Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL-Broad Band authority at highest level used to advise their customers to change their internet Pass Word freequently as a safe guard to protect against any fradulant use by anyone. Unfortunately SDOT / BSNL / Bongaon Telephone Exchange and its office have not disclosed the initial Pass Word to the customer at the time of initial installation Broad Band internet services. When asked for Pass Word - reluctant to disclose stating "Why you require this, this is not necessary, if you change Pass Word you will be in trouble etc" Recorded evidence of correspondences are reproduced for suitable action. CGM /WBC is aware of the case. As a result I cannot change my Pass Word and check up my "Service Record"
"To,
SDOT/ / BSNL
Telephone Exchange, Bongaon,
Bongaon, North-24 Parganas, W.B.

Dear Sir,

Sub: New Broad Band Connection to Asit Kar, Ph.No.
[protected] [Con. ID. No. 650876]


This is to inform that against W.O.Regn. No. BNN / BB / 00579 dated. 18.07.09 BB connection was made available to me only after intervention by CGM on 01.09.09. Signed copy of said W.O. not yet handed over to me.

Although the user ID has been disclosed the “Pass Word” not yet made known to undersigned so that I can verify ‘Service Record’ from time to time as well as guard against any type of fraudulent use by any one other than consumer..

On 29.09.09 I deputed my son Arijit to meet JTO to get the ‘Pass Word’. JTO has however intimated him that the ‘Pass Word’ in question is available at the slip already handed over to us at the time of installation of BB connection. The BSNL officials present there however advised not to change Pass Word as this will create problems in operation of internet service. This advise is however not appreciated since the advice appears to be not in conformity with standing instructions of BSNL Head office vide various confidential letters to the BB consumers you are requested to clarify the reasons for such advices. JTO [255200] was contacted over phone on30-09-09 but he was not available.

The said slip without bearing signature of any BSNL official was examined at length but it is seen that nothing has been indicated as Pass Word in the slip. Under the circumstance you are requested 1) To intimate Pass Word at once in writing 2) clarification to para 3 above & 3) arrange opening of “Service Record”. This may kindly be treated as EXTREME URGENT.

Encl: Copy of slip given to me

Yours sincerely,




Asit Kar [protected]
Paschimpara, Bongaon, N-24 Parganas
E-mail ID : [protected]@yahoo.in



CGM / WB /Circle
Thank you very much. I have noticed that you are always very much cooperative.



Kindly see another case where a direct letter issued to SDOT / BSNL-Bongaon on[protected]received by his office in morning hrs on[protected] lying unattended. Kindly please go through the letter placed below for better appreciation. The very purpose as well as intention is not clear and doubtful. However you please take action as you deem fit. With regards.


07-10-09

BB installed on 01.09.09 but formal letter communicating initial Pass Word for internet not yet provided & as such "Service Record" could not be checked. IMMEDIATE ACTION SOLICITED.


Bill for 01-08-09 to 31-08-09 received & paid under protest. BB connection given on 01-09-09 but BB charges realized for the period upto 31-07-09 which has no relevance. Simply CASH refund demanded & in case of delay Rs.10/- p.m payable at per with BSNL own rulings.









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Chief General Manager
Bharat Sanchar Nigam limited
135 A, B.R.B. Bose Road, Top Floor,
KOLKATA - 700 001 < [protected]@bsnl.co.in >

Dear Sir,

Sub: New Broad Band Connection to Asit Kar, Ph.No.
[protected] [Con. ID. No. 650876]

Ref: 1) My E-mails dated 01-10-09 & 04-10-09

2) Your E-mail reply dated. 04-10-09

References at above.

Till today I have not received any formal initial “Pass Word” for opining of BB Internet service provided to me on[protected] and as result thereof cannot open “Service Record” to verify my usage.

