Blue Dart Express Complaints & Reviews

I got a courier on 5th September which was taken by my aged mother and with in a minute another courier boy of blue dart comes and takes the original courier packet saying this was a wrong delivery and a new one from the bank will be redelivered in 2 hours. He left behind a opened packet of another person, which when we checked was not delivered, and the cards from it were missing, in the meantime the packet of ours which had credit cards...

I purchased a PDA through the Internet from Deals4All - Compact International, Mumbai. It was delivered through Blue Dart. After 2 months the PDA did not work and because this was within 6 months warranty, the seller wanted me to return this back. Inspite of proving them with the invoice that BlueDart shipped it from the Mumbai to me, they would not courier it from Chennai to Mumbai. They would not even take it through surface. If it is a...

To, Date – 8th March 2008

M/s Blue Dart Express Ltd

BLUE DART CENTRE

SAHAR AIRPORT ROAD

ANDHERI (E) Mumbai



Sub :- Complain against Non Delivery of Courier AWB- No. [protected].

...

Dear Sir / Mam,

Your people are delaying to deliver the package from (HSBC bank) from Monday 25th Feb, i called up customer care so many times and informed regarding this matter but till today no one turned up. I gave correct address everything then what else they need....... Very poor service...

Dear Sir,
Iam a Distributor of ICICI PRUDENTIAL ASSET MANAGEMENT COMPANY. On[protected], the ICICI PRUDENTIAL A.M.C. has
sent a courier to me through BLUE DART COURIER SERVICE wide Way Bill No.[protected], dt.[protected]. The Courier Boy has come to my residence on[protected] to deliver the shipment. But nobody was there at my residence as my family is out of station and Iam at my Office. The boy was told by our neighbours...

Ref: shipment No. DO[protected]WW
Shipment was free as indicated in the bill of consignor. But the courier prson collected a sum of Rs 45/- & gave a bill of some other consignee with correction of my name & the said amount....

To Blue dart

This is regarding refusal of delivering credit card and usage of abusive language by the courier delivery executive of blue dart.

Primafacia - The executive called on phone for delivering the credit card.he fixed up the time 12.pm and then arrived late on 25th december.1.45 pm
he called on phone and said that he arrived at the address and nobody was there where as in actual he did'nt...

Dear Blue Dart Team,

My shipment (Waybill: [protected]) was booked on 7th July from Chhapra to Gangtok. The last update was on 12th July as “Shipment Further Connected” from Patna. Since then, there has been no tracking update. it was just around patna kolkata, again back to patna than kolkata, again patna, or after patna there is no tracking update from date of 12,
This delay is unacceptable and causing serious inconvenience. Please urgently trace the parcel and provide a clear status update.
Expecting prompt action.

Regards,
Anshu Kumar

Subject: Consumer Complaint Against Blue Dart – Undelivered Vehicle Shipment (Delivery Due on 3rd June 2025)
To
The Consumer Grievance Officer / Concerned Authority,
Blue Dart Express Ltd.
Dear Sir/Madam,
I am lodging this complaint against Blue Dart Express Ltd. for failing to deliver my vehicle within the promised timeframe and for providing an extremely poor level of service and customer support.
Details of the Issue:
• Consignment/Tracking Number: [[protected]]
• Vehicle Description: [Mention vehicle type, model –Honda Shine 125, black model number-JC36E9279305]
• Promised Delivery Date: 3rd June 2025
• Current Date: 6th June 2025
• Delivery Status: Undelivered
• Pickup Location: [Radha Shanti Palace, FV94+6QW, Deulasahi Rd, Chandini Chowk, Cuttack, Odisha 753002]
• Destination: [WPW7+V6F, Manjunatha Layout, Thubarahalli, Munnekollal, Bengaluru, Karnataka 560066]
Despite the assurance of timely delivery, the vehicle has still not been delivered. What’s even more concerning is the complete lack of communication or support from Blue Dart’s customer care. I have made multiple follow-ups, but no proper response or resolution has been provided.
This is a serious breach of trust and service failure. I expected a reputed company like Blue Dart to handle high-value shipments with professionalism, but this experience has caused me mental stress, inconvenience, and financial loss.
Relief Sought:
1. Immediate delivery of my vehicle without any further delay.
2. A formal written apology for the delay and poor service.
3. Compensation for the inconvenience and mental distress caused.
4. Assurance that such service lapses will not occur again in future.
I am also planning to escalate this complaint to the National Consumer Helpline and other regulatory platforms if I do not receive a timely and satisfactory response.
Kindly consider this as a formal complaint and take prompt action.
Sincerely,
[Sujit Kumar Debta]
Contact Number: [[protected]]
Email ID: [sujitdebta2025]
Address: [WPW7+V6F, Manjunatha Layout, Thubarahalli, Munnekollal, Bengaluru, Karnataka 560066]
Date: 6 June 2025

