust the amount at the time of preparing next bill.The Officer in charge accepted the mistake and promissed to adjust the amount at the time of preparation of bill for the month of September,09. On receipt of my September09 bill, I observe that they not adjusted the amount I do not know why they asked me to give letter in this connection and gave a falls promise. Please look into the matter and give your reply immediately. My Telephone No. is 2222822 attached to your Race Cource Office, Coimbatore.

Hello Sir,
We are getting wrong calls from last 10 months, For every 3 months once thay will call and they are talking badly. Even in last 20 days we got the same wrong call twice and the same person is talking like that. so i want to know incoming call details of my landline phone on From date[protected] To date[protected]. Plz send the details quickly as soon as possible ...plz ...plz... why bcoz we are struggling a lot due to these wrong calls. Plz send it quickly to my mail id... plz send it fast sir plz... even i had complaint to bsnl customer care... but there was no proper response... Plz sir don't take it easy. We are facing lot of Disturbance b'coz of those wrong calls. My family members are vry much worried about this. They are talking badly about us. My parents are not that much educated. They are very poor people. Please sir do this for them.....My land line number[protected]. Plz sir help me in this. I will be really thankful to you sir.

Dear Sir,
I am a customer since 2005 and have been paying the bill regularly. Aii on a suddenon 1.10.09 I saw mu outgoing and incoming are disconnected.On enquiry I came to know that a bill dated 31.07.09 was unpaid as my cheque was dishonnoured.In each and rvery month I used to receive E-mail and SMS for payment of bills but unfortunately non-payment of the bill iwas not informed to me by any mode.Without intimitaing and returning the Cheque my line was disconnected.
However, after getting the information I have paid the unpaid bill on 08.10.09 by cash in 8 No Hare Street Kolkata 700001.But to my dismay , the line is still not restored.My landline no is 25954279.On enquiry from AO (TR ) of Hare Street Office I was given a No 25942361but nobody received the line .I am really shocked to know there is no system of seeking apptt. with higher Authority for redressal of grievances.
K Chakraborty. B C Sen Road Agarpara kolkata 700109

I have a very strong compaint regarding digitech telematics Pvt Ltd directors Mr SOLANI who are greedy enough to fetch or exort money form the poor retailes for the BSNL bill colection services in West zone . they have colected Rs 18000 as payment comrised of deposit without interest & have not given return of any rupee since 18 Months
Please advice

I am using this data card for last 10 months . Initially they assured me that their services will improve within one months and it will work in every major cities in India .But sorry to inform you this data card is not working outside the Guwahati city and its network is so slow that sometimes it takes 2 to 3 hours time for internet connection and the peed is so slow it takes hours for openig awebsite. It is hardly possible to watch video through this connection. When I had taken the connection BSNL charged 250 plus service tax but now they are billing 600 plus service charge. How the BSNL has increased the exoribitant rate without informing the consumer for no additional services. So there fore I request you to refund my excess billing and increase the speed and networking area.
Regards
SUSHIL SINGHI

my moble no [protected] (trichy division) is activated with gprs facility . I used browse and eligible charges will be deducted now and then. On 2/10/2009,bsnl gprs has deducted Rs150 from my mobile account. when contacted bsnl customer care,they said it was downloading charges from no 54471150
On the above said day being the holiday I was at my home at Trivandrum kerala state .So swiched off the mobile from 1/0/2009 6.30 pm to 3/10/2009 8am My workilng place is near thakalai 50 km from tvm
I have not downloaded any thing on 2/10/009 at that time my moble was swiched off
If some thing is downloaded from my mobile on the said date.clearly it is misuse by somebody at bsnl gprs end .I am not responsible for this charges. kindly clarify this and recreit the recovered amount to my mobile.

I have a general plan prepaid cellone conection no. [protected] in Bangalore. My connection validity expired on 19 Sep 09. Within the grace period on 30 Sep 09 I initiated a recharge through internet using citibank to recharge my account with Rs 550 to increase my validity period. However when the payment was done to the BSNL my mobile was topped up for Rs 550 with expiry on 19 sep 09 instead of increasing my validity period as per scheme by 50 days. The BSNL was not able to resolve the problem and did not register a complaint. I had to then carry out an aditional E-recharge of Rs 170 to get the desired validity period. I recieved the credit from no. 177181 on 30/09/09 at 08:16 pm, valid till 19/09/09 REf No.[protected]. Inspite of not having validity period the BSNL wrongly topped up my mobile and there after failed to correct the error and said that option available was to carry out an additional recharge. They did not register a complaint stating that i did have a transation ID.

i've bought a bsnl EVdo card recently for the first 2 days i was getting a speed of about 180kbps but after that on wads i've been no even gettin 25kbps speed. my EVDO number is [protected]. irequest you to look into the matter n respon immediately.as if im subjected to this speed its waste of shelling out 850rupees for a internet connection which is not even 25kbps.

Dear sir,

Ref:[protected],

Joy N.V.
Flat No.203, 18, Prince Anwar Shah road
Kolkata 700033.

I am the subscriber of the above telephone number. Today(10/10/2009) at 6.51 pm, I received a call without caller id. The telephone ring was peculiar (neither local nor STD tone. Thereafter the telephone went dead. We registered a complaint at once with docket number J2936.

