BookMyShow — taking a lot of time to refund - need it immediately

I purchased a movie ticket on 24th november but after reaching theater, i got informed by theater that the show got cancelled. It was a 8:45 pm show. I called bookmyshow customer care instantly and the representative informed me that i will get the full refund. Its been more then 7 weeks now but i did not received the refund. I am following them mostly every week and getting the excuses that it is in approval stage. At last before 2 weeks they told me that its got approved and refund will be processed in 5-7 days time. Still its pending. All the time i need to follow them. They never tried to reach me in between.
Created multiple incident id's - #10048737, #10078491, #10078523 still not received refund.
They definitely do not care about their customers. I need my refund with no further delay.