Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am using a BSNL Cellone prepaid service numbered
[protected]. Once I had subscribed to the " Word of the Day" Package . After some days I noticed that I was not receiving the desired service( an sms containing a word in English ) everyday, so, I decided to unsubscribe from this service and in this concern I called the Customer Care and as par their instructions unsubscribed from it and got a message that I have successfully unsubscribed from it. But I cotinued to get the sms-s then. Then I again called the Customer Care and asked that if this service will be again renewed automatically or not because if it renews automatically a sum of Rs 20 /- will be deducted from my balance. The Customer Care executive at first was unable to comprehend my problem and later when he comprehended my problem he was unable to provide any solution. After few days I received an sms saying that if I want to unsubscribe from the said package I should call a number (given in that sms ). When I called that number nothing fruitfull happened because there was nothing helpful on the other side of that call and the call automatically ended and that did cost Rs 5 / min which was not mentioned in the sms. Today 15-oct-2009 at 06:42:41 am I received an sms from +1255020 saying "Thank you for continuing the Word of The Day Subsciption Pack. You have been renewed and Rs20.00 has been deducted from your balance. How come this happen whereas I have already unsubscribed from this service??? Is this going to happen every month???

On 25 sept 2009 some of my calls were charged @ Rs 1.20/min whereas it was supposed to be @ Rs 0.25/min as I have a promo and one sms was charged Rs 1.20 whereas it is supposed to be free as I have free sms balance. How would you explain this?

People's hard earned money is at stake and more than that people do not complain about it because of several reasons. But what happened to me is utterly wrong. Is there any way out?

please closed through 57007 sms daily come in my mobile [protected]

I GETTING DAILY MORE THEN 5 MESSAGE FROM BSNL MOBILE SERVICE EVEN AT MIDNIGHT OR NOON AT LUNCH HOURS

Dear Sir,
My complain No: L- 782 MAY 2009, ( Five month) Telephone No:[protected], not attend & satisfai your officer today.
please check my complain & quick action your telecom sttaf.

thanks



TELE.NO:[protected]

PREM NARAYAN TIWARI

NEAR JAI HIND CHOWK
F.C.I.ROAD,KAPA LODHI PARA,
RAIPUR (C.G.) 492004
MOBILE NO: [protected]

Dear Sir,

I am having a Jodi Plan from May 2009. Under which I am having a rent plan of Rs. 225/- under this Jodi Plan. BSNL provides 2 Sim to us in which we can make the free call from one Sim to another Sim or vise versa.( Only above said 2 SIM , rest of the no we have to pay as per plan 225)

1. I am facing a problem since starting itself. There is no free call type of facility On base no. BSNL charges amount for Outgoing calls.

2. Many times I have asked him to resolve the issue. Even after my daily follow-up they have not correct my bill or correct my facility.

3. Today dt.13-Oct-2009 I met with Mr. Anil Verma who sits at Windlass Shopping complex. He asked us to meet Mr. Babu lal Ji. Both the BSNL Officer treat us very well. We sits there 20-30 minutes & listen his views about the Jodi Plan. then I meet Mr. Babu Lal who sits at CTO. He pin points our querry related to the plan & bill related issue.

4. They told us that somebody has changed our plan from Rs.225 to Rs 99/-. After taking all his views he asked us to resolve our issue with Mr. Sahdab Ali to whom I have met many times to resolve our all above said issue but every time he decited us.

5. Today dt. 13-Oct-2009 I meet him & ask him that who have changed our plan. he said that there is some problem in 225 Plan that's why we have changed your plan from 225 to 99. Without any intimation. When he hold us that there is some problem in Plan 225 I called Mr. Anil Verma to ask related to the plan & ask him to speak Mr. Shadab Ali (CSR). Mr. Shadab Ali denied to speak to him. But Mr. Anil is a senior guy than he speak to him from my Phone.
When i asked him to resolve our issue he start shouting, I asked him why you were shouting he abused us. (Maa or Bhen ki gali dena suru kar diya). He also ask their security to hit us.

6. Than I meet Mr. Balraj ( GM ) he sits at Patel Nagar Exch. I raised all the things in front of his table.
I have not received any solution from him also. Because he said that we will take action or we will ask from him or you have also said something to him.....

request you to please take necessary.

Regards

Pravesh Rohilla
[protected]
[protected]

My phone no is[protected] my phone is not working from last one and half month sevaral time i had given complaint .also given writtern comlaint in your Kalyan East ast office last week.still phone is not working .

Sir,

i'm facing problem since 3 week there is no bsnl broadband internet connection. i have called the bsnl customer care twice and my complaint numbers are ([protected] date 26/9/2009) and another one is ([protected] date 1/10/2009) but there is no response from the technical person. After these i have called the kupkatpally office more than 5 times to fix my issue/proble.