Smelling some foul play, we tried to call the said telephone number[protected] from my mobile phone. To our astonishment somebody picked up the phone. i warned the that what they are doing is illegal and asked for their telephone number. They replied that it is only a BSNL number.

We kept on trying and on many occasions they picked the phone. If it were a genuine subscriber, he would definitely have got annoyed. But he was indifferent. We could hear clicking sounds and some other sounds which clearly indicated that some activity is going on in the line. We suspect some illegal activities related to grey calls.

As a resposible citizen of India, it is my paramount duty to bring to the notice of the authorities concerned, if my telephone is used for any activity which is detrimental to the interest of the nation.

Apart from that, my telephone may be misused thereby causing monetary loss to me.

I request you to intervene immedietly and book the culprits.

Yours Faithfully
Joy N.V

I have registered for the excel power facility provided by BSNL to their Pre-paid customers on 26th of June this year. I am regularly in touch with Customer Care. I am always geting the new complaint No and the assurance that very soon my service will get activated. My last Complaint No is 3628326(Kolkata circle). What should I do now to get the activation of the Excel Power Facility of BSNL Mobile?

I HAVE BSNL BROADBAND
MY BROADBAND PLAN IS 750 P/M
MY DOWNLOAD SPEED IS 5KBPS
AND UPLOAD SPEED IS 0.5 KBPS
I HAVE TO MANY PROBLEM WITH MODEM AND CONNECTION

dear sir/madam
i have been using your broadband services from past one year with plan "business 700".due to excess usage i switched to "business 1200" plan which was provisioned and effected from 08/09/09 order no. 5854653. The usage of september was 7443.38 kb. inspite of that in september month bill i still got Rs. 823.83 extra broadband usage bill. kindly see to my problem and try to solve it as soon as possible

regards
mahendra singh sisodia
account no. 21063496
245/123, shikargarh jodhpur [raj]
[protected]

My telephone number is[protected]. My broadband has not been working for more than a week now. Repeated calls to the Thoraipakkam exchange, Complaints in BSNL Core Customer care didn't yield any response as well. My complaint number is 88469166. The Customer care people refuse to take another complaint since this complaint is still open.
Reaching customer care is another bigger task. It gets disconnected after 1 minute saying SORRY.
I get irresponsible answer from the JE at thoraipakkam office. When I say "I am not satisfied with the service", he gives irresponsible answers like "Disconnect and go" I am hoping that I would get atleast some response from their side. Will be taking up this issue with TRAI on monday

Regards,
Ragu

BSNL have Portal service for purchasing ITC CARD in online.

I purchased one ITC Card in the on line Yesterday[protected] . I select 200rupees card. amount also deducted from my SBI account Rs 221/=
The display also show payment transfer successfully.

I got SMS from SBI BSNL payment successful like that.

After that system display shown BSNL sever is not responding like that ,then automatically my user name logged out.

That is the reason , I didn’t get any PIN number and CARD Number from BSNL sever .

I informed TRICHY call centre, they are called that day itself. But the problem is not solved. They are told we will call Bangalore, then come back to you like that.

Till now nobody not yet called.

From[protected] ,I called daily in the call centre they are given daily one trichy ph.no ,you can call this no. all number is not responding ,they are not pick the ph.

They are not register the complaint also.

i am a subscriber of BSNL BROADBAND 500 COMBO,
as per the plan i am required to pay a rent of 500 per month and i am given 1.5GB free download,175 free call and phone rent is cut off.
i got connection after august12
when they came to connect,i asked them whether we can switch off WIFI,they said a key is there behind mode,but that was false information.....the key Offs the modem.
so somehow my first month usage reached 1900 MB,because someone used my connection
but when bill came i was shocked,
i got 2432,
when i enquired they said i got connection after 12 days from august1 so my rent,and my benefits are cut off proportionally,
that was a new information to me because they told nothing about such a billing in the application forum.
i told i would pay the rent but i need my free usage and other bonuses.......but they deny
a lady even insulted me by saying "YOU DONT ARGUE,JUST GOTO SDO IF YOU NEED"
also when i asked to enquire about WIFI securing,noone knew it from there,they asked me to give back the wifi modem as i applied for ordinary one,
unlike them i was decent and returned modem,but the modem they gave didnt work and almost a day`s usage was wasted.....i walked to that exchange,passing the hill&i got tired.after that one day i got it repaired......
THEY BILLED IN UNJUSTICE,THEY BEHAVED RUDE,THEY GAVE FALSE INFORMATION,WASTED MY TIME,MADE MY TIME WASTE.....
I need justice and loyal compensation
i suffered a lot because of this,please help me....please charge the highest punishment against such a disloyal company........
this is not only my voice,this is of thousands suffering from there illmanners

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Please contact the server administrator, [protected]@your.address and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

IBM_HTTP_Server Server at www.data.bsnl.in Port 80

I bought one ITC BSNL Chennai Telephones for Rs 110. While scratching for the secret PIN the number was removed and I did'nt get the PIN. The serial No of the ITC card is IFE033029 and PSN No is [protected]. Kindly provide the secret PIN for using the ITC card.

Sir, my telephone no. is[protected] on which broadband connection is installed.
For last about 3 months the broadband had been having some problem or the other. I had been giving regular complaints, it becomes alright for a day or two and then again becomes out of service.
Now even the officials have started not taking any cognisance to complaints given to them,
Pl help in getting some soution. Thanking you
R S Singh