Yesterday i.e. on[protected] SDOT / Bongaon T.E contacted me over phone but reluctant to let me have the ‘Pass Word’ stating -why this is required- we have already posted it etc. Since the verdict of SDOT is contradictory to both international and BSNL’s own directive to its consumers I have requested him to send a reply to my letter received by him on[protected]

Incidentally did not mention how they have charged Broad Band fixed charges for a period prior to installation of BB connection i.e.[protected]. Submitted for your knowledge and suitable early necessary action. Thanking you,.
2) BSNL HIGH ADMN. OFFICERS MIGHT BE EXTREMELY UNHAPPY TO
SEE SUCH A CALLOUS BILLING BY HIS SUBORDINATES- RESULTING
IMPROPER & HARRASMENTS TO THEIR VALUED CUSTOMERS



Ref: My e-mails dated. 31-08-09 & 02-09-09 [ [protected]@gmail.cm ]


CGM / W.B.Circle and other highest officials of BSN Limited are well aware that although W.O to provide BB-Plan-250 with Modem-Type 1 was issued on 18.07.09 but installed only on 01-09-09 at their intervention from their Hd.offices. Please verify your own records for your own satisfaction of the geniuses

Bill of Asit Kar, Paschimpara, Bongaon, 24-Parganas (N), Tel.Ph.No.[protected], Consumer No. 650876, Bill No. 97342949 dated 07.09.09 (Due date. 13.10.09) for the period 01.08.09 to 31.08.09 sent to me, available at your Web site may be seen..

An amount of Rs.40.32 has been proposed to be paid by me towards Broad Band -S-250 Fixed Charge To: 31.07 2009. You are well aware that the Broad Band connection made available to me only on[protected] exclusively with your intervention 0n[protected]. You please clarify yourself whether action proposed by your subordinates are in tune? I will pay the bill within schedule but in the event of repayment / refund (No adjustment through subsequent bill is acceptable which may be specifically be noted) a penalty of Rs.10/- per month will be charged at per in cash with your owned framed rulings.

It is observed from National Broad Band Complain- Web site that there exists huge complains in respect of BSNL billing, disputes lying unsettled. The main reasons for such disputes are due to reluctance by BSNL office to check documents properly and issuing bills at the wisdom having knowledge that consumer will have to pay first and very few will refer back. Imposition of a penal clause for such mistakes will arrest such negligence.

However immediate actions solicited on para 3 above.

Thanking you,

Hello everyone!
Please help me friends
This happens 2 times with me
I am getting service under Home 500C plan(night Unlimited)
This time I used only 1866 MB (This is shown on BSNL site)
But I got 779 Rs. bill This is written in Debits Charge.
Now what to do?
1.8 GB is in the limit of 2.5 Gb I have not crossed it so at most i would get the bill of 600 it is at most condition, but this is out of imagination
2 month before also I faced same thing at that time I have paid 1025 Rs.It was first time so I thank that it might be formalities but now again I am not understanding this problem
What to do? Please Help me

phone no [protected] broad band connection is not working properly from the begining itself.

Respected Sir,

This is to inform that in my SIM the outgoing voice is not working since many days.Though the Incoming Sound is very much clear and correct. But, the Outgoing sound is not working.
Due to this I am facing a lot of problem in my day to day life.

Therefore, i will be highly obliged if immediate action is done from your side.

Thanking You

Yours Faithfully

Ravi Shankar

Hi
I have requested for shifting of telephone connection for Jeevan Bheema nagar to Marathhalli around one and half month back.
My previous telephone number is 25277821
and Order no is 73024708
They said that it will be shifted in 15 day still now it is not shifted. I have called them several times there was no proper response. I have gone to the BSNL office at Indranagar , they have made me to go to one department to the other and made me wait for 2 hours for concern person Mr. Irulandi he did not come on that day and there was no one had given proper response regarding the shift.
They have given Mr. Irulandi no.[protected] to speak, daily I call him he says I am in traffic I am unable to hear. He had given another number [protected] of Purushotham, I have tried this number also but I did not get any response from this number any time.
It is really frustrating, Please let me know whom to contact and have my issue will be fixed.