Mr. Suryanarayana (Technical person) he told me to come to my home to fix the problem but he didn't turn. Some time line man pick the phone and told to me Mr. Suryanarayana is on leave but i don't know exactly he is on leave or not.

i'm getting 678 error, when i'm trying to connect to the bsnl broadband combo plan.


Please i don't know what to do for this type of late service from bsnl.

thanks & regards
Ateeq.

Good morning sir from last three days my internet is not working. so many times my wife complaint to office,but they dont solve my problem.
Every month iam facing same problem, please solve my problem parminently.

My contact no s is [protected] & [protected]

Thank you sir R.Raghavendra Rao
Sai adarsanagar
Payakaraopeta
Visakhapatnam Dt
Andhrapradesh
india

Dear Sir .

My Internet connection is not working since 15 Days. My wife Complainted in Kaipattoor Branch,Pathanamthitta (dist).Till now no body has attended.Please do the need full repair as soon as possible.

Inter net connection is in the name of Jessy Abu John.

Thanking you,

With regards,

Abu John,
Dubai

maine 30-09-09 ko apne mobile no. [protected] ke dial tone katne ke liyen 56700 ke uper 4:02 pm ko msg kiya tha aur uss msg ke 2 rs bhi kate gaye.eske baat bina batyan mere 12 rs kate gaye.aur aab mere pass bar -bar 20 rs recharge karne ka msg aa raha hain.es liyen mera apse request hain ke mere mobile ke dial tone remove ke jayen.nahi to majborre main mujhe bsnl ka connection band karna padega.
thank you

bsnl lindline phone no [protected] not working
maine apna phone 03-07-09 ko ambala cantt se ambala city shift karne ke application de thee.par mera phone 18 aug 09 tak shift nahi kiya gaya. mere bar bar chakkar lagane par mujhe batya gaya ke naye cabel dalne padege. par 45 din bad maine 18 aug ko maine cgm ambala ko apne likhit complaint fax ke through bhaje aur usse din mera connection laga diya gaya.jabke unhone koi naye cabel nahi dale pehle cabel se he connection kar diya.
uske baad maine bsnl broadband ke liyen apply kiya.mere apply karne ke 3-4 din ke baad mere ghar ek private admi sanjay aaya aur modem rakh kar 2552525 link ke le phone karne ke liye keh gaya.par mere bar -bar phone karne ke bavzod bhi mere broadband ka link 15 din tak nahi kiya gaya es ke complaint bhi maine cgm ambal ko fax ke through ke.complaint karte he mere broadband ka link kar diya gaya.
uske baad mere landline phone bar-bar kharab hota raha aur aab maine apne phone ke complaint 03-10-09 ko ke...par 03-10-09 se aaj tak na toh mera phone theek kiya gaya..aur dubara complaint karne par wahe complaint pending dikhaye jaa rahe hain. aaj tak bsnl ka koi bhi karmchare connection karne ke alawa na toh mera broadband rakhne aur mera phone theek karne aaya.
mere sath aisa behaviour ba-bar kiyon kiya ja raha hain.mere complaint ke uuper karvahen kar mujhe koi jawab nahi diyan gaya.
pleaze mere problem jalad se jalad solve ke jaye.landline ke wajhen se mujhe bahut pareshane uthane pad rahe hain kyonki mere govt. employe hon aur mere emergency duty hain.aur mere pechle 2 complaint ka bhi ans. diyan jaye.
thank you.
om parkash sharma
1949,sec-9,huda
ambala city
haryana

i am couster of bsnl prepaid card. accoding to scheme of bsnl there is one year validity with recharge of rs. 149.00. but after recharge of 149.00 scheme is not available to me. and dealer's 149 rs was deducted. coustemer care executive now tell that recharge should be done after including service tax. but according to msg from bsnl there is no such disclosure. afterwards i talked to bsnl coustemer care executive he told me to recharge with 164 rs for that scheme of one year.

i lost my 149 rs without any benefit.
to avail that scheme i have to recharge another 164 rs.

what should i do to solve this problem.
pls guid me and take necessary action.

my detail.
mobile no. [protected]
location. gujarat rajkot
name hitesh r sureja

i am haveing a land line with no[protected] its of tatiband exchange of raipur district.Last week i gave request to change my bill plan to 120 plan,when i caled the call center they sugested me this plan i explain me all out going rates and charges,but today 12 oct 2009 they stoped my all out going calls n std calls,please help me to start my phone conection again as before.