I had claimed a warranty replacement of boat rockerz 255 z plus, it was to be delivered b/w 16-20 may, so I got only a call by blue dart agent prayagraj (contact no :[protected]) on 17 may, and he marked it delivered without actual delivery (scammer agent) when I called him he pick up and then blocked me, and after that I contact out boat customer support they told I had to reach them out before 48 hours (a new unknown rule of boat) so they ignored to help

I'll be greatful and obliged as soon as it get solved

Thank you

I placed a Cash on Delivery (COD) order with INCLUD on 2 May 2025. The shipment (Tracking ID: [protected]) has been stuck in transit since 18 May at the DELHI OFFSITE HUB due to a "space constraint, " as shown in Shiprocket and Blue Dart tracking updates.

Despite several follow-up emails and ticket IDs (including 326511), INCLUD has not taken any meaningful action. Their only responses have been system-generated or automated replies, with no resolution or delivery arranged as of 22 May.

The shipment was supposed to be delivered by 19 May. This delay has caused me serious stress and inconvenience, and no customer care agent has helped despite multiple escalations.

I request urgent intervention for either immediate delivery of my package or cancellation with an official closure notice. I am attaching proof including screenshots and email replies.

Order placed: 2 May 2025
Expected delivery: 19 May 2025
Status: Still in transit as of 22 May

I am writing to formally raise a concern regarding consistent delays experienced with shipments originating from your Calicut branch.
Despite timely booking and proper documentation from our end, we have observed a repeated pattern o[censored]ndue delays in delivery. This has not only affected our business operations but has also led to dissatisfaction among our clients and partners who expect timely delivery of their consignments.

Such delays contradict Blue Dart's stated commitment to efficient and reliable logistics

I am writing to lodge a formal complaint against Blue Dart Express Ltd. regarding the non-delivery of my HDFC Bank credit card (Waybill No: [protected]) due to their false claim of an incorrect address.

Despite the fact that the delivery address provided is completely accurate, and even after a representative from HDFC Bank personally visited and verified the address, Blue Dart continues to mark the shipment status as “Consignee’s Address Incomplete/Incorrect.”

I have attempted to resolve the issue by contacting their customer service and writing multiple emails, but all responses have been generic and falsely assuring, without any actual resolution. The shipment has been held at the Dwarka Service Centre since April 30, 2025, as per the tracking details, and multiple failed delivery attempts have been falsely logged without any actual attempt to contact me or deliver the parcel.

This delay has caused me significant inconvenience, especially since the credit card is time-sensitive and important for my financial activities.

Relief Sought:

1. Immediate delivery of the HDFC credit card to my verified address.

2. An official apology from Blue Dart.

I am attaching the full tracking details and screenshots as evidence.

Dear Sir/Madam,

I am writing to file a complaint regarding a parcel (an SSD) that was supposed to be delivered to me but was instead delivered to the wrong address by the Blue Dart delivery personnel.