Thanks

Sreelakshmi Sudey
Ph.no. [protected]

These are the case frequent failure is occurring with land line no: 2734393.
When I tried to contact about the FREQUENT FAILURE, ULTI MATELY I AM UNABLE TO CONTACT WITH EMAIL OR TELEPHONICALY. I have faced as regular customer of BSNL, Visakhapatnam, since three years.
1. Who is responsible heavy loss income for my BSNL Landline frequent failure of online trading transaction?
2. Why the landline failure occurs every after 10 or 15 days and again need to lodge the complain? If it is the normal phenomena the department has to ensure the smooth service by confirming the line functionality every after 10 to 15 days. Since few months the regular failure is occurring need permanent solution. One of my neighbors has disconnected the telephone line permanently for the same reason of frequent failure. I am sure that lot of people are effected like that and willing the surrender their connection. But I am pessimistic that BSNL will one day provide smooth uninterrupted service one day to everyone.
3. Why are customer are forced to be on the spin of BSNL regular Landline failure even after heavy paid for the service and other charges.
4. Numbers of times, at least thrice in a month have listed problem of complain from my side. But how long I could bear the same I do not know. However, expecting respond from [protected]@bsnl.co.in( Customer care service for Industrial estate Area, Coca cola, Visakhapatnam). However the biggest network service of India certainly able to provide me the trouble free Broadband service I hope. Every time I am only the looser why? Nevertheless, can it be named as the "BEKAR SEVA NETWORK LIMITED". Just check it up.

Sir
Please deactivate BSNL tune of mobile No [protected].

Pramod Kumar Padhy

Sir, initially my sim card was bsnl prepaid normal simcard,but later it was changed to lifetime sim card.Sir i request you to please convert it from life time to normal prepaid sim card.My mobile no is [protected]

sir at the time of outgoing on my m no[protected] message displayed check operator service &i have complaint to call center on 5/10/2009 at 4.50p.mthey give me comlaint no [protected] when on 6/10/2009 i enquired about complaint they ask to wait as 24hrs has not been passed but as on date 8/10/2009 when i again requested they replied that their is no complaint & asked to report fresh complaint

sir
our a/c no is [protected] in kharagpur rly station brach (branch code is 03332)
the details o[censored]ncleared balace are given below
SC no. Amount Date
33295076 2260.00 3.10.2008
35550360 2573.00 12.12.2008
35550601 17725.00 12.12.2008
21257794 1412.00 26.11.2007
22392401 31324.00 29.12.2007
22393432 65847.00 29.12.2007
22394190 76334.00 29.12.2007
22393615 46871.00 29.12.2007
22394504 140415.00 29.12.2007
22394623 184705.00 29.12.2007
10267382 1178.00 27.12.2006
13549994 13726.00 9.4.2007
14402370 122.00 3.5.2007
18236099 1735.00 25.8.2007
18457490 26303.00 3.9.2007
18457731 40755.00 3.9.2007
18457104 56673.00 3.9.2007
18458383 132696.00 3.9.2007

I am working in Reserve Bank of India and having a landline connection at my residence vide[protected].
The telephone no cited above is completely dead for last three days and complaint was booked vide docket no. 93521743 dated 05.10.2009.
I am surprised that no body has attend yet.
I hope, BSNL authorities will take necessary action to redress the problem.

Iam from Dehradun and I have been using NIC data card for almost a year now and even after getting full signal the internet speed is very low. Their clam of 153.6 Kpbs is a mere joke, that speed does come but only for a few minutes.The signals in the instrument are always full with all the five bars visible but still the speed in very low and most of the time when i try to connect the instrument does not respond.

The problem is not in the instrument or the signals.The problem is with the main internet server of this service.They have even increased the rent by 200 Rs./month and yet their is no improvement in the service but it has actually gone worse.Sometimes their server does not even respond for the whole day.

There is not even a specific customer call center number for this service where i can address my query and when i go to the BSNL office nobody seems to have an adequate knowledge about this service so as a customer iam in a very helpless situation.

Please help me out from this situation and advice me to as to what can be the appropriate steps to make my plea heard and acted upon as soon as possible.

Thanking you,
Nikunj lall

i had got message on 7 oct 2009 that play a contest and win blackberry mobile of Rs 35000 and play it by messages and i won that prize but after that company didint reply me and i spend my Rs 80 on messages to 59595.
this company os really a cheater

The mobile phone containing SIM [protected] has been lost this morning. Please deactivate the SIM with immediate effect.

Hi ,
Its been a more than a month i have book new phone connection from BSNL tolichowki hyderabad on 28-Aug-2009 reason for getting is for Internet.
Date 28-Aug-2009
Phone number Alloted:[protected]
Order number:[protected]
Customer ID:[protected]
But till date no response form BSNL, i have taken some how the concern JE cell number from BSNL for my area mehidipatnam but he is least bother as give some reason also act smart by not recieving if call repeat from the same number always giving reason there is lack of cable that is not issued and alloted from BSNL or there are hundered complaint are still pending why i bother for the new one ,I have requested as my office meeting at late night please help me to get it such that it will be good to attend from home.
It surprise me BSNL spent cores of money in Advertisement in differnt channels can they get simple cables for connection.

Please help me to send this complaint to the concern department

Thanks
K.Dal Bahadur
[protected]
Santosh Nagar
Mehidipatnam
Hyd-28









please send this concern to the people who are related.

Hi

I am Aniket from Bangalore, I have applied for BSNL broadband last week.

Its been more than 10 days now I have not got my connection. It was supposed to happen in 2 days as per the BSNL personnel.

Is there someone who can help me with this please?

My Vide work Order # 29017862
Lead # 53541
Exchange: Yashwanthpura.

Kindly help me

Thanks in advance,
Aniket

Hello Sir/Madam,
I am resident of Khaderbagh, Golconda, Hyderabad. We shifted our resident from Alapati nagar, Mehdipatnam to Khaderbagh, Golconda on 29th August, 2009 and our BSNL landline as well as internet connection had been acting up since 21st August, 2009 till we got shifted. We applied for transfer of connection, but got no action, and it's been about 1 month connection has been made yet. We have been constantly daily inquiring about it from BSNL offices, but they give vague excuses and have been dodging for long. But when it comes to the matter of generating bills and charging customers for the days they have got any connection, BSNL is fast. We recently got a bill of 937 Rs/-, despite we have not had any connection for the past 45 days.
Please let the BSNL authorities know about this nasty service.

Thanks & Regards,
Tanveer,
Bahadur Yaar Jung colony,
Khaderbagh Bair Ban, Golconda, Hyderabad - 500008.

I have applied for new BSNL broad band connectin on 5th sep 2009 and they said that max of one week time connection will be provided. I paid Rs.500/- and got the recipt for the same. Also given one near by telephone exchange number who will provide the connection. I was waited 10 days and give call to that office and asked about my connection, the officer said our workers are doing cabling work currently and will come to give broadband connection with in 2-3 days.

Second time i have given a call after 3 days and said same answer. Now the date is 7th Oct 2009 and the officer saying same answer. Very worst irresponsible answer he is saying again and again.
One more worst part is my home and the bsnl exchange is max .75 km not huge distance to say take more time to come and install the connection.

I dont know what to say about These kind of officers and BSNL.

Just i can say "very poor".

Getting customer is more important in this compititive world to do a business and withstand. They are doing major mistake now and will feel one day.

My BSNL Broadband Registration no. 91440607.

Dear Sir,

I am using the landline of bsnl for the last 10years but i am very much dissatissfied with your service, because of my phone getting disturbance in connection. my number is[protected]my address is G.K.V. Voor (vill)., Bangarupalyam (Md.), Chittoor (Dt.) A.P. ) i am just bokking the complaints for the last 30 days, daily the service man is coming to my home and doing something and within six hours i am reciving the same complaint i cant even tolrate if this problem

I am very sure that i will complaint to the higher authority, if it is require I will put a case in the Right to Information Act. I am very sure i am highly dissatisfied with your service

Sir/ Mam
I had taken BSNL prepaid connection about 20 days back and downloaded the settings for GPRS form BSNL site on internet.The GPRS connection was doing fine but suddenly few days back I received a message saying to ACTIVATE GPRS by sending GPRS E or GPRS PRE to 53733.I had done the same several times but till date my GPRS has not been activated and now I am unable to use it both on my mobile and my PC.So I request you to kindly do the needful as early as possible.

Mobile# [protected]
Handset: Sony Ericsson W-995
Place: Sambalpur, Orissa