Dear Sir, I am enjoying internet connection since 4 to 5 years . I have already paid Rs.1000/- advance amount. Subsequently I switched over to unlimited internet connection from August 2009. Your people recovered additional amount of Rs.750/- in the bill for the month of September,09 ignoring the advance amount of RS.1000/- already paid.. I personally approched your billing office with the details of amount already paid. As requested by the officer I gave complaint cum request to adjust the amount at the time of preparing next bill.The Officer in charge accepted the mistake and promissed to adjust the amount at the time of preparation of bill for the month of September,09. On receipt of my September09 bill, I observe that they not adjusted the amount I do not know why they asked me to give letter in this connection and gave a falls promise. Please look into the matter and give your reply immediately. My Telephone No. is 2222822 attached to your Race Cource Office, Coimbatore.

Hello Sir,
We are getting wrong calls from last 10 months, For every 3 months once thay will call and they are talking badly. Even in last 20 days we got the same wrong call twice and the same person is talking like that. so i want to know incoming call details of my landline phone on From date[protected] To date[protected]. Plz send the details quickly as soon as possible ...plz ...plz... why bcoz we are struggling a lot due to these wrong calls. Plz send it quickly to my mail id... plz send it fast sir plz... even i had complaint to bsnl customer care... but there was no proper response... Plz sir don't take it easy. We are facing lot of Disturbance b'coz of those wrong calls. My family members are vry much worried about this. They are talking badly about us. My parents are not that much educated. They are very poor people. Please sir do this for them.....My land line number[protected]. Plz sir help me in this. I will be really thankful to you sir.

Dear Sir,
I am a customer since 2005 and have been paying the bill regularly. Aii on a suddenon 1.10.09 I saw mu outgoing and incoming are disconnected.On enquiry I came to know that a bill dated 31.07.09 was unpaid as my cheque was dishonnoured.In each and rvery month I used to receive E-mail and SMS for payment of bills but unfortunately non-payment of the bill iwas not informed to me by any mode.Without intimitaing and returning the Cheque my line was disconnected.
However, after getting the information I have paid the unpaid bill on 08.10.09 by cash in 8 No Hare Street Kolkata 700001.But to my dismay , the line is still not restored.My landline no is 25954279.On enquiry from AO (TR ) of Hare Street Office I was given a No 25942361but nobody received the line .I am really shocked to know there is no system of seeking apptt. with higher Authority for redressal of grievances.
K Chakraborty. B C Sen Road Agarpara kolkata 700109

I have a very strong compaint regarding digitech telematics Pvt Ltd directors Mr SOLANI who are greedy enough to fetch or exort money form the poor retailes for the BSNL bill colection services in West zone . they have colected Rs 18000 as payment comrised of deposit without interest & have not given return of any rupee since 18 Months
Please advice

I am using this data card for last 10 months . Initially they assured me that their services will improve within one months and it will work in every major cities in India .But sorry to inform you this data card is not working outside the Guwahati city and its network is so slow that sometimes it takes 2 to 3 hours time for internet connection and the peed is so slow it takes hours for openig awebsite. It is hardly possible to watch video through this connection. When I had taken the connection BSNL charged 250 plus service tax but now they are billing 600 plus service charge. How the BSNL has increased the exoribitant rate without informing the consumer for no additional services. So there fore I request you to refund my excess billing and increase the speed and networking area.
Regards
SUSHIL SINGHI

my moble no [protected] (trichy division) is activated with gprs facility . I used browse and eligible charges will be deducted now and then. On 2/10/2009,bsnl gprs has deducted Rs150 from my mobile account. when contacted bsnl customer care,they said it was downloading charges from no 54471150
On the above said day being the holiday I was at my home at Trivandrum kerala state .So swiched off the mobile from 1/0/2009 6.30 pm to 3/10/2009 8am My workilng place is near thakalai 50 km from tvm
I have not downloaded any thing on 2/10/009 at that time my moble was swiched off
If some thing is downloaded from my mobile on the said date.clearly it is misuse by somebody at bsnl gprs end .I am not responsible for this charges. kindly clarify this and recreit the recovered amount to my mobile.

I have a general plan prepaid cellone conection no. [protected] in Bangalore. My connection validity expired on 19 Sep 09. Within the grace period on 30 Sep 09 I initiated a recharge through internet using citibank to recharge my account with Rs 550 to increase my validity period. However when the payment was done to the BSNL my mobile was topped up for Rs 550 with expiry on 19 sep 09 instead of increasing my validity period as per scheme by 50 days. The BSNL was not able to resolve the problem and did not register a complaint. I had to then carry out an aditional E-recharge of Rs 170 to get the desired validity period. I recieved the credit from no. 177181 on 30/09/09 at 08:16 pm, valid till 19/09/09 REf No.[protected]. Inspite of not having validity period the BSNL wrongly topped up my mobile and there after failed to correct the error and said that option available was to carry out an additional recharge. They did not register a complaint stating that i did have a transation ID.