The delivery was marked as completed on 22nd April, but I never received the parcel. After following up with Blue Dart, I found out that the delivery boy had delivered it to the wrong address. Since then, I have been continuously trying to get an update, but I have received no clear response about when I will receive my order. This delay and lack of proper service has caused me a great deal of stress and inconvenience.

Order Details (if available):
• Product: SSD
• Delivery Date: 22 April
• Courier Company: Blue Dart
• Tracking ID: [[protected]]
• Order ID: [AGUR[protected]]

I request your intervention in this matter so that I can either get my product delivered to me correctly or receive a full refund.

Looking forward to your assistance.

Thank you,
Jatin Singhal
[protected]@gmail.com

Sir the order was of rs 614 and was expected to be delivered on 7th april.
the order was out for delivery but was not delivered . at 7 pm i saw the notification of no consignee at given address . they did not even bother to call or mail about it .I had to track the order myself. Further, their costumer service is unapproachable. the parcel had valuable goods which if not delivered on time would cause tremendous losses. Help

Blue dart DHL outlet located at 355 F1 kore arcade spot, near pai prakash hotel, Vishrambag, Sangli, Maharashtra 416416 has been involved with some fraudulent activities.

The follow a pattern where in without calling or informing the consignee, they on their own put the status “Consignee not available”. Then they don’t receive your calls.

At last, the customer has to go to their outlet and collect their parcels on their own.

This practice has been going on since long and it needs to be penalised.

Blue dart couriers at kottayam never deliver product to addresses. They would ask to come and collect even when within their operational area.
i had multiple bad experiences.
They would just update delivery status as attempted, address not correct etc.
Please do something if they do care about customers.
Waybill: [protected]

The Bluedart has failed to deliver my parcel having my waybill number [protected]. The parcel is not even at their hub and is with their employee Anil Yadav ( mobile number+91 [protected]) who is not answering the call. I am constantly trying to reach bluedart and their employees for my parcel and they are not resolving my issue. At this point, I am mentally tormented by them.
Kindly help me here. I am giving email address and phone number of their employee below-
Anil Yadav (+91 [protected])
[protected]@gmail.com

Hi,
I placed an order on TIRA, and the shipment arrived in my area on February 2, 2025, via Blue Dart. Initially, they scheduled delivery for the same day, but they have been continuously changing the delivery date without any valid reason. Despite this, no one from Blue Dart has contacted me regarding the delivery.

I have repeatedly tried reaching out to both TIRA and Blue Dart customer support. However, Blue Dart does not have a proper customer service system—the contact number on their website is not connecting. As for TIRA, their response has been vague, stating that the delivery will happen within eight working days, without addressing the actual issue.

When I check the Blue Dart tracking updates, it repeatedly shows “Prohibited Area - Entry Restricted for Delivery.” Additionally, they falsely mark the shipment “Out for Delivery” at 10:31 PM, only to update it as “Cannot be Delivered - Prohibited Area” at 10:36 PM. This pattern has been ongoing for the past week.

TIRA has also been unhelpful, refusing to provide Blue Dart’s customer care contact details or arrange a call with them, citing confidentiality regarding their logistics partners. This lack of accountability from both Blue Dart and TIRA is highly frustrating and unacceptable.

I request immediate action to resolve this issue. I am attaching screenshots and the Blue Dart tracking link for reference.

Tracking link: https://acl.cc/BLUDRT/gA6b8Ny5

My waybill number is [protected] and it reached Vidyaranyapura, India on Jan 05, 2024. It is notified in the tracker that the pin code is wrong, and it is returned to the hub.
I have received all the couriers and online shopping deliveries on time on the same address without any problem and I have rechecked the address on the courier.
Their customer care number is not available, and no further contact could be done.
There is no reply on the mail I have sent on the same date at 06:50 p.m. .
The delivery was urgent, important and costly.
The phone number and email i.d. provided by me is correct, but they haven't contacted me regarding the address issue before returning it to the